archway - june 2016

.

BCHC has become the largest community trust in the country to achieve UNICEF Baby Friendly Initiative (BFI) stage 2 status - an evidence-based standard promoting breastfeeding and safe formula feeding practices.

The success, led by the infant feeding team in partnership with the health visiting service, follows stage 1 accreditation in 2014.

Work has already begun to meet the criteria to achieve BFI stage 3 status, which focuses on

capturing parents’ reflections on their experience of health visiting and public health nursing services.

Breastfeeding prevalence in Birmingham at six to eight weeks is 52 per cent and, with infant and child mortality rates poorer than the England average, promoting breastfeeding and safe formula feeding is seen as a vital support service for families across the city.

As part of the ‘Baby Friendly’ process, mandatory training has been delivered to nearly 400 health visitors and health visiting assistants to help them best support mums in feeding their baby.

Children and families division clinical director Dr Doug Simkiss said: All those involved in the Trust successfully achieving this accreditation deserve huge praise.

They pulled out all the stops to meet the standards, which is testament to their commitment to the health and wellbeing of babies throughout Birmingham.

UNICEF and the World Health Organisation launched the Baby Friendly Initiative in the UK in 1994 within maternity units. It was adopted by community providers in 1998. Baby Friendly is recommended by the Healthy Child Programme and a range of other national policies and practice standards.

NICE guidelines set out that all maternity hospitals and community provider should become Baby Friendly-accredited and that all mothers should be offered skilled breastfeeding support.

Trust takes ‘baby friendly’ approach up a level

June 2016

First aider to the rescue!Samantha Murphy’s new-found mandatory training skills proved a real life-saver for Asya Parveen. Full story – page 7

In this issueVIP staff awardsPages 8 and 9

Members newsPage 2

ARCHway_June_2016_FINAL.indd 1 29/05/2016 15:42

Membership mattersNews and information for staff and public members.

P2 / ARCHway: the newsletter for employees of Birmingham Community Healthcare

Looking for dental treatment?Can you be flexible with daytime appointments?Birmingham Dental Hospital and School of Dentistry is offering dental treatment for adults whomay require fillings, crowns, dentures and root canal work as part of the hospital’s studentdentist training programme. The offer applies to routine dental treatment and not emergencyproblems.

Courses of treatment are available in the next few months. There are no charges for this treatment with the exception of dentures, where a standard NHS charge applies.

Interested patients will need to be assessed for their suitability, and if

accepted for treatmentbe able to attend daytime appointments. Work will be carried out by student dentists under qualified supervision.

Advantages:• Free - with the exception of dentures• Contributing to the education of the next

generation of dentists and therapists• Opportunity to experience treatment at the

UK’s first new purpose-built dental hospital and school in four decades - ‘state-of-the-art facilities’

• High quality care

To find out more email: [email protected]

What exciting times - we have become a Foundation Trust! Our congratulations go to the staff and the Trust board. This process has taken six years, a lot of perseverance and has involved detailed analysis of the Trust and its services.

The council of governors is no longer in shadow form - we formally begin our term as governors. There are vacancies for more governors and there will soon be an election for these and new staff governors.

Being a governor is a good way of engaging with the NHS, supporting the Trust in improving services for patients and their carers and ensuring that the public understand what the Trust does.

The council of governors has a number of key roles. These include:

• holding the non-executive directors (including the

chair) to account. We do this through a range of activities including observing the monthly Trust board meeting, challenging them in the council of governors meeting and through governor discussion groups (six per year). We also appoint them and can request their removal;

• acting as a forum for Trust patients and members. There is an active patient experience group, an annual members meeting and a biannual newsletter. Note that it is not our role to deal with individual complaints – there is a separate complaints team;

• having oversight of Trust services through patient safety visits, attending strategy and service reviews, staff educational days and public health events.

In addition, we have a number of specific roles and are on forums for discussing new and significant

developments. At present we are involved in the proposed closer working with the Transforming Care Together partnership (see page 13 for more on the partnership).

As lead governor, I liaise with the regulator, Monitor, when required.

I would urge you, as a member, to take the time to consider if you would like to be more involved.

More information is provided below. I look forward to welcoming new governors to the council of governors and meeting you, our members whom we represent, at a membership event or activity.

Dr Peter MayerLead Governor – BCHC

Foundation Trust message on behalf of council of governors

ElectionsWould you be interested in becoming a governor? Could you represent your fellow members? We will shortly be holding an election for both public and staff governors, and if this is something that would be of interest to you, and you live in one of the following areas or work within one of the staff groups below, we want to hear from you.

Public governor vacancies:• Central, West East and North

Birmingham

Staff governor vacancies:• Medical, dental and nursing

• Scientific and therapy

Contact the membership office for more information:Email: [email protected] Tel: 0121 466 7023


June 2016 / P3

Dates for your diaryCarers strategy workshopWednesday, 29 June, 10.30am-1pm, lecture theatre, Moseley Hall HospitalIf you’re a carer or have been a carer we want your experience and views to help develop our strategy. Further details will be announced soon, along with details of how to book a place.

Patient experience forum Thursday, 18 August, 1pm- 4pm, lecture theatre, Birmingham Dental HospitalThe forum is open to all level 2 and level 3 members and will include a presentation on the service transformation committee along with the patient experience report for quarter 4 of 2015/16.

Annual members meetingTuesday, 6 SeptemberWe are currently arranging a venue and programme of events. As soon as details are available we’ll ensure you have them.

Council of governors meetings Now we’re a Foundation Trust, our council of governors meetings are public. If you’d like to attend, please contact the membership team on 0121 466 7023. All council of governors meetings will be held in the Conference Room, Faraday Wharf, Birmingham Science Park Aston, B7 4BB between 4pm and 7pm on the following dates:

Tuesday, 7 June, 2016 Tuesday, 6 September, 2016

Tuesday, 6 December, 2016 Tuesday, 7 March, 2017

You’ve got mail !Members will soon be receiving an e-newsletter which will be emailed every two months. If you’re a member and haven’t given us your email address, get in touch so you don’t miss out.

Contact the teamIf you would like to speak to your elected governors or contact the membership team, you can do so by emailing [email protected] or by calling 0121 466 7023.

News you may have missed…...Doors opened to patients at the new Birmingham Dental HospitalThe new Birmingham Dental Hospital and School of Dentistry was opened to the public in March. This building will provide a fitting environment from which to deliver our internationally recognised clinical services, education and research. The four-storey development is the first integrated, stand-alone dental hospital and school to be built in the UK for almost 40 years. It expects to treat more than 100,000 patients each year.

This hospital is currently appealing for volunteer patients – see below for more information.

BCHC announces Foundation Trust statusThe Trust was awarded Foundation Trust status on 1 April. This brings us closer to our communities and make us more accountable. It strengthens governing processes and provides financial and commercial freedoms. Services can be developed in line with local priorities and with feedback from our members.


App-y times for Carroll!


New sensory integrationroom to boost LD therapyA new ‘sensory integration’ room is delivering a major boost to assessment and therapy of people with learning disabilities thanks to the “vision and passion” of two BCHC occupational therapists.

Laura White and Sanjeev Badwal first presented their innovative plans for a new assessment clinic to be considered for Commissioning for Quality and Innovation (CQUIN) funding.

The project was supported by commissioners and plans to enhance the project further were developed after recognising the potential of sensory integration (SI) to reduce challenging behaviour and help increase understanding of individuals’ sensory needs.

SI is the neurological process that organises sensations from the body itself and the environment around it to enable appropriate motor and behavioural responses.

