arkara single bay user manual
TRANSCRIPT
DOC0003198. Rev 02 1 / 35 June 15, 2009
NETWORK ATTACHED STORAGE &
External USB Hard Drive
Single Bay Enclosure
Users Manual
NOTE: 1) USB and LAN connections cannot be used at the same time 2) HDD should be formatted as FAT32 via LAN connection and GUI admin
account (Please check “Disk utility” section) 3) Default management GUI address: http://storage
Administrator Password ARKARA User Interface: User Name and Password: admin / admin
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Table of Contents
1.0 About the Single Bay Enclosure .......................................................................................................................................... 3
2.0 Hardware Installation Guide ............................................................................................................................................... 4 3.0 Configuring the Network .................................................................................................................................................... 7 4.0 ARKARA Management and Configuration............................................................................................................................10
4.1 Connect to ARKARA.............................................................................................................................................................10 4.2 ARKARA Information – Status ..............................................................................................................................................11 4.3 Change the “Host Name” and “Group Name” ........................................................................................................................12 4.4 Change the Administrator’s “Password”.................................................................................................................................12 4.5 Change the “Date & Time”...................................................................................................................................................13 4.6 Change the “DHCP Server” settings ......................................................................................................................................13
5.0 IP configuration................................................................................................................................................................14 6.0 ARKARA Maintenance........................................................................................................................................................16
6.1 Firmware Upgrade...............................................................................................................................................................16 6.2 System Reboot....................................................................................................................................................................17 6.3 Reset to Default settings......................................................................................................................................................17
7.0 SMB Server ......................................................................................................................................................................18
7.1 Create New Folder...............................................................................................................................................................19 7.2 Rename Folder....................................................................................................................................................................19 7.3 Delete Folder ......................................................................................................................................................................19
8.0 FTP Server .......................................................................................................................................................................20
8.1 FTP service Enable/Disable ..................................................................................................................................................20 8.2 Change FTP “Codepage”......................................................................................................................................................20 8.3 Anonymous log in................................................................................................................................................................21 8.4 Account List ........................................................................................................................................................................21 8.5 Modify FTP Account.............................................................................................................................................................22 8.6 Delete FTP Account .............................................................................................................................................................22
9.0 BitTorrent .........................................................................................................................................................................23
9.1 Using BitTorrent client .........................................................................................................................................................24 9.2 Show Details of torrent (BT reference information)................................................................................................................26
10.0 Printer..............................................................................................................................................................................27 11.0 Media Server ....................................................................................................................................................................28 12.0 Disk Utility........................................................................................................................................................................29
12.1 Format Disk ........................................................................................................................................................................29 12.2 Sleep Time..........................................................................................................................................................................30 12.3 Scan Disc............................................................................................................................................................................30
FAQ .......................................................................................................................................................................................31
Why can I access the administrators GUI interface, but not configure the system?............................................................................31 After I make configuration changes I cannot gain access via SMB or FTP .........................................................................................31 What is SMB?................................................................................................................................................................................31 What is FTP?.................................................................................................................................................................................31 What is DHCP?..............................................................................................................................................................................31 What is MAC address? ...................................................................................................................................................................31 What is an IP address? ..................................................................................................................................................................31
Appendix A ..........................................................................................................................................................................................32
Folder Access Methods (SMB & FTP)...............................................................................................................................................32 Warranty Information ..............................................................................................................................................................................35
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1.0 About the Single Bay Enclosure
Power LED
HDD LED
LINK LED
DC-In
Power On/Off Fan On/Off
IP Reset
USB B
USB A
LAN
Diagnostic LEDs
Power Green System ready HDD Blue /Active HDD ready/ HDD read & write LINK Green/Orange Valid connection
NOTES: Reset Button (IP): Press and hold the IP Reset Button for 15~20 seconds to reset all configurations to factory IP default settings.
Simultaneous Connection: USB and LAN cannot be used at the same time. If at any point you wish to connect the ARKARA via USB follow these steps. 1) Ensure the ARKARA is switched off, and the PC is on. 2) Connect the ARKARA to the PC via the supplied USB cable. 3) Switch on the ARKARA; this will allow connection to the ARKARA via the PC, after a short time.
Max File Size: The max file size which can be transferred to the ARKARA via USB is 4GB (Fat32
file system).
Fan: The Fan is controlled manually via a switch on the rear of the ARKARA. It is advised that if running the ARKARA in a warm or confined environment that the fan is switched on.
