ar & uncollectibles conference · m 2018 utilities ar & uncollectibles conference ctoer -...
TRANSCRIPT
M 2018 Utilities AR amp UncollectiblesConference
October 8 - 10 2018 Atlanta Georgia
CONFERENCE BROCHURERegister at wwwconferencesbymonticellocom
Educating and Empowering Credit amp Collection Leaders
Host Utility
2 2018 AR Conference Atlanta GA
M 2018 AR Conference
OCTOBER 8 - 10 2018ATLANTA GEORGIA
2018
Grand Hyatt Atlanta in Buckhead
Utilities AR amp Uncollectibles Conference
The 2018 Utilities AR amp Uncollectibles Conference is an outstanding educational event specifically
created for utility industry credit and collections professionals and solution providers The Conference continues the tradition of the American Gas Associationrsquos former annual Uncollectibles Workshop where attendees learn from industry experts and share best-practices designed to improve operational and financial performance The AGA supports the event as an industry sponsor The Conference brings an unparalleled and personalized approach connecting individuals to meet learn network and develop business relationships
Our goal is to provide a high-quality educational conference which benefits utility company attendees industry solution providers and sponsors We invite and encourage utility company vice presidents directors managers supervisors analysts and other industry professionals to attend There is two full days of learning including case studies interactive panel discussions and expanded utilities only sessions
This yearrsquos venue is the Grand Hyatt Atlanta in Buckhead is a perfect combination of sophistication state-of-the-art amenities and southern charm Conveniently located on Peachtree Street Atlanta The Buckhead Atlanta hotel puts you in the heart of Atlantarsquos best shopping dining sports and live music
Some of last yearrsquos participating companies
bull Pacific Gas amp Electric Cobull Duke Energybull San Diego Electric amp Gasbull Southern California
Edisonbull Washington Gasbull Entrust Energybull Ameren Illinoisbull Southern California Gasbull PSEampG
3 2018 AR Conference Atlanta GA
M2018AR Conference
SCHEDULE AT A GLANCE
200 ndash 500 Registration for Pre-Conference Workshop and Conference200 ndash 500 Pre-Conference Workshop Mike Horn Ameren Missouri315 ndash 345 Afternoon Refreshment amp Networking Break500 ndash 700 Cocktail amp Networking Reception
MondayOctober 8
TuesdayOctober 9
730 ndash 830 Registration and Networking Breakfast830 ndash 915 Case Study Richard Conway Jr PECO Energy
915 ndash 1000 Case Study Leslie West Pedernales Electric Cooperative Inc1000 ndash 1030 Morning Refreshment and Networking Break1030 ndash 1115 Case Study David Austin Westar Energy1115 ndash 1200 Case Study TBA
1200 Conference Concludes100 ndash 500 IUG Meeting (IUG members only)245 ndash 315 Afternoon Refreshment amp Networking Break
500 IUG Meeting Concludes
730 ndash 830 Registration and Networking Breakfast830 ndash 840 Conference Kick-Off840 ndash 900 Welcome and Keynote Address Robert Hudgins Georgia Power
900 ndash 1000 US Economic Credit and Debt Outlook Amy Crews Cutts PhD Equifax1000 ndash 1030 Morning Refreshment and Networking Break1030 ndash 1115 Case Study Cassaundra Gardner Pacific Gas amp Electric Company1115 ndash 1200 Case Study Latrice Williams Los Angeles Department of Water and Power
1200 ndash 100 Group Luncheon115 ndash 200 Case Study Alex Urquiaga Florida Power amp Light200 ndash 300 Panel Discussion Collection Agency Management300 ndash 330 Afternoon Refreshment amp Networking Break330 ndash 500 Utilities Only Session 530 ndash 700 Cocktail amp Networking Reception (location to be announced)700 ndash 830 Group Dinner (location to be announced)
WednesdayOctober 10
Note agenda subject to change all speakers confirmed unless noted
4 2018 AR Conference Atlanta GA
M 2018 AR Conference
2018 Sponsors(click logos for more information)
Break SponsorText Messaging
Executive Sponsors
Breakfast SponsorWi-Fi Sponsor
Pad-Folio Sponsor
Breakfast Sponsor
Break Sponsor
Tote Bag Sponsor Welcome Package Sponsor
5 2018 AR Conference Atlanta GA
M2018AR Conference
2018 Sponsors(click logos for more information)
6 2018 AR Conference Atlanta GA
M 2018 AR Conference
100 ndash 500
200 ndash 500
Registration for Pre-Conference Workshop and Conference
Pre-Conference Workshop
315 ndash 345 Afternoon Refreshment amp Networking BreakmdashHosted by
530 ndash 700
Interactive Workshop
Agenda Monday October 8 2018
Cocktail amp Networking ReceptionmdashSponsorship Opportunity
Note agenda subject to change
Tips and Techniques for Evaluating RFP (Request for Proposal) Responses from Collection AgenciesAs utilities continue to improve third-party collection strategies and agency programs the RFP process is becoming more complicated and time-consuming Many utility companies are inviting an increasing number of potential agencies to bid on multi-tiered programs which adds to the complexity In some cases a potential agency may bid on multiple collection tiers in the same RFP
In this interactive workshop attendees will learn some tips and techniques on how to evaluate and rank-order RFP responses from collection agencies The discussion will include the following
bull Choosing the RFP Questionsbull Developing in Excel formatbull Developing a score cardbull Who to invite to respond (sources)bull Working with and educating procurementsourcingbull The roll outbull Grading and ranking the responsesbull Negotiating the rates
Workshop Instructors
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
- Additional instructor TBA
7 2018 AR Conference Atlanta GA
M2018AR Conference
Agenda Tuesday October 9 2018
Conference Kick-Off
900 ndash 1000
Economic Overview
Pacific Gas amp Electric Companyrsquos Holistic Approach to Managing Pay PlansAre payment plansarrangements still cost effective How much are they costing your business to manage Many utilities struggle to find the right balance of managing pay plans improving accounts receivable associated with pay-plans and the ability to measure their effectiveness While PGampE does not have the secrets sauce we have completed multiple deep dives of our processes and have developed a more cost effective holistic approach of handling pay-plans Discussion will include how PGampE has invested in additional technology solutions to minimize the manual handling of pay-plan call volume developed new simplified approaches for customers and the tools and technology used measure the financial impact of pay-plans
- Cassaundra Gardner Interim Business Strategy Manager Pacific Gas amp Electric Company
1030 ndash 1115
Case-Study Payment plans
US Economic Credit and Debt Trends OutlookEquifax chief economist Amy Crews Cutts deliver insights that can help drive strategic growth at your organization During this session Amy will discuss
bull Macroeconomic Overview including economic forecast a brief labor market update and additional high-level macro trends impacting the US economy
bull Consumer Debt amp Credit Trends including overall trends in consumer credit including updates on mortgage and home equity credit cards auto lending and additional timely topics
- Amy Crews Cutts PhD Senior Vice President and Chief Economist Equifax
Registration and Networking BreakfastmdashHosted by
Morning Refreshment and Networking Breakmdash Hosted by1000 ndash 1030
Note agenda subject to change
730 ndash 830
830 ndash 840
840 ndash 900 Welcome and Keynote Address
- Robert Hudgins Credit amp Collections Manager Georgia Power
8 2018 AR Conference Atlanta GA
M 2018 AR Conference
1200 ndash 100 Group LuncheonmdashHosted by
115 ndash 200
Case-Study revenue protection
Revenue Protection at Florida Power amp LightFlorida Power and Light takes being a low-cost provider of electricity seriously Whether it is by preventing fraud minimizing write-offs or catching thieves the Company aggressively looks for ways to ensure that its customers are getting the best rate possible One way the Company achieves competitive rates is through its Revenue Protection (RP) department whose mission is to detect deter and recover lost revenues while maintaining a safe efficient and engaged work environment This presentation will cover some of the Revenue Protection strategies and processes at FPL including
