8170 Adams DriveHummelstown, PA 17036

Ph: 877.570.8040www.arcus.net

Business Process and Consulting Solutions

2San José, Costa Rica

Atlanta

Chicago Pittsburgh

Hummelstown

Philadelphia Los Angeles

Irving

Detroit

Arcus Locations

Arcus International Headquarters, Pennsylvania

Research Triangle Park

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AboutAbout Arcus Arcus

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Arcus has been an international provider of talent management and consulting solutions for 10 years, experienced in the development and implementation of strategic recruiting and consulting processes.

Our Mission: Arcus exists to identify and deliver exceptional talent.

Our Tagline: Exceptional Talent. Total Confidence.® - this is not only our tagline, but our ultimate commitment to you.

Well recognized industry leader.

WhyWhy We’re Different We’re Different We have created a placement process to ensure you receive only the most highly qualified and competent candidates available. With more than 10 years industry experience on average, our sales and recruiting teams will offer you: 24x7 International Recruiting, as well as Delivery Centers in the U.S. and San José, Costa Rica Extensive candidate database with prior experience Bilingual capabilities Candidate searches customized to suit your specific requirements and needs, utilizing such means as:

Head-hunting strategies Internet Recruiting and Social Networking/Web 2.0 Consultant Referral Program Career Fairs Highest quality candidates that have passed tough technical screenings and testing Only candidates that meet the strict qualifications and standards of our Arcus Certified Program Open communication throughout the engagement process Commitment to a diverse pool of candidates Top notch Consultant and Hiring Management care through our High Touch Program

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Our Our ClientsClients

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Multi Lingual Services Interpreter, Translation IT Support Inbound Customer Service / Outbound Telesales

Web Strategy Site Design SEO Enterprise Information Portals (EIP)

Quality Assurance and Testing

Dedicated hardware / embedded testing labs Functional Application Testing

Arcus Business Arcus Business SolutionsSolutionsSoftware Development

Custom Package Maintenance & Support

Back Office BPO Finance and Accounting Data Entry Claims Processing

Project and Portfolio Management Office

PMO lead and support PMO tool deployment Best Practices Benchmarking

Recruitment Process Outsourcing

Recruiting Support Human Resources Vendor Management

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The Arcus technology solution architects and delivery specialists are practitioners of industry best practices in terms of tools and methodologies.

Tool and Methodology Tool and Methodology BestBest Practices Practices

Location On Shore / Near Shore On Site Client On Shore / On Site /

Near Shore Duration

Project Based Short / Long Term

Back Fill Build Operate Transfer

(BOT) Terms

Outcome Based Fixed Fee Cost Plus Time and Materials

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Arcus Solutions Arcus Solutions Delivery Delivery ModelsModels

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Arcus Delivery CenterSan José, Costa Rica

Arcus Costa Rica

Why Why Costa Rica ?Costa Rica ?Costa Rica has recently been ranked #3 amongst emerging outsourcing destinations in both quality of infrastructure and Risk Attractiveness.*

A 100 year old democracy and regional stability gives Costa Rica a distinct advantage over other outsourcing destinations.

Pro-American, pro-business sentiment.

Ranked #1 in Regional Security in all of Latin America.

Considered the “Safest Nation” in Central America.

Among the highest ranked in Political Stability and Absence of Violence index in Latin America (World Bank, 2008).

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Why Why Costa Rica ?Costa Rica ?

Representative Companies Outsourcing in Costa Rica

Arcus Delivery Centers: Arcus Delivery Centers: Costa Rica Costa Rica Facility Facility ProfileProfile

Facility Overview: Located within an established technology park in San José, Costa Rica, this facility can currently accommodate up to 80 staff. The Arcus near shore delivery center provides clients with high availability services at a significantly reduced cost.

Facility Location: San José, Costa Rica

Ideal Delivery Options Software Development L1 – L3 Technical Support Business Process Outsourcing Language Services Web Strategy Project Management Office Call Center Embedded Testing Labs

Security FeaturesClosed circuit video monitoring and recording 24X7 security monitoring service 24X7 private security force On site security service / guards Secure Badge access with auditing capabilities

Facility Features Reception area Meeting rooms Private / secure lab environments UPS / Diesel Generators Redundant Internet Connections File storage / NAS / Printing

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Arcus Building 1: Capacity 225

Arcus Building 2:Capacity 75

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Arcus Facilities: Arcus Facilities: April 2010April 2010

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8170 Adams DriveHummelstown, PA

877.570.8040www.Arcus.net

Thank You for taking the time to

explore business process outsourcing solutions with Arcus.