archiving devices and media reference guide
TRANSCRIPT
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7,660,297
7,720,706
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Revision HistoryNICE Archiving Devices and Media Reference Guide
Revision Modification Date Description
A1 May, 2007 • Chapter created for Archiving Devices Driver Installation on page 35.
• Chapter created for DVD Software, Firmware and Driver Required Updates on page 71.
A2 July, 2007 • Updated Table 1-2: Approved Archiving Devices on page 14.
• Updated Approved DVD Archiving Devices on page 18.
• Updated Table 2-1: Approved DVD Media on page 18.
• Updated Table 5-2: Device/Driver Files on page 43.
• Updated Table 5-3: Device/Driver Files on page 47.
• Updated Table 5-4: Device/Driver Files on page 56.
A3 November 2007 • Updated Table 1-2: Approved Archiving Devices on page 14
• Updated Table 2-1: Approved DVD Media on page 18
• Updated Table 5-6: DVD Software, Firmware and Driver Requirements on page 68
• Updated Table 6-2: DVD Software, Firmware and Driver Updates on page 81
• Updated link to files on the ExtraNICE throughout manual.
A4 November 2008 • Updated Table 1-1: Product Icons on page 12
• Updated Table 1-2: Approved Archiving Devices on page 14
• Updated Table 2-1: Approved DVD Media on page 18
• Updated Table 5-6: DVD Software, Firmware and Driver Requirements on page 68
• Updated Table 6-2: DVD Software, Firmware and Driver Updates on page 81
A5 November 2009 • Added NiceLog High Density Logger Plus to Table 1-1: Product Icons on page 12
• Updated Table 1-2: Approved Archiving Devices on page 14
• Updated Table 4-1: Approved DDS and DAT72 Media on page 33
• Updated Installing a Driver in a Windows 2003 Environment on page 47
• Updated Installing a Driver in a Windows XP Environment on page 56
• Updated Table 5-4: Device/Driver Files on page 56
• Added Installing a Driver in Windows 2008 on page 69
A6 August 2010 • Updated Table 1-1: Product Icons on page 12
• Updated Table 1-2: Approved Archiving Devices on page 14
• Updated Approved DVD Archiving Devices on page 18
• Updated Table 2-1: Approved DVD Media on page 18
• Updated Table 4-1: Approved DDS and DAT72 Media on page 33
Revision Modification Date Description
Contents
1Introduction 11
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Approved Archiving Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14
2DVD Archiving Devices 17
Approved DVD Archiving Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18Approved DVD Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 18DVD Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20
DVD Media Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20DVD Media Care . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 20DVD Media Cleaning . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 21
DVD Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 22
3AIT Archiving Devices 27
Approved AIT Archiving Devices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Approved AIT Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29AIT Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 30
4DDS and DAT72 Archiving Devices 31
Approved DDS and DAT72 Archiving Devices. . . . . . . . . . . . . . . . . . . . . . . . 32Approved DDS and DAT72 Media . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 33DDS and DAT72 Maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 34
Contents
Archiving Devices and Media Reference Guide (Rev. A6)
7
5Archiving Devices Driver Installation 35
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 36Installing a Driver in a Windows NT Environment . . . . . . . . . . . . . . . . . . . . . 37
Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 37Checking the Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 38Installing a DAT Driver in Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 39Installing a DVD Driver in Windows NT . . . . . . . . . . . . . . . . . . . . . . . . . . . . 42
Installing a Driver in a Windows 2000 Environment . . . . . . . . . . . . . . . . . . . 43Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 43Checking the Registry . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 44Installing a DAT Driver in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . 45Installing a DVD Driver in Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . . 46
Installing a Driver in a Windows 2003 Environment . . . . . . . . . . . . . . . . . . . 47Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 47Installing a DAT72 (SCSI) Driver in Windows 2003 . . . . . . . . . . . . . . . . . . . 48Installing a Write DVD Driver in Windows 2003 . . . . . . . . . . . . . . . . . . . . . . 53
Installing a Driver in a Windows XP Environment . . . . . . . . . . . . . . . . . . . . . 56Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 56Installing a DAT 72 (USB) Driver in Windows XP . . . . . . . . . . . . . . . . . . . . 56Installing Write DVD in Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 62
Installing a Driver in Windows 2008 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Verifying Files . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69Installating a DAT 72 (USB) Driver in Windows 2008 . . . . . . . . . . . . . . . . . 69
6DVD Software, Firmware and Driver Required Updates 71
Overview . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Prerequisites . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72Performing Updates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 72
8 Contents
Archiving Devices and Media Reference Guide (Rev. A6)
ANiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM 83
Problem Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Solution Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83Implementation on the Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 84
BNiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM 87
Problem Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Solution Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 87Implementation on the Logger Server . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 88
CUpdating DVD Firmware 91
9 Contents
Archiving Devices and Media Reference Guide (Rev. A6)
Blank page for double-sided printing.
1
Introduction
Contents
Overview..........................................................................................................................12
Approved Archiving Devices.........................................................................................14
Chapter 1: Introduction
Archiving Devices and Media Reference Guide (Rev. A6)
11
Overview
Overview
NOTE: The icons in this guide indicate product-specific information.
Table 1-1: Product Icons
Product
NiceCall Focus II
NiceCall Focus III
NiceCLS
NiceLog Logger
NiceLog High Density Logger
NiceLog High Density Logger Plus
NiceAdvantage
Interaction Capture Unit
Alliance MX Integrated Recorder
NICE VoIP Logger
Mirra IV
Mirra IV-R4
Branch Extensions Logger
12 Chapter 1: Introduction
Archiving Devices and Media Reference Guide (Rev. A6)
Overview
This guide lists and describes the NICE approved archiving devices (see Table 1-2: Approved Archiving Devices on page 14) and media.
It also describes the maintenance procedures for the different devices.
NOTE: To avoid a mechanism jam when using labels on archiving media:
• Labels must be attached to the recessed label area on archiving media and nowhere else.
• Labels must be firmly attached and not allowed to peel off or curl at the corners.
• A label must not be attached on top of another label.
• Only use the labels that are supplied with the archiving media.
13 Chapter 1: Introduction
Archiving Devices and Media Reference Guide (Rev. A6)
14 Chapter 1: Introduction
Approved Archiving Devices
Archiving Devices and Media Reference Guide (Rev. A6)
Approved Archiving Devices
Table 1-2: Approved Archiving Devices
Device Device Model Interface Firmware *
DVD SCSI Panasonic LF-D291/LF-D201E
SCSI
DVD IDE Panasonic SW 9573-C
IDE • ANQ3
DVD IDE Panasonic SW 9574-C
IDE • AN3D
DVD IDE Panasonic SW 9576-C
IDE • ANOR
DVD SATA Optiarc AD-7240S SATA • N/A
AIT-I Sony SDX-400V SCSI • 0100
• 0101
AIT-I Sony SDX-460V IDE • 0100
AIT-I Sony SDX-400C SCSI • 0334
• 0402
• 0700
• 0702
AIT-I Sony SDX-450V SCSI • 0100
15 Chapter 1: Introduction
Approved Archiving Devices
r IBM Servers).
