around the house - rmhccin.org · roshni patel 11/15 jen plantz 11/16 diahann hollowell 11/17...

November 2014

Ronald McDonald House of Indiana

435 Limestone St. Indianapolis, IN

46202 317.269.2247

www.rmh‐indiana.org

Ronald McDonald House of Indiana

RMHIndiana

Our Mission To provide a

suppor ve home‐away‐from‐home for families of seriously ill or injured children receiving medical

care at Riley Hospital for Children and other Indianapolis

hospitals.

Newsle er Editor:

Mary Friend, CVA Volunteer Resources

Manager

mfriend@rmh‐indiana.org

Direct line: 317.267.0605, x 225

Around the House Volunteer Newsletter

With the holidays just around the corner, it takes a number of people to help make the House as fes ve as possible for the families that will be staying with us. Thank you all!

Thanksgiving Mt Olive Holiday Meal—On November 21st, Mt. Olive Bap st Church will be serving their Thanksgiving Holiday Meal at our Riley loca on.

Thanksgiving—On Thanksgiving day, dinner is once again being provided by our friends at Sco y’s Brewhouse and being served by the Isabell Carter family at Lime‐stone. Addi onal help is needed with set up and tear down. If you would like to help, please contact Rega Kowalski at rkowalski@rmh‐indiana.org or call her at 317‐241‐1566.

Decora ng Day—On Saturday, November 29th from 10am‐2 pm, Limestone will be transformed into a holiday wonderland. Linda Sa erfield is once again chairing this project. If you would like to help, please contact Connie Cripe at ccripe@rmh‐indiana.org.

Holiday Open House—Join us as we welcome the community to our annual holiday open house on December 4th! Santa’s Sweetshop (a.k.a. the Limestone conference room) will be filled with holiday goodies and a holiday dinner will be available. Of course we will have a variety of entertainment including Santa and Mrs. Claus as well as Ronald McDonald himself! More details will be included in the December volun‐teer newsle er and on our website. If you would like to help, please contact Pam Anderson at panderson@rmh‐indiana.org.

Christmas Mt Olive Holiday Meal—On December 19th, Mt. Olive Bap st Church re‐turns for their Christmas Holiday Meal at our Riley loca on.

Santa Shop—Registered families at Limestone will once again be able to visit Santa’s Shop (a.k.a the conference room) where they will have the opportuni es to shop for gi s for their loved ones. Santa’s Shop will be open December 18th through 24th. If you would like to help, sign up sheets are located in the front office at Limestone or you can contact Connie Cripe. Lisa Hull and Mike Rhinaman are chairing this event again this year.

De Decora ng Day—All good things must come to an end so on January 3rd from 10 am –2pm we will de‐decorate the House. Watch next month’s newsle er for more informa on or if you would like to help, please contact Connie Cripe.

The Holidays Will Be Here Before You Know It!

Mary Friend, Volunteer Resources Manager, caught Lori Ball, Guest Services Volunteer on Friday mornings at Limestone providing friendliness and compassion to a troubled guest.

“A woman came to the front office wan ng to check out cleaning sup-plies. Lori asked if this meant they got to go home and the woman broke into tears explaining that they were taking her niece’s baby

off life support and they did not know how much longer they would be staying. Lori showed great compassion by simply listen-ing to the woman, giving the guest her undivided a en on and a sup-por ve hug. The woman ended the conversa on by expressing the family’s apprecia on for every-thing the House had done for them. ” Thank you Lori!

Look Who Was Caught Rolling Out The Red Carpet?

Remember—If you catch a volunteer or staff members rolling out the red carpet and demonstra ng excellent customer service, please submit a nomina on using the a ached nomina on form lis ng the criteria. Print‐ed copies of this form are also available in the volunteer mesheet binder at both Limestone and Riley.

Thank You Luke Gen le!

If you have been in the courtyard at Limestone, you have seen the fine work, Eagle Scout, Luke Gen le and his fellow scouts did during a recent visit. They cleared and cleaned the flower beds, planted bush‐es, perennials and bulbs, transplanted hostas, mulched and donated and installed a water foun‐tain, bench and art piece.

Luke organized the project, raised the money or found a donor for the materials, and supervised four other scouts.