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2.0 Hardware Installation Guide
Step 1 Unscrew the 4 screws and pull out the tray
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Step 2 Align the HDD with the connector on the PCBA – ensure HDD is level. Push the HDD firmly but carefully into the SATA connection on the PCBA ensuring a good connection is made.
Step 3 Secure the HDD with the 4 screws provided – 2x on either side
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Step 4 Push tray into aluminium housing and secure with the 4 screws provided
NOTE: Ensure the tray is inserted in the correct orientation
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3.0 Configuring the Network
To setup your ARKARA you need to connect the ARKARA to your computer, either directly or via your network using the RJ45 LAN cable. If on a DHCP network, an IP address will automatically be assigned to the ARKARA, which will allow you to connect via your network computer. (See connect to ARKARA on Page 10) Note: Your ISPs router / modem can provide DHCP functionality. If your network does not provide a DHCP Server, then please refer to your systems administrator who maintains the network, and they will provide you with a static IP address for the ARKARA. If not on a network, then please use the following procedure to guide you through the simple direct connection process. The default IP address of the ARKARA is 169.254.0.1 In order to connect the ARKARA to your computer, both devices must be on the same network / domain i.e. the ARKARA and your computer’s IP must have the same address prefix, example: 169.254.x.x Set your PC to obtain the IP address automatically The ARKARA is set to be a DHCP server by default. It is better to set your computer to obtain an IP address from the DHCP server automatically.
1. Start Settings Network Connections
Alternatively, it can be
Start Control Panel Network Connections
Note: If your current settings are static, then please record them for future reference.
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2. Right click on “Local Area Connection” and click on “Properties” to enter the Local Area
Connection Properties window. 3. Select “Internet Protocol (TCP/IP)”, or, “Internet Protocol Version 4 (TCP/IPv4), if
available.
4. Click on ‘Properties’ to enter the Internet Protocol (TCP/IP) Properties window.
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5. Check the option “Obtain an IP address automatically” in IP options.
6. Connect your ARKARA to your PC
Connect the ARKARA to your PC via the Ethernet cable. You can check the LAN connection as follows.
Right click “Local Area Connection” and select “Status”, and then click the support tab.
The IP address of your computer is assigned by the DHCP server (ARKARA) and the Default Gateway is the IP address of the ARKARA by default.
After the connection between the ARKARA and your PC is made you can start configuring the ARKARA. (See connect to ARKARA on Page 10)
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4.0 ARKARA Management and Configuration All the Management and Configurations of the ARKARA are made via the web browser in the ARKARA GUI.
4.1 Connect to ARKARA From a browser, type in http://storage, you will then connect to the ARKARA authentication page.
Note: If you change the host name of your ARKARA you will need to enter the new name in the
browser to connect to your ARKARA i.e. http://newname User name: admin The user name is set to “admin” by default. This cannot be changed.
The password name is set to “admin” by default, but the password can be changed. If this is the first time you have connected or you have never changed the “Password”, then type in:
Password: admin
Otherwise, type in your chosen Password. Note1: When two ARKARA devices are connected simultaneously to your network, you will need to distinguish between the two by typing “http://storage-XXXX/” with each unique MAC address. For example if your ARKARA MAC address is 00-16-67-01-02-03, you will need to enter “http://storage-0203/”.
Note2: If your hard disk is new or the file system is not FAT32 format, please format it via Disk Utility, otherwise it will not work. Warning: All data on the disk will be lost during Format
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4.2 ARKARA Information – Status You can check ARKARA information including “System Information”, “Network Information”, “Service Information” and “Disk Information” from “Status” page as detailed below.
Following the descriptions described in the following sections you can change the IP & configuration shown on the status page.
Firmware version: Shows the current firmware revision Disk ID: Shows the HDD ID Free Size: Shows the remaining HDD capacity Total Size: Shows the total HDD capacity
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4.3 Change the “Host Name” and “Group Name” By clicking the “Change” icon to the right side of “Host Name” and “Group Name”, you are taken to the “Identification” page, where you can setup your own Host Name and Group Name.
Host Name: The default setting is “STORAGE OR STORAGE-XXXX”. The Last four digits are the MAC Address.
Group Name: The default setting is “WORKGROUP “. Enter a new name into “Group
Name” and click “OK” to change to a Group Name.
4.4 Change the Administrator’s “Password” By clicking the “Change” icon to the right side of “Administrator”, you are taken to the “Administration” page, where you can change the “Password” of administrator to your own.