Archiving Devices and Media Reference Guide (Rev. A6)
AIT-II Sony SDX-500V SCSI • 0100
• 0101
AIT-II Sony SDX-500C SCSI • 0108
• 010C
AIT-II Sony SDX-550V SCSI • 0100
DDS3 Sony SDT-9000/NI SCSI • 02R0
• 04R0
DDS4 Sony SDT-11000 SCSI • 0200
• 0203
DAT72 HP EB660A#106 (C7438A)
SCSI • ZP5A
DAT72 HP DAT72 EB625A#106 (C7438A)
USB • ZU8B
Table 1-2: Approved Archiving Devices (Continued)
Device Device Model Interface Firmware *
IMPORTANT This list applies only to NICE platforms and does not include software-only platforms (e.g. HP o
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2
DVD Archiving Devices
Contents
Approved DVD Archiving Devices ................................................................................18
Approved DVD Media .....................................................................................................18
DVD Maintenance ...........................................................................................................20
DVD Troubleshooting.....................................................................................................22
Chapter 2: DVD Archiving Devices
Archiving Devices and Media Reference Guide (Rev. A6)
17
18 pter 2: DVD Archiving Devices
Approved DVD Archiving Devices
Matsushita (Panasonic)SW 9576-C (IDE)
Optiarc AD-7240S (SATA)
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Archiving Devices and Media Reference Guide (Rev. A6)
Approved DVD Archiving DevicesThe following DVD archiving devices are approved for use by NICE:
• DVD SCSI: Panasonic LF-D291/LF-D201E
• DVD IDE: Matsushita (Panasonic) SW 9573-C
• DVD IDE: Matsushita (Panasonic) SW 9574-C
• DVD IDE: Matsushita (Panasonic) SW 9576-C
• DVD SATA: Optiarc AD-7240S
Approved DVD MediaThe following DVD media are approved for use by NICE:
Table 2-1: Approved DVD Media
Media Speed CartridgePanasonic LF-D291/LF-D201E (SCSI)
Matsushita (Panasonic)SW 9573-C (IDE)
Matsushita (Panasonic)SW 9574-C (IDE)
Panasonic LM-HB94L/LE/LU (9.4 GB double-sided)
x3
Panasonic LM-HB47L/LE/LU (4.7 GB single-sided)
x3
Panasonic LM-AD240L/LE/LU (9.4 GB double-sided)
x3
Panasonic LM-AB120L/LE/LU(4.7 GB single-sided)
x3
Panasonic LM-HB94 (9.4 GB double-sided)
x1
Panasonic LM-HB47 (4.7 GB single-sided)
x1
19 pter 2: DVD Archiving Devices
Approved DVD Media
Matsushita (Panasonic)SW 9576-C (IDE)
Optiarc AD-7240S (SATA)
Cha
Archiving Devices and Media Reference Guide (Rev. A6)
Panasonic LM-AD240M/ME/MU(9.4 GB double-sided)
x5
Panasonic LM-HB94M/ME/MU(9.4 GB double-sided)
x5
Maxell Max636045 (9.4 GB double-sided)
x3
Imation 3M041528 (51122-41528)(9.4 GB double-sided)
x3
Verbatim 43493 (23942434924) (9.4 GB double-sided)
x3
TDK RAM94C4EB (4 902030 307110) (9.4 GB double-sided)
x3
DVD-R/DVD+R (4.7 GB single-sided) (any vendor)For NiceLog High Density Logger Plus and NiceCall Focus III
DVD-RAM (4.7 GB single-sided) (any vendor)(no cartridge)For Mirra IV-R4
Table 2-1: Approved DVD Media (Continued)
Media Speed CartridgePanasonic LF-D291/LF-D201E (SCSI)
Matsushita (Panasonic)SW 9573-C (IDE)
Matsushita (Panasonic)SW 9574-C (IDE)
NOTE: For details on media maintenance, refer to DVD Media Maintenance on page 20.
DVD Maintenance
DVD Maintenance
DVD Media Maintenance
DVD Media Care
As an optical medium, recordable DVD media are exceptionally well-suited to the rigors of real life. However, such media are not indestructible.
To help preserve DVD media:
• Only attach approved paper labels to disc media.
• The signal surface is closer to the label side, so take particular care when marking media. Use only felt tip pens when writing directly on media, never hard tip or ball point pens.
• When not in use, store DVD media vertically and in a dust-free cases.
• When placing a DVD medium in its case, ensure that it is seated firmly in the center holder.
• Keep DVD media away from excessive heat, sunlight, or anything that may scratch them.
• Storage conditions should be held within 5 to 158 degrees Fahrenheit (-15 to 70 C) and 3 to 95% relative humidity.
• Operating conditions should be between 23 and 131 degrees Fahrenheit (-5 to 55 C) and 3 to 95% relative humidity.
IMPORTANT The DVD drives do not require scheduled cleaning.
NOTE: Try to maintain the balance of the media. Attaching a label to only part of a disc might create an imbalance.
NOTE: DVD media are not based on magnetic signals, so magnets and strong electrical fields will not affect them like they will videotapes, credit cards or floppy discs.
WARNING Do not use cracked or warped media!If a DVD disc breaks inside of the unit, pieces are likely to strike the optics.
20 Chapter 2: DVD Archiving Devices
Archiving Devices and Media Reference Guide (Rev. A6)
DVD Maintenance
DVD Media Cleaning
To clean DVD media:
• If DVD media get dirty, you can clean them easily with any on-the-market cleaning kits or basic rubbing alcohol.
IMPORTANT This section is only relevant for non-cartridge media!
WARNING Avoid using abrasives, solvents, or highly acidic cleansers.Use a soft, lint-free cloth, and wipe gently in a straight line from the center of the media, out.This will prevent any potential scrapes from interrupting with the circular path of the signal.
21 Chapter 2: DVD Archiving Devices
Archiving Devices and Media Reference Guide (Rev. A6)
DVD Troubleshooting
DVD Troubleshooting
NOTE: To view eventlog messages:
• For Version 8.8 Loggers (NiceLog ISA and NiceCall Focus II), navigate to My Computer > D:\NTLogger\Log.
• For all other Loggers, navigate to My Computer > D:\NTLogger\Logger\Log.
IMPORTANT • If an error occurs in the DVD, do not restart the Logger before ejecting the archiving media
from all DVD drives in the system.
• Before performing a DVD device assignment change (e.g. from auto-archiving to retrieval or vice versa), ensure that the Logger’s front panel doors are fully open because the DVD tray will automatically eject after the assignment change. Failing to do so can cause errors in the Logger.
WARNING When browsing in the My Computer folder, do not browse in the removable disk drives or CD drives as this might cause an interruption in the Logger archiving operation.
22 Chapter 2: DVD Archiving Devices
Archiving Devices and Media Reference Guide (Rev. A6)
23 pter 2: DVD Archiving Devices
DVD Troubleshooting
the DVD drive, and shut down and are to ensure that the Backup Server
displays error 3, to make the medium you must perform a manual format.
ject the medium and replace it with a
vailable for overwrite, you must perform
ignment or replace the fresh medium at has data recorded on it.
Cha
Archiving Devices and Media Reference Guide (Rev. A6)
Table 2-2: DVD Troubleshooting Scenarios
Problem Description Solution
The following message appears:Backup server is down
This message appears if the Backup Server window is accidentally closed by the operator.The Logger does not bring the Backup service back up again.In addition, if a medium was in the middle of an archiving process, it becomes unavailable for overwrite and the Logger event log displays error 3: cannot append to bad media
Replace the medium inrestart the Logger Softwprocess is working.If the Logger event log available for overwrite,
The error from the Logger event log is error 3: cannot append to bad media
If a medium is in the middle of an archiving process, and an error occurs (e.g. power failure, Logger unexpected shutdown), the medium becomes unavailable for overwrite and the Logger event log displays error 3.
To continue archiving, enew one.To make the medium aa manual format.
Retrieval Assignment
If the DVD device assignment is in retrieval mode and the operator inserts a fresh unused medium, the Media failure error appears in the Backup application.
Change the device asswith a used medium th
24 pter 2: DVD Archiving Devices
DVD Troubleshooting
he Logger before ejecting the medium!t log for errors. When the event log
roblem with the DVD device and sends , -57, -100), eject the medium as
ger Software.ovable letter of the problematic drive
ht-click the CD drive letter and select
ically press the DVD physical eject
ell, shut down the OS and the Logger.pause, power up the Logger again and, starts, promptly push the DVD physical
indicates that there is a mechanical VD device and that it needs to be
ium from the failed device:ll hole at the bottom of the DVD tray.
ol (such as a needle) to carefully press e the hole (use caution, press gently) to pen.
he tray open and remove the medium.
Cha
Archiving Devices and Media Reference Guide (Rev. A6)
DVD medium fails to eject
The operator attempts to eject a DVD medium using the Logger application, waits for over 20 minutes, and the medium is still not ejected.NOTE: If the medium in the DVD drive has expired and this troubleshooting solution is not performed, and instead the operator restarts the Logger, then the Logger reloads the defective medium. Only days to a month later (depending on the number of recorded channels), will an error appear. This can recur several times, depending on the Logger’s success in reloading the defective medium.
NOTE: Do not restart tCheck the Logger evenshows that there is a perrors (such as -25, -19follows:1. Shut down the Log2. Right-click the rem
and select Eject.If this fails, try to rigEject.
3. If Step 2 fails, physbutton.
4. If Step 3 fails as wAfter a one minute before the OS eveneject button.
5. If Step 4 fails, this problem with the Dreplaced.To remove the meda. Locate the smab. Use a sharp to
the button insidforce the tray o
c. Manually pull t
Table 2-2: DVD Troubleshooting Scenarios (Continued)
Problem Description Solution
25 pter 2: DVD Archiving Devices
DVD Troubleshooting
om DVD device 2 and replace it with a ia (either way the Logger will write to it).
Cha
Archiving Devices and Media Reference Guide (Rev. A6)
Media Expiration Date(error 7 in the event log)
This means that the Logger cannot overwrite the medium due to one of the following:
• The medium’s archiving signature date is very fresh (just recently finished archiving) and the Logger does not write to media that might need to be kept for a certain time before overwriting.
• The medium’s expiration date has not yet been reached.