That constant processing contributes to humans’ management of emotions, learning, behaviour and participation in day-to-day life.

Sanjeev explained that, while SI has been used more widely in children’s therapy, its potential in assessing and treating adults is relatively untapped.

There is a growing interest in SI and we’ve found it very useful in assessment of people with a range of learning disabilities, she said.

We’ve used this approach in clinics but it is limited - there was a need for a dedicated space in which to realise the full potential.

As far as we are aware, there are only four or five rooms like this nationally delivering SI assessment for adults. So we like to think it’s a visionary approach that we can expand upon.

Laura added that the ability to be flexible to meet the different needs of clients is a key strength of the SI room.

SI is about active participation, using clients’ motivation and offering a rich intensity of movement, she said.

Some clients who come to clinic are quite fragile emotionally. The SI Room gives us access to a wide range of strategies to regulate arousal so we can tailor our interaction quite precisely to their particular needs.

Clinical director of specialist services Imad Soryal paid tribute to the collaborative approach that had brought the project to fruition.

What is most pleasing about this project is the way the passion from the clinicians influenced everything – from the development of the ideas to the discussions with commissioners, he said.

The need was so clear in their minds and their problem-solving attitude has made their vision a reality.

I feel sure this work has the potential to go way beyond this room – not just in terms of adopting the approach elsewhere, but in terms of influence on team-work and influencing ideas about research activity.

It’s a really exceptional piece of work; I’m very proud of Laura and Sanjeev.

Specialist services divisional director Marie Ward added: “The next steps are to look at how we expand this approach.

Laura and Sanjeev have given us a wonderful opportunity and we are grateful to the commissioners for their support.

The SI room project was funded through the CQUIN commissioning payment framework. Short for ‘commissioning for quality and innovation’, CQUINs require service providers to evidence continuous improvement and enable commissioners to reward excellence by linking a proportion of income to the achievement of quality improvement goals.

Health visiting team leader Carroll Johnson-Chapman has won the Community Practitioners and Health Visitors Association (CPHVA) award for specialist health visitor of the year, in recognition of her key role in the launch of an app to help parents determine whether their baby needs to be seen by a doctor.

Carroll’s idea for an app was inspired by training she had undertaken to better support parents who had lost a baby to sudden infant death syndrome and were, consequently, very anxious with subsequent children. Carroll would give such parents a Baby Check booklet, published by the Lullaby Trust, and forged a partnership with the charity to make the checks available to all parents via the launch of an app.

Carroll was nominated by health visiting clinical lead Elaine Meredith, who said:

Carroll deserves recognition because she has used her experience in an innovative way to support anxious parents to think clearly about their children’s health.

She has worked on her project single-handedly, raising funds and gaining support for her idea to become a reality. She has been inspirational in her leadership.

Carroll said: The award means a lot to me because I have worked really hard on the project to create an app, alongside the Lullaby Trust.

The app is designed to support families to recognise whether or not they need to take their baby to hospital.

It was only a tiny idea on a beermat in a pub and now here I am standing here today! If it saves one life that’s all I can ask for. That’s what it means to me.

The Baby Check app is free and available to download from Google Play and the App Store.

Back row: Sanjeev Badwal, clinical lead

Commissioning Centre of Excellence Joanne Durrant

and Laura White

Front Row: Head of learning disability service

Faye Pemberton-Crow and BCHC chair Tom Storrow

Carroll (centre) with Unite professional officer Dave Munday

and CPHVA executive Su Lowe


Introducing… Gareth Howells Director of nursing and therapiesIn April, the Trust welcomed Gareth Howells into the role of director of nursing and therapies. Gareth’s role is to provide leadership and strategic direction to all the Trust’s nurses, allied health professionals (AHP) and health care scientists. Gareth is responsible for ensuring clinicians are supported to deliver safe, high quality patient care and empowered to improve care and innovate.

Gareth has worked in the nursing profession for 34 years, most recently as the chief nurse at Birmingham South Central Clinical Commissioning Group (CCG), but his early career options could have steered him in a very different direction.

After leaving school at 16, welsh-born Gareth defied convention by opting for a career in nursing, rather than heavy industry.

I grew up in South Wales and so like so many young men at the time (including my dad) mining was the ‘obvious’ choice, but I knew it wasn’t for me. My mum was a healthcare support worker and that seemed a more natural path.

Gareth signed up to a youth training scheme, working in a hospital for patients with learning disabilities.

I loved my first job, and it really put me on the path for the rest of my career. The youth training scheme was similar to the modern-day apprenticeship – it was a great way for me to learn the practical skills of nursing, while earning a wage.

Gareth, who went on to complete an undergraduate degree in nursing studies and a masters in law and ethics later in life, said:

I believe that the essence of caring is about being kind, compassionate, knowledgeable and empathetic – we should always try to do the best by people, whether it be those we look after, or those we work with.

After a year on the youth training scheme, Gareth moved to Cardiff where he completed pre-registration training in orthopaedics and trauma, before embarking on his general nurse training in Swansea. His first role as a registered nurse was in a gynaecology and urology ward.

Gareth then returned to Cardiff where he specialised in burns and plastics before being offered his first ward manager role at the age of 25.

Gareth said: Being a ward manager was a big step for me and I look back now, and realise it is probable one of the best jobs I have ever had (notwithstanding this one!) – I am sure I made a few mistakes, but my attitude was always to work hard and do my best for the patients.

From there Gareth moved back into trauma medicine, this time managing a 38-bedded ward, which at the time had quite a poor reputation.

I got some great experience from working in such a large ward – a lot of the patients were elderly so we did a great deal of work to improve the care provided to this vulnerable group as well as develop the ward team. It also emphasised the crucial role AHPs play in improving the care to patients. It was a privileged job but a hard one to do. I felt a great sense of responsibility for patient care, while also trying to look after my team, develop the service, meet targets and manage a large budget.

Having done the job myself, I have the utmost respect for anyone in a team lead or ward sister role and I recognise how important it is to support people at that level.

Over the last twenty years Gareth has held a number of senior nursing and leadership roles within acute medicine/accident and emergency, rehabilitation, community, mental health and commissioner organisations and Gareth’s new role at BCHC is his fourth position as director of nursing and therapies. He still maintains his registration and works shifts

as often as he can – something he plans to continue in his new role, alongside his leadership responsibilities.

Gareth said: The basic skills of nursing and being able to care for people will never leave me and I enjoy being able to do the job I fell in love with 34 years ago – I am very proud to be a nurse.

Having most recently worked in commissioning, Gareth is looking forward to getting closer, once again, to community care.

Caring for people throughout their lives in the community means our highly-skilled clinicians sometimes develop a lifelong partnership with families and can have such a positive impact on people’s lives. Patients and their families get to know and trust the people that care for them in their home, and so our clinicians are in a privileged and respected position in communities.

Outside of work, Gareth enjoys spending time with his wife and two children, listening to Northern Soul and keeping fit. In April he clocked up his sixth marathon – turn to page 15 to see how he got on.

Issue 32 / February 2016 / P7June 2016 / P5

The basic skills of nursing and being able to care

for people will never leave me and I enjoy being able

to do the job I fell in love with 34 years ago – I am

very proud to be a nurse.

BCHC’s successful contract to provide a single child health information system (CHIS) across the West Midlands region has been recognised at the HSJ Value in Healthcare Awards.

BCHC and partners NHS Arden, Greater East Midlands Commissioning Support Unit and NHS England were announced as winners in the category of ‘value and

improvement in procurement’ for the collaborative and engaging approach taken in designing a contract that represented good value, while also maintaining a high quality, safe service.