Administrator: admin (default) – This cannot be changed Password: admin (default) – This can be changed NOTE: If you change the “Password” you will have to enter this new Password to get back into the
ARKARA Management and Configuration interface.
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4.5 Change the “Date & Time” By clicking the “Change” icon at the right side of “Date/Time”, you are taken to the “Date/Time” setup page, where you can adjust the Date/Time.
It is possible to either synchronize the time / date from the PC, or, you can select AUTO in the SNTP section, and select a suitable time clock address from the drop down list. Alternatively, you can select, then enter, a time clock of your choice. The Daylight Saving Time option is also available. Click OK to apply.
Note:- If the ARKARA is switched off, then please resync and apply your settings on power
up.
4.6 Change the “DHCP Server” settings By selecting the “DHCP Server”, you can set the ARKARA to be a DHCP server or client.
The ARKARA can be used as a DHCP server or client while DHCP Server is set to “Enable”. If there is no other DHCP server existing in the network then the ARKARA will be the DHCP server. But if there is another DHCP server on the network the ARKARA will change to a client automatically, and disable DHCP within the Network Information.
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5.0 IP configuration By clicking the icon “IP Config” the ARKARA will go into the “IP Configuration” page where you can set the ARKARA IP address.
Automatic IP: the IP is assigned by the DHCP server.
Upon boot-up the ARKARA must check for DHCP servers on the network. If a DHCP server is active/available, then the ARKARA must assign itself a DHCP address according to the instructions provided by the DHCP server. If no DHCP servers are active/available, the ARKARA will assign itself an AutoIP address and role play as DHCP server (169.254.0.1 / 255.255.0.0 / no gateway).
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Static IP: The IP address is self assigned.
IP address: This is the IP address assigned by your administrator for your ARKARA.
You should specify the IP address of your ARKARA here e.g. 192.168.1.123 Note: - it is important to use a unique IP address within the range of your network Subnet Mask: This is an address code that determines the size of the network; this is the
subnet mask of the ARKARA. The subnet mask can be provided by your ISP e.g.255.255.0.0
Note: It is normal practice for all subnet masks to be the same for a particular network Gateway IP Address: An IP address that forwards Internet traffic from your local area
network (LAN) e.g. 192.168.1.1 DNS Server IP address: you must specify the DNS server IP address here if your ISP has provided the address.
Click “Apply” to activate the setting of the IP address.
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6.0 ARKARA Maintenance
6.1 Firmware Upgrade You can select new firmware to upload. Do not turn off the power or close the web browser during the firmware upgrade By clicking the icon “Maintenance” below “ IP Config ” the ARKARA will enter the “Maintenance” page. From here you can upgrade the “Firmware” to the newest revision.
Select the new firmware from the folder where you previously downloaded it by clicking Browse, then locate and select the file, and click “Upload” to upload the new firmware to the ARKARA.
After the new firmware is successfully uploaded onto the ARKARA the following message will appear.
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When new firmware is uploaded to the ARKARA you have to reboot the ARKARA to initialize the new firmware.
6.2 System Reboot
Click the Reboot button and the ARKARA will perform a software restart. Please wait about one minute before refreshing your browser, prior to logging in again.
6.3 Reset to Default settings
Factory Default Clicking the "Reset" button will clear the current ARKARA configuration and restore the ARKARA to the factory default settings.
Click the "Reboot" button after reset is complete.
NOTE: You cannot restore the firmware version to the factory default version after the firmware has
been updated.
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7.0 SMB Server By clicking on ‘SMB Server” you can create New, Modify, En/Disable and Delete user accounts, as well as manage Folder Sharing on the network. Click on Modify to Create, Rename and Delete folders through the “Folder List”, and to
Add or Remove folders from the “Folder list” to the “Sharing List”. Create New Account
Account “Name” and “Password”
Account “Delete”
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Click Modify from the SMB Server Menu, to enter the Modify SMB Account window
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7.1 Create New Folder Click on the “Create” button to create your folder. Created folders can now be added to the Sharing List as required. Clicking on “Back” will return you to the SMB Server window. (See Appendix A for folder access methods via the network)
7.2 Rename Folder Choose a folder and click on “Rename” to rename the folder.
7.3 Delete Folder Choose a folder and click on “Delete” to delete the folder.
SMB user access rights and password can be amended from here; click “Modify” to confirm change.
