are job candidates lying on their resumes?are job candidates lying on their resumes? presented by:...

Are Job Candidates Lying on Their

Resumes?

Presented By:

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mail: P.O. Box 509 Eau Claire, WI 54702-0509 • telephone: 866-352-9539 • fax: 715-802-1131email: [email protected] • website: www.lorman.com • seminar id: 404850

Stacy Lowman

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Are Job Candidates Lying on Their

Resumes?

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mail: P.O. Box 509 Eau Claire, WI 54702-0509 • telephone: 866-352-9539 • fax: 715-802-1131email: [email protected] • website: www.lorman.com • seminar id: 404850

Prepared By:Stacy Lowman

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ARE JOB CANDIDATES LYING ON THEIR RESUME?

Stacy [email protected]

@Stacy Lowman

linkedin.com/in/stacylowman

1

COURSE OBJECTIVES

2

After completing this course you will be able to:

▪ Define what it takes to become a resume sleuth

▪ Explore ethical dilemmas around recruiting

▪ Identify the red flags that should send you running the other way

COURSE OBJECTIVES

3

After completing this course you will be able to:

▪ Recognize legal risks around hiring dishonest candidates

▪ Review tools to mitigate fake hires

3

AGENDA

4

The Questionable Candidate

▪ The sobering statistics ▪ Embellishment and lying – what’s the

difference? ▪ What drives a candidate to be

untruthful?▪ Why should you care? Candidate and

organizational legal risks exposed

AGENDA

5

Becoming a Resume Sleuth

▪ An education in colleges and degrees ▪ Say again?: Uncovering the supposed

multilingual candidate ▪ Who? Validating prior employment

history ▪ Real-life examples of candidates caught

in the act

4

AGENDA

6

Tools to Mitigate a Fake Hire

▪ Comprehensive background check procedures

▪ Backdoor reference checks ▪ The nonverbal queues ▪ Behavioral interviewing techniques▪ 3 more ways to distinguish the fake

form the real

AGENDA

7

Ethical Dilemmas

▪ Social media stalking – when it’s perfectly okay, and when its not

▪ Bad referrals and what to do about them

▪ What to do when a stellar candidate embellishes the small stuff

5

AGENDA

8

Session Takeaways

▪ How to Spot a Liar

“What else are they not telling you?”

9

BIG CONCEPT

6

The Questionable

Candidate

The sobering statistics

Embellishment and lying –what’s the difference?

What drives a candidate to be untruthful?

Why should you care? Candidate and organizational legal risks exposed

10

75% of managers caught a lie on a resume (2017 – CareerBuilder)

70% of college students would lie on a resume in order to get a job they want. (Statisticbrain.com)

40% - inflated salaries33% - inaccurate job descriptions29% - altered employment dates

27% - falsified references21% - state fraudulent degrees

The Questionable

Candidate





11

Padding, fibbing, embellishment, fudging, partial truth, alternative facts

It’s all the same!

Passing the integrity check

Acceptable resume “inflation”

7

The Questionable

Candidate





12

Desperation – I need a job!

Narcissism – can’t help it

Present best version of themselves

Desire for a career change

The Questionable

Candidate





13

Cardinal sin: falsifying educational record

You could go to jail

You could lose your job

You could lose your right to sue

8

In an effort to present the best version of themselves, candidates unknowingly risk it all.

14

BIG CONCEPT


An education in colleges & degrees

Say again?: Uncovering the supposed multilingual candidate

Who? Validating prioremployment history

Real-life examples ofcandidates caught in theact

15

”Iffy’ school; paying for brains on paper

Right degree, wrong school

Wrong degree, right school

Business administration degree vs. MBA

National Student Clearinghouse

9






16

Common misconceptions

Conduct interview in multiple languages

Skills testing as part of candidate process

Ask for cover letter and resume in all languages






17

Internal versus outsourced

Dates don’t add up

Job history by year, not an actual date

Job titles too good to be true

10






18

Florida State House Candidate Leaves the Race After Faking her Degree

Have Your Cake and Eat it Too?

Too Valuable to be Fired?

”If it doesn’t make sense, it’s probably not true.” – Judge Judy, TV personality and judge

19

BIG CONCEPT

11

Tools to Mitigate a Fake

Hire

Comprehensive background checks

Backdoor reference checks

The nonverbal queues

Behavioral interviewing techniques

3 more ways to distinguish the fake from the real

20

Criminal recordsCredit history reviewIdentity & AddressDrug ScreeningEmployment VerificationEducation VerificationCredentials Verification & LicensingReference Check


Hire






21

Off limits per FCRA:

• Bankruptcies >10• Any negative in >7 years (excluding

criminal)• Tax liens paid off >7 years• Civil suits, civil judgments and records of

arrest >7 years• Collections >7 years

Do your due diligence and stay within the law!

12


Hire






22

LinkedIn

Social Media

Philanthropic footprint

Google and web presence

Alumni groups


HireComprehensive background checks





23

Fidgety body language

Eye language

Shuffling Feet

Lip biting

Covering up

13







24

PAR techniqueProblem: What was the problem you were trying to solve?

Action:What actions did you personally take to address the problem you faced?

Result: The goal here is to uncover any results and accomplishments the candidate can identify, including any methods of measurement involved.

… then ask follow-up questions







25

Vague descriptions

Online information does not match up

Keep asking the same questions

14

“Claiming to be an expert at event planning because you sometimes pick up doughnuts for the weekly staff meeting isn’t going to fly..”

26

BIG CONCEPT

Ethical Dilemmas

Social media stalking –when it’s perfectly okay, and when it’s not

Bad referrals and what to do about them

What to do when a stellarcandidate embellishes thesmall stuff

27

Ethically stalking candidates

“Posts by …” “Photos of …”

Advanced search queries and strategies

15

Ethical Dilemmas




28

Don’t interview everyone that gets sent your way

Offer feedback

Remove bias

Doesn’t always equate to the best candidate

Ethical Dilemmas




29

Altering job title for clarity

Official vs. actual job responsibilities

Anything else … be a sleuth

Your brand is on the line too.

16

30

How to Spot a Liar: Top 6 Ways

31

1 Voice changes

2 Laugh it Off

3 Exaggerated honesty

4 Repeating question multiple times

5 Avoiding the answer

6 Answering questions with questions

17

32

What People Really Think About Your

Resume

What You Say

I’m an ideas person.

Please find my resume attached.

Skills? Word Processing

References = blank

What They Think

You don’t work.

There’s no attachment.

You also know how to chew your own food.

No one likes you.

33

FINAL THOUGHTS

18

WHAT WE DISCUSSED

34

The Questionable Candidate


Tools to Mitigate a Fake Hire

Ethical Dilemmas

Session Takeaways

ARE JOB CANDIDATES LYING ON THEIR RESUME?

Stacy [email protected]

@Stacy Lowman

linkedin.com/in/stacylowman

19

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