• The Logger was archiving to a medium in DVD device 2 and then restarted. When the Logger restarts, it automatically starts writing to the medium in DVD device 1. Thereafter, upon attempting to load a medium to DVD device 2. the error appears.
Remove the medium frfresh or an expired med
Table 2-2: DVD Troubleshooting Scenarios (Continued)
Problem Description Solution
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3
AIT Archiving Devices
Contents
Approved AIT Archiving Devices..................................................................................28
Approved AIT Media.......................................................................................................29
AIT Maintenance .............................................................................................................30
Chapter 3: AIT Archiving Devices
Archiving Devices and Media Reference Guide (Rev. A6)
27
Approved AIT Archiving Devices
Approved AIT Archiving DevicesThe following AIT archiving devices are approved for use by NICE:
• AIT-I - Sony SDX-400V
• AIT-I - Sony SDX-460V
• AIT-I - Sony SDX-400C
• AIT-I - Sony SDX-450V
• AIT-II - Sony SDX-500V
• AIT-II - Sony SDX-500C
• AIT-II - Sony SDX-550V
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29 apter 3: AIT Archiving Devices
Approved AIT Media
AIT 2
Sony SDX-500C
Sony SDX-500V
Sony SDX-550V
Ch
Archiving Devices and Media Reference Guide (Rev. A6)
Approved AIT MediaAIT media (all media types other than cleaning media) can be re-used up to 100 times.
The following AIT media are approved for use by NICE:
Table 3-1: Approved AIT Media
MediaAIT 1
Sony SDX-400C
Sony SDX-400V
Sony SDX-450V
Sony SDX-460V
Sony SDX-T3N, 25 GB
Sony SDX1-25C/CR, 25 GB
Sony SDX1-35C/CR, 35 GB
Sony SDX1-T3C, 35 GB
Sony SDX1-25N, 25 GB
Sony TAITE-20N, 20 GB
Sony TAIT1-40N, 40 GB
Sony SDX2-36C/CR, 36 GB
Sony SDX2-50C/CR, 50 GB
Sony TAIT2-80N, 80 GB
Cleaning Media
Sony SDX1-CL
AIT Maintenance
AIT MaintenanceEach cleaning medium can be used up to 50 times.
AIT tape drives need to be cleaned periodically, when one of the following alerts is received:
• Application cleaning alert
• Tape LED cleaning alert
To clean AIT tape drives:
1. When the application displays a message indicating that the drive must be cleaned or when the cleaning request LED in the drive is lit (every 100 hours of head operation), insert the approved cleaning medium into the drive (see NICE Archiving Devices and Media Reference Guide).
The drive will run for about a minute, and then the cleaning medium will be ejected.
2. Remove the cleaning medium from the drive.
3. After each cleaning cycle, mark an X on the label stuck to the cleaning medium.
This provides a record of how many times the medium has been used.
WARNING If an AIT archiving drive is accidentally cleaned with a spent cleaning cassette, the used-up cassette will slowly contaminate the drive. The contamination can spread to the archiving medium. The archiving medium can then contaminate a new AIT archiving drive and cause it to fail.
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4
DDS and DAT72 Archiving Devices
Contents
Approved DDS and DAT72 Archiving Devices.............................................................32
Approved DDS and DAT72 Media..................................................................................33
DDS and DAT72 Maintenance........................................................................................34
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31
Approved DDS and DAT72 Archiving Devices
Approved DDS and DAT72 Archiving DevicesThe following DDS and DAT72 archiving devices are approved for use by NICE:
• DDS3 - Sony SDT-9000/NI
• DDS4 - Sony SDT-11000
• DAT72 SCSI - HP EB660A#106 (C7438A)
• DAT72 USB - HP EB625A#106 (C7438A)
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Approved DDS and DAT72 Media
Approved DDS and DAT72 MediaDDS and DAT72 media (all types) can be re-used up to 100 times.
The following DDS and DAT72 media are approved for use by NICE:
Table 4-1: Approved DDS and DAT72 Media
*Media Sony SDT-9000/ NI DDS-3
Sony SDT-11000
DDS-4
SCSIHP DAT72
EB660A#106 (C7438A)
USBHP DAT72
EB625A#106 USB(C7438A)
HP C1517A, 12 GB
HP C5708, 12 GB
Sony DGD-125M, 12 GB
Sony DGD-125P, 12 GB
Sony DGD-125PR, 12 GB
Sony DGD-150P, 20 GB
HP DAT72 C8010A, 36 GB
Cleaning Media
Sony DGD-15CL
HP DDS C5709A
* The capacity sizes shown are the native capacity sizes.
NOTE: DAT72 media support retrieval from DDS-4 and DDS-3 format tapes.
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DDS and DAT72 Maintenance
DDS and DAT72 MaintenanceThe DDS and DAT72 tape drives should be cleaned every time you replace a medium. Ensure that there is always a cleaning medium available (each cleaning medium can be used up to 25 times).
To clean DDS or DAT72 tape drives:
1. Insert the cleaning medium into the drive.
The drive runs for a few seconds, and then the cleaning medium is ejected.
2. Remove the cleaning medium from the drive.
3. After each cleaning cycle, mark an X on the label stuck to the cleaning medium.
This provides a record of how many times the medium has been used.
IMPORTANT The HP DAT 72 internal and HP DAT72 USB drive has an advanced cleaning mode that can detect whether a single clean operation will be sufficient or whether multiple cleans will be needed (usually two, maximum four). This may result in a longer cleaning cycle and a reduction in the number of cleans per medium.
WARNING If an archiving drive is accidentally cleaned with a spent cleaning medium, the used-up medium will slowly contaminate the drive. The contamination can spread to the archiving medium. The archiving medium can then contaminate a new DDS or DAT72 drive and cause it to fail.
IMPORTANT For DAT72 drives:If a cleaning medium reaches its maximum number of uses (expires) during the middle of a cleaning cycle, it must be replaced:
• When a cleaning medium expires, the Clean LED blinks. However, the expired cleaning medium is not automatically ejected from the device.
• To eject the cleaning medium from the device, open the Backup application, select the medium to be removed and click Eject.The medium is ejected from the drive.
• Remove the cleaning medium and replace it with a new one.The cleaning cycle continues.
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5
Archiving Devices Driver Installation
This section provides driver installation instructions for Windows NT, Windows 2000, Windows 2003 and Windows XP Operating System environments.
Contents
Overview..........................................................................................................................36
Installing a Driver in a Windows NT Environment.......................................................37Verifying Files.............................................................................................................37Checking the Registry ................................................................................................38Installing a DAT Driver in Windows NT ......................................................................39Installing a DVD Driver in Windows NT......................................................................42
Installing a Driver in a Windows 2000 Environment....................................................43Verifying Files.............................................................................................................43Checking the Registry ................................................................................................44Installing a DAT Driver in Windows 2000 ...................................................................45Installing a DVD Driver in Windows 2000 ..................................................................46
Installing a Driver in a Windows 2003 Environment....................................................47Verifying Files.............................................................................................................47Installing a DAT72 (SCSI) Driver in Windows 2003 ...................................................48Installing a Write DVD Driver in Windows 2003 .........................................................53
Installing a Driver in a Windows XP Environment.......................................................56Verifying Files.............................................................................................................56Installing a DAT 72 (USB) Driver in Windows XP.......................................................56Installing Write DVD in Windows XP..........................................................................62
Installing a Driver in Windows 2008..............................................................................69Verifying Files.............................................................................................................69Installating a DAT 72 (USB) Driver in Windows 2008 ................................................69
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Overview
OverviewA driver must be installed for most archiving devices. This enables the Operating System to work together with the archiving device.
The driver installation is performed after connecting the devices and before initializing the Logger.
This section provides instructions for installing drivers for DDS-3, DDS-4, DDS-5, AIT-1, AIT-2 and DVD devices for the following environments:
• Installing a Driver in a Windows NT Environment on page 37
• Installing a Driver in a Windows 2000 Environment on page 43
• Installing a Driver in a Windows 2003 Environment on page 47
• Installing a Driver in a Windows XP Environment on page 56
PrerequisitesBefore installing an archiving device driver, ensure that you complete the following tasks:
• Verify that you have the appropriate driver files.
• If you are installing a SCSI archiving device: check the registry to ensure that the SCSI recognizes your device.
• Install the relevant archiving device driver.
NOTE: The archiving device drivers should be installed after the complete installation of the Operating System, including its Service Packs.If there is a Service Pack update after the drivers have been installed, after installing the update, ensure that the approved drivers are installed and that no changes are required due to the installation of the Service Pack. If a change is required, reinstall the drivers according to the instructions in this manual.