The contract to provide the CHIS, which started in April, was designed to enhance care and strengthen safeguarding by giving healthcare

professionals better access to child health records across the region.

Claire Paintain, associate director specialist children’s services, said:

We are delighted to have been recognised, alongside our partners, for this important piece of work. It represents a key step forward in terms protecting and enhancing children’s healthcare across the region.

Child health system wins value award


Making the most of charitable funds

Charitable funds are a way of providing ‘extras’ not funded as part of core NHS services – things that bring a smile to patients’ faces, enhance their experience or improve their care. Funds can also be used to buy equipment, pay for research or provide training that will improve the care staff can provide.

Sarah Binks has recently been appointed as the project manager for charitable funds. A key element of her role is to raise the profile of the charity, encouraging and attracting more donations and fundraising to it so that ultimately, more BCHC patients and staff can benefit.

Sarah, who previously worked within the Trust’s learning disability (LD) service and supports a charity for people with autism in her spare time, said: “This is a really exciting role. Having worked with service users, I understand the pressures faced on the frontline and can appreciate that sometimes a little extra money would go a long way to improving patient care or experience.

“The great thing about charitable funds is that the money raised is directly for patients, carers and the staff who treat and support them.”

The charitable funds’ income comes from fundraising, donations, charitable grants, legacies and sponsorship.

Sarah adds: “There is always more that can be done to improve services and overall patient experience so if you are thinking of doing a team bake-off or a sponsored run, I would

encourage people to consider donating to the charitable funds.”

Unless stated otherwise, donations and money raised will go towards the general BCHC fund which can be accessed by all Trust services. This provides flexibility to allocate funds where they can make the most difference. Equally, if people ask for their donation and legacy to be given to a particular ward, department or service, this is honoured.

Money raised is held and accounted for independently from the Foundation Trust’s NHS funds and has an official charity number: 1069427.

Over the years, kind donations to charitable funds have made a big difference to the patients and their families who access our services. See examples below:

Did you know that the Trust has charitable funds that go towards making a real difference to patients, their families and the staff who treat them?

Artwork donated to Moseley Hall Hospital

BCHC charitable

fundGarden furniture and workshop equipment for Moor Green patients

IT equipment for stroke patients on ward 8, Moseley Hall Hospital

Donations in thanks, in memory,

legacies, fundraising and sponsorship, charitable grants

Sensory suitcase to support LD therapy

Sarah Binks

Do ‘summit’ rewarding If you’d like to raise funds that will help patients and carers who access our services and like a challenge, why not join us as we climb the largest mountain in England and Wales?

BCHC is teaming up with the Queen Elizabeth Hospital Birmingham Charity, Birmingham Women’s Hospital, and Heart of England NHS Foundation Trust to take on Snowdon and we’re looking for volunteers to sign up.

The Birmingham Hospitals’ Snowdon Challenge is taking place on Saturday, 2 July and involves an eight-mile mountain walk, with different groups according to ability. There are two options for routes: the miners trail for those who haven’t experienced climbing Snowdon before, or, for the more experienced hiker, the Watkin trail.

If you’d like to tick the 3,560-foot mountain off your bucket list, either on your own or with family and friends, please contact us.

Transport will leave central Birmingham at 6am and you will be returning the same evening. Book a place for £45 (including travel and lunch).

To find out more about the Snowdon Challenge, or BCHC charitable funds please contact Sarah on [email protected] or 0121 466 7314.

Got a fundraising idea?If you or someone you know would like to raise money for charitable funds by doing something different, please contact us. Every penny raised, no matter how small, can make a real impact.

To find out more about the BCHC charitable funds get in touch by email: [email protected]; phone: 0121 466 7314



Heroic action saves colleague’s lifeThe Trust aims to provide accessible and responsive care to the communities we serve but as one staff member proved recently, this caring approach extends to colleagues too.

When Food Net project support worker Samantha Murphy went on mandatory first aid training, it didn’t cross her mind that just months later, she would be putting her new-found skills into action on a colleague.

But that’s exactly what happened when fellow Food Net project support worker Asya Parveen began to choke on her sandwich one lunchtime.

Samantha, who is based at St Patrick’s Centre for Community Health with the nutrition and

dietetics team, said: I was sat at my desk when I heard a cough coming from the opposite side – where Asya sits. At first I didn’t think much of it but her second cough didn’t sound right so I looked over and saw Asya was in distress – I quickly realised that something had become lodged in her throat.

I rushed over to her desk and started to give Asya sharp blows to the back. It wasn’t working and at that point other people in the office became aware that something was wrong – my manager rushed downstairs to the GP surgery to see if anyone could help. After a few sharp blows I realised the food wasn’t moving so asked a member of the team to call 999 just in case.

Asya started to turn red and was becoming increasingly distressed – it was then that Samantha decided to try abdominal thrusts.

I was hoping the sharp blows would move the food so she could cough it up on her own but I knew I had to move onto the next step soon rather than later. I was anxious to try the abdominal thrusts as I’ve only ever done it in training – plus I was worried about hurting her, but I knew it was the only thing left to try.

Samantha remembered what she’d learned in

the role play element of the training: We’d been practising the manoeuvre by wearing inflatable vests and using a ball to represent the blockage. During training I’d managed to successfully perform the manoeuvre in one attempt so was hoping that would be the case with Asya!

It took three attempts but luckily the abdominal thrusts dislodged the piece of food that was blocking Aysa’s airway and she was able to spit it out, much to the relief of her office colleagues.

Asya said: It was a surreal moment in time – five minutes later it was as if nothing had happened. The ambulance arrived but I didn’t feel I needed to get checked out so we all just went back to work.

It wasn’t until I went home that evening that it really sunk in – if it hadn’t have been for Sam, I don’t think I would be here now. First aid is a skill everyone should have and I am very grateful that Sam had the skills and confidence to help me. It just goes to show how worthwhile mandatory training is.

In addition to her recent training, Sam also has her family to thank for her quick thinking and medical know-how. Both her mum, Ann Spencer and her sister, Laura Murphy, work for BCHC – her mum as a healthcare assistant and sister as a community nurse. Last year, the pair received

Values in Practice Awards for helping to save the life of Qas Sajad (pictured with Ann and Laura below) who suffered a heart attack after a game of football – both were off duty at the time.

Sam said: I was very proud of them and bragged about their success to everyone! Hopefully they’ll be proud that I’ve managed to uphold the family name!


Samantha Murphy (left) and Asya Parveen

After a few sharp blows I realised the food wasn’t moving so asked a member of the team to call 999.

A family of healthcare heroes: Sam’s mum Ann (left) and sister Laura (right) helped save the life of Qas Sajad (centre) last year.

First aid training First aid training is available to all staff. Learning and development offer a one-day ‘emergency first aid at work’ for all staff and a three-day ‘first aid at work’ training programme for staff identified as the first aider for their team or department.

Jane Lapsley, senior trainer/assessor said:

A blocked airway can cause irreversible brain damage to a person in three to four minutes. It’s the basics that very often save lives and anyone attending our first aid

course will gain those skills.

Every office / team should have a first aider on duty at all times, and they should attend an annual basic life support refresher and update their accredited first aid qualification every three years.

For more information, visit the training page of the intranet.


Accessible categoryAwarded to the individual or team that can demonstrate a change in a way of working that has improved accessibility for service users.

