ASL Development Group (M) Sdn Bhd

Website : www.asl-solutions.com

11B, Jalan Pelabur B 23/b,

Sekyen 23, 40300 Shah Alam,

Selangor, MALAYSIA.

WHY POOR LISTENING ?

Do you know…

People can think faster than they can speak.

People speak 125 words per minute. However we have mental capacity

to understand someone speaking at 400 words per minutes. But we

are using only 25% of our mental capacity.

• Listening is one of the best gift we can offer

• People are more happy and free when they are listened to.

• When we are listened to, ideas begin to grow

• Break up the barriers between people

• Listening forms a bond of respect

“If speaking is silver, then listening is gold” – Turkish proverb

The R.E.H.E.A.R Technique

• Repeat

• Empathize

• Help with questions

• Empty your mind

• Attend to speaker

• Read between lines

Overcoming Listening Distractions

• Engage yourself. Ask questions/take notes

• Replace emotions with empathy

• Listen more than just your ears

• Separate facts from feelings

• Non-judgemental while taking in information

• Acknowledging speakers in ways that encourage them to

continue speaking

• Attempting to advance the speaker’s ideas to next step

In Fact, bosses spend about 40% of their time

listening, but only 25% on effective listening.

“ Studies have shown that immediately after listening

to a 10-minutes oral presentation, the average listener

has heard, understood, and retained 50% of what was

said.

Within 48hours, that drop off another 50% to final level 25% efficiency ”

Gail Miller – Washington State University

• Ignore: No effort to listen

• Fake listening: Pretending to listen

• Choices of listening: Listen only if you want

• Focus listening : Focus to what other said and compare it with your own

experince

• Emphathy Listening: Listen and respond to what other said fully with heart and interest

Strategies for Effective Listening

• Decide what your goals are for the conversation

• Be aware of your options

• When to speak and listen

• Planning what to say when you speak

• Active listening

Practice getting whatever you want to say said in 60 second or less… if someone is interesting in what you say they will ask a follow-up questions.

• Beyond ‘Open Door Policy’

• Steps of Listening:

- Show that you are ready to listen

- Speak and listen – eye to eye

- Resist the urge to interrupt

- Listen without bias

- Ask for solutions

- Help them to choose the best option

- Follow-up

Give and takeorders !!

• Content

• Speaker

• Medium

• Distraction

• Mindset/mental

• Language

• Speed

• Feedback

Average listening rate is

500 words a minutes,

leaving a lot of excess

thinking time

Brought to you by :

ASL Training ASL Resources

Training and

Consultancy

@ASLTraining ASL Resources

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