bull Loss detection and lead generation ndash how smart meter data and advanced analytics is used find theft and other loss conditions
bull Condition identification and correction ndash how meter electricians help correct loss conditions in the field
bull RP investigation and revenue recovery ndash how investigations are conducted communicated and billed to responsible customers
- Alex Urquiaga Manager Revenue Protection Florida Power amp Light (confirmed)
1115 ndash 1200
Case-Study Improving performance with data solutions
Improving Collection Performance with Portfolio Analysis and Data SolutionsLos Angeles Department of Water and Power strategy to improve collection performance by analyzing its customer portfolio building specialized credit handling teams and employing low cost data scrubbing solutions to improve customer outreach The results have been remarkable in securing revenue and laying a foundation for future initiatives and goal achievement This presentation will walk participants through
bull Analyzing the current state and establishing short and long term goalsbull The business case to proceed with purchasing data scrubbing solutionsbull The process on collecting data on outstanding arrearsbull Reporting mechanisms
- Latrice Williams Revenue amp Collections Manager Los Angeles Department of Water and Power
9 2018 AR Conference Atlanta GA
M2018AR Conference
200 ndash 300
Panel Discussion managing outside collection agencies
Panel Discussion on Collection Agency Management and Industry TrendsPanel discussion on collection of closed accounts and collection agency management
Moderator TBA
Panelists
- Richard Conway Jr Senior Business Analyst PECO Energy
- Thomas (Gene) E Holmes Supervisor Revenue Recovery Georgia Power
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
300 ndash 330 Afternoon Refreshment amp Networking BreakmdashHosted by
330 ndash 500
Utilities-Only Session
530 ndash 700
645 ndash 815
Cocktail amp Networking ReceptionmdashHosted by
Hosted by
Group DinnermdashOff-site location-to be announced
Utilities Only Session open discussion on credit collections debt recovery and account managementDiscussion will include best practices and solutions for achieving process and performance improvement Utilities will have an opportunity to submit questions and topics for open discussion
Session Moderators
- Tiffany Dennison Director - Accounts Receivable Duke Energy
- Carisa Woolstenhulme Manager Customer Credit Services Salt River Project
M
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
2 2018 AR Conference Atlanta GA
M 2018 AR Conference
OCTOBER 8 - 10 2018ATLANTA GEORGIA
2018
Grand Hyatt Atlanta in Buckhead
Utilities AR amp Uncollectibles Conference
The 2018 Utilities AR amp Uncollectibles Conference is an outstanding educational event specifically
created for utility industry credit and collections professionals and solution providers The Conference continues the tradition of the American Gas Associationrsquos former annual Uncollectibles Workshop where attendees learn from industry experts and share best-practices designed to improve operational and financial performance The AGA supports the event as an industry sponsor The Conference brings an unparalleled and personalized approach connecting individuals to meet learn network and develop business relationships
Our goal is to provide a high-quality educational conference which benefits utility company attendees industry solution providers and sponsors We invite and encourage utility company vice presidents directors managers supervisors analysts and other industry professionals to attend There is two full days of learning including case studies interactive panel discussions and expanded utilities only sessions
This yearrsquos venue is the Grand Hyatt Atlanta in Buckhead is a perfect combination of sophistication state-of-the-art amenities and southern charm Conveniently located on Peachtree Street Atlanta The Buckhead Atlanta hotel puts you in the heart of Atlantarsquos best shopping dining sports and live music
Some of last yearrsquos participating companies
bull Pacific Gas amp Electric Cobull Duke Energybull San Diego Electric amp Gasbull Southern California
Edisonbull Washington Gasbull Entrust Energybull Ameren Illinoisbull Southern California Gasbull PSEampG
3 2018 AR Conference Atlanta GA
M2018AR Conference
SCHEDULE AT A GLANCE
200 ndash 500 Registration for Pre-Conference Workshop and Conference200 ndash 500 Pre-Conference Workshop Mike Horn Ameren Missouri315 ndash 345 Afternoon Refreshment amp Networking Break500 ndash 700 Cocktail amp Networking Reception
MondayOctober 8
TuesdayOctober 9
730 ndash 830 Registration and Networking Breakfast830 ndash 915 Case Study Richard Conway Jr PECO Energy
915 ndash 1000 Case Study Leslie West Pedernales Electric Cooperative Inc1000 ndash 1030 Morning Refreshment and Networking Break1030 ndash 1115 Case Study David Austin Westar Energy1115 ndash 1200 Case Study TBA
1200 Conference Concludes100 ndash 500 IUG Meeting (IUG members only)245 ndash 315 Afternoon Refreshment amp Networking Break
500 IUG Meeting Concludes
730 ndash 830 Registration and Networking Breakfast830 ndash 840 Conference Kick-Off840 ndash 900 Welcome and Keynote Address Robert Hudgins Georgia Power
900 ndash 1000 US Economic Credit and Debt Outlook Amy Crews Cutts PhD Equifax1000 ndash 1030 Morning Refreshment and Networking Break1030 ndash 1115 Case Study Cassaundra Gardner Pacific Gas amp Electric Company1115 ndash 1200 Case Study Latrice Williams Los Angeles Department of Water and Power
1200 ndash 100 Group Luncheon115 ndash 200 Case Study Alex Urquiaga Florida Power amp Light200 ndash 300 Panel Discussion Collection Agency Management300 ndash 330 Afternoon Refreshment amp Networking Break330 ndash 500 Utilities Only Session 530 ndash 700 Cocktail amp Networking Reception (location to be announced)700 ndash 830 Group Dinner (location to be announced)
WednesdayOctober 10
Note agenda subject to change all speakers confirmed unless noted
4 2018 AR Conference Atlanta GA
M 2018 AR Conference
2018 Sponsors(click logos for more information)
Break SponsorText Messaging
Executive Sponsors
Breakfast SponsorWi-Fi Sponsor
Pad-Folio Sponsor
Breakfast Sponsor
Break Sponsor
Tote Bag Sponsor Welcome Package Sponsor
5 2018 AR Conference Atlanta GA
M2018AR Conference
2018 Sponsors(click logos for more information)
6 2018 AR Conference Atlanta GA
M 2018 AR Conference
100 ndash 500
200 ndash 500
Registration for Pre-Conference Workshop and Conference
Pre-Conference Workshop
315 ndash 345 Afternoon Refreshment amp Networking BreakmdashHosted by
530 ndash 700
Interactive Workshop
Agenda Monday October 8 2018
Cocktail amp Networking ReceptionmdashSponsorship Opportunity
Note agenda subject to change
Tips and Techniques for Evaluating RFP (Request for Proposal) Responses from Collection AgenciesAs utilities continue to improve third-party collection strategies and agency programs the RFP process is becoming more complicated and time-consuming Many utility companies are inviting an increasing number of potential agencies to bid on multi-tiered programs which adds to the complexity In some cases a potential agency may bid on multiple collection tiers in the same RFP
In this interactive workshop attendees will learn some tips and techniques on how to evaluate and rank-order RFP responses from collection agencies The discussion will include the following
bull Choosing the RFP Questionsbull Developing in Excel formatbull Developing a score cardbull Who to invite to respond (sources)bull Working with and educating procurementsourcingbull The roll outbull Grading and ranking the responsesbull Negotiating the rates
Workshop Instructors
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
- Additional instructor TBA
7 2018 AR Conference Atlanta GA
M2018AR Conference
Agenda Tuesday October 9 2018
Conference Kick-Off
900 ndash 1000
Economic Overview
