ark group social media - june 2007

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Advanced communication strategies and tools Lee Hopkins

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Two-day training course run on behalf of Ark Group. Movies played in the original presentation are not included in this one, nor in the download pdf.

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Page 1: Ark Group Social Media - June 2007

Advanced communication strategies and tools

Lee Hopkins

Page 2: Ark Group Social Media - June 2007

G’day

Page 3: Ark Group Social Media - June 2007

It’s the dreaded“first” session...

Page 4: Ark Group Social Media - June 2007

Where if you areunlucky you getto ‘break the ice’

Page 5: Ark Group Social Media - June 2007

First.

Page 6: Ark Group Social Media - June 2007

But to help you,I’ll go first.

Page 7: Ark Group Social Media - June 2007

I’ll pick someoneso you don’t haveto volunteer.

Page 8: Ark Group Social Media - June 2007

I’m nice like that.

Page 9: Ark Group Social Media - June 2007

I don’t even know why Iam here…

Page 10: Ark Group Social Media - June 2007

I’m not atraditional‘training’ person.

Page 11: Ark Group Social Media - June 2007

I’m a‘conversationalist’…

Page 12: Ark Group Social Media - June 2007

…a Web2.0evangelist.

Page 13: Ark Group Social Media - June 2007

I know how tostart onlineconversations.

Page 14: Ark Group Social Media - June 2007

You will, too, by the end of tomorrow

Page 15: Ark Group Social Media - June 2007

Have any of you heard of MySpace?

Page 16: Ark Group Social Media - June 2007

You might beinterested towatch this, then

Page 17: Ark Group Social Media - June 2007

Web2.0 What is ‘Social Media’?

Definitions?

Page 18: Ark Group Social Media - June 2007

Web2.0 What is ‘Social Media’?

Wikipedia:

the online technologies and practices that people

use to share opinions, insights,

experiences, and perspectives with each other

Page 19: Ark Group Social Media - June 2007

“ ! ”

Scoble:The best way to understand a new media is to

compare it to what’s come before. So, what kind

of media do you have

lying around your house?

Things that make you go hmmm…

Page 20: Ark Group Social Media - June 2007

“ ! ”

Newspapers.

Magazines.

Television.

Radio.

Books.

CDs.

DVDs.

A box of photos.

Paper mail and catalogs.

Yellow Pages.

Things that make you go hmmm…

Page 21: Ark Group Social Media - June 2007

9 1 / 9

The media before can’t be changed.

A newspaper can’t magically change its stories, even if society decides something in them is incorrect.

My blog can be updated for all readers

nearly instantly if someone

demonstrates that I was wrong on a post.

Page 22: Ark Group Social Media - June 2007

9 2 / 9

You can interact with my blog.

You can leave a comment.

Call me an arsehole.

Page 23: Ark Group Social Media - June 2007

9 3 / 9

You can get some sense of the popularity of

my stuff in real time.

•Digg

•TechMeme

•Wordpress stats

Page 24: Ark Group Social Media - June 2007

9 4 / 9

With “social media” you can look at my

archives and see all posts.

Try doing that with a newspaper!

Page 25: Ark Group Social Media - June 2007

9 5 / 9

Here on my blog I can mix media.

A post could contain text, audio, video,

or photos. Not so on newspaper or magazines

Page 26: Ark Group Social Media - June 2007

9 6 / 9

Here on my blog I don’t need to convince a

committee to publish. Not true with other

media forms.

Imagine you walked into CNN and said “hey, I have some

cool video, can you publish it?”

Page 27: Ark Group Social Media - June 2007

9 7 / 9

Social media is infinite.

There are more videos published on YouTubeper day than all the networks combined can publish.

Try to convince a newspaper to publish a 40,000word article, or, 500 articles on the same topic.

Page 28: Ark Group Social Media - June 2007

9 8 / 9

The new media is syndicatable and

linkable and easily reused.

Copy a sentence out of my post, paste it into

your own blog, and say something about what I just said.

Page 29: Ark Group Social Media - June 2007

9 9 / 9

The new media can be mashed up with data

from other services.

