ari-pal pd from flawless consulting--2/4/2010 flawless consulting : getting past resistance ari-pal...

ARI-PAL PD from Flawless ARI-PAL PD from Flawless Consulting--2/4/2010Consulting--2/4/2010

Flawless ConsultingFlawless Consulting::Getting Past ResistanceGetting Past Resistance

ARI-PAL Network MeetingARI-PAL Network MeetingCohort BCohort B

February 4, 2010February 4, 2010

ARI-PAL Networking Cohort IIIARI-PAL Networking Cohort III

Quick WriteQuick WriteGood morning! Please find your seat, take an Good morning! Please find your seat, take an

index card, and write your response to the index card, and write your response to the following quote on an index card and drop it following quote on an index card and drop it in the basket:in the basket:

“ “Nobody can go back and start a Nobody can go back and start a new beginning, but anyone can new beginning, but anyone can

start today and make start today and make a new ending.” a new ending.” ----Maria RobinsonMaria Robinson


Ice BreakerIce Breaker



Learning OutcomesLearning Outcomes

1.1. Identify and “name” the types of Identify and “name” the types of resistance you encounter in your resistance you encounter in your work.work.

2.2. Respond to identified forms of Respond to identified forms of resistance.resistance.

3. 3. Practice using Block’s three steps Practice using Block’s three steps for handling resistancefor handling resistance..

Before: “Have You Ever?” Before: “Have You Ever?” Self-ReflectionSelf-Reflection


Faces of Resistance AgendaFaces of Resistance Agenda

Outcome:Outcome: Identify and “name” the Identify and “name” the types of resistance you encounter in types of resistance you encounter in your work.your work.

Before:Before: “Have You Ever?” Self-Reflection “Have You Ever?” Self-Reflection During:During: Jigsaw Jigsaw After:After: “Have You Ever?” Reflection“Have You Ever?” Reflection


What Is Resistance?What Is Resistance?

Define resistanceDefine resistance Identify the four skills in dealing with Identify the four skills in dealing with

resistance:resistance: Identify when the resistance is taking place.Identify when the resistance is taking place. View it as a natural process and a sign that View it as a natural process and a sign that

you are on target.you are on target. Support the client in expressing resistance.Support the client in expressing resistance. Quit taking it personally.Quit taking it personally.

Learn about the types of resistance.Learn about the types of resistance.


During: JigsawDuring: Jigsaw Participants meet in “expert groups” to Participants meet in “expert groups” to

read assigned chunks.read assigned chunks. Take margin notes as you read.Take margin notes as you read. Discuss each type of resistance.Discuss each type of resistance. Make a connection by describing a scenario Make a connection by describing a scenario

from your school for each type of resistance.from your school for each type of resistance.

Return to “home groups” and teach your Return to “home groups” and teach your types of resistance.types of resistance.



How often do you meet these? How often do you meet these? (pp. 141-147, (pp. 141-147, Flawless ConsultingFlawless Consulting))

PressingFor

solutionsFlight Into

health

Methodology

Compliance

Moralizing

Intellectual-izing

SilenceConfusion

Attack

I’m not surprised

Impracticality

Time

Flood youwith

detail

Give me more detail

Faces of Resistance

12

3

4

5

6

789

10

11

12

14

13

After: “Have You Ever?” After: “Have You Ever?” ReflectionReflection

Return to your “Have You Ever?” Return to your “Have You Ever?” Reflection.Reflection.

Think about the resistant teachers in your Think about the resistant teachers in your school and name their resistance.school and name their resistance.

Circle the number that identifies the Circle the number that identifies the frequency of resistance you encounter frequency of resistance you encounter from teachers at your school.from teachers at your school.


Faces of Resistance AgendaFaces of Resistance Agenda

Outcome:Outcome: Identify and “name” the Identify and “name” the types of resistance you encounter in types of resistance you encounter in your work.your work.

Before:Before: “Have You Ever?” Self-Reflection “Have You Ever?” Self-Reflection During:During: Jigsaw Jigsaw After:After: “Have You Ever?” Reflection“Have You Ever?” Reflection


““Steps for Handling Resistance” Steps for Handling Resistance” AgendaAgenda

Outcome:Outcome: Respond to identified forms of Respond to identified forms of resistance. resistance. Practice using Block’s three Practice using Block’s three steps for handling resistance.steps for handling resistance.

Before:Before: Interview Response Interview Response During:During: Margin Notes with mini-lecture Margin Notes with mini-lecture

and Graphic Organizerand Graphic Organizer After:After: Quick Write Quick Write


Before: Interview ResponseBefore: Interview Response

Interview three people and get their Interview three people and get their responses to the following question: responses to the following question:

“ “How have you handled resistance in How have you handled resistance in

the past?”the past?” Return to your table and share responses Return to your table and share responses

with colleagues.with colleagues.