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Installing a Driver in a Windows NT Environment
Installing a Driver in a Windows NT EnvironmentThis section includes the following procedures:
• Verifying Files: Verify that you have the appropriate driver files.
• Checking the Registry: If you are installing a SCSI archiving device: check the registry to ensure that the SCSI recognizes your device.
• Installing the relevant archiving device driver:
• Installing a DAT Driver in Windows NT
• Installing a DVD Driver in Windows NT
Verifying Files
Before installing a device driver, verify that you have the appropriate driver files. These files are located in the c:\winnt\system32\drivers folder.
The following table lists the files required for each device.
Table 5-1: Device/Driver Files
Device Device Model Driver Files Driver Details
DDS-3 Sony: SDT-9000 Oemsetup.inf 4mmdat.sys
Version: 4.0.1381.4 Sys File date: 23.07.97 Inf File date: 15.07.97
DDS-4 Sony: SDT-10000 Sony: SDT-11000
Snt4dds.infSnt4dds.sys
Version: 1.0.0.6 Sys File date: 13.04.03 Inf File date: 13.04.03
AIT-1 Sony: SDX-300C Snt4ait.infSnt4ait.sys
Version: 1.0.0.1Date: 07.12.00
Sony: SDX-400C Snt4ait.infSnt4ait.sys
Version: 1.0.0.1Date: 07.12.00
Sony: SDX-400V* Snt4ait.infSnt4ait.sys
Version:1.0.0.1 Date: 07.12.00
Sony: SDX-450V* Snt4ait.infSnt4ait.sys
Version:1.0.0.1 Date: 12.01.06
AIT-2 Sony: SDX-500C Snt4ait.inf Snt4ait.sys
Version:1.0.0.1 Date: 07.12.00
Sony: SDX-500V* Snt4ait.inf Snt4ait.sys
Version:1.0.0.1 Date: 07.12.00
Sony: SDX-550V* S32ait.sys.inf 1.0.0.4
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Installing a Driver in a Windows NT Environment
* Refer to the Logger Hardware Guide for jumper and switch setup for these devices.
Checking the Registry
Before you install a driver, check the registry to ensure that the SCSI recognizes your devices. Then, install the appropriate driver.
To check the registry:
1. From the Start menu, select Run.
The Run window appears.Figure 5-1 Run window
2. In the Open field, type regedit.
3. Click OK.
The Registry Editor window appears.Figure 5-2 Registry Editor window
DVD Panasonic: LF-D291 WriteDVD! Setup.exe
Softarch WriteDVD! Version 1.5.9
Panasonic: LF-D201U
Table 5-1: Device/Driver Files (Continued)
Device Device Model Driver Files Driver Details
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Installing a Driver in a Windows NT Environment
4. Select the following folder:
HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi\Scsi Port 2\Scsi Bus 0\Target Id 6 (or/and Target Id 5).
5. Verify that the devices are identified.
Installing a DAT Driver in Windows NT
To install a DAT driver in Windows NT:
1. From the Control Panel, select Tape Devices.
The Tape Devices window appears.Figure 5-3 Tape Devices window
2. If the devices do not appear in the window, or if the devices appear with the [Driver not loaded] comment, click Detect.
The devices should appear correctly.
3. Select the Drivers tab and check whether the correct drivers appear:
• If additional drivers appear that need to be removed, continue with Step 4.
• If the correct drivers do not appear, continue with Step 5 to install the drivers.
• If the drivers appear correctly with the [Driver loaded] comment (see Figure 5-6 on page 41), continue with Step 6.
4. To remove an additional driver:
a. In the Drivers tab, select the driver and click Remove.
b. Manually delete the driver file from the C:\winnt\system32\drivers directory.
c. Restart the computer.
d. Continue to Step 6.
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Installing a Driver in a Windows NT Environment
5. To install a driver:
a. From the Control Panel, select Tape Devices again.
The Tape Devices window appears.Figure 5-4 Tape Devices window
b. In the Drivers tab, click Add.
The Install Driver window appears. Figure 5-5 Install Driver window
c. Locate the driver you want to install:
• If the driver you want to install appears in the list, click OK and continue with Step 6.
• If the driver you want to install does not appear in the list, click Have Disk and continue with Step 7.
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Installing a Driver in a Windows NT Environment
6. Click OK.
The device driver is installed and the process is complete.Figure 5-6 Tape Devices Driver Detected
Continue to Step 8.
7. To install a driver that does not appear in the Install Driver window (Figure 5-5 on page 40):
a. Click Have Disk.
b. In the window that appears, navigate to the C:\winnt\inf folder and locate the appropriate driver files (SYS file and INf file).
(See Table 5-1 on page 37 for a list of supported devices and files.)
The Install From Disk window appears, displaying the selected path.Figure 5-7 Install From Disk window
c. Insert the relevant installation disk.
d. Click OK.
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The Install Driver window reappears with the selected driver.Figure 5-8 Install Driver Confirmation window
e. Click OK.
The driver is installed.
f. Continue to Step 8.
8. After the installation, restart your computer.
9. Open the Tape Devices window and verify that the appropriate device and drivers appear and that the drivers are loaded (see Figure 5-6 on page 41).
Installing a DVD Driver in Windows NT
To install a DVD Driver:
1. Insert the relevant NICE CEM Hardware Drivers Rev. A4 CD-ROM into your computer.
2. Map the CEM Hardware Drivers Rev. A4 folder to your Logger.
3. From the mapped folder, navigate to and select the following:
NICE_Logger (PCI & ISA) > Storage > DVD_Panasonic & Hitachi > SAI-0E-WDVD-000-0E0-S 1.5.9
4. From the Setup folder, double-click the Setup.exe file.
The DVD driver is installed.
5. After the installation is finished, restart the computer.
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Installing a Driver in a Windows 2000 Environment
Installing a Driver in a Windows 2000 EnvironmentThis section includes the following procedures:
• Verifying Files: Verify that you have the appropriate driver files.
• Checking the Registry: If you are installing a SCSI archiving device: check the registry to ensure that the SCSI recognizes your device.
• Installing the relevant archiving device driver:
• Installing a DAT Driver in Windows 2000
• Installing a DVD Driver in Windows 2000
Verifying Files
Before installing a device driver, verify that you have the appropriate driver files. These files should be located in the c:\winnt\system32\drivers folder.
The following table lists the files required for each device.
Table 5-2: Device/Driver Files
Device Device Model Driver Files Driver Details
DDS-3 Sony: SDT-9000HP: C1537A
4MMDAT.SYSOemsetup.inf
Version: 5.0.2160.1 (22.10.99)
DDS-4 Sony: SDT-10000 Sony SDT-110000-
SW2dds.sysSW2dds.inf
Version: 1.0.0.1(30.4.01)
AIT-1 Sony: SDX-300C Sw2ait.sysSw2ait.inf
Version: 1.0.0.2 (1.2.01)
Sony: SDX-400C Sw2ait.sys Sw2ait.inf
Version: 1.0.0.2 (1.2.01)
Sony: SDX-400T Sw2ait.sys Sw2ait.inf
Version: 1.0.0.2 (1.2.01)
Sony: SDX-400V* Sw2ait.sys Sw2ait.inf
Version: 1.0.0.2 (1.2.01)
Sony: SDX-450V* Sw2ait.sys Sw2ait.inf
Version: 1.0.0.2 (21.5.04)
Sony: SDX-460V* Sw2ait.sys Sw2ait.inf
Version: 1.0.0.2 (21.5.04)
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Installing a Driver in a Windows 2000 Environment
* Refer to the Logger Hardware Guide for jumper and switch setup for these devices.
Checking the Registry
Before you install a driver, check the registry to ensure that the SCSI recognizes your devices. Then, install the appropriate driver.
To check the registry:
1. From the Start menu, select Run.
The Run window appears.Figure 5-9 Run window
2. In the Open field, type regedit.
The Registry Editor window appears.
AIT-2 Sony: SDX-500C Sw2ait.sys Sw2ait.inf
Version: 1.0.0.2 (1.2.01)
Sony: SDX-500V* Sw2ait.sys Sw2ait.inf
Version: 1.0.0.2 (1.2.01)
Sony: SDX-550V* S32ait.sys.inf 1.0.0.4
DVD Panasonic: LF-D291 Panasonic DVD Setup.exe
Softarch WriteDVD!Version 5.1.1.2Panasonic: LF-D201U
DVD IDE Panasonic: SW-9573-C WriteDVD! Setup.exe
Softarch WriteDVD! Version 5.1.1.2
Panasonic: SW-9574-C WriteDVD! Setup.exe
Softarch WriteDVD! Version 5.1.1.2
Panasonic: SW-9576-C WriteDVD! Setup.exe
Softarch WriteDVD! Version 5.1.2.6
Table 5-2: Device/Driver Files (Continued)
Device Device Model Driver Files Driver Details
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Figure 5-10 Registry Editor window
3. Select the following folder/s:
HKEY_LOCAL_MACHINE\HARDWARE\DEVICEMAP\Scsi\Scsi Port 2\Scsi Bus 0\Target Id 6 (or/and Target Id 5).