Amazon Widgets Adverts Uncontrolled

http://scobleizer.com/2007/02/16/what-is-social-media/

Page 30: Ark Group Social Media - June 2007

Geek talk

RSS = Really Simple Syndication XML = eXtensible Markup Language WTF = What The F@#K?

The terms and letters are not important!

RSS, XML, WTF?

Page 31: Ark Group Social Media - June 2007
Page 32: Ark Group Social Media - June 2007

“ ! ”

“most important source of

news for all individuals

polled …less than 54 years

of age”

Digital immigrant – digital native

OPA, 2004

Page 33: Ark Group Social Media - June 2007

online Where are they going?

1. google.com.au 2. google.com 3. hotmail.com 4. ninemsn.com.au 5. myspace.com 6. ebay.com.au 7. au.yahoo.com 8. mail.myspace.com 9. wikipedia.org 10. msn.com

11. youtube.com 12. bom.gov.au 13. yahoo.com 14. mail.yahoo.com.au 15. images.google.com.au 16. netbank.commbank.com.au

17. gmail.com 18. mail.yahoo.com 19. smh.com.au 20. news.ninemsn.com.au

HitwiseMarch 2007

Page 34: Ark Group Social Media - June 2007

online Who’s clicking who?

Builders: news, travel, games

Boomers: news, travel, games, blogs

Gen X: news, im, blogs (r), downloads

Gen Y: news, im, txt, blogs (r+w), downloads, games

Gen Z: txt, im, news, blogs (r+w), downloads, games

Page 35: Ark Group Social Media - June 2007

online What’s driving us?

New and innovative: X & Y = insatiable desire for complex technology

Page 36: Ark Group Social Media - June 2007

online What’s driving us?

Life-enhancing:spirituality is an increasingly yearning ache

Page 37: Ark Group Social Media - June 2007

online What’s driving us?

Cool and socially desirable: Louis Armstrong: “if you have to ask, you’ll never know”

Page 38: Ark Group Social Media - June 2007

online What’s driving us?

Fun and entertainment:

“seen it, done it,smelt the bullshit”

keep it real and fun

Page 39: Ark Group Social Media - June 2007

online What’s driving us?

Social connection:

myspace

web2.0

virtual worlds

Page 40: Ark Group Social Media - June 2007

Web2.0 State of the Live Web

71 million blogs…some of them have to be good.

120,000 new weblogs being created each day.

That's about 1.4 blogs/second.

Page 41: Ark Group Social Media - June 2007

Web2.0 State of the Live Web

1.4 million postsper day.

That's about 17 posts/second.

Page 42: Ark Group Social Media - June 2007

Web2.0 State of the Live Web

Q3 2006:12 blogs in Top 100.

Q4 2006: 22 blogs inTop 100.

Page 43: Ark Group Social Media - June 2007

online USA vs Australia

Per head of population:

They create more blogs

They maintain their personal web1.0 more

We add more content to web2.0

We share more content – videos, photos

Page 44: Ark Group Social Media - June 2007

online Virtual worlds

World of Warcraft: 8.5m players / 100,000+ Australians

Second Life:3.1m residents / 75,000Average age = 3052 : 121.48% - 2.43% (the Telstra/ABC factor?)

Age range % Gen

13-17 (teen grid) 1.04 Z

18-24 25.74 Y

25-34 38.46 X

35-44 22.2 X

45+ 12.56 B+B

Page 45: Ark Group Social Media - June 2007

!@#! Conclusions

Web1.0 and Web2.0 – lines are blurring

Authenticity is key ‘no spin’ pr no astroturfing

3D virtual worlds are the future bandwidth technology

Page 46: Ark Group Social Media - June 2007

“ ! ”

During breakfast the other

day our six-year-old son

Lachlan decided to make

himself some toast...

Digital immigrant – digital native

Page 47: Ark Group Social Media - June 2007

“ ! ”

Grabbing a piece of bread,

and on the point of placing

it in the toaster, he said to

his mother,

Digital immigrant – digital native

Page 48: Ark Group Social Media - June 2007

“ ! ”

Mum, how do I put the

bread in:

landscape or portrait?Sydney Morning Herald 2006, 11 May, p.24

Digital immigrant – digital native