Winner:Dental Nurse Kelly Bent and Senior Dental Officer Vandana Gill (not pictured) (1)Nominated by Geraint Ellis, a patient:

I have my smile back. I can look people in the eyes and I have the confidence to move forward in life. All thanks to these beautiful souls.

Finalists:• Alan Orchard, Rehabilitation Engineer (2) • Specialist Services Governance Team (3)

Partnership categoryAwarded to the individual or team that has worked in partnership with teams, departments or services for the greater good of the organisation.

Winner:The Bid Team for Birmingham School Health Advisory Service (6)

Nominated by Sue Marsh, Children and Families Divisional Director: Each team member added value from their area of expertise, be it clinical or

corporate. The contract was awarded to BCHC based on this strong bid.

Quality categoryAwarded to the individual or team that can demonstrate quality outcomes in service delivery.

Winner:Inpatient Neurological Rehabilitation Unit (Ward 9), Moseley Hall Hospital (4)

Nominated by Rebecca Turley, Ward Manager: My colleagues deliver ‘ten out of ten care’ whilst dealing challenging behaviour

and vulnerable patients. I am so proud of them all.

Finalists:• Famida Kowsar, Community Nursery Nurse (pictured centre, right) (5)

• Shellie Parry, Community Clerical Officer (5)

Nominate next time...The next Values in Practice Awards will take place in October. If you’d like to

2

31

Finalists:• Joanne Fox, School Health Support Worker (pictured second from right) (7)

• The Care Home Support Team (7)

8


Dedication’s what you need! Staff were recognised for their commitment to patient care at the recent

Values in Practice (VIP) awards. More than 150 staff attended the Trust’s bi-annual staff awards event at which 8 teams and 13 individuals were named ‘winners’ or ‘finalists’ in the seven categories reflecting the Trust’s values (accessible, responsive, commitment, caring, ethical and quality) with an additional ‘partnership’ category to acknowledge joint working.

The event, which took place at Aston Villa Football Club, was opened by chairman Tom Storrow and chief executive Tracy Taylor (pictured throughout). Attendees also heard from guest speaker Sas Freeman – a stroke survivor and patient of the Trust’s FES (Functional Electrical Stimulation) service.

The winners and finalists in each category are listed below.

nominate someone visit: www.bhamcommunity.nhs.uk/about-us/vip-awards

4

5

7

6


Responsive categoryAwarded to the individual or team that can demonstrate an improvement in service user experience of our organisation through listening to their views and responding positively.

Winner:Family Nurse Partnership Nurses and Administrators. (8)

Nominated by Nurse Supervisor Doreen Oliver: Family nurses deliver a structured programme to young mothers. They successfully

tailor the programme to respond to the individual needs of each client.

Finalists:• Karen Tranter (pictured second from right) and the Risk Management Team (9)

Ethical categoryAwarded to an individual or team that shows dignity and respect to colleagues or patients.

Winner:Lindsey Santoro, Personal Assistant (10)

Nominated by Angela Carville, Senior Support Nurse and Training Facilitator: Nothing is ever a problem for Lindsey - she looks after everyone, is a great team member and an asset to the service.

Finalists:• Sally Kent, Senior Dental Officer (pictured second from left) (11) • Richard Husselbee, Clinical Lead Musculoskeletal Physiotherapy. (11)

Caring categoryAwarded to an individual or team that can demonstrate that through a caring and respectful approach they put the end user at the heart of everything they do.

Winner:Jessica Horabin, Community Staff Nurse (12)

Nominated by Colette Kilby, Receptionist: Jess had been looking after a young, terminally ill patient whose wish was to visit the cinema to see a particular film, before he died. Jess was determined to make it happen.

Finalists:• Ruth Mazhande, School Health Staff Nurse (pictured second from left) (13) • Maureen Kemp, Health Visitor (13)

Commitment categoryAwarded to the individual or team that can demonstrate an unswerving passion to drive forward improvements for service users.

Winner:Wendy Lanham, Nutrition Specialist Nurse (14)

Nominated by Kerrie Brooks, Dietetic Practitioner: Wendy is known for driving new initiatives that will improve patient care and has

been an inspiration to me.

Finalists:• Intravenous Therapy Team (15)

• The Communications Team (16)

The next Values in Practice Awards will take place in October. If you’d like to

June 2016 / P9

8

10

11

12

13

14

15

16

nominate someone visit: www.bhamcommunity.nhs.uk/about-us/vip-awards

9


‘Wonderful’ district nurses help Birmingham grandmother get to the church on time Seeing a grandchild walk down the aisle is one of the proudest moments in any grandparent’s life, but for 90-year-old Vera Cleaver, it nearly didn’t happen.


Tabitha Lloyd with Vera

Top quality readThe Quality Account 2015/16 will be released this month. This publication, which features examples of best practice and clinical success stories from across the Trust, is an account of BCHC’s progress against this year’s quality priorities. To read your copy, visit the BCHC website and search for ‘Quality’.

For more information contact clinical quality assurance programme manager Carol Herbert on 0121 466 7523.

Bride Samantha was delighted that her grandmother Vera (left of the bride) could join the family on the big day

When Vera’s chiropodist did a routine treatment on her calluses, the removal of skin on the soles of her feet led to painful leg ulcers.

With Vera worried that her health could affect her attending granddaughter Samantha’s wedding, the family made a referral to BCHC’s district nursing service.

Samantha had always been very close to her grandmother, and, whilst visiting, she noticed something wasn’t right.

I come to Nan’s house every week to do her housework, and as the wedding day got closer she was as excited as me about it all, said Samantha.

But I remember going to visit one afternoon to tell her about the flowers my partner had chosen for the wedding and was shocked at how bad

her ulcers had become.

Vera was very unwell, she couldn’t walk and she had developed venous ulcers on both legs.

Tabitha Lloyd, manager of the Richmond district nursing team, remembers visiting Vera for the first time at her Shard End home.

I walked through the door and was greeted by the most wonderful smile, she remembers.

The whole team had a soft spot for Vera from the first moment we met her.

It’s always lovely to meet someone who is grateful to receive our care, but Vera was so warm and welcoming, it was a pleasure to help her get better.

Tabitha found out from early conversations with Vera that she was worried about missing the wedding and put together a care plan designed to give her every chance of being at her granddaughter’s big day.

Tabitha said: I could see how much the wedding meant to her, and how upset she was that she may not make it. Her legs were so sore, and swollen, that she couldn’t wear proper shoes, or a dress.

Tabitha explained that the team booked Vera in for three visits each week and ensured she received evidence-based care by arranging a doppler - an important measurement where blood pressure in the ankle arteries and arm is compared. If you have peripheral arterial disease, the blood pressure in your ankles will be lower than in your arms. It’s not safe to apply compression if the ankle artery pressures are low.

Vera said: Tabitha and her team were absolutely wonderful. They were so kind to me. A couple of years ago I had to go into hospital for nine days and I hated every single minute of it. I much prefer the district nurses coming to see me in my own home.

The care provided by Tabitha and the team paid off - Vera’s ulcers healed and, when the big day arrived the whole family were thrilled she could be there.

With Vera feeling much better, care was transferred to her home care team. The BCHC district nurses made sure her carers had the right skills to apply her compression hosiery correctly, carry out good skin care and spot any signs of relapse.

When I was discharged, I was happy that I was better, but I really missed Tabitha, says Vera.

She had become a close family friend, as well as my nurse, but I was extremely grateful for everything she and the team had done for me.

I could see how much the wedding meant to her, and how upset she was that she may not make it. Her legs were so sore, and swollen, that she couldn’t wear proper shoes, or a dress.