Thank you Luke and Cathy Plump, one of our Mas‐ter Gar‐dener’s for helping make the courtyard so invi ng!

Kaizen Making a Change and Improvements

A huge thank you to everyone who provided feedback on the Kaizen project we did in May involving how to improve our referral, check‐in and check‐out process at our Limestone loca on. Thanks to your input, the following improvements have been made:

The referral form has been streamlined so we are only collec ng the necessary informa on needed to get a family on the wai ng list instead of col‐lec ng, “nice to know informa on”.

Check‐in is now shorter for our families because some of the informa on which used to be covered, can now be found in their room, when and where they need it.

A be er method to confirm room readiness was developed which eliminates guessing if a room is truly ready to be occupied.

Some of the forms that were used during check‐out were eliminated which shortened the me families spend is ge ng ready to go home.

More improvements are under construc on!

Congratula ons Lori!

Your Mike’s Carwash pass is in the mail.

New Volunteer Orienta on~ November 5 A Taste.. Journeys to the Wine Regions of France

~ November 7 Kicks for Kids ~ November 28

Decora ng Day ~ November 29 Holiday Open House ~ December 4 Santa’s Workshop ~ December 18‐24 De decora ng Day ~ January 3

Riley Eddy Lux~250‐7953 (Weekday Evenings) Michael Rhinaman~258‐4688 (Weekday Evenings)

Please call these volunteers if you need a subs tute.

Limestone Lori Ball~371‐9150 Jennifer Cannady~ [email protected] Rega Kowalski~241‐1566 Marsha Robinson~371‐1958 Mercedes Roots~356‐9002 (A ernoons) Paula Swi ~797‐1398 (3:30‐9:30 pm and weekends) Marge Vogel~

[email protected] David Wilkerson~294‐4948 (Weekdays 9 am—12 n)

Visit our website or watch for details in this and future edi ons of this publica on. (* Denotes a third‐party event where RMHI is the beneficiary of community events organized by individuals, local organiza ons, schools and businesses.)

Substitute List

If you would like to add your name to this list, please contact

Mary Friend.

Please remember to no fy the Manager on Duty for last minute shi cancella ons. If you know of your conflict in advance, no fy Mary Friend. Also let us know if you are able to find a subs tute so we can update the posted sched‐ule.

Remember to no fy Mary or the Manager on Duty directly rather than through your shi mates.

Upcoming Events

Niki DaSilva

Niki is working with Dee Hollow‐ell in the Business Office. She is a senior at IUPUI and is studying philanthropy and sociology and is part of the Sam Jones Scholar‐ship program.

Diana Steele Jones

Diana is a PHD candidate in Anthro‐pology at Purdue University and is working with Daun Hughey at our Riley loca on. Diana learned about the House through a friend from Pe‐ru who stayed with us.

Alexis Tardy

Alexis is another Sam Jones Scholar and a senior studying Civic Leadership at IUPUI. Alexis is working with Mary Friend in Volunteer Resources and is help‐ing Volunteer Resources be er u lize technology.

Meet our Interns!

April Smith 11/9

Tom Shipp 11/11

Juanna Brennan 11/12

Jason LePage 11/12

Mercedes Roots 11/13

Terry Fuller 11/14

Leah Shubert 11/14

Victoria Beaty 11/15

Roshni Patel 11/15

Jen Plantz 11/16

Diahann Hollowell 11/17

Deborah Marendt 11/17

Chris Lake 11/20

Please join us in celebra ng the follow‐ing RMHI birthdays!

Emily Duhn 11/3

Ali Marendt 11/3

Eddy Lux 11/4

Kevin Zhang Sonera 11/5

Dave Ha on 11/7

Brad Kiesel 11/8

Mike Popp 11/8

Connie Cripe 11/9

David Ayers 11/23

Kim Hooper 11/23

Nicole McKinney 11/23

Ka e Kirkman 11/24

Trisha Gleason 11/25

Chuck Richmond 11/26

Troy Hogan 11/30

Candice Hoos 11/30

Linda Sa erfield 11/30

Happy Birthday!

435 Limestone Street

Indianapolis, IN 46202-2819

Go Green!

Save trees and the House money on

paper and postage. To receive this

newsletter electronically, contact

Mary Friend at

[email protected]

Ronald McDonald House – LIMESTONE Guest Services Volunteer Schedule

(This is the “normal” schedule and does not reflect requested times off or substitutions.)