4. Verify that the devices are identified.
Installing a DAT Driver in Windows 2000
To install a driver in Windows 2000:
1. On the Desktop, right-click the My Computer icon and select Manage.
The Computer Management window opens.Figure 5-11 Computer Management window
Tape Device Identification
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Installing a Driver in a Windows 2000 Environment
2. In the left pane of the Computer Management window, from the Computer Management tree, select Device Manager.
3. In the right pane of the Computer Management window, right-click Tape drives and select Scan for hardware changes.
The tape driver is installed automatically and the process is now complete.
4. Verify the properties of the driver as follows:
a. In the Computer Management window (Figure 5-11 on page 45), right-click the device and select Properties.
The Sequential Device Properties window opens.Figure 5-12 Sequential Device Properties window
b. Select the Driver tab and verify the driver properties.
c. Click OK.
Installing a DVD Driver in Windows 2000
TIP: If the Tape Driver option does not appear in the right pane of the Computer Management window, right-click the tree header and select Scan for hardware changes.
NOTE: For DVD installation instructions, refer to Installing Write DVD in Windows XP on page 62.
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Installing a Driver in a Windows 2003 Environment
Installing a Driver in a Windows 2003 Environment
This section includes the following procedures:
• Verifying Files: Verify that you have the appropriate driver files.
• Installing the relevant archiving device driver:
• Installing a Write DVD Driver in Windows 2003
• Installing a DAT72 (SCSI) Driver in Windows 2003
Verifying Files
Before installing a device driver, verify that you have the required driver files. These files support 32-bit operations and are located in the c:\windows\system32\drivers folder.
The following table lists the files required for each device.
IMPORTANTThe procedures for installing AIT-1, AIT-2 and DDS-4, DDS-5 archiving device drivers in a Windows 2003 environment are the same as those for a Windows 2000 environment.Verify that you have the appropriate driver files (see Verifying Files on page 47) and then refer to Installing a Driver in a Windows 2000 Environment on page 43 for instructions on checking the registry and installing the device driver.
Table 5-3: Device/Driver Files
Device Device Model Driver Files Driver Details
AIT-1 Sony: SDX-400C sxpait.sys 3.0.0.211/25/2004
Sony: SDX-450V s32ait.sys 1.0.0.408/31/2004
AIT-2 Sony: SDX-500C sxpait.sys 3.0.0.211/25/2004
Sony: SDX-500V sxpait.sys 3.0.0.211/25/2004
Sony: SDX-550V s32ait.sys 1.0.0.408/31/2004
DDS-4 Sony: SDT-11000 sxpdds.sys 1.0.0.210/22/2002
DDS-5 HP: DAT72 EB660A#106 (C7438A) hpdat.sys 1.5.3.225/08/2005
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Installing a Driver in a Windows 2003 Environment
Installing a DAT72 (SCSI) Driver in Windows 2003
Follow the instructions shown below, for installing the HP Dat72 driver.
To install the HP Dat72 driver:
1. Right-click My Computer on the Desktop, choose Manage > Device Manager.
2. Double-click Other Devices.
The following window appears.Figure 5-13 Other Devices
3. Right-click HP C7438A SCSI Sequential Device.
The following window appears.
DVD IDE Panasonic: SW-9573-C WriteDVD! Setup.exe
Softarch WriteDVD! Version 5.1.1.2
Panasonic: SW-9574-C WriteDVD! Setup.exe
Softarch WriteDVD! Version 5.1.1.2
Panasonic: SW-9576-C WriteDVD! Setup.exe
Softarch WriteDVD! Version 5.1.2.6
Table 5-3: Device/Driver Files (Continued)
Device Device Model Driver Files Driver Details
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Figure 5-14 Update Driver
4. Click Update Driver.
The Hardware Update Wizard starts.Figure 5-15 Hardware Update Wizard Starts
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5. Click Next.
The Choose your search and installation options window appears.Figure 5-16 Choose Your Search and Installation Options Window
Mark Include this location in the search. Click Browse, and navigate to the following location on the CD Driver: COTS Drivers\Release_August2009_B3\Nice_Logger (High_Density_Logger)\Storage\HP DAT72\Win2003\i386.
Click Next to continue.
The following window appears.Figure 5-17 Please Wait While the Wizard Searches Window
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When the wizard completes the installation, the Completing the Hardware Update Wizard window appears.Figure 5-18 Completing the Hardware Update Wizard Window
6. Click Finish to close the wizard.
To verify that the HP Dat72 driver installation was successful:
1. Right-click My Computer on the Desktop and choose Manage > Device Manager.
2. Double-click Tape Drives.Figure 5-19 Tape Drives
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3. Verify that the following device appears:
Hewlett Packard Dat72 Drive.
4. Double-click Hewlett Packard Dat72 Drive.
The Hewlett Packard DAT72 drive Properties window appears.
Figure 5-20 Hewlett Packard DAT72 Drive Properties Window
Verify that the driver information is as shown in the above window.
5. Click Driver Details.
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Installing a Driver in a Windows 2003 Environment
The Driver File details window appears.Figure 5-21 Driver File Details Window
Verify that the driver files and file version are as shown in the above window.
6. Click OK to return to the previous window.
7. Click OK to end the verification process.
Installing a Write DVD Driver in Windows 2003
See the instructions below for installing the Write DVD driver in Windows 2003.
To install the Write DVD Driver:
1. Navigate to COTS Drivers\Release_August2009_B3\Nice_Logger (High Density Logger)\Storage\DVD_Matsushita (PANASONIC). Select the correct version according to Table 5-3: Device/Driver Files on page 47:
2. Open the Setup folder, and double-click Setup.exe.
The Write DVD! Setup Wizard starts. The following window appears.
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Figure 5-22 Security Alert Driver Installation Window
Click Yes.
3. Follow the instructions in the Wizard until the InstallShield Wizard Complete window appears.Figure 5-23 InstallShield Wizard Complete Window
4. In the final window of the Write DVD! Setup Wizard, click Finish to restart the computer.
NOTE: Do NOT click Finish yet. Wait until all Optical and Removable Device installations are completed before continuing with the next step. The following message is displayed in the right corner of the screen for each DVD in the system:
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Installing a Driver in a Windows 2003 Environment
To verify that the installation succeeded:
1. On the Desktop, right-click My Computer, and choose Manage.
The Computer Management window appears.
2. From the System Tools section, select Device Manager.3. Double-click Disk Drives.
4. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRam Device at IDE # (0 or 1)
5. Double-click DVD/CD-ROM Drives.6. For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM
DvdRom Device at IDE # (0 or 1).
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Installing a Driver in a Windows XP Environment
Installing a Driver in a Windows XP Environment
This section includes the following procedures:
• Verifying Files: Verify that you have the appropriate driver files.
• Installing the relevant archiving device driver:
• Installing Write DVD in Windows XP
• Installing a DAT 72 (USB) Driver in Windows XP
Verifying Files
Before installing a device driver, verify that you have the appropriate driver files. These files support both 32-bit and 64-bit operations and are located in the c:\windows\system32\drivers folder.
The following table lists the files required for each device.
Installing a DAT 72 (USB) Driver in Windows XP
See the instructions below for installing the HP DAT 72 (USB) driver.
To install the HP DAT 72 (USB) driver:
1. Right-click My Computer on the Desktop, and select Manage > Device Manager.
2. Double-click Other devices.
The following window appears.
NOTE: For DVD installation instructions, refer to Installing Write DVD in Windows XP on page 62.
Table 5-4: Device/Driver Files
Device Device Model Driver Files Driver Details
AIT-1 Sony SDX-460V sw2ait.sys 1.0.0.4 08/31/2004
DVD IDE Panasonic SW-9573-C WriteDVD! Setup.exe
Softarch WriteDVD! Version 5.1.1.2
Panasonic SW-9574-C WriteDVD! Setup.exe
Softarch WriteDVD! Version 5.1.1.2
Panasonic SW-9576-C WriteDVD! Setup.exe
Softarch WriteDVD! Version 5.1.2.6
DAT72 USB HP DAT72 EB625A#106 (C7438A)
hpdat.sys 1.6.0.0.
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Figure 5-24 Other Devices
3. Right-click HP C7438A USB device.
The following window appears.Figure 5-25 Update Driver
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4. Click Update Driver.
