are the nolan principles fit for purpose now & in 20 years? reports/standar… · are the nolan...
TRANSCRIPT
![Page 1: Are the Nolan Principles fit for purpose now & in 20 years? Reports/Standar… · Are the Nolan Principles fit for purpose now & in 20 years? NICK BENNETT ... The Nolan Principles](https://reader031.vdocument.in/reader031/viewer/2022020302/5ad14a0b7f8b9a92258be6ce/html5/thumbnails/1.jpg)
Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
Are the Nolan Principles fit for
purpose now & in 20 years?
NICK BENNETT
Public Services Ombudsman
for Wales
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
Context
• Ageing Population
• Public spending unlikely to return to 2011
levels until 2025?
• NHS/Social Services Integration
• Green Paper ‘Our Health: Our Health
Service’
• Local Government Reform?
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
The Future
• Constitutional issues
• Size of the state and level of state
provision of public services
• Immigration
• Innovation?
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
Looking back 20 years ...
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
Back to School ... 1985 ...
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
... 2015
“Every man’s
island...every man’s
watchman, is his
conscience. There is no
such thing as a
collective conscious.”
![Page 7: Are the Nolan Principles fit for purpose now & in 20 years? Reports/Standar… · Are the Nolan Principles fit for purpose now & in 20 years? NICK BENNETT ... The Nolan Principles](https://reader031.vdocument.in/reader031/viewer/2022020302/5ad14a0b7f8b9a92258be6ce/html5/thumbnails/7.jpg)
Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
Groucho Marx said ...
“Those are my
principles and if you
don’t like them ... well, I
have some more.”
![Page 8: Are the Nolan Principles fit for purpose now & in 20 years? Reports/Standar… · Are the Nolan Principles fit for purpose now & in 20 years? NICK BENNETT ... The Nolan Principles](https://reader031.vdocument.in/reader031/viewer/2022020302/5ad14a0b7f8b9a92258be6ce/html5/thumbnails/8.jpg)
Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
Dwight D Eisenhower said ...
“A people that values its
privileges above its
principles, soon loses
both.”
![Page 9: Are the Nolan Principles fit for purpose now & in 20 years? Reports/Standar… · Are the Nolan Principles fit for purpose now & in 20 years? NICK BENNETT ... The Nolan Principles](https://reader031.vdocument.in/reader031/viewer/2022020302/5ad14a0b7f8b9a92258be6ce/html5/thumbnails/9.jpg)
Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
The Nolan Principles
1. Selflessness
2. Integrity
3. Objectivity
4. Accountability
5. Openness
6. Honesty
7. Leadership
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
2014/15 – Code of Conduct Statistics
• 231 Code complaints received
– 35% - promotion of equality & respect
– 22% - disclosure & registration of interests
– 16% - integrity
– 10% - accountability & openness
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
2014/15 – Code of Conduct Statistics
• Of the 231 Code complaints received
– 17 - identified a breach
– 8 - no action necessary
– 8 - referred to Standards Committees
– 1 - referred to Adjudication Panel for Wales
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
Leadership
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
Examples of vexatious Code complaints
received by my office
• “Cllr X refused to shake my hand!”
• “Cllr Y cracked a bad joke in poor taste!”
• “Cllr P tutted and huffed whilst shaking his
head!”
• “Cllr M referred to the public gathered in
the street as a mob”
• “Cllr S was clicking his pen on and off in
an aggressive manner!”
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
Management Guru, Peter Drucker said ...
“Culture eats strategy
for breakfast.”
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
A new PSOW Act to provide the
Ombudsman with:
• Own initiative investigation powers
• The ability to accept complaints orally, or
other communication methods, as well as
in writing
• The ability to consider complaints about
private hospitals in certain circumstances
• A complaints standards role
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Investigating Complaints Improving Services
Ymchwilio Cwynion Gwellhau Gwasanaethau
And Finally ...
Go set a watchman for Wales!
Diolch yn fawr!