are you finding out about application performance problems from your users?
TRANSCRIPT
Are you finding outAre you finding outAre you finding out
performance problemsabout application
from your users…? from your users…? from your users…?
Q: Which of the following problems is your organization experiencing?
Source: EMA Application Performance Management in the Age of Cloud, November 2013
THE COMPLEXITY OF MODERN APPLICATIONS REQUIRES CONTINUOUS
MONITORING TO ENSURE PERFORMANCE
ARE YOU ENCOUNTERING APPLICATION MANAGEMENT CHALLENGES?
Intermittent problems, causes unknown32%
High fixed costs related to application support32%
Excessive time spent troublehooting29%
Lack of visibility to “end to end” transaction20%
Adverse impact of changes17%
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50 Calls from users48%
Detected by monitoring center18%
Notification from application management products16%
Notification from domain-specific management products, i.e., network, database, etc.12%
Notification from transaction management products3%
Notification from SLM products3%
Q: Thinking about your company’s enterprise business software applications, how does IT most often find out about application-related problems?
Source: EMA Application Performance Management in the Age of Cloud, November 2013
ALL TOO OFTEN, USERS ARE THE "FIRST LINE OF DEFENSE" AGAINST
APPLICATION PROBLEMS.
POOR APPLICATION PERFORMANCEFRUSTRATES BOTH END USERS AND APPLICATION
OPERATIONS PROFESSIONALS
40 PERCENT OF ONLINE CONSUMERS WILL ABANDON TRANSACTIONS – OR TURN TO COMPETITORS – UPON EXPERIENCING WEB APP PERFORMANCE PROBLEMS
40%
We are unable to pinpoint sources and causes of problems.
We can’t see transaction and data flow between tiers
We have too many applications running on different devices and no single product to monitor them all.
We want to detect and fix performance problems before they affect applications
and the end user– but we can’t
!
Slow Performance38%