The Hardware Update Wizard starts.Figure 5-26 Hardware Update Wizard
5. Click Next.
The Choose your search and installation options window appears.Figure 5-27 Choose Your Search and Installation Options
6. Select Include this location in the search.
7. Click Browse, and navigate to the following location on the CD Driver: COTS Drivers\Release_August2009_B3\Nice_Call_Focus_III\Storage\DAT72_USB\WinXP\i386.
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8. Click Next.
The following window appears.Figure 5-28 Wizard Searches Window
When the wizard completes the installation, the Completing the Hardware Update Wizard window appears.Figure 5-29 Completing the Hardware Update Wizard Window
9. Click Finish to close the wizard.
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Installing a Driver in a Windows XP Environment
To verify that the HP DAT 72 USB driver installation was successful:
1. Right-click My Computer on the Desktop and select Manage > Device Manager.
2. Double-click Tape drives.Figure 5-30 Tape Drives
3. Verify that the following device appears:
Hewlett Packard Dat72 USB Drive.
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4. Double-click Hewlett Packard Dat72 Drive.
The following window appears.
Figure 5-31 Hewlett Packard DAT72 USB drive Properties Window
Verify that the driver information is as shown in the above window.
5. Click Driver Details.
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The Driver File Details window appears.Figure 5-32 Driver File Details Window
Verify that the driver files and file version are as shown in the above window.
6. Click OK to return to the previous window.
7. Click OK to end the verification process.
Installing Write DVD in Windows XP
IMPORTANT Print Table 5-5: Installing Write DVD! Procedure List.Follow the steps in the list and when completed, mark them off in the checkboxes provided.Do not deviate from the explicitly stated steps in the list.
NOTE: Before installing the Write DVD! Software, Firmware and Driver, the Logger must be rebooted without the Logger Software starting automatically (i.e. immediately after the Operating System starts up).Performing Step 1 through Step 3 in Table 5-5: Installing Write DVD! Procedure List prevents the Logger Software from starting automatically.
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Table 5-5: Installing Write DVD! Procedure List
# Step Mark the Box
1. Shut down the Logger Software.In NiceCall Focus II and NiceCall Focus III Loggers, shut down the CLS as well.
2. Set the Logger to start up manually instead of automatically as follows:
• If the Logger is installed as a Desktop application (default), manually move the Monitor.exe Log shortcut from the Startup menu to the Desktop.
-or-
• If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Automatic to Manual, as follows:a. Open the Control Panel and select Administrative Tools >
Services.The Services window appears.
b. In the Services window, double-click NICE Voice Logger service.The Properties window appears.
c. In the Properties window (General tab), change the Startup type to Manual.
3. In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up manually by manually moving the following shortcuts from the Startup menu to the Desktop:
• CLS manager shortcut
• SERVICE manager shortcut
• DISPATCH shortcut
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4. System Specific Installations:
For NiceLog ISA 8.80 Loggers:
• Update the registry.
• Update the IDE Ali Cont. driver.
Refer to NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83.
For NiceCall Focus II Loggers:
• Update the registry.
Refer to NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87.
Table 5-5: Installing Write DVD! Procedure List (Continued)
# Step Mark the Box
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5. a. Install the DVD driver version according to Table 5-6: DVD Software, Firmware and Driver Requirements on page 68 (this file must be taken from the relevant Write_DVD folder in the package from the following link:
http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip• Open the Setup folder and double-click Setup.exe.
The Write DVD! Setup Wizard starts.
• Follow the instructions in the Wizard until you reach the final window.
NOTE:
Do NOT click Finish yet. Wait until all Optical and Removable Device installations are completed before continuing with the next step. The following message is displayed in the right corner of the screen for each DVD in the system:
• In the final window of the Write DVD! Setup Wizard, click Finish to restart the computer.
Table 5-5: Installing Write DVD! Procedure List (Continued)
# Step Mark the Box
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b. Right-click My Computer and select Manage.The computer Management window appears.
• From the Storage section, double-click Removable Storage.
• Double-click Libraries (Physical Location in Win2K OS).
• If any devices are marked with a red X, right-click each of those devices and select Delete.
c. Installation Verification:
• Right-click My Computer and select Manage.
The computer Management window appears.
• From the System Tools section, select Device Manager.
• Double-click Disk Drives.
• For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRam Device at IDE # (0 or 1).
• Double-click DVD/CD-ROM drives.
• For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRom Device at IDE # (0 or 1).
6. Verify that the Logger Software and SP are correct according to Table 5-6: DVD Software, Firmware and Driver Requirements on page 68.If the Logger Software and SP are not correct, install the latest available Logger Software and SP.
Table 5-5: Installing Write DVD! Procedure List (Continued)
# Step Mark the Box
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7. Set the Logger to Automatic startup, as follows:
• If the Logger is installed as a Desktop application, manually move the Monitor.exe Log shortcut from the Desktop to the Startup menu.
-or-
• If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Manual to Automatic, as follows:a. From the Control Panel, choose Administrative Tools >
Services.The Services window appears.
b. In the Services window, double-click NICE Voice Logger service.c. In the Properties window (General tab), change the Startup type
to Automatic.
8. In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up automatically by manually moving the following shortcuts from the Desktop to the Startup menu:
• CLS manager shortcut
• SERVICE manager shortcut
• DISPATCH shortcut
9. The installation is complete.Reboot your machine.
Table 5-5: Installing Write DVD! Procedure List (Continued)
# Step Mark the Box
NOTE: • Brand new media is required after completing the procedures in Table 5-5: Installing Write
DVD! Procedure List on page 63.
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68 ing Devices Driver Installation
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vice.
D Version Appendix
D 5.1.1.2 NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83
D 5.1.1.2
D 5.1.1.2 NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87
D 5.1.1.2
D 5.1.1.2
D 5.1.1.2
D 5.1.2.6
D 5.1.1.2
D 5.1.2.6
D 5.1.2.6
Chapter 5: Archiv
Archiving Devices and Media Reference Guide (Rev. A6)
The following table describes the latest Logger-specific and SBC requirements for each DVD de
Table 5-6: DVD Software, Firmware and Driver Requirements
Logger Type SBC/ Motherboard Operating System Logger
Version DVD Model DVD Firmware Write DV
NiceLog Peak 555Prox 1560
2000 Pro SP4 and above
8.80 SP9 IDE 9573 ANQ3 Write DV
IDE 9574 AN3D
SCSI D291
NiceLog Prox1635 2003 SP1 and above
8.91 SP2 IDE 9573 ANQ3 Write DV
IDE 9574 AN3D
SCSI D291
NiceCall Focus II
PC620G4 2000 Pro SP4 and above
8.80 SP9 IDE 9573 ANQ3 Write DV
IDE9574 AN3D
NiceCall Focus III
Supermicro P4SPA+ XP SP2 and above 9.03 SP2 and up or 9.06 and up
IDE 9573 ANQ3 Write DV
Supermicro P4SPA+ XP SP2 and above 9.03 SP2 and up or 9.06 and up
IDE 9574 AN3D Write DV
RUBY-9715VG2AR XP SP2 and above 9.06 and up IDE 9574 AN3D Write DV
RUBY-9715VG2AR XP SP2 and above 9.06 and up IDE 9576 ANOR Write DV
High Density Logger (PCI)
PC620G4F501LF
2003 SP1 and above
9.01 SP7 and up or 9.06 and up
IDE 9573 ANQ3 Write DV
IDE 9574 AN3D
SCSI D291
IDE 9576 ANOR Write DV
Branch Extensions Logger
RUBY-9715VG2AR 2003 SP2 9.06 SP5 IDE 9576 ANOR Write DV
IMPORTANT Using different types of DVD models in dual archiving configuration is not supported.
Installing a Driver in Windows 2008
Installing a Driver in Windows 2008Verifying Files
Before installing a device driver, verify that you have the required driver files. These files support 32-bit operations and are located in the c:\windows\system32\drivers folder.
The following table lists the files required for each device.
Installating a DAT 72 (USB) Driver in Windows 2008
The DAT72 USB driver for Windows 2008 is already included as part of the NiceLog High Density Logger Plus image, and does not need to be installed separately.
Table 5-7: Device/Driver Files
Device Device Model Driver Files Driver Details
DAT72 USB
HP DAT72 EB625A#106 (C7438A) hpdat.sys 1.6.0.0.
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6
DVD Software, Firmware and Driver Required Updates
Contents
Overview..........................................................................................................................72
Prerequisites...................................................................................................................72
Performing Updates .......................................................................................................72
Chapter 6: DVD Software, Firmware and Driver Required Updates
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71
Overview
OverviewThis section describes the various requirements and installation procedures for DVD software, firmware and driver required updates for all NICE Logger systems with DVD archiving drives. These updates are essential for proper and stable DVD archiving operation.