Consultant’s GoalsConsultant’s Goals(See pp. 19-20, Flawless Consulting)(See pp. 19-20, Flawless Consulting)

Goal Number 1 Goal Number 1 To establish a collaborative relationshipTo establish a collaborative relationship

Goal Number 2Goal Number 2 To solve problems so that they stay solvedTo solve problems so that they stay solved

Goal Number 3Goal Number 3 To ensure that attention is given to both the To ensure that attention is given to both the technical problem and the relationshipstechnical problem and the relationships

and ALWAYS DEVELOPING and ALWAYS DEVELOPING CLIENT COMMITMENT CLIENT COMMITMENT


Review of the Four Practices Review of the Four Practices Associated with DialogueAssociated with Dialogue

ListeningListening

RespectingRespecting

Suspending judgmentSuspending judgment

VoicingVoicing


Three Steps for Handling Three Steps for Handling Resistance Resistance

Step 1Step 1:: Identify in your own mind what form Identify in your own mind what form the resistance is taking.the resistance is taking.

Step 2:Step 2: State (in a neutral, non-punishing State (in a neutral, non-punishing way) the form the resistance is taking. way) the form the resistance is taking. This is called “naming the resistance.” This is called “naming the resistance.” The skill is to find the neutral language.The skill is to find the neutral language.

Step 3Step 3:: Be quiet. Let the client respond to Be quiet. Let the client respond to your statement about the resistance.your statement about the resistance.

What are you What are you reallyreally saying? saying?

From From HitchHitch, starring Will Smith, starring Will SmithARI-PAL PD from Flawless ARI-PAL PD from Flawless Consulting--2/4/2010Consulting--2/4/2010


Step 1: Picking Up the CuesStep 1: Picking Up the Cues

Pay attention to nonverbal messages.Pay attention to nonverbal messages. Listen to yourself.Listen to yourself. Be alert to certain phrases:Be alert to certain phrases:

You have to understand that. . .You have to understand that. . . Let me explain something to you.Let me explain something to you. I want to make sure this isn’t an academic I want to make sure this isn’t an academic

exercise.exercise.


Step 2: Naming the ResistanceStep 2: Naming the Resistance

When the When the resistance resistance

takes this form:takes this form:

Block suggests Block suggests saying:saying:

How would you How would you rephrase this if rephrase this if talking to one of talking to one of your teachers?your teachers?

1. Client’s 1. Client’s avoiding avoiding responsibilityresponsibility

““You don’t see You don’t see yourself as part yourself as part of the problem.”of the problem.”


Step 3: Being Quiet, Letting the Step 3: Being Quiet, Letting the Client RespondClient Respond

Questions: Questions:

Why do most of us tend to keep Why do most of us tend to keep on talking?on talking?

Why is silence so difficult?Why is silence so difficult?

After: Quick WriteAfter: Quick Write Think about times that teachers have Think about times that teachers have

appeared resistant to working with you or appeared resistant to working with you or to specific suggestions you’ve made. to specific suggestions you’ve made.

How did they communicate this How did they communicate this resistance; that is, what specifically did resistance; that is, what specifically did they do to cause you to conclude that they do to cause you to conclude that they were resistant?they were resistant?

Jot down your thoughts on the top portion Jot down your thoughts on the top portion of the graphic organizer.of the graphic organizer.


““Steps for Handling Resistance” Steps for Handling Resistance” AgendaAgenda

Outcome:Outcome: Respond to identified forms of Respond to identified forms of resistance. resistance. Practice using Block’s three Practice using Block’s three steps for handling resistance.steps for handling resistance.

Before:Before: Interview Response Interview Response

During:During: Margin Notes with mini-lecture and Margin Notes with mini-lecture and Graphic OrganizerGraphic Organizer

After:After: Quick Write Quick Write


NetworkingNetworking



Remember. . . .Remember. . . .

Don’t take it personally.Don’t take it personally.

Defenses and resistance are a sign that Defenses and resistance are a sign that you have touched something important you have touched something important and valuable.and valuable.

Most questions are statements in disguise.Most questions are statements in disguise.


Resistance is like ___________ Resistance is like ___________ because __________________.because __________________.

Water Water

WindWind

FireFire

EarthEarth


Homework AssignmentHomework Assignment

Between now and the next Network Between now and the next Network meeting on April 29, be mindful of the meeting on April 29, be mindful of the resistance you are encountering.resistance you are encountering.

Bring an artifact that describes, Bring an artifact that describes, demonstrates or “performs” that demonstrates or “performs” that resistance. resistance.

ari-pal pd from flawless consulting--2/4/2010 flawless consulting : getting past resistance ari-pal...

Documents

quick write aripal pd

selfreflectionaripal

ice breakeraripal pd

maria robinsonaripal

types of resistance

type of resistance

forms of resistance

frequency of resistance