Pacific Gas amp Electric Companyrsquos Holistic Approach to Managing Pay PlansAre payment plansarrangements still cost effective How much are they costing your business to manage Many utilities struggle to find the right balance of managing pay plans improving accounts receivable associated with pay-plans and the ability to measure their effectiveness While PGampE does not have the secrets sauce we have completed multiple deep dives of our processes and have developed a more cost effective holistic approach of handling pay-plans Discussion will include how PGampE has invested in additional technology solutions to minimize the manual handling of pay-plan call volume developed new simplified approaches for customers and the tools and technology used measure the financial impact of pay-plans
- Cassaundra Gardner Interim Business Strategy Manager Pacific Gas amp Electric Company
1030 ndash 1115
Case-Study Payment plans
US Economic Credit and Debt Trends OutlookEquifax chief economist Amy Crews Cutts deliver insights that can help drive strategic growth at your organization During this session Amy will discuss
bull Macroeconomic Overview including economic forecast a brief labor market update and additional high-level macro trends impacting the US economy
bull Consumer Debt amp Credit Trends including overall trends in consumer credit including updates on mortgage and home equity credit cards auto lending and additional timely topics
- Amy Crews Cutts PhD Senior Vice President and Chief Economist Equifax
Registration and Networking BreakfastmdashHosted by
Morning Refreshment and Networking Breakmdash Hosted by1000 ndash 1030
Note agenda subject to change
730 ndash 830
830 ndash 840
840 ndash 900 Welcome and Keynote Address
- Robert Hudgins Credit amp Collections Manager Georgia Power
8 2018 AR Conference Atlanta GA
M 2018 AR Conference
1200 ndash 100 Group LuncheonmdashHosted by
115 ndash 200
Case-Study revenue protection
Revenue Protection at Florida Power amp LightFlorida Power and Light takes being a low-cost provider of electricity seriously Whether it is by preventing fraud minimizing write-offs or catching thieves the Company aggressively looks for ways to ensure that its customers are getting the best rate possible One way the Company achieves competitive rates is through its Revenue Protection (RP) department whose mission is to detect deter and recover lost revenues while maintaining a safe efficient and engaged work environment This presentation will cover some of the Revenue Protection strategies and processes at FPL including
bull Loss detection and lead generation ndash how smart meter data and advanced analytics is used find theft and other loss conditions
bull Condition identification and correction ndash how meter electricians help correct loss conditions in the field
bull RP investigation and revenue recovery ndash how investigations are conducted communicated and billed to responsible customers
- Alex Urquiaga Manager Revenue Protection Florida Power amp Light (confirmed)
1115 ndash 1200
Case-Study Improving performance with data solutions
Improving Collection Performance with Portfolio Analysis and Data SolutionsLos Angeles Department of Water and Power strategy to improve collection performance by analyzing its customer portfolio building specialized credit handling teams and employing low cost data scrubbing solutions to improve customer outreach The results have been remarkable in securing revenue and laying a foundation for future initiatives and goal achievement This presentation will walk participants through
bull Analyzing the current state and establishing short and long term goalsbull The business case to proceed with purchasing data scrubbing solutionsbull The process on collecting data on outstanding arrearsbull Reporting mechanisms
- Latrice Williams Revenue amp Collections Manager Los Angeles Department of Water and Power
9 2018 AR Conference Atlanta GA
M2018AR Conference
200 ndash 300
Panel Discussion managing outside collection agencies
Panel Discussion on Collection Agency Management and Industry TrendsPanel discussion on collection of closed accounts and collection agency management
Moderator TBA
Panelists
- Richard Conway Jr Senior Business Analyst PECO Energy
- Thomas (Gene) E Holmes Supervisor Revenue Recovery Georgia Power
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
300 ndash 330 Afternoon Refreshment amp Networking BreakmdashHosted by
330 ndash 500
Utilities-Only Session
530 ndash 700
645 ndash 815
Cocktail amp Networking ReceptionmdashHosted by
Hosted by
Group DinnermdashOff-site location-to be announced
Utilities Only Session open discussion on credit collections debt recovery and account managementDiscussion will include best practices and solutions for achieving process and performance improvement Utilities will have an opportunity to submit questions and topics for open discussion
Session Moderators
- Tiffany Dennison Director - Accounts Receivable Duke Energy
- Carisa Woolstenhulme Manager Customer Credit Services Salt River Project
M
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
3 2018 AR Conference Atlanta GA
M2018AR Conference
SCHEDULE AT A GLANCE
200 ndash 500 Registration for Pre-Conference Workshop and Conference200 ndash 500 Pre-Conference Workshop Mike Horn Ameren Missouri315 ndash 345 Afternoon Refreshment amp Networking Break500 ndash 700 Cocktail amp Networking Reception
MondayOctober 8
TuesdayOctober 9
730 ndash 830 Registration and Networking Breakfast830 ndash 915 Case Study Richard Conway Jr PECO Energy
915 ndash 1000 Case Study Leslie West Pedernales Electric Cooperative Inc1000 ndash 1030 Morning Refreshment and Networking Break1030 ndash 1115 Case Study David Austin Westar Energy1115 ndash 1200 Case Study TBA
1200 Conference Concludes100 ndash 500 IUG Meeting (IUG members only)245 ndash 315 Afternoon Refreshment amp Networking Break
500 IUG Meeting Concludes
730 ndash 830 Registration and Networking Breakfast830 ndash 840 Conference Kick-Off840 ndash 900 Welcome and Keynote Address Robert Hudgins Georgia Power
900 ndash 1000 US Economic Credit and Debt Outlook Amy Crews Cutts PhD Equifax1000 ndash 1030 Morning Refreshment and Networking Break1030 ndash 1115 Case Study Cassaundra Gardner Pacific Gas amp Electric Company1115 ndash 1200 Case Study Latrice Williams Los Angeles Department of Water and Power
1200 ndash 100 Group Luncheon115 ndash 200 Case Study Alex Urquiaga Florida Power amp Light200 ndash 300 Panel Discussion Collection Agency Management300 ndash 330 Afternoon Refreshment amp Networking Break330 ndash 500 Utilities Only Session 530 ndash 700 Cocktail amp Networking Reception (location to be announced)700 ndash 830 Group Dinner (location to be announced)
WednesdayOctober 10
Note agenda subject to change all speakers confirmed unless noted
4 2018 AR Conference Atlanta GA
M 2018 AR Conference
2018 Sponsors(click logos for more information)
Break SponsorText Messaging
Executive Sponsors
Breakfast SponsorWi-Fi Sponsor
Pad-Folio Sponsor
Breakfast Sponsor
Break Sponsor
Tote Bag Sponsor Welcome Package Sponsor
5 2018 AR Conference Atlanta GA
M2018AR Conference
2018 Sponsors(click logos for more information)
6 2018 AR Conference Atlanta GA
M 2018 AR Conference
100 ndash 500
200 ndash 500
Registration for Pre-Conference Workshop and Conference
Pre-Conference Workshop
315 ndash 345 Afternoon Refreshment amp Networking BreakmdashHosted by
530 ndash 700
Interactive Workshop
Agenda Monday October 8 2018
Cocktail amp Networking ReceptionmdashSponsorship Opportunity
Note agenda subject to change
Tips and Techniques for Evaluating RFP (Request for Proposal) Responses from Collection AgenciesAs utilities continue to improve third-party collection strategies and agency programs the RFP process is becoming more complicated and time-consuming Many utility companies are inviting an increasing number of potential agencies to bid on multi-tiered programs which adds to the complexity In some cases a potential agency may bid on multiple collection tiers in the same RFP
In this interactive workshop attendees will learn some tips and techniques on how to evaluate and rank-order RFP responses from collection agencies The discussion will include the following