Quality Account2015 -16


Team bids fond farewell to Kath

Kath (centre, holding her granddaughter) with BCHC colleagues

Kath started her NHS career as a dietitian in Dudley Road Hospital in 1976 and enjoyed many years in dietetics in Birmingham and Dudley, working her way up to the role of district dietitian in West Birmingham. She then moved into management of community nursing and allied health professional teams in the east and north of the city. In 2001, Kath joined Birmingham Dental Hospital and has been part of the management team there for the last 15 years. Most recently, she has played a key role in the project team for the new building and was delighted to see it open to the public before she retired.

Celebrating with colleagues, friends and family at the Edgbaston site, Kath said: I am thrilled to think that I have been part of the outstanding team who have launched one of the leading

dental hospitals in Europe. I cannot begin to tell you all how much this means to me. I would like to thank all the people that I have worked with over the years for their support, in particular Tracy Taylor, Marie Ward, Kevin Fairbrother, Rick Roberts, Lynne Reynolds, Phil Lumley and Kat Rose. I have loved my career and the many people who have helped make it so fulfilling.

I have been humbled by the many beautiful, thoughtful, personal gifts I received and the lovely cards and memories shared.

Specialist services divisional director Marie Ward presented Kath with a unique glass dish created by Charlotte Hughes-Martin, the designer of the commemorative plaque unveiled by Her Majesty The Queen at the official visit in November 2015.

Marie said: Kath has been a great friend and a loyal, caring and committed colleague. She is incredibly generous, kind, funny and fun to be around. I have loved working with her and would like to thank her for all her support.

Chief executive Tracy Taylor said: I’ve known Kath for about 20 years. When I took a secondment into management from my job as a health visitor, Kath was part of the general management team, and I learned a great deal from her. She was always clear on her expectations and had very high standards, but she mixed this with a kind, considerate and supportive style. It has been a privilege to have worked with her.

Celebrating a career spanning 40 years in the NHS, colleagues from Birmingham Dental Hospital and School of Dentistry and across BCHC wished Kath Jakeman, associate director for the dental hospital new build project,

a fond farewell as she retired in April.

Getting from good to great with clinical effectiveness The Trust recently held its fifth annual clinical effectiveness day, attracting over 100 staff from across the organisation. The theme for the day was ‘getting from good to great’ with an emphasis on how we can improve on the achievements made during the last year.

Delegates heard from keynote speaker Professor David Sallah, non-executive director and chair of the quality governance and risk committee. In his opening, David emphasised the importance of good leadership, future planning and investing in training and learning for improvement.

Guests heard from a range of speakers providing different perspectives on clinical care. Patients Mathew Piedade Desa and Dalbir Panesar and speech and language therapist Louise Lander shared their experiences of using a picture naming game developed for stroke patients. John Grant-Casey from NHS Blood and Transplant presented his alternative take on the difference between quality control and quality assurance, and children and families patient experience lead Jeanette Hill shared a touching story about asylum seekers using our services.

In addition, health visiting team leader Carroll Johnson-Chapman discussed the Baby Check App, which she launched last year in partnership with the Lullaby Trust. See page 4 for more on Carroll’s app.

Jane Eminson, director of West Midlands Quality Review Service provided a summary of peer quality reviews BCHC has been involved in in order to improve the quality of our services. This was supported by a discussion around internal quality visits, led by quality standards and assurance manager Becky Coghlan.

There were also a number of competitions running throughout the day where delegates could vote for the winner of the completed entries:

And the winner is....Service evaluation competitionJoint winners:1. Julie Millward, health

visiting: monitoring tool

2. Pamela May and Rose Tomlins, learning disability services: experiences of clinicians from BCHC LD service who have been involved in a disagreement about care decision making for a person with learning difficulties.

Clinical audit competition:

1. Winner: Dr Qureshi , Allens Croft Children’s Centre: sharing the improvements made to the Child Protection Medical Assessment Process.

2. Runners up: Sally Bayliss and Joanne Evans, Ward 3, Moseley Hall Hospital: auditing the Neuro Rehabilitation Therapy RCP Stroke guidelines

Poster competition:Winner: Rachel Dent health visitor

Dr Qureshi

Julie Millward and Pamela May



P12 / ARCHway: the newsletter for employees of Birmingham Community HealthcareP12 / ARCHway: the newsletter for employees of Birmingham Community Healthcare

BCHC’s health visitors pride themselves on offering high quality advice and support to every family in the city with a child under the age of five.

In fact, across the country, health visiting is the only public service of any kind that has routine contact with EVERY child at this crucial stage of their development. From the age of five up to late teens, the same applies to school nurses.

In a city as diverse as Birmingham, these essential services must be as flexible as possible in order to meet the diverse needs of every community. And, often, that means going the extra mile to ensure the safety, health and wellbeing of every child.

Fauzia Iqbal, a nursery nurse working in Saltley health visiting team, speaks seven languages – or different dialects of languages - originating in parts of Asia and the Middle East that have seen significant migration to the UK.

As well as English, Fauzia is able to use her language skills to converse in Urdu, Hindi, Pushto, Punjabi, Mirpuri and Hindko – invaluable for

families needing help and guidance to care for their child and access the range of support available.

It’s quite a mixture across Birmingham, says, Fauzia, who was born in Peshawar, Northern Parkistan, spent her formative years in the Punjab and moved to the UK in 1997 to marry a UK citizen whose parents had immigrated from the Indian sub-continent decades earlier.

As the official language of Pakistan, Urdu is the most common spoken minority language in Birmingham.

After that, you’ve got Mirpuri, Hindi and Punjabi and there are a lot of common words across that group of languages.

Being able to converse in a number of languages and dialects is like having a key to unlock families’ concerns, win their trust and

make sure they understand what they have to do to get the support their children require.

Jane Powell, head of the Birmingham health visiting service, said: “Like Fauzia, a lot of our staff use their language skills in their role to support families.

This is a very valuable resource for the Trust because continuity of provision, and the building of a rapport and trust with a professional, is so important to families and much more efficient in service delivery than having to bring in additional interpreters.

Compassionate community healthcare? You’re speaking our language!

CASE STUDY 1Imrana Tabasam is just one of many hundreds of parents who have benefited from having important information and advice offered in their first language.

After coming to the UK in 2006, she first met Fauzia after her son Areesh, now eight, was born and again after her four-year-old daughter Ayesha arrived.

My first language is Urdu, and when I first came to the UK in 2006, it was really hard because I couldn’t understand anything.

I can’t forget the support Fauzia has been able to offer me. You can feel very isolated when you can’t understand what is being said or explain your feelings, especially as a new mother.

I had such huge appreciation for that practical and emotional support and I feel much more confident than I did then. In Mirpur, I was a primary school teacher, and, now my English is much better, I hope one day I might resume a career in education – that’ s my dream.

CASE STUDY 2Sohail Ahmadzai and his family have permanent resident status after he fled conflict in Afghanistan and travelled overland through 11 countries before successfully claiming asylum in the UK.

Once he had been granted the right to remain indefinitely, he made arrangements for his wife, Massoma, and children to join him.

Speaking with Fauzia’s interpretation, Sohail, who works in the construction industry, explained: “I couldn’t speak any English at all when I came. I had an aunt who had already come to England and she was able to help me register with a doctor. But it was very difficult.

Since we’ve been here, we have had three more children and so we’ve seen Fauzia a lot! Having a professional like her who can speak our language, Pushto, has been a big help, especially to understand what support and advice we can get to make sure the children are healthy and developing as they should be.