NICE provides a package containing all files required for these updates. Throughout the procedure Performing Updates on page 72, you will be referred to the files provided in this package. To download the package, follow the link below:
http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip
PrerequisitesPrior to any system update activities are performed on the Logger:
• Perform a Manual Archiving to Media in order to capture the latest recordings.
• If there are any media in the DVD drives, ensure that they are ejected.
Performing Updates
IMPORTANT If the manual archiving fails, do not proceed with any activities and inform the appropriate managers, supervisors, etc.Failure to do so can endanger data on the Hard Disk Drives!
TIP: Copy all software installation files and OS files to the Desktop so that the installation is completed without using the DVD drives.
IMPORTANT Print Table 6-1: DVD Software, Firmware and Driver Updates List on page 73. Follow the steps in the list and when completed, mark them off in the checkboxes provided.Do not deviate from the explicitly stated steps in the list.
NOTE: Before performing DVD Software, Firmware and Driver updates, the Logger must be rebooted without the Logger Software starting automatically (i.e. immediately after the Operating System starts up).Performing Step 1 through Step 3 in Table 6-1: DVD Software, Firmware and Driver Updates List on page 73 prevents the Logger Software from starting automatically.
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Table 6-1: DVD Software, Firmware and Driver Updates List
# Step Mark the Box
1. Shut down the Logger Software.In NiceCall Focus II and NiceCall Focus III Loggers, shut down the CLS as well.
2. Set the Logger to start up manually instead of automatically as follows:
• If the Logger is installed as a Desktop application (default), manually move the Monitor.exe Log shortcut from the Startup menu to the Desktop.
-or-
• If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Automatic to Manual, as follows:a. Open the Control Panel and select Administrative Tools >
Services.The Services window appears.
b. In the Services window, double-click NICE Voice Logger service.The Properties window appears.
c. In the Properties window (General tab), change the Startup type to Manual.
3. In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up manually by manually moving the following shortcuts from the Startup menu to the Desktop:
• CLS manager shortcut
• SERVICE manager shortcut
• DISPATCH shortcut
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Performing Updates
4. Verify that the DVD Drive Firmware versions are correct:a. Right-click My Computer and select Manage.
The Computer Management window appears.
b. From the System Tools section, select Device Manager.c. Double-click DVD/CD-ROM drives.d. Select the applicable DVD drives one at a time, right-click the drive and
select Properties.The Drive Properties window appears.
e. Select the Details tab and check that the firmware version is correct according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81.If the DVD Drive Firmware versions are not correct, fix them according to Updating DVD Firmware on page 91.
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued)
# Step Mark the Box
Firmware Version
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Performing Updates
5. System Specific Updates:
For NiceLog ISA 8.80 Loggers:
• Update the registry.
• Update the IDE Ali Cont. driver.
Refer to NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83.
For NiceCall Focus II Loggers:
• Update the registry.
Refer to NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87.
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued)
# Step Mark the Box
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6. Verify that the WriteDVD! version is correct:a. Browse to C\:Program Files\WriteDVD!.b. Right-click the version.dll file and select Properties.
The Version.dll Properties window appears.
c. Select the Version tab and from the Item Name menu, select Product Version.The WriteDVD version appears in the Value pane.
d. Verify that the WriteDVD! version is correct: according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81:If the WriteDVD version is NOT correct, continue with Step 7.If the WriteDVD version is correct, continue with Step 8.
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued)
# Step Mark the Box
WriteDVD Version
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7. Correct the WriteDVD version:a. Uninstall the previous DVD driver:
• From the Start menu, select Settings > Control Panel > Add/Remove Programs.The Add or Remove Program window appears.
• Select Write DVD!.
• Click Remove.
A window appears checking whether or not to delete the program.
• Click No.
A removal Wizard starts.
• Follow the instructions in the Wizard.
• In the final window of the Wizard, select Yes, restart my computer and click Finish.
NOTE: Wait until all Optical and Removable Device installations are completed before continuing with the next step.
b. Right-click My Computer and select Manage.The Computer Management window appears.
• From the Storage section, double-click Removable Storage.
• Double-click Libraries (Physical Location in Win2K OS).
• If any devices are marked with a red X, right-click each of those devices and select Delete.
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued)
# Step Mark the Box
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Performing Updates
8. Install the DVD driver version according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81 (this file must be taken from the relevant Write_DVD folder in the package from the following link: http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip• Open the Setup folder and double-click Setup.exe.
The Write DVD! Setup Wizard starts.
• Follow the instructions in the Wizard until you reach the final window.
NOTE:
Do NOT click Finish yet. Wait until all Optical and Removable Device installations are completed before continuing with the next step. The following message is displayed in the right corner of the screen for each DVD in the system:
• In the final window of the Write DVD! Setup Wizard, click Finish to restart the computer.
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued)
# Step Mark the Box
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c. Right-click My Computer and select Manage.The computer Management window appears.
• From the Storage section, double-click Removable Storage.
• Double-click Libraries (Physical Location in Win2K OS).
• If any devices are marked with a red X, right-click each of those devices and select Delete.
d. Installation Verification:
• Right-click My Computer and select Manage.
The computer Management window appears.
• From the System Tools section, select Device Manager.
• Double-click Disk Drives.
• For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRam Device at IDE # (0 or 1).
• Double-click DVD/CD-ROM drives.
• For each DVD drive, verify that the following string exists: MATSUSHITA DVD-RAM DvdRom Device at IDE # (0 or 1).
9. Verify that the Logger Software and SP are correct according to Table 6-2: DVD Software, Firmware and Driver Updates on page 81.If the Logger Software and SP are not correct, install the latest available Logger Software and SP.
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued)
# Step Mark the Box
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Performing Updates
10. Set the Logger to Automatic startup, as follows:
• If the Logger is installed as a Desktop application, manually move the Monitor.exe Log shortcut from the Desktop to the Startup menu.
-or-
• If the Logger is installed as a service, change the NICE Voice Logger service Startup type from Manual to Automatic, as follows:a. From the Control Panel, choose Administrative Tools >
Services.The Services window appears.
b. In the Services window, double-click NICE Voice Logger service.c. In the Properties window (General tab), change the Startup type
to Automatic.
11. In NiceCall Focus II and NiceCall Focus III Loggers, set the CLS to start up automatically by manually moving the following shortcuts from the Desktop to the Startup menu:
• CLS manager shortcut
• SERVICE manager shortcut
• DISPATCH shortcut
12. The upgrade is complete.Reboot your machine.
Table 6-1: DVD Software, Firmware and Driver Updates List (Continued)
# Step Mark the Box
NOTE: • Brand new media is required after completing the procedures in Table 6-1: DVD Software,
Firmware and Driver Updates List.
• Verify that calls are accessible and can be retrieved prior to the date of the DVD Software, Firmware and Driver updates, i.e. that it is possible to retrieve calls from three months prior to the updates.
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81 e and Driver Required Updates
Performing Updates
vice.
D Version Appendix
5.1.1.2 NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM on page 83
5.1.1.2
5.1.1.2 NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM on page 87
5.1.1.2
5.1.1.2
5.1.2.6
5.1.1.2
5.1.2.6
Chapter 6: DVD Software, Firmwar
Archiving Devices and Media Reference Guide (Rev. A6)
The following table describes the latest Logger-specific and SBC requirements for each DVD de
Table 6-2: DVD Software, Firmware and Driver Updates
Logger Type SBC/ Motherboard Operating System Logger
Version DVD Model DVD Firmware Write DV
NiceLog Peak 555Prox 1560
2000 Pro SP4 and above
8.80 SP9 IDE 9573 ANQ3 Write DVD
IDE 9574 AN3D
SCSI D291
NiceLog Prox1635 2003 SP1 and above
8.91 SP2 IDE 9573 ANQ3 Write DVD
IDE 9574 AN3D
SCSI D291
NiceCall Focus II
PC620G4 2000 Pro SP4 and above
8.80 SP9 IDE 9573 ANQ3 Write DVD
IDE9574 AN3D
NiceCall Focus III
Supermicro P4SPA+RUBY-9715VG2AR
XP SP2 and above 9.03 SP2 and up or 9.06 and up
IDE 9573 ANQ3 Write DVD
IDE 9574 AN3D Write DVD
IDE 9576 ANOR Write DVD
High Density Logger (PCI)
PC620G4F501LF
2003 SP1 and above
9.01 SP7 and up or 9.06 and up
IDE 9573 ANQ3 Write DVD
IDE 9574 AN3D
SCSI D291
Branch Extensions Logger
RUBY-9715VG2AR 2003 SP2 9.06 SP5 IDE 9576 ANOR Write DVD
IMPORTANT Using different types of DVD models in dual archiving configuration is not supported.