bull Choosing the RFP Questionsbull Developing in Excel formatbull Developing a score cardbull Who to invite to respond (sources)bull Working with and educating procurementsourcingbull The roll outbull Grading and ranking the responsesbull Negotiating the rates
Workshop Instructors
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
- Additional instructor TBA
7 2018 AR Conference Atlanta GA
M2018AR Conference
Agenda Tuesday October 9 2018
Conference Kick-Off
900 ndash 1000
Economic Overview
Pacific Gas amp Electric Companyrsquos Holistic Approach to Managing Pay PlansAre payment plansarrangements still cost effective How much are they costing your business to manage Many utilities struggle to find the right balance of managing pay plans improving accounts receivable associated with pay-plans and the ability to measure their effectiveness While PGampE does not have the secrets sauce we have completed multiple deep dives of our processes and have developed a more cost effective holistic approach of handling pay-plans Discussion will include how PGampE has invested in additional technology solutions to minimize the manual handling of pay-plan call volume developed new simplified approaches for customers and the tools and technology used measure the financial impact of pay-plans
- Cassaundra Gardner Interim Business Strategy Manager Pacific Gas amp Electric Company
1030 ndash 1115
Case-Study Payment plans
US Economic Credit and Debt Trends OutlookEquifax chief economist Amy Crews Cutts deliver insights that can help drive strategic growth at your organization During this session Amy will discuss
bull Macroeconomic Overview including economic forecast a brief labor market update and additional high-level macro trends impacting the US economy
bull Consumer Debt amp Credit Trends including overall trends in consumer credit including updates on mortgage and home equity credit cards auto lending and additional timely topics
- Amy Crews Cutts PhD Senior Vice President and Chief Economist Equifax
Registration and Networking BreakfastmdashHosted by
Morning Refreshment and Networking Breakmdash Hosted by1000 ndash 1030
Note agenda subject to change
730 ndash 830
830 ndash 840
840 ndash 900 Welcome and Keynote Address
- Robert Hudgins Credit amp Collections Manager Georgia Power
8 2018 AR Conference Atlanta GA
M 2018 AR Conference
1200 ndash 100 Group LuncheonmdashHosted by
115 ndash 200
Case-Study revenue protection
Revenue Protection at Florida Power amp LightFlorida Power and Light takes being a low-cost provider of electricity seriously Whether it is by preventing fraud minimizing write-offs or catching thieves the Company aggressively looks for ways to ensure that its customers are getting the best rate possible One way the Company achieves competitive rates is through its Revenue Protection (RP) department whose mission is to detect deter and recover lost revenues while maintaining a safe efficient and engaged work environment This presentation will cover some of the Revenue Protection strategies and processes at FPL including
bull Loss detection and lead generation ndash how smart meter data and advanced analytics is used find theft and other loss conditions
bull Condition identification and correction ndash how meter electricians help correct loss conditions in the field
bull RP investigation and revenue recovery ndash how investigations are conducted communicated and billed to responsible customers
- Alex Urquiaga Manager Revenue Protection Florida Power amp Light (confirmed)
1115 ndash 1200
Case-Study Improving performance with data solutions
Improving Collection Performance with Portfolio Analysis and Data SolutionsLos Angeles Department of Water and Power strategy to improve collection performance by analyzing its customer portfolio building specialized credit handling teams and employing low cost data scrubbing solutions to improve customer outreach The results have been remarkable in securing revenue and laying a foundation for future initiatives and goal achievement This presentation will walk participants through
bull Analyzing the current state and establishing short and long term goalsbull The business case to proceed with purchasing data scrubbing solutionsbull The process on collecting data on outstanding arrearsbull Reporting mechanisms
- Latrice Williams Revenue amp Collections Manager Los Angeles Department of Water and Power
9 2018 AR Conference Atlanta GA
M2018AR Conference
200 ndash 300
Panel Discussion managing outside collection agencies
Panel Discussion on Collection Agency Management and Industry TrendsPanel discussion on collection of closed accounts and collection agency management
Moderator TBA
Panelists
- Richard Conway Jr Senior Business Analyst PECO Energy
- Thomas (Gene) E Holmes Supervisor Revenue Recovery Georgia Power
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
300 ndash 330 Afternoon Refreshment amp Networking BreakmdashHosted by
330 ndash 500
Utilities-Only Session
530 ndash 700
645 ndash 815
Cocktail amp Networking ReceptionmdashHosted by
Hosted by
Group DinnermdashOff-site location-to be announced
Utilities Only Session open discussion on credit collections debt recovery and account managementDiscussion will include best practices and solutions for achieving process and performance improvement Utilities will have an opportunity to submit questions and topics for open discussion
Session Moderators
- Tiffany Dennison Director - Accounts Receivable Duke Energy
- Carisa Woolstenhulme Manager Customer Credit Services Salt River Project
M
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
4 2018 AR Conference Atlanta GA
M 2018 AR Conference
2018 Sponsors(click logos for more information)
Break SponsorText Messaging
Executive Sponsors
Breakfast SponsorWi-Fi Sponsor
Pad-Folio Sponsor
Breakfast Sponsor
Break Sponsor
Tote Bag Sponsor Welcome Package Sponsor
5 2018 AR Conference Atlanta GA
M2018AR Conference
2018 Sponsors(click logos for more information)
6 2018 AR Conference Atlanta GA
M 2018 AR Conference
100 ndash 500
200 ndash 500
Registration for Pre-Conference Workshop and Conference
Pre-Conference Workshop
315 ndash 345 Afternoon Refreshment amp Networking BreakmdashHosted by
530 ndash 700
Interactive Workshop
Agenda Monday October 8 2018
Cocktail amp Networking ReceptionmdashSponsorship Opportunity
Note agenda subject to change
Tips and Techniques for Evaluating RFP (Request for Proposal) Responses from Collection AgenciesAs utilities continue to improve third-party collection strategies and agency programs the RFP process is becoming more complicated and time-consuming Many utility companies are inviting an increasing number of potential agencies to bid on multi-tiered programs which adds to the complexity In some cases a potential agency may bid on multiple collection tiers in the same RFP
In this interactive workshop attendees will learn some tips and techniques on how to evaluate and rank-order RFP responses from collection agencies The discussion will include the following
bull Choosing the RFP Questionsbull Developing in Excel formatbull Developing a score cardbull Who to invite to respond (sources)bull Working with and educating procurementsourcingbull The roll outbull Grading and ranking the responsesbull Negotiating the rates
Workshop Instructors
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
- Additional instructor TBA
7 2018 AR Conference Atlanta GA
M2018AR Conference
Agenda Tuesday October 9 2018
Conference Kick-Off
900 ndash 1000
Economic Overview
Pacific Gas amp Electric Companyrsquos Holistic Approach to Managing Pay PlansAre payment plansarrangements still cost effective How much are they costing your business to manage Many utilities struggle to find the right balance of managing pay plans improving accounts receivable associated with pay-plans and the ability to measure their effectiveness While PGampE does not have the secrets sauce we have completed multiple deep dives of our processes and have developed a more cost effective holistic approach of handling pay-plans Discussion will include how PGampE has invested in additional technology solutions to minimize the manual handling of pay-plan call volume developed new simplified approaches for customers and the tools and technology used measure the financial impact of pay-plans
