Apurbo Choudhury Flat No.4/4, Green Park Kadma, Uliyan, Jamshedpur, 431005 Contact Details-: Mob : +91-8408881376, +91-7620320897 Email: thatzmeappy@gmail.com

Career Objective“Obtain a position as a team-player in a people-oriented organization where I can

maximize my customer-service experience in a challenging environment to achieve the corporate goals.”

KEY SKILLSOffice Skills: Planning and implementing new ideas.

Good at leading team. Achieving goals and targets. Guest Relations Complaint Management Filing Database & Records Management Reports & Spreadsheets .

Computer Skills: MS Office “Power User” Opera PMS Advance User (V 5.0.02, V 5.0.03),IDS Windows Vista/XP/7

I. PROFESSIONAL EXPERIENCE

Courtyard By Marriott Pune, Hinjewadi Front Office Executive, March 2013 till Date

Role of a Duty Manager. Controlling and planning the day to day operations. Taken care of Rooms Controlling - Providing the guest with the rooms according to their

preferences by checking their reservation and profile notes. Highlighting potential upsell. Taking the rooms on OOS or OOO in low occupancy to save energy and cost.

Balanced accounts and conducting night audits. Sharing the figures of Guest Voice with the team in the briefing and encourage to achieve the

targets. Assist the housekeeping in day to day activities. Marriott Reward (Loyalty Program) services assistant – Make members to the guest and

ensuring and focusing on the activation rate. Handling all guest requests and complaints following the LEARN process. Training & Development of new associates, tracking training hours. Recording guest preferences, comments and complaints and share them in the arrival meet

to ensure that the guest stay is pleasant.

Sharing the monthly targets with the team and ensure meeting the targets. Ensures that the BSA rules are followed by the team. Maintaining ISRA reports. Boosting confidence in my team and individual to ensure a healthy work environment.

Achievements:.

Was recognized as an upsell champ of the Month (4 Times) Certified with Associate of the month. Certified with Executive of the month, April 2015.

Radisson Blu, Ranchi Front Office Associate, Sep.2011 till Feb. 2013

Handling day to day operations. Verify guest’s credit and establish the mode of payments. Focusing on greeting guest with their last name so that they feel recognized. Personally escort each and every guest to their respective rooms. Taking feedbacks from the guest and recording them in PMS. Night billing, credit control and run night audits. Handling all guest requests and complaints. Handling Travel Desk. Complaint Management and Service recovery. Preparation of weekly, monthly reports. Co-ordination with my colleagues and also with other departments in hotel. Meeting my senior’s expectations.

Achievements: Certified with Guest Appreciation. Successful completion of Club Carlson Loyalty trainings.

Holiday Inn, Goa Front Office Associate, Feb 2011 till Aug 2011

Handling Check in and checkout operations. Knowledge of IDS. Handling all guest requests and complaints Complaint Management and Service recovery. Co-ordination with my colleagues and also with other departments in hotel.

EDUCATION

Degree Institute Major and Specialization

Completed B.sc in Hotel Management.

Indian Institute of Hotel Management (I.I.H.M.), Kolkata. Front Office.

10+2Kerala Samajam Model School.

(I.S.C Board)Accounts, Economics, English,

Commercial Studies, Hindi.

10th Kerala Samajam Model School. (I.C.S.E Board)

English, Commercial Studies ,Hindi and Economics

Personal Data:

Date of Birth : 12/12/1987Gender : MaleMarital Status : Single.Nationality : IndianLanguages Known : English, Hindi, and Marathi

Hobbies:

Listening Music, Dancing Riding,

Strengths:

Self-confidence Self-motivated Good team player Highly energetic Never give up

Apurbo Choudhury.

Behind every eye, there is a vast ocean of dreams!! .