NSW Reference and Information Services Group

Survey 2012

Pam Langridge (@langridgep)

Background

• A Strategic Framework for RISG– Benefits

• Focus for the future• Evaluation• Benchmarking

– Where to start?

@langridgep 08/05/12

@langridgep 08/05/12

Survey Objectives

• Is the system working?• Direction • Benchmark

@langridgep 08/05/12

Methodology

• Online survey• Email invitation

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Google Docs - Forms

• Various question types– Text– Multi-choice– Checkbox– List– Scale– Grid

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Google Docs - Forms

• Various question types• Themes

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Google Docs - Forms

• Various question types• Themes• Underlying spreadsheet

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Google Docs - Forms

• Various question types• Themes• Underlying spreadsheet• Summary of responses

(dynamic webpage)

@langridgep 08/05/12

Google Docs - Forms

• Various question types• Themes• Underlying spreadsheet• Summary of responses

(dynamic webpage)• Verdict: it’s OK

@langridgep 08/05/12

Results

• Response rate• The data

All of the above

To promote exceptional reference services by library staff to the public, across NSW

To support networking and collaboration between NSW RISG members

To advocate on behalf of NSW RISG members

Other

0 5 10 15 20 25 30 35 40 45 50

RISG survey 2012 - overall vision / mission

Q1 From the choices below, what would you consider the overall Vision / Mission of the NSW Reference & In-formation Services Group to be?

To enhance the skills of NSW public lbrary staff

To expose NSW public library staff to emerging ideas from around the world

To celebrate local initiatives and encourage innovation from public libraries across NSW

To encourage participation and enable collaboration by NSW public library staff

To provide networking opportunities for NSW public library staff

To support, inspire and learn from other group members

To assist public library staff in regional / remote NSW to provide an equitable service to their clients

To meet and socialise with like-minded professionals

Other

0 5 10 15 20 25 30 35 40 45 50

RISG survey 2012 - main objectives

Q2 In your opinion, what are the main objectives of the Reference & Information Services Group?

The Annual seminar

The three (3) group meetings each year

Training sessions and workshops

The Ref-Ex wiki

Use of a range of social media communication technologies

The Readers Advisory sub-group

The Local Studies sub-group

The RISG wiki

None

Other

0 5 10 15 20 25 30 35 40 45 50

RISG survey 2012 - value of existing strategies

Q3 Which of the existing strategies do you value the most in achieving and providing reference & Information services in your library?

@langridgep 08/05/12

Additional strategies – suggestions

I think training days, targeting regional libraries, would be a valuable initiative. Would give presenters

the experience of presenting, and give regional library staff access to practical skills.

@langridgep 08/05/12

Collaborative projects – suggestions

Collaborating with our users as creators of information - on a state wide level - … a big shiny

website including local library sections where people can upload photos, tell stories about their towns,

their streets, their library experiences…

@langridgep 08/05/12

Communication tools – suggestions

… it remains up to the individual to be a member of the relevant e-lists, to subscribe to blog feeds, to use the wiki, to attend seminars / workshops / etc. & to

communicate back to the group.

Librarian

Library Offi-cer / Techni-

cian

Team Leader / Supervisor

Library Manager

RISG survey 2012 - level of responsibility

Q8 What level of respons-ibility does your current job have?

Reference

Customer Service

Management

Technical Services

Systems / I.T.

Childrens / Youth Services Other

RISG survey 2012 - area of work

Q9 What area of your library do you cur-rently work in?

1 2 3 4 5 6 7 8 9 100

2

4

6

8

10

12

RISG survey 2012 - influence over collec-tion development

Q10 Do you have any input into how your library's book vote is allocated or expended?

Yes12%

No54%

Somewhat33%

RISG survey 2012 - active membership

Q11 Do you consider yourself to be an active member of the NSW Reference & Information Service Group?

@langridgep 08/05/12

RISG survey 2012 – reason for involvement

“This is a new role for me, looking forward to networking, sharing and staying on top of emerging trends in this sector as well as

increase/refresh my reference skills.”

“I feel like I am struggling in my role at the moment as there are so many changes to my work area and also the change in general with

the way we now deliver our service to the clients.”

“I think Reference work is a fundamental skill for any librarian, and so becoming involved in RISG helps to keep my skills sharp.”

@langridgep 08/05/12

Conclusion

• How’d we do?• Improvements • Back to the Framework

@langridgep 08/05/12

Where do you want to go next?