- Cassaundra Gardner Interim Business Strategy Manager Pacific Gas amp Electric Company
1030 ndash 1115
Case-Study Payment plans
US Economic Credit and Debt Trends OutlookEquifax chief economist Amy Crews Cutts deliver insights that can help drive strategic growth at your organization During this session Amy will discuss
bull Macroeconomic Overview including economic forecast a brief labor market update and additional high-level macro trends impacting the US economy
bull Consumer Debt amp Credit Trends including overall trends in consumer credit including updates on mortgage and home equity credit cards auto lending and additional timely topics
- Amy Crews Cutts PhD Senior Vice President and Chief Economist Equifax
Registration and Networking BreakfastmdashHosted by
Morning Refreshment and Networking Breakmdash Hosted by1000 ndash 1030
Note agenda subject to change
730 ndash 830
830 ndash 840
840 ndash 900 Welcome and Keynote Address
- Robert Hudgins Credit amp Collections Manager Georgia Power
8 2018 AR Conference Atlanta GA
M 2018 AR Conference
1200 ndash 100 Group LuncheonmdashHosted by
115 ndash 200
Case-Study revenue protection
Revenue Protection at Florida Power amp LightFlorida Power and Light takes being a low-cost provider of electricity seriously Whether it is by preventing fraud minimizing write-offs or catching thieves the Company aggressively looks for ways to ensure that its customers are getting the best rate possible One way the Company achieves competitive rates is through its Revenue Protection (RP) department whose mission is to detect deter and recover lost revenues while maintaining a safe efficient and engaged work environment This presentation will cover some of the Revenue Protection strategies and processes at FPL including
bull Loss detection and lead generation ndash how smart meter data and advanced analytics is used find theft and other loss conditions
bull Condition identification and correction ndash how meter electricians help correct loss conditions in the field
bull RP investigation and revenue recovery ndash how investigations are conducted communicated and billed to responsible customers
- Alex Urquiaga Manager Revenue Protection Florida Power amp Light (confirmed)
1115 ndash 1200
Case-Study Improving performance with data solutions
Improving Collection Performance with Portfolio Analysis and Data SolutionsLos Angeles Department of Water and Power strategy to improve collection performance by analyzing its customer portfolio building specialized credit handling teams and employing low cost data scrubbing solutions to improve customer outreach The results have been remarkable in securing revenue and laying a foundation for future initiatives and goal achievement This presentation will walk participants through
bull Analyzing the current state and establishing short and long term goalsbull The business case to proceed with purchasing data scrubbing solutionsbull The process on collecting data on outstanding arrearsbull Reporting mechanisms
- Latrice Williams Revenue amp Collections Manager Los Angeles Department of Water and Power
9 2018 AR Conference Atlanta GA
M2018AR Conference
200 ndash 300
Panel Discussion managing outside collection agencies
Panel Discussion on Collection Agency Management and Industry TrendsPanel discussion on collection of closed accounts and collection agency management
Moderator TBA
Panelists
- Richard Conway Jr Senior Business Analyst PECO Energy
- Thomas (Gene) E Holmes Supervisor Revenue Recovery Georgia Power
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
300 ndash 330 Afternoon Refreshment amp Networking BreakmdashHosted by
330 ndash 500
Utilities-Only Session
530 ndash 700
645 ndash 815
Cocktail amp Networking ReceptionmdashHosted by
Hosted by
Group DinnermdashOff-site location-to be announced
Utilities Only Session open discussion on credit collections debt recovery and account managementDiscussion will include best practices and solutions for achieving process and performance improvement Utilities will have an opportunity to submit questions and topics for open discussion
Session Moderators
- Tiffany Dennison Director - Accounts Receivable Duke Energy
- Carisa Woolstenhulme Manager Customer Credit Services Salt River Project
M
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
5 2018 AR Conference Atlanta GA
M2018AR Conference
2018 Sponsors(click logos for more information)
6 2018 AR Conference Atlanta GA
M 2018 AR Conference
100 ndash 500
200 ndash 500
Registration for Pre-Conference Workshop and Conference
Pre-Conference Workshop
315 ndash 345 Afternoon Refreshment amp Networking BreakmdashHosted by
530 ndash 700
Interactive Workshop
Agenda Monday October 8 2018
Cocktail amp Networking ReceptionmdashSponsorship Opportunity
Note agenda subject to change
Tips and Techniques for Evaluating RFP (Request for Proposal) Responses from Collection AgenciesAs utilities continue to improve third-party collection strategies and agency programs the RFP process is becoming more complicated and time-consuming Many utility companies are inviting an increasing number of potential agencies to bid on multi-tiered programs which adds to the complexity In some cases a potential agency may bid on multiple collection tiers in the same RFP
In this interactive workshop attendees will learn some tips and techniques on how to evaluate and rank-order RFP responses from collection agencies The discussion will include the following
bull Choosing the RFP Questionsbull Developing in Excel formatbull Developing a score cardbull Who to invite to respond (sources)bull Working with and educating procurementsourcingbull The roll outbull Grading and ranking the responsesbull Negotiating the rates
Workshop Instructors
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
- Additional instructor TBA
7 2018 AR Conference Atlanta GA
M2018AR Conference
Agenda Tuesday October 9 2018
Conference Kick-Off
900 ndash 1000
Economic Overview
Pacific Gas amp Electric Companyrsquos Holistic Approach to Managing Pay PlansAre payment plansarrangements still cost effective How much are they costing your business to manage Many utilities struggle to find the right balance of managing pay plans improving accounts receivable associated with pay-plans and the ability to measure their effectiveness While PGampE does not have the secrets sauce we have completed multiple deep dives of our processes and have developed a more cost effective holistic approach of handling pay-plans Discussion will include how PGampE has invested in additional technology solutions to minimize the manual handling of pay-plan call volume developed new simplified approaches for customers and the tools and technology used measure the financial impact of pay-plans
- Cassaundra Gardner Interim Business Strategy Manager Pacific Gas amp Electric Company
1030 ndash 1115
Case-Study Payment plans
US Economic Credit and Debt Trends OutlookEquifax chief economist Amy Crews Cutts deliver insights that can help drive strategic growth at your organization During this session Amy will discuss
bull Macroeconomic Overview including economic forecast a brief labor market update and additional high-level macro trends impacting the US economy
bull Consumer Debt amp Credit Trends including overall trends in consumer credit including updates on mortgage and home equity credit cards auto lending and additional timely topics
- Amy Crews Cutts PhD Senior Vice President and Chief Economist Equifax
Registration and Networking BreakfastmdashHosted by
Morning Refreshment and Networking Breakmdash Hosted by1000 ndash 1030
Note agenda subject to change
730 ndash 830
830 ndash 840
840 ndash 900 Welcome and Keynote Address
- Robert Hudgins Credit amp Collections Manager Georgia Power
8 2018 AR Conference Atlanta GA
M 2018 AR Conference
1200 ndash 100 Group LuncheonmdashHosted by
115 ndash 200
Case-Study revenue protection