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8.0 FTP Server By Clicking the “FTP Server” you can manage ftp users, and ARKARA Folder sharing on the internet. (Note: The FTP Server menu is similar in functionality to that of the SMB Server).
8.1 FTP service Enable/Disable The FTP service is activated by selecting “Enable” or “Disable” on the status page. The port number is set by default to 21, or you can change the port setting to one of your choice if you have a good understanding of this subject. Click “Apply” to activate changes.
8.2 Change FTP “Codepage” By clicking the pull-down bar at the right side of the “FTP Codepage”, you can change the Language used for “file name” support. Default is English. 15 languages are supported.
Click “Apply” to confirm the Language selection.
Note:
Making external use of the FTP Server requires the ARKARA being
visible on the internet. This requires setting up port forwarding on
your ISP’s router. Please refer to them for setup information
(See Appendix A for ftp folder access guide)
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8.3 Anonymous log in Anonymous FTP login is blocked if you disable this function in the “FTP Configuration” page. You can also restrict the access rights (read only or read/write) for anonymous user. Click “Modify” to enter the Modify FTP Account page, to make access rights and password changes. When the changes are complete, click “Modify” to confirm.
8.4 Account List You can add/remove users to/from the above FTP configuration Account List, and from here you can enable/disable user access to use the FTP service. Click “New” to create a new ftp account.
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8.5 Modify FTP Account Choose a user from the account list on the FTP configuration page, click “Modify” to modify the user’s FTP access rights and share folders
Make your changes here and click “Modify” to confirm
Click Back to return to the FTP configuration page.
8.6 Delete FTP Account Choose a “User Name” and click on “Delete” to delete the account. Click the "OK" button to confirm deletion of the account.
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9.0 BitTorrent
■ Download Path: From here we can choose in which folder (public or user folder) we want to place the torrent files.
■ Server Port: (Default: 6881 Range: 1025 ~ 65535) ■ Upload Limit: You can Apply the maximum upload limit.
■ Mail Notification: You can receive mail notification of a successful download
Note: To use the BT Email Notification, you need an email account with an SMTP outgoing account.
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9.1 Using BitTorrent client
1. Enter the BitTorrent page on the Internet where the BT file you want to download is
located.
Save the file .torrent to your PC
2. Browse and select the downloaded file, and then click “Upload” to add to the Download Queue
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3. After a few minutes the ARKARA BT client will connect to the BT client on the internet
and start to download the data
4. When the torrent download percentage reaches 100% the download is complete and the data can be found in the download location you set at the start of the download
5. You can access the downloaded file from the SMB client or FTP client via the PC, if this
has been previously setup
Note: This function can add up to 10 jobs but only 4 can run simultaneously.
If you select the file from the download queue and click “Show”, you can view details of the download.
To help with understanding these terms, please see the reference information below.
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9.2 Show Details of torrent (BT reference information)
Torrent file name: Displays the name of the torrent job, taken from the .torrent file Torrent file state:
Update In: Displays the amount of time (in minutes) until .torrent next updates Seeds: Displays the number of seeds Peers: Displays the number of peers
Interval: Displays the amount of time the tracker recommends .torrent to wait before next automatic announcement.
Min Interval:
Displays the minimal amount of time the tracker requires .torrent to wait before the next announcement. This value is dictated by the tracker, and may be different from tracker to tracker. If the tracker specifies a minimum announcement interval of less than 30 seconds, .torrent will use 30 seconds as the minimum interval.
Update Tracker:
Allows you to perform a manual announcement on the selected trackers, assuming the minimum announcement interval has passed for the trackers. This option is disabled if 60 seconds have not yet passed since the last time it was used, or if the elapsed time since the last update is less than the minimum interval for every selected tracker. If the condition to be enabled has been satisfied by at least one of the selected trackers, the option will be enabled, but when used, will be invoked only on those trackers that have met the conditions for option to be enabled.
Remove Tracker: Removes the selected tracker(s) from the tracker list. This action can also be performed by pressing Delete on the keyboard.
Add Tracker: Opens the torrent properties dialog, where you can add trackers to the tracker list. Use DHT: Shortcut to the Enable DHT option in the torrent properties.
Use Local Peer Discovery: Shortcut for the Local Peer Discovery option in the torrent properties. Use Peer Exchange: Shortcut for the Peer Exchange option in the torrent properties.