And it doesn’t take much imagination to work out the inspiration behind five-year-old Fozia’s name…

Being able to converse in a number of languages and

dialects is like having a key to unlock families’ concerns

Hand hygiene day gets glowing To mark World Health Organisation (WHO) Hand Hygiene Day, the infection prevention and control team set up hand hygiene stations across BCHC. Staff and patients were given the chance to test out their hand washing technique, using a specially developed hand wash cream that highlights any unwashed areas of the hands under the ultra violet light of a ‘glow box’.Infection prevention and control assistant Jake Pearce said:

Handwashing is the single most important thing we can all do to stop the spread of infection.

Fauzia (far right) with Imrana Tabasam and her four-year-old daughter Ayesha

Fauzia (far right) pictured with Sohail Ahmadzai, baby Suryah, five-year-old Hayat and four-year-old Fozia


Compassionate community healthcare? You’re speaking our language!

Trust and toilet humour: a tailored approach to treating paediatric incontinenceWhen paediatric continence nurse advisor Mark Cooper began treating teenager Shane Walker for chronic constipation, it was the beginning of a partnership that has quickly transformed the youngster’s life. Mark (left) with 16-year-old

Shane and mum Sandra

June 2016 / P13

Transforming Care TogetherClinicians, support staff, governors and external stakeholders have all been involved in early events to help shape partnership working between BCHC, Black Country Partnership NHS Foundation Trust and Dudley & Walsall Mental Health Partnership Trust.

The partnership, announced in December 2015, is focused on a vision of improving the care all three trusts deliver.

Key clinical and enabling workstreams have been established to carry forward the programme, now entitled ‘Transforming Care Together’.

A detailed document, giving more information about Transforming Care Together, the journey so far and plans for the future, can be found on the Intranet under ‘about us’. It includes information on what the partnership means for key groups, namely patients, carers and family members; governors; staff; commissioners; GPs and other referrers; partner organisations and members of the public.

Micky Griffith, formerly BCHC’s assistant commercial director, has recently started as the programme director for Transforming Care Together and can be contacted by email: [email protected]

A statement from the three trusts’ chief executives, including BCHC’s Tracy Taylor, said:

We have made much positive progress and have laid a solid foundation which will enable us to move forward with our work through the coming months. It has been great to see and hear the enthusiasm that staff have

already shown for the partnership, and we look forward to this growing further as we set foot on our exciting journey together.

The vision for our partnership is to improve the care we give. We want better services for our communities, to improve their choice and access, and to make the most efficient use of our resources so we can reinvest in patient care. We want to take a creative and innovative approach to transforming our services, and we believe that our shared culture and values will help us to achieve what we set out to do.

More than 150 clinicians and support staff from all three trusts joined together to help plan the Transforming Care Together programme.

CASE STUDY 2

Shane had a long history of continence problems, which began with cancer treatment as a toddler.

Chemotherapy and radiotherapy damaged the lining of his bowel, resulting in long-term continence problems.

Mark explains that this chronic issue, coupled with autism, has required Shane to draw on large reserves of bravery to continue his education and tackle his continence problems, most recently severe constipation.

After just a few months’ treatment, the transformation was phenomenal, says Mark, who already knew Shane from a few years earlier – the pair first met at Victoria School, where Shane was a pupil and Mark the school nurse.

He’s a very brave young man and battled hard to recover from cancer; but the damage to his bowel, coupled with his autism, has resulted in a number of challenges around continence as he’s grown up.

I think the fact that I already knew Shane helped when it came to treating his constipation because there was already trust and familiarity established, which is very important, especially with young people.

Mum Sandra Cotterill, of Billesley, says that Shane, now 16, has reaped huge benefits from the support and advice provided by the team – in particular Mark and fellow paediatric continence nurse Helen Reidy.

She said: It’s been very impressive how quickly Mark has been able to help Shane and it has really made a big difference to his quality of life.

Mark has a really good way of talking to Shane – most children find pooing funny, so Mark has been able to build up a relationship based on a shared sense of humour about it. I think that’s been really important in the success of the treatment.

Children and adults living in Birmingham can self-refer to Birmingham Community Healthcare’s continence service. For more information about how to get in touch or clinics in your area, visit www.bhamcommunity.nhs.uk/continence.

ERIC is a national charity that supports children with continence problems and campaigns for better childhood continence care. Visit www.eric.org.uk.

Mark has a really good way of talking to Shane – most

children find pooing funny, so Mark has been able to build up

a relationship based on a shared sense of humour about it.



BME Staff Network Launch Staff from across the Trust were recently invited to attend the launch of the black and minority ethnic (BME) staff network, which took place at Birmingham Dental Hospital.

The network was started as a direct response to the data in the Workforce Race Equality Standard (WRES) 2015, that highlighted that BME staff are under represented at senior levels within the Trust.

The day began with a presentation from chief executive Tracy Taylor, who reinforced the Board’s commitment to transforming the culture of the organisation so that staff had equal access to training, development and promotion opportunities within the Trust.

Tracy cited the study The Snowy White Peaks of the NHS, which was conducted in 2014 by director of WRES at NHS England, Roger Kline. The research demonstrated that BME staff were missing from senior positions in the NHS and called for action to create a level playing field for all staff.

Lorraine Thomas, interim director of business and organisational development and executive lead for the delivery of equality, diversity and human rights, took attendees through the Trust’s WRES, assuring staff that the standard signifies a significant step forward in ensuring equal opportunities to its entire workforce.

She said: We will be working in partnership with the workforce to look at the hard evidence, listen to staff concerns and transform processes that are found to contain bias against BME staff.

This network is your voice and will be safe space for BME staff to be heard and supported as well as identifying the talent which we know exists in the BME workforce.

Also in attendance on the day was non-executive director Professor David Sallah, who is board lead for equality, diversity and human rights. David’s role is to ensure that the objectives from the WRES are implemented and that there is tangible change.

If you were not able to attend the event but would like to get involved, contact Carol Cooper, equality, diversity and human rights manager: [email protected].

Staff at the BME network launch with chief executive Tracy Taylor (front left), interim director of business and organisational development Lorraine Thomas (front right) and non-executive director Professor David Sallah (top right)

Double award for business development centre

The business development centre (BDC) team has been awarded two accolades for the quality of its training and development opportunities. The team received a ‘gold standard’ award from Health Education England for the quality of their training courses and has also recently been awarded life-long accreditation by the Institute of Leadership and Management (ILM) to provide its qualifications.

BDC senior consultant Richard French-Lowe said: This achievement recognises the BDC’s successful track record of delivering leadership qualifications for over 20 years. In the last year the BDC helped more

than 40 staff achieve their qualifications.

The BDC is run by a team of consultants in leadership, management and organisational development, operating as a trading agency owned by BCHC.

BDC will be launching the brand new ILM level 5 certificate in leadership and management this month - look out for more information in the weekly e-newsletter.

In recognition of the BDC’s reaccreditation, the team received a plaque. Pictured left to right is: Richard French-Lowe, Lynn Wesbury, Eileen Brennan and Michele Gadsby.

2015 staff survey action plan In the last ARCHway, we reported that BCHC achieved a 50 per cent response rate in the national staff survey 2015. This was higher than the national average of 42 per cent. The results provide evidence of improvements, especially in health and wellbeing, PDR, training and development and one of the communications indicators. In particular, survey provider Quality Health noted that the scores in training, learning and development were consistently good.

The 2015 results show that significant progress has been made in the areas of personal development and stress.