Revenue Protection at Florida Power amp LightFlorida Power and Light takes being a low-cost provider of electricity seriously Whether it is by preventing fraud minimizing write-offs or catching thieves the Company aggressively looks for ways to ensure that its customers are getting the best rate possible One way the Company achieves competitive rates is through its Revenue Protection (RP) department whose mission is to detect deter and recover lost revenues while maintaining a safe efficient and engaged work environment This presentation will cover some of the Revenue Protection strategies and processes at FPL including
bull Loss detection and lead generation ndash how smart meter data and advanced analytics is used find theft and other loss conditions
bull Condition identification and correction ndash how meter electricians help correct loss conditions in the field
bull RP investigation and revenue recovery ndash how investigations are conducted communicated and billed to responsible customers
- Alex Urquiaga Manager Revenue Protection Florida Power amp Light (confirmed)
1115 ndash 1200
Case-Study Improving performance with data solutions
Improving Collection Performance with Portfolio Analysis and Data SolutionsLos Angeles Department of Water and Power strategy to improve collection performance by analyzing its customer portfolio building specialized credit handling teams and employing low cost data scrubbing solutions to improve customer outreach The results have been remarkable in securing revenue and laying a foundation for future initiatives and goal achievement This presentation will walk participants through
bull Analyzing the current state and establishing short and long term goalsbull The business case to proceed with purchasing data scrubbing solutionsbull The process on collecting data on outstanding arrearsbull Reporting mechanisms
- Latrice Williams Revenue amp Collections Manager Los Angeles Department of Water and Power
9 2018 AR Conference Atlanta GA
M2018AR Conference
200 ndash 300
Panel Discussion managing outside collection agencies
Panel Discussion on Collection Agency Management and Industry TrendsPanel discussion on collection of closed accounts and collection agency management
Moderator TBA
Panelists
- Richard Conway Jr Senior Business Analyst PECO Energy
- Thomas (Gene) E Holmes Supervisor Revenue Recovery Georgia Power
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
300 ndash 330 Afternoon Refreshment amp Networking BreakmdashHosted by
330 ndash 500
Utilities-Only Session
530 ndash 700
645 ndash 815
Cocktail amp Networking ReceptionmdashHosted by
Hosted by
Group DinnermdashOff-site location-to be announced
Utilities Only Session open discussion on credit collections debt recovery and account managementDiscussion will include best practices and solutions for achieving process and performance improvement Utilities will have an opportunity to submit questions and topics for open discussion
Session Moderators
- Tiffany Dennison Director - Accounts Receivable Duke Energy
- Carisa Woolstenhulme Manager Customer Credit Services Salt River Project
M
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
6 2018 AR Conference Atlanta GA
M 2018 AR Conference
100 ndash 500
200 ndash 500
Registration for Pre-Conference Workshop and Conference
Pre-Conference Workshop
315 ndash 345 Afternoon Refreshment amp Networking BreakmdashHosted by
530 ndash 700
Interactive Workshop
Agenda Monday October 8 2018
Cocktail amp Networking ReceptionmdashSponsorship Opportunity
Note agenda subject to change
Tips and Techniques for Evaluating RFP (Request for Proposal) Responses from Collection AgenciesAs utilities continue to improve third-party collection strategies and agency programs the RFP process is becoming more complicated and time-consuming Many utility companies are inviting an increasing number of potential agencies to bid on multi-tiered programs which adds to the complexity In some cases a potential agency may bid on multiple collection tiers in the same RFP
In this interactive workshop attendees will learn some tips and techniques on how to evaluate and rank-order RFP responses from collection agencies The discussion will include the following
bull Choosing the RFP Questionsbull Developing in Excel formatbull Developing a score cardbull Who to invite to respond (sources)bull Working with and educating procurementsourcingbull The roll outbull Grading and ranking the responsesbull Negotiating the rates
Workshop Instructors
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
- Additional instructor TBA
7 2018 AR Conference Atlanta GA
M2018AR Conference
Agenda Tuesday October 9 2018
Conference Kick-Off
900 ndash 1000
Economic Overview
Pacific Gas amp Electric Companyrsquos Holistic Approach to Managing Pay PlansAre payment plansarrangements still cost effective How much are they costing your business to manage Many utilities struggle to find the right balance of managing pay plans improving accounts receivable associated with pay-plans and the ability to measure their effectiveness While PGampE does not have the secrets sauce we have completed multiple deep dives of our processes and have developed a more cost effective holistic approach of handling pay-plans Discussion will include how PGampE has invested in additional technology solutions to minimize the manual handling of pay-plan call volume developed new simplified approaches for customers and the tools and technology used measure the financial impact of pay-plans
- Cassaundra Gardner Interim Business Strategy Manager Pacific Gas amp Electric Company
1030 ndash 1115
Case-Study Payment plans
US Economic Credit and Debt Trends OutlookEquifax chief economist Amy Crews Cutts deliver insights that can help drive strategic growth at your organization During this session Amy will discuss
bull Macroeconomic Overview including economic forecast a brief labor market update and additional high-level macro trends impacting the US economy
bull Consumer Debt amp Credit Trends including overall trends in consumer credit including updates on mortgage and home equity credit cards auto lending and additional timely topics
- Amy Crews Cutts PhD Senior Vice President and Chief Economist Equifax
Registration and Networking BreakfastmdashHosted by
Morning Refreshment and Networking Breakmdash Hosted by1000 ndash 1030
Note agenda subject to change
730 ndash 830
830 ndash 840
840 ndash 900 Welcome and Keynote Address
- Robert Hudgins Credit amp Collections Manager Georgia Power
8 2018 AR Conference Atlanta GA
M 2018 AR Conference
1200 ndash 100 Group LuncheonmdashHosted by
115 ndash 200
Case-Study revenue protection
Revenue Protection at Florida Power amp LightFlorida Power and Light takes being a low-cost provider of electricity seriously Whether it is by preventing fraud minimizing write-offs or catching thieves the Company aggressively looks for ways to ensure that its customers are getting the best rate possible One way the Company achieves competitive rates is through its Revenue Protection (RP) department whose mission is to detect deter and recover lost revenues while maintaining a safe efficient and engaged work environment This presentation will cover some of the Revenue Protection strategies and processes at FPL including
bull Loss detection and lead generation ndash how smart meter data and advanced analytics is used find theft and other loss conditions
bull Condition identification and correction ndash how meter electricians help correct loss conditions in the field
bull RP investigation and revenue recovery ndash how investigations are conducted communicated and billed to responsible customers
- Alex Urquiaga Manager Revenue Protection Florida Power amp Light (confirmed)
1115 ndash 1200
Case-Study Improving performance with data solutions
Improving Collection Performance with Portfolio Analysis and Data SolutionsLos Angeles Department of Water and Power strategy to improve collection performance by analyzing its customer portfolio building specialized credit handling teams and employing low cost data scrubbing solutions to improve customer outreach The results have been remarkable in securing revenue and laying a foundation for future initiatives and goal achievement This presentation will walk participants through