Blank page for double-sided printing.
A
NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM
Problem DescriptionAfter the Windows IDE/ATAPI Port driver receives a cumulative total of six time-out or cyclical redundancy check CRC errors, the driver gradually reduces the communications speed (transfer mode) from the highest to lower DMA modes. If the driver continues to receive excessive time-out or CRC errors, the driver eventually reduces the transfer mode to the slowest PIO mode.
Solution DescriptionThe PIO mode problem is solved by installing a newer Ali IDE driver and by applying the registry patch which strengthens immunity of the OS in downgrading of ATAPI transfer mode by receiving CRC errors or excessive time out from IDE Devices.
NOTE: This hot fix applies only to NiceLog ISA 8.80 Logger systems with DVD IDE devices and Prox1560 CPU cards.
Appendix A: NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM
Archiving Devices and Media Reference Guide (Rev. A6)
83
Implementation on the Logger Server
Implementation on the Logger Server
To implement the PIO Mode Hotfix on the Logger server:
1. Reboot the system: enter the BIOS settings and press Delete during the machine boot process.
2. In the BIOS, navigate to the INTEGRATED PERIPHERALS menu.
3. Enable the On-Chip IDE Controller for the Secondary IDE channel (use the -/+ buttons to toggle the options).
a. In the subsequent UDMA Mode fields, set all IDE devices on each channel to Auto.Figure A-1 INTEGRATED PERIPHERALS Menu
b. Press Esc to exit the INTEGRATED PERIPHERALS menu.
c. Press F10 to save the changes to the BIOS (press y in response to the BIOS prompt).
4. After the machine restarts, right-click My Computer and select Manage.
The computer Management window appears.
5. From the System Tools section, select Device Manager.
6. Double-click IDE ITA/ATAPI controllers.
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7. Right-click Secondary IDE Channel and select Enable to enable the Controller IDE driver.Figure A-2 Enabling the Controller IDE Driver
8. Shut down the system.
9. Disconnect the IDE cable from DVD device/s.
10. Power up the system.
11. Run the idew2k141.exe file to install ALI-IDE driver version 1.41 (this file must be taken from the ISA_PIO_Mode_Hotfix folder in the package from the following link:
http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip
12. Shut down the system.
13. Connect the IDE cable to DVD device/s.
14. Power up the system.
15. Apply the registry patch by running the ISA_PROX_UDMA_Fix.reg file (this file must be taken from the ISA_PIO_Mode_Hotfix folder in the package from the following link:
http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip
16. Restart the machine.
85 Appendix A: NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM
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Implementation on the Logger Server
To Verify steps:
1. From the System Tools section, select Device Manager.
2. Double-click IDE ITA/ATAPI controllers.
3. Right-click Primary IDE Channel and select Properties.
The Primary IDE Channel Properties window appears.
4. Select the Advanced Settings tab and verify that:
• Transfer Mode is set to DMA (if available).
• Current Transfer Mode for Device 0 is set to Ultra DMA Mode.
• Current Transfer Mode for Device 1 is set to not applicable.
5. Right-click Secondary IDE Channel and select Properties.
The Secondary IDE Channel Properties window appears.Figure A-3 Secondary IDE Channel Properties Window
6. Select the Advanced Settings tab and verify that:
• Transfer Mode is set to DMA (if available).
• Current Transfer Mode for Device 0 is set to Not Applicable.
• Current Transfer Mode for Device 1 is set to Not Applicable.
7. Restart the Logger Operating System.
86 Appendix A: NiceLog ISA 8.80 Logger PIO Mode Hotfix for DVD-RAM
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B
NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM
Problem DescriptionAfter the Windows IDE/ATAPI Port driver receives a cumulative total of six time-out or cyclical redundancy check CRC errors, the driver gradually reduces the communications speed (transfer mode) from the highest to lower DMA modes. If the driver continues to receive excessive time-out or CRC errors, the driver eventually reduces the transfer mode to the slowest PIO mode.
Solution DescriptionThe PIO mode problem has been solved by applying a registry patch which strengthens immunity of the OS in downgrading of ATAPI transfer mode by receiving CRC errors.
NOTE: This hotfix applies only to NiceCall Focus II systems with DVD IDE devices and PC620G4 SBC cards.
Appendix B: NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM
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87
Implementation on the Logger Server
Implementation on the Logger Server
To implement the PIO Mode Hotfix on the Logger server:
1. Reboot the system: enter the BIOS settings and press Delete during the machine boot process.
2. In the BIOS, navigate to the INTEGRATED PERIPHERALS menu.
3. Enable the On-Chip IDE Controller for the Secondary IDE channel (use the -/+ buttons to toggle the options).
a. In the subsequent UDMA Mode fields, set all IDE devices on each channel to Auto.Figure B-1 INTEGRATED PERIPHERALS Menu
b. Press Esc to exit the INTEGRATED PERIPHERALS menu.
c. Press F10 to save the changes to the BIOS (press y in response to the BIOS prompt).
4. After the machine restarts, right-click My Computer and select Manage.
The computer Management window appears.
5. From the System Tools section, select Device Manager.
6. Double-click IDE ITA/ATAPI controllers.
88 Appendix B: NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM
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Implementation on the Logger Server
7. Right-click Secondary IDE Channel and select Enable to enable the Controller IDE driver.Figure B-2 Enabling the Controller IDE Driver
8. Shut down the system.
9. Power up the system.
10. Apply the registry patch by running the NCF2_UDMA_Fix.reg file (this file must be taken from the NCFII_PIO_Mode_Hotfix folder in the package from the following link:
http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip
11. Restart the machine.
To Verify steps:
1. From the System Tools section, select Device Manager.
2. Double-click IDE ITA/ATAPI controllers.
3. Right-click Primary IDE Channel and select Properties.
The Primary IDE Channel Properties window appears.
4. Select the Advanced Settings tab and verify that:
• Transfer Mode is set to DMA (if available).
• Current Transfer Mode for Device 0 is set to Ultra DMA Mode.
• Current Transfer Mode for Device 1 is set to not applicable.
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5. Right-click Secondary IDE Channel and select Properties.
The Secondary IDE Channel Properties window appears.Figure B-3 Secondary IDE Channel Properties Window
6. Select the Advanced Settings tab and verify that:
• Transfer Mode is set to DMA (if available).
• Current Transfer Mode for Device 0 is set to Not Applicable.
• Current Transfer Mode for Device 1 is set to Not Applicable.
7. Restart the Logger Operating System.
90 Appendix B: NiceCall Focus II Logger PIO Mode Hotfix for DVD-RAM
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C
Updating DVD Firmware
To update DVD firmware
1. Run the ldmulti.exe file (the file must be taken from the IDE_9573_FW folder in the package from the following link:
http://www.extranice.com/EIS/AdditionalResources/Drivers%20Tools%20and%20Utilities/DVD%20Updates%20Package.zip
2. Select the DVD device for which the Firmware has not yet been updated (old Firmware versions are represented by the letters xxxxAZ.Figure C-1 Example of Old Firmware Version
3. Click DownLoad.
4. Select 9573-C New FW and double-click EANQ3.BIN
Figure C-2 9573-C New Firmware
NOTE: If there is more than one DVD device, both devices need to be updated.
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The download begins.
5. When download has completed properly and the Down Load complete message appears, click OK.Figure C-3 9573-C Down Load Complete Message
6. From the Download Utility window, click Research and verify that the DVD device firmware has been updated (new firmware is shown by the letters xxxxxANQ3).Figure C-4 Download Utility Window
7. If there is more than one DVD device, perform Step 2 through Step 6 for the other DVD device.
8. Restart the Logger Operating System.
9. When the Operating System has restarted, navigate to:
C:\Program Files\Write DVD!\Driver
10. Double-click the Install.exe file to run it.
NOTE: DO NOT turn the power off for the DVD drive before the Down Load complete message appears.
NOTE: In Windows 2000 Operating Systems, after the system restarts, the following message appears prompting you to restart the system.
Click Yes to proceed.
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The DVD driver is re-installed on the updated devices.
11. From the System Tools section, select Device Manager.
12. Verify that the DVD devices have been re-installed as both disk drives and DVD/CD-ROM devices.Figure C-5 Verifying DVD Devices have been Re-installed
NOTE: For High Density Loggers with Windows 2003 Operating Systems, the following message appears.
Click Yes for each device with the re-installed driver.
NOTE: If one of the devices under DVD/CD-ROM drives does not appear as a disk drive, but only as a CD-ROM drive, right-click the device and uninstall it.Restart the system immediately and perform Step 11 and Step 12 again.
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