To take these results forward into actions, the Trust Board has recommended four priority areas to focus on in the year ahead. Some of the priorities continue work already underway from previous survey action plans (specifically work around patient feedback and managing work-related stress). This will help to embed a sustained improvement over time:

1. Improve coverage, quality, and training to ensure values based PDR’s

2. Reduction in the number of staff reporting work-related stress

3. Communications - ensure that patient

experience data is regularly shared with staff and improvement activity, lessons learned and good practice is shared across the Trust.

4. Ensure staff are able to contribute to improving the work of their teams, departments and the wider organisation.

Work is now underway to put these priorities into actions at a divisional level. A number of workshops are being held for staff from across the Trust to share the staff survey action plan and support divisions to shape their action plans.

Look out for more from the staff survey in future issues of ARCHway.

Friends and family test – results and new survey open

597 staff responded to the quarter 4 staff friends and family test, which takes a ‘temperature check’ of what it feels like to work at BCHC. 72 per cent said that they would recommend the Trust to friends and family if they needed care and 45 per cent would recommend the Trust as a place to work.

Quarter 1 is now open until the end of June, so please take this opportunity to take part, even if you took part last time. It only takes a few minutes to do, and contributes to our work on the staff survey action plan to help improve working life at BCHC.

Take part online using the link below:www.quality-health.co.uk/ffst/ryw


June 2016 / P15

Running manWell done to director of nursing and therapies, Gareth Howells, who completed the London Marathon in April.

Completing the race in around six hours, he said: “On reflection it was a really tough day. I have completed the London Marathon before and this was my sixth marathon in total, but had a migraine at the start (thorough a mixture of excitement and nerves!).

“I got passed by a Rhino, many cartoon characters, a couple of Wombles and the oldest woman running on the day (aged 88). I am glad it’s done now and while I will not do a Marathon again, I would recommend it to anyone who gets the chance to do it.”

Gareth ran for OXFAM, and is still taking donations. If you would like to support him, text OXFA52 with the amount to 70070 (e.g. OXFA52 £5 to 70070) or donate here https://www.justgiving.com/gareth-howells4/.

Dear Ward 5 staff, Moseley Hall Hospital,We would like to thank you all for looking after our lovely mom who sadly passed away on 22 Jan 2016. What a lovely place with lovely people. It was a pleasure to come and visit our mom. Thank you for making us all welcome and allowing us to give her a party there. We collected over £300 that has been donated to the Trust.

Thank you all again,

Mo Shortall and Sue Roland

To Margaret Smith, occupational therapist, Birmingham wheelchair service, Sometimes it is just difficult to find a way to say thank you…

So, thank you dear Margaret for being kind and wanting to help. Your help is vital to me and I hope to find a way to reward you for your kindness one day.

Joseph Shalem (client)

Director of nursing and therapies Gareth Howells completed the London Marathon in six hours.

Compliment for Isobel Hurst, third year student, School of Dental Hygiene and Therapy:I attended Birmingham Dental Hospital for a number of months late last year for dental work, which was carried out by Isobel Hurst, who is in her final year of training.

Whilst Isobel acted in a professional manner, she was very personable and always put me at ease during my visits.I am sure Isobel is testament to the high standard of training provided by the hospital.

From a grateful dental patient

Our special nurseThis poem was written by Gordon Clarkson, in appreciation of the superb work and care given to his wife, Maureen, by lymphoedema clinical nurse specialist Lynne Malcolm.

There is a young lady named Lynne,Who’s making my wife’s legs nice and thin.

She wraps them up tight, to wear day and night,She’s sure one day we will win.

There’s a lotion to wash her legs down,And a cream to apply to them too.The treatment made my wife frown,

But has now accepted it’s the right thing to do.

Her professionalism,Humour and approach so kind,Are just a few of the qualities

That spring to mind.

So very many thanks to Lynne,For the help and care that you give.

For helping her to change,And improve the way that we live.

To all staff on WARD 8, Moseley Hall Hospital, My father was transferred to MHH from the QE, for rehabilitation following a stroke. He was 93 years of age and very sadly he died at the hospital on 31 January.

We would be grateful if you could pass on our thanks to the nursing staff and the physio team. His care was exemplary, he was determined to improve his mobility and the team were so patient and encouraging. He would always tell me when they said they were pleased with him and it meant a lot. Sadly it would seem that it was all too much and he died of cardiac failure on the evening of 31 January.

The staff on duty on the night of his death couldn’t have been kinder or more understanding and we are so grateful to them.

We will miss him more than we can say and his death was so unexpected. The staff we met the following day were shocked and upset at the news. Please give our thanks and best wishes to the team.

We take great comfort from the fact that he was not alone at the end and that doctors did all they could to help him. He was a wonderful man and was treated with respect and dignity at all times.

From a grateful family of a patient

Dear Ward 7 staff, Moseley Hall Hospital,May I take this opportunity to thank all the staff who looked after me during my short stay on Ward 7 after my transfer from the QE Hospital. I would like to thank the nurses such as Dawn, the two Sue’s, Gabriel, Mandy, and Pat and all that I cannot mention. There is not a gold star big enough to give to them all but they all deserve it. I’d also like to thank the physios who have helped me on my road to recovery. Thank you one and all, you each do a fantastic job.

Yours faithfully,

Mr George Jackson

Bug-busting Board!Well done to West Midlands Rehabilitation Centre colleagues who scooped £15-worth of M&S vouchers after impressing judges in a Trust-wide competition to find the best infection prevention and control noticeboard.

The contest, launched as part of national Infection Control Week, was part of continuing efforts to raise awareness of best practice around infection prevention across the Trust.

Infection control lead Kath Hughes said: “The rehab centre’s board was chosen for its innovative ideas and the history of infection prevention progress it displayed.”

L-R: nursing assistant Maggie Blake-Burke; facilities site

supervisor Darren Haynes; outpatients sister Della Haynes;

nursing assistant Sally Hancox; infection control lead Kath

Hughes; infection control nurse Wendy Harley.



Becoming a Foundation Trust: branding guidance and logo use

Colour version: Black version:

@bhamcommunity

www.facebook.com/bhamcommunity

www.linkedin.com/company/birmingham-community-healthcare-nhs-trust

www.yammer.com/bhamcommunity

nww.bhamcommunity.nhs.uk

www.bhamcommunity.nhs.uk

Words of thanks for rehab nurses on International Nurses Day

Staff, patients and visitors at the Inpatient Neurological Rehabilitation Unit (INRU) joined nurses around the world by celebrating International Nurses Day.

The team, based in ward 9 at Moseley Hall Hospital, had a celebratory lunch with patients and their loved ones to mark the special day, which is celebrated every year on 12 May to mark the birthday of Florence Nightingale.

As part of the worldwide celebration, people were invited to post messages of thanks on social media and so patients and colleagues on ward 9 created their own ‘thank a nurse’ notice board for patients and staff to write on, which was also shared on the Trust’s Twitter feed.

The event was organised by staff nurse Hannah Millard who said: I am a newly qualified nurse and feel very privileged to work with

such a caring and compassionate team here at INRU and I wanted to celebrate that. As a student nurse we always celebrated International Nurses Day and I wanted to carry on the tradition when I came here.

Natalie Shaw is currently a patient on the ward, she said: I have never been in a better hospital – all the nurses, including the night staff, are very attentive. They’re simply amazing and I would like to thank them for what they have done to support me.