bull Analyzing the current state and establishing short and long term goalsbull The business case to proceed with purchasing data scrubbing solutionsbull The process on collecting data on outstanding arrearsbull Reporting mechanisms
- Latrice Williams Revenue amp Collections Manager Los Angeles Department of Water and Power
9 2018 AR Conference Atlanta GA
M2018AR Conference
200 ndash 300
Panel Discussion managing outside collection agencies
Panel Discussion on Collection Agency Management and Industry TrendsPanel discussion on collection of closed accounts and collection agency management
Moderator TBA
Panelists
- Richard Conway Jr Senior Business Analyst PECO Energy
- Thomas (Gene) E Holmes Supervisor Revenue Recovery Georgia Power
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
300 ndash 330 Afternoon Refreshment amp Networking BreakmdashHosted by
330 ndash 500
Utilities-Only Session
530 ndash 700
645 ndash 815
Cocktail amp Networking ReceptionmdashHosted by
Hosted by
Group DinnermdashOff-site location-to be announced
Utilities Only Session open discussion on credit collections debt recovery and account managementDiscussion will include best practices and solutions for achieving process and performance improvement Utilities will have an opportunity to submit questions and topics for open discussion
Session Moderators
- Tiffany Dennison Director - Accounts Receivable Duke Energy
- Carisa Woolstenhulme Manager Customer Credit Services Salt River Project
M
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
7 2018 AR Conference Atlanta GA
M2018AR Conference
Agenda Tuesday October 9 2018
Conference Kick-Off
900 ndash 1000
Economic Overview
Pacific Gas amp Electric Companyrsquos Holistic Approach to Managing Pay PlansAre payment plansarrangements still cost effective How much are they costing your business to manage Many utilities struggle to find the right balance of managing pay plans improving accounts receivable associated with pay-plans and the ability to measure their effectiveness While PGampE does not have the secrets sauce we have completed multiple deep dives of our processes and have developed a more cost effective holistic approach of handling pay-plans Discussion will include how PGampE has invested in additional technology solutions to minimize the manual handling of pay-plan call volume developed new simplified approaches for customers and the tools and technology used measure the financial impact of pay-plans
- Cassaundra Gardner Interim Business Strategy Manager Pacific Gas amp Electric Company
1030 ndash 1115
Case-Study Payment plans
US Economic Credit and Debt Trends OutlookEquifax chief economist Amy Crews Cutts deliver insights that can help drive strategic growth at your organization During this session Amy will discuss
bull Macroeconomic Overview including economic forecast a brief labor market update and additional high-level macro trends impacting the US economy
bull Consumer Debt amp Credit Trends including overall trends in consumer credit including updates on mortgage and home equity credit cards auto lending and additional timely topics
- Amy Crews Cutts PhD Senior Vice President and Chief Economist Equifax
Registration and Networking BreakfastmdashHosted by
Morning Refreshment and Networking Breakmdash Hosted by1000 ndash 1030
Note agenda subject to change
730 ndash 830
830 ndash 840
840 ndash 900 Welcome and Keynote Address
- Robert Hudgins Credit amp Collections Manager Georgia Power
8 2018 AR Conference Atlanta GA
M 2018 AR Conference
1200 ndash 100 Group LuncheonmdashHosted by
115 ndash 200
Case-Study revenue protection
Revenue Protection at Florida Power amp LightFlorida Power and Light takes being a low-cost provider of electricity seriously Whether it is by preventing fraud minimizing write-offs or catching thieves the Company aggressively looks for ways to ensure that its customers are getting the best rate possible One way the Company achieves competitive rates is through its Revenue Protection (RP) department whose mission is to detect deter and recover lost revenues while maintaining a safe efficient and engaged work environment This presentation will cover some of the Revenue Protection strategies and processes at FPL including
bull Loss detection and lead generation ndash how smart meter data and advanced analytics is used find theft and other loss conditions
bull Condition identification and correction ndash how meter electricians help correct loss conditions in the field
bull RP investigation and revenue recovery ndash how investigations are conducted communicated and billed to responsible customers
- Alex Urquiaga Manager Revenue Protection Florida Power amp Light (confirmed)
1115 ndash 1200
Case-Study Improving performance with data solutions
Improving Collection Performance with Portfolio Analysis and Data SolutionsLos Angeles Department of Water and Power strategy to improve collection performance by analyzing its customer portfolio building specialized credit handling teams and employing low cost data scrubbing solutions to improve customer outreach The results have been remarkable in securing revenue and laying a foundation for future initiatives and goal achievement This presentation will walk participants through
bull Analyzing the current state and establishing short and long term goalsbull The business case to proceed with purchasing data scrubbing solutionsbull The process on collecting data on outstanding arrearsbull Reporting mechanisms
- Latrice Williams Revenue amp Collections Manager Los Angeles Department of Water and Power
9 2018 AR Conference Atlanta GA
M2018AR Conference
200 ndash 300
Panel Discussion managing outside collection agencies
Panel Discussion on Collection Agency Management and Industry TrendsPanel discussion on collection of closed accounts and collection agency management
Moderator TBA
Panelists
- Richard Conway Jr Senior Business Analyst PECO Energy
- Thomas (Gene) E Holmes Supervisor Revenue Recovery Georgia Power
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
300 ndash 330 Afternoon Refreshment amp Networking BreakmdashHosted by
330 ndash 500
Utilities-Only Session
530 ndash 700
645 ndash 815
Cocktail amp Networking ReceptionmdashHosted by
Hosted by
Group DinnermdashOff-site location-to be announced
Utilities Only Session open discussion on credit collections debt recovery and account managementDiscussion will include best practices and solutions for achieving process and performance improvement Utilities will have an opportunity to submit questions and topics for open discussion
Session Moderators
- Tiffany Dennison Director - Accounts Receivable Duke Energy
- Carisa Woolstenhulme Manager Customer Credit Services Salt River Project
M
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
8 2018 AR Conference Atlanta GA
M 2018 AR Conference
1200 ndash 100 Group LuncheonmdashHosted by
115 ndash 200
Case-Study revenue protection
Revenue Protection at Florida Power amp LightFlorida Power and Light takes being a low-cost provider of electricity seriously Whether it is by preventing fraud minimizing write-offs or catching thieves the Company aggressively looks for ways to ensure that its customers are getting the best rate possible One way the Company achieves competitive rates is through its Revenue Protection (RP) department whose mission is to detect deter and recover lost revenues while maintaining a safe efficient and engaged work environment This presentation will cover some of the Revenue Protection strategies and processes at FPL including
bull Loss detection and lead generation ndash how smart meter data and advanced analytics is used find theft and other loss conditions
bull Condition identification and correction ndash how meter electricians help correct loss conditions in the field
bull RP investigation and revenue recovery ndash how investigations are conducted communicated and billed to responsible customers
- Alex Urquiaga Manager Revenue Protection Florida Power amp Light (confirmed)
1115 ndash 1200