Tracker: Displays the tracker URL or the name of the alternative sources for obtaining peers. SHA1 key: Shows the .torrent files info dictionary hash. Block size: The size of the piece
Total size:
Shows the total size of the torrent contents. The first number displays the total amount of data in the torrent contents, taking selective file downloading into account. The second number is the total amount of data you have downloaded that passed the hash checks and has been written to disk. If there is a third number here, then it's because you are using selective file downloading. That third number displays the total size of the torrent contents, not taking selective file downloading into account.
Number of blocks: Shows the number of pieces in the torrent job, and the size of each of these pieces. The number in the parentheses indicates the number of pieces BitTorrent has successfully acquired.
Upload size: Displays the total amount of data you have uploaded since the torrent job was added
Download size: Displays the total amount of data you have downloaded, including that wasted or which failed the hash check.
Left size: Displays the estimated amount of size needed for BitTorrent to finish downloading the torrent job
Download percentage: Is an estimated rate at which the peer is downloading based on the peer's reported change in pieces obtained. This estimation is very crude and is most likely inaccurate, so it should only be lightly relied upon.
Number of peers: Displays the number of peers you are connected to. The second number is the number of known peers in the peer cache collected from the tracker, DHT, and PEX. The number in the parentheses is the number of peers reported by the tracker.
Unconnected peers:
Upload rate: Displays the current speed at which data is being uploaded for the individual torrent job. The number in the parentheses is the average upload speed throughout the time that the torrent job was active.
Download rate: Displays the current speed at which data is being downloaded for the individual torrent job. The number in the parentheses is the average download speed throughout the time that the torrent job was in Downloading mode
Message from tracker: Shows the comment placed in the .torrent file by the .torrent file's creator
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10.0 Printer The connected USB Printer will show here:
NOTE: The printer function is not guaranteed to support all printers. Please refer to the supported printers list available at www.keago.co.uk
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11.0 Media Server This device supports UPnP AV server, which allows users to play media files (photos and music) via UPnP client. (Note: The GUI also provides sharing for Video)
Follow the steps below to enable / disable this function: 1. Choose a folder from the Folder List. Example: PUBLIC
2. Click “Set” in the UPnP AV Server column, to enable this function.
3. Click “Disable” in the UPnP AV Server column, to disable this function.
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12.0 Disk Utility
By clicking the ‘Disk Utility” option, you can perform HDD management as described below.
12.1 Format Disk
Because the ARKARA has to fulfill different OS system requirements it can only support the FAT32 file system. You can use this function to format new and used hard drives.
Warning: All partitions and data will be lost when formatting the disk. After the HDD is formatted, the ARKARA has to be restarted. Note: The max file size which can be transferred to the ARKARA via USB is 4GB (Fat32 file
system).
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12.2 Sleep Time If the ARKARA is not operating for a while it’s better to put the hard drive into idle or sleep mode to conserve energy. You can set the duration the ARKARA is idle before entering sleep mode from 10 to 60 minutes. Setting the sleep time automatically enables this feature. Note: To re-awaken the ARKARA, please power cycle the ARKARA.
12.3 Scan Disc If you suspect there may be an error on your hard drive you can run the scan disc function to check the condition of your files and folders.
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FAQ
Why can I access the administrators GUI interface, but not configure the system?
Check that the HDD is installed and formatted to Fat32 via the GUI (Please check “Disk utility” section). You must be connected via a LAN connection to carry out this process.
After I make configuration changes I cannot gain access via SMB or FTP
It is strongly recommended restarting the system when any configuration changes are made.
What is SMB? SMB is a client / server, request-response protocol, which stands for Server Message Block. This is a protocol for sharing network resources, such as files, printers, etc. between computers.
What is FTP? FTP, short for File Transfer Protocol, is the protocol for exchanging files, typically over the Internet. FTP works in the same way as HTTP for transferring Web pages from a server to a user's browser. FTP uses the Internet's TCP/IP protocols to enable data transfer. FTP is most commonly used to download a file from a server using the Internet or to upload a file to a server.
What is DHCP? Short for Dynamic Host Configuration Protocol, this is a protocol for assigning dynamic IP addresses to devices on a network. One task of DHCP is to assist in getting a unique IP number (address) for the computers that make use of the Internet.
What is MAC address? A MAC address (Media Access Control) is a number (typically written as twelve hexadecimal digits, represented as 6 bytes) which uniquely identifies a computer that has an Ethernet interface.