INRU staff, patients and visitors celebrate International Nurses Day

If you have a news story for the next edition of ARCHway, contact the communications team: Telephone: 0121 466 7282Email: [email protected]

If you are a member of the public and have an enquiry please contact customer services: Telephone: 0800 917 2855Email: [email protected]

ARCHway June 2016Designed by PurelyShell Creative Design, w: www.purelyshell.co.uk t: 01926 814 916


If you have a news story for the next edition of ARCHway, contact the communications team:

Telephone: 0121 466 7282Email: [email protected]

If you are a member of the public and have an enquiry please contact:

Customer Services Telephone: 0800 917 2855Email: [email protected]

Produced by Clinical Photography and Graphic Design, Birmingham Dental Hospital Tel: 0121 466 5107 Ref: 44276 02.09.2015

Double recognition for Sandwell school nursesCongratulations to the Sandwell school nursing team who have been shortlisted TWICE in the prestigious Nursing Times Awards.

The service has been shortlisted for the ‘team of the year’ award and also in the ‘child and adolescent services’ category for their pioneering work to ensure the right support is available to the most vulnerable children.

The team is now invited to give a presentation to judges and the winners in each category will be announced in November.

Children and families division associate director of universal services Liz Webster said: “This is excellent news and very well deserved recognition for a truly dedicated team. Many congratulations to all involved.”

Sandwell school nursing service became part of Birmingham Community Healthcare in April 2014.

The Trust welcomed a group of clinicians from Auckland District Health Board in New Zealand, who visited a number of inpatient and community services within the adults and community division.

The group, who work for one of three health boards in the country’s capital providing acute, community and mental health services, initiated the visit to find out more about NHS community healthcare.

The two-day tour provided an insight into our services, from the individualised care provided at dementia-friendly unit Willow House and end-of-life care at the Sheldon Unit, to the services geared towards keeping patients out of acute care and living as independently as possible, such as the community medical assessment unit, virtual beds, IMT and rapid response teams.

The group also visited the single point of access service (SPA) and referral management centre, which relocated from Moseley Hall Hospital to their new purpose-built office in Priestley Wharf 2 earlier this year. The SPA handles urgent care referrals from clinicians, while the referral management centre deals with non-urgent referrals from clinicians and patients to musculoskeletal and podiatry services.

The health board’s team leader for allied health community services Georgina Miller said: “This has been an inspiring visit. Learning about the way you’ve integrated your services is something we can learn from as we plan to do the same back in Auckland.

“There are some big differences in the structure of services, but when it comes down to the basics of patient care, we’ve been really impressed by the nurse-led initiatives, how client-centred it is and the caring attitude of your staff.”

Adults and community interim associate director Julie Ravenhall said: “I’m delighted that the group felt it has been a useful visit for them. We’re really proud of the services we offer patients and the excellent care our staff provide and have enjoyed the opportunity to share that, and to learn from them.”

Client-centred care impresses Kiwi colleagues

Visitors from Auckland District Health Board at the new referral management centre with BCHC colleagues capacity and demand manager Emma Edgington (far left) and director of operations Angie Wallace.

Kings Norton health visitors have been supporting families to brush up on their oral health and hygiene.

At a ‘play out’ event, organised by Birmingham City Council to encourage children and families to ‘play out’ safely, the team spoke to parents about good dental hygiene and the effects of alcohol, giving out free toothbrushes and toothpaste.

Health visitor clinical team leader Elizabeth Penrose said: “The ‘play out’ day provided an excellent opportunity for the health visiting team to engage with the local community. The time was well invested as the team, together with colleagues from Food Net, encouraged parents and children to be ‘dental decay aware’ whilst promoting healthy lifestyles and the healthy child programme.”

All smiles at Kings Norton ‘play out’ day

Becoming a nurse is a life-changing process and making the decision to study nursing at university is the first step.

Kate Wadley, clinical practice manager in the education and development departed, has contributed to a chapter in a newly-published book ‘Choosing Nursing: from application to offer and beyond’.

Kate has explored the important aspects of life during clinical placements and has even had the value of her

contribution highlighted by Dame Elizabeth Fradd, national chair of the health visiting taskforce and member of the law and ethic finance project group.

The book offers a realistic, practical and informative narrative and is a must read for all those considering a nursing career.

If you would like to read a copy, please visit the Trust library at Moseley Hall Hospital or email: [email protected].

Choosing nursing: From application to offer and beyond

Health visitor Lynsey Sutherland hands a free toothbrush and toothpaste to Heaven Murphy.

Smallwood Library gets a makeover

A new chapter has begun for Smallwood library – it has undergone a complete refurbishment and has fully re-opened.

Staff using the new-look library situated in the Old Hall at Moseley Hall Hospital, will be welcomed into a bright and airy space with freshly painted walls and a spacious new layout. The facility aims to provide a more fitting environment in which to learn and take time out from work (in addition to educational books and online resources, the library carries a good selection of fiction).

Library manager Lesley Allen said: This should be a place where people want to spend time, whether for work or leisure, and the look and feel of it plays a big part in that. Staff told us they wanted more natural light and space and that is what we’ve achieved. Because it’s a listed building, we were limited to cosmetic changes, but the new layout gives people more space and people have commented that the room feels bigger and brighter.

The official opening of the new library was attended by nursing and therapies

director Gareth Howells. He said: A library is such a wonderful resource. I hope this refurbishment will encourage more people to use this facility. In particular, the services and resources available here are essential for our nursing and therapies workforce

in terms of supporting their on-going

development, practice and revalidation.

Kath Hughes, infection control lead for children and families, has found the

library’s services invaluable. She said: I couldn’t do my job without the services this team provides. I have called upon their support when writing policies and reports, sourcing the latest research and they’ve also helped me through my degrees. I also borrow a laptop from here when I need it – not many people realise that you can

loan equipment from the library.

Associate director of clinical governance Colin Graham manages the Smallwood

Library team. He said: The newly refurbished library provides a platform for the launch of the revised library strategy,

which will be coming out later this year.

Smallwood Library is open to all BCHC staff and volunteers, and it is also available to patients and family for reference purposes. You don’t need to be based at Moseley Hall Hospital to benefit from its services though – books can be sent to your workplace, and many resources are available online and via email.

The Smallwood team celebrate their official

re-opening with colleagues

As Birmingham Community Healthcare is now an NHS Foundation Trust, with the new name comes a new logo. It’s a small but important change that should be consistently represented across the Trust and external audiences too.

The new logo (see below) should be used in all new materials and documents. The logo does not need to be printed in colour, so please make every effort to print in black and white to reduce print costs.

Using the logo:All new uses of the logo should now feature either of these versions. The clinical photography and graphic design team has the logos ready to use on new materials and the communications team can also advise. An updated version of our identity guidelines will also follow soon.

If you have large stocks of printed materials (eg leaflets, forms, etc.) with the NHS Trust logo, please continue to use them. We do not want to waste materials and money unnecessarily. If there is a legal or practical reason why

you think your materials should be changed immediately then please contact communications or clinical photography and graphic design for advice.

Stationery:New letterhead templates are now available on the Intranet - using the search box type ‘branding’ and click on the first link.

The page also includes a link to a corporate powerpoint template and a link to create your email signature with our new name included.

Templates for other stationery items will follow or may be produced on request.

Signage:The estates team is aware that signage at buildings features out-of-date logos and will work to change as appropriate.

Email and web addresses:Our email suffix - @bhamcommunity.nhs.uk – will remain the same. The suffix is not made out of date by the change in organisation name, so we can continue to use it and avoid the issues that would be created if we had to change it.

The same applies to our Intranet and website addresses, and our social media presence – all addresses remain the same.


archway - june 2016

Documents