Case-Study Improving performance with data solutions
Improving Collection Performance with Portfolio Analysis and Data SolutionsLos Angeles Department of Water and Power strategy to improve collection performance by analyzing its customer portfolio building specialized credit handling teams and employing low cost data scrubbing solutions to improve customer outreach The results have been remarkable in securing revenue and laying a foundation for future initiatives and goal achievement This presentation will walk participants through
bull Analyzing the current state and establishing short and long term goalsbull The business case to proceed with purchasing data scrubbing solutionsbull The process on collecting data on outstanding arrearsbull Reporting mechanisms
- Latrice Williams Revenue amp Collections Manager Los Angeles Department of Water and Power
9 2018 AR Conference Atlanta GA
M2018AR Conference
200 ndash 300
Panel Discussion managing outside collection agencies
Panel Discussion on Collection Agency Management and Industry TrendsPanel discussion on collection of closed accounts and collection agency management
Moderator TBA
Panelists
- Richard Conway Jr Senior Business Analyst PECO Energy
- Thomas (Gene) E Holmes Supervisor Revenue Recovery Georgia Power
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
300 ndash 330 Afternoon Refreshment amp Networking BreakmdashHosted by
330 ndash 500
Utilities-Only Session
530 ndash 700
645 ndash 815
Cocktail amp Networking ReceptionmdashHosted by
Hosted by
Group DinnermdashOff-site location-to be announced
Utilities Only Session open discussion on credit collections debt recovery and account managementDiscussion will include best practices and solutions for achieving process and performance improvement Utilities will have an opportunity to submit questions and topics for open discussion
Session Moderators
- Tiffany Dennison Director - Accounts Receivable Duke Energy
- Carisa Woolstenhulme Manager Customer Credit Services Salt River Project
M
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
9 2018 AR Conference Atlanta GA
M2018AR Conference
200 ndash 300
Panel Discussion managing outside collection agencies
Panel Discussion on Collection Agency Management and Industry TrendsPanel discussion on collection of closed accounts and collection agency management
Moderator TBA
Panelists
- Richard Conway Jr Senior Business Analyst PECO Energy
- Thomas (Gene) E Holmes Supervisor Revenue Recovery Georgia Power
- Mike Horn Credit Collections Analyst Ameren Missouri (confirmed)
300 ndash 330 Afternoon Refreshment amp Networking BreakmdashHosted by
330 ndash 500
Utilities-Only Session
530 ndash 700
645 ndash 815
Cocktail amp Networking ReceptionmdashHosted by
Hosted by
Group DinnermdashOff-site location-to be announced
Utilities Only Session open discussion on credit collections debt recovery and account managementDiscussion will include best practices and solutions for achieving process and performance improvement Utilities will have an opportunity to submit questions and topics for open discussion
Session Moderators
- Tiffany Dennison Director - Accounts Receivable Duke Energy
- Carisa Woolstenhulme Manager Customer Credit Services Salt River Project
M
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
10 2018 AR Conference Atlanta GA
M 2018 AR Conference
1000 ndash 1030 Morning Refreshment and Networking BreakmdashHosted by
Pedernales Electric Cooperativersquos Journey to Reduce Bad-Debt Utilizing Technology and Exceptional Customer ServiceUsing technology along with a focus on exceptional customer service Pedernales Electric Cooperative Inc in less than two years reduced its bad-debt levels by over $80 Leslie West will discuss how the Company achieved the impressive results including the following
bull The implementation of Remote Connect Collar programbull A more expeditious collection cycle bull Increased departmental collaboration improved communication and enhanced communication
to the membersbull Extensive training of staff in strategies and techniques to determine the best solution for the
membersbull Future initiative of a more robust metering system
- Leslie West Collection amp Loss Prevention Manager Pedernales Electric Cooperative Inc
915 ndash 1000
Case-Study reducing bad-debt
Agenda Wednesday October 10 2018
730 ndash 830
Managing Outside Collection AgenciesmdashAn Overview of PECO Energyrsquos Strategies and SuccessesRichard Conway Jr will provide an overview of his agency management programs including
bull Early-Out primary and secondary placement programsbull Measuring agency performancebull Building relationships with agency partnersbull Utilizing a middleware solution
- Richard Conway Jr Senior Business Analyst PECO Energy
830 ndash 915
Case-Study Collection agency management
Registration and Networking BreakfastmdashHosted by
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
11 2018 AR Conference Atlanta GA
M2018AR Conference
1030 ndash 1115
Case study AMI and collections
Topic To Be Announced1115 ndash 1200
Case study
1200 Conference Concludes
SUPPORTING ORGANIZATIONS
(click logos for more information)
Impact of AMI Installation on Collection ActivityDavid Austin will discuss Westar Energyrsquos AMI deployment and its impact on collections and customer service Discussion will include
bull Working with regulatorsbull Impact on arrears amp net charge-offs
- David Austin Manager Credit amp Collections Westar Energy Inc
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
12 2018 AR Conference Atlanta GA
M 2018 AR Conference
HOTEL INFORMATION
Grand Hyatt Atlanta-Buckhead3300 Peachtree Road Atlanta GA 30305 USA
bull Reservations by phone call 1-888-421-1442bull The direct number is 404-237-1234bull Room rate is $179 single or double occupancy plus
applicable taxesbull Hotel cut-off date for group rate is Friday September
14 2018
Please indicate that you are with the Conferences by Monticellorsquos ldquoUtilities AR amp Uncollectbles Conferencerdquo to receive the group rate There are a limited number of rooms available at the conference rate Please reserve your room early
TransportationHartsfield-Jackson ATL Intrsquol Airport ndash 19 miles 22 mins
Points of Interest
bull Phipps Plaza and Lenox Square for shopping (4 blocks)
bull Georgia Aquarium
bull Buckhead Atlanta for Luxury Shopping (4 blocks)
bull Atlanta History Museum
Click for direct link to group reservation block
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration
13 2018 AR Conference Atlanta GA
M2018AR Conference
REGISTRATION INFORMATION
Utility Company and Creditor Registration Fees
bull Conference Only $89500
bull Conference and Pre-Conference Workshop $119500bull Pre-Conference Workshop Only $29500bull Proceedings and speaker presentation package (available post-conference) $29500
The registration fee includes breakfast luncheon dinner (Tues) reception(s) refreshments and post-conference proceedings and speaker presentation packages
Discounts
Multiple registrants from the same company may qualify for a team discount Please contact us at 843-277-1620
General Registration InformationThere are three ways to register
1 Online at wwwconferencesbymonticellocom2 Call us at 843-277-1620 3 Complete the registration form and email fax or mail (click to download registration form)
Payments accepted include VISA MasterCard American Express Discover and by check
CommercialNon-Utility Company RegistrationIndustry solution providers must sponsor to attend Please contact us for sponsorship opportunities
Substitutions and CancellationsRegistrations may be transferred to other members of the same company Cancellation requests must be received in writing by Friday September 28 2018 in order to process a refund less a $195 administration fee Conferences By Monticellorsquos liability is limited to refund of the conference registration fee only For more information please contact us at 843-277-1620
AttireBusiness casual
Sponsorship OpportunitiesFor sponsorship opportunities please contact Marilynn Gay at 843-277-1620 or email her atMarilynnconferencesbymonticellocom
Scan QR reader for website registration