What is an IP address? An IP address (IP number) is a number which uniquely identifies a computer that is making use of a TCP/IP network i.e. Internet or LAN. The IP address is used by the network to direct data to your computer, e.g. the data your web browser retrieves and displays when you surf the net.
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Appendix A
Folder Access Methods (SMB & FTP) Folders created in SMB server (see section 7) can be accessed by the following methods.
1) Let’s assume you named your ARKARA “MYSTORAGE” in the Status page (seen below). This name will then be visible on your PC’s network listing in, for example, My Computer.
When you click on MYSTORAGE (seen left) you will be presented with a login window. Enter your SMB user name and password (previously setup) to gain access to the folders in your SMB folder sharing list.
2) These folders can also be accessed by typing in the IP address assigned to your ARKARA. The IP address of your ARKARA can also be seen in the status page
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Type the address in this form \\192.168.1.78 into the address bar of Windows Explorer, Internet Explorer or My Computer to gain access (via the login window) to your SMB shared folders.
(The address of your ARKARA will depend on your own particular setup). 4) FTP folders can be accessed in a similar fashion, but the address must use the ftp prefix.
i.e. ftp://192.168.1.78 Note: You must use the forward slash in this address! Use of the ftp protocol is typically reserved for large file transfers, and to allow external users based on the internet the ability to gain access to your files at a time that suits them. To make files available via ftp, the following conditions are required.
a) An ftp user account is required for the user who needs to access the files i.e. they need a user name and password. This can be setup (see section 8) in the FTP Server Configuration window by clicking “New”
Ensure that the user account is enabled and the user has the required access i.e. (RO read only or RW read write)
b) At least one ftp folder must be available in the folder sharing list to allow the user access, and retrieve the folder contents. Note: Users with RW access can also upload files to their folder/s.
To view, create or share ftp folders, select the user (i.e. basil) and click “Modify” from the FTP configuration window.
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To share a folder, select the folder, and then click To allow external users access to your ftp site the ARKARA must be exposed to the internet. This is normally achieved by using a port forwarding table based in your Internet router, or by making use of the routers DMZ. With this setup, it should result in your ARKARA ftp site being visible on the Internet by using an external IP address allocated by your Internet Service Provider (ISP). Access would then be available via the external address i.e. ftp://external_address Please contact your ISP for ftp site setup information / guidance.
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Warranty Information
KeaGo Ltd warrants your product against any defect in material and workmanship, under normal use, for a period of 2 years following its date of purchase. This warranty does not include non-KeaGo installed components. In the event this product is found to be defective within the warranty period, KeaGo will, at its option, replace the defective unit with the same (or newer) model. This warranty is void if: 1. the device is operated or stored under abnormal use and maintenance conditions. 2. the unit is repaired, modified or altered, unless such repair, modification or alteration is expressly authorized by
KeaGo in writing. 3. the unit is subject to physical damage, abuse, neglect, lightning strike, electrical fault, improper packaging, or
accident. 4. the unit is installed improperly. 5. the serial number of the unit is defaced or missing. KeaGo will not, under any circumstances, be liable for direct, special or consequential damages such as, but not limited to, damage or loss of property or equipment, loss of profits or revenues, cost of replacement goods, expense or inconvenience caused by service interruptions. Under no circumstances will any person be entitled to any sum greater than the purchase price paid for the unit. To obtain warranty service please email [email protected] KeaGo products must be purchased from an authorized reseller to receive warranty support. Please have your proof of purchase to get warranty support. All defective products must be returned to the point of purchase with a copy of proof of purchase. KeaGo does not offer refunds for any product. We reserve the right to upgrade our products in keeping with technological advances To protect against power surges we strongly recommend that you use power surge protection and UPS solutions. Good IT practice suggests that you back up your data and store the backed-up data in a secure place, which assumes that an organizations computer files are copied regularly on removable medium, such as, CD or HDD, and then delivered to an off-site location for safe keeping. The timing and extent of backups can vary, depending on the organizations needs. All KeaGo products must be returned to the point of purchase. All products returned must be securely packaged and shipped postage prepaid. All product returns must be authorized in advance. Authorization is confirmed by issuance of an RMA number, which must be written prominently on the outside of the box in which the defective unit is to be returned. KeaGo is not liable, under any circumstances, for any personal property left in a returned device and/or packaging. KeaGo does not perform any data recovery services. If you are unable to access data on your drive, you may wish to consider contacting an independent data recovery service
FAQ www.keago.co.uk
RMA [email protected] E-mail [email protected] Fax +44 1 383 733 477