Printed 11/3/14

Sunday Monday Tuesday Wednesday Thursday Friday Saturday

9am-12n

Liz Chapline

Alexandria Sun

12n-3:30pm<<<<

3:30-6:30pm

Chris Clark

Kiara Eskew

6:30-9:30pm

Bonnie Molloy

Mary Robbins LOA

9am-12n<<<<<<<

Paige Hannum

12n-3:30pm<<<<

Hiddy Bagwell LOA

Marge Vogel

3:30-6:30pm

Nan Bailey

Stephanie Miles

6:30-9:30pm

Rene Deal

Lisa Glasan

Mary Glenn Rinne

9am-12n

Judy Dunkerly

Craig Ito

12n-3:30pm<<<<

Diana Laybold

3:30-6:30pm

Juanna Brennan

Debbie Off

Diane Powers LOA

Janet Stach

6:30-9:30pm

Sheri Boesch

Karen

Lewandowski

Kara Snyder

9am-12n

Anh Nguyen

Theresa Errard

12n-3:30pm<<<<

Marcia Dougherty

3:30-6:30pm<<<<

Judy Hall

Jo Plant

6:30-9:30pm

Holly James

Tom Marcum

Ralf Reisinger

9am-12n

Linda Downey

Peggy Hall

12n-3:30pm

Alice Voris

Shirley

Yegerlehner

3:30-6:30pm

Amy Braunlich

Bruce Johnson

Leah Shubert LOA

Teresa West

6:30-9:30pm

Laura Brown

Marg Millman

Emily Schwoegler

9am-12n

Lori Ball

Dave Wilkerson

12n-3:30pm

Joe Bateson

Nancy Iles

3:30-6:30pm

Josh Baranski

Sydney Harper

6:30-9:30pm

George Gordon

Marsha Gordon

April Smith

9am-12n<<<<<

David Milsho LOA-1/1/15

12n-3:30pm<<

Alexandra

Makris

3:30-6:30pm<<

6:30-9:30pm<<

Please note: “<<<<<” by the shift time denotes where there are openings and where volunteers are needed

If your name appears on the above schedule, you are scheduled to volunteer on the dates below.


11/2

11/16

11/30

12/14

12/28

1/11

1/25

2/8

2/22

11/3

11/17

12/1

12/15

12/29

1/12

1/26

2/9

2/23

11/4

11/18

12/2

12/16

12/30

1/13

1/27

2/10

2/24

11/5

11/19

12/3

12/17

12/31

1/14

1/28

2/11

2/25

11/6

11/20

12/4

12/18

1/1

1/15

1/29

2/12

2/26

11/7

11/21

12/5

12/19

½

1/26

1/30

2/13

2/27

11/8

11/22

12/6

12/20

1/3

1/17

1/31

2/14

2/28

Ronald McDonald House – LIMESTONE Guest Services Volunteer Schedule


Printed 11/3/14


9am-12n

Paul Hoggard

John McHugh

12n-3:30pm

Terri Hawkins

Michael Popp LOA-> 1/1/15

3:30-6:30pm

David Comeford

Pam Lawlis

6:30-9:30pm

Bryce Buente

Brittney Hill

9am-12n

Yin Li

Ruthann Lord

12n-3:30pm

Linda Duke

Lu Sayre

Laurel Schnepf LOA

3:30-6:30pm<<<<

Charlene Wilson

6:30-9:30pm

Omo Agans-Oliha

Tami Evans

Jere Rosebrock LOA

9am-12n

Rega Kowalski

Sinita

Moore-Benson

12n-3:30pm

Sharon Paul

Mercedes Roots

3:30-6:30pm

Juanna Brennan

Marie Shea

6:30-9:30pm

Ali Marendt

Deborah Marendt

Greta Notz

9am-12n

Barb Babbitt

Linda Fogle

12n-3:30pm

Naomi Dart

Theresa Errard

3:30-6:30pm<<<<

6:30-9:30pm

Cathy Barnes

Emily Duhn

Lisa Hull

9am-12n

Lane Sims

Pam Sims

12n-3:30pm

Carla Crock

Stephan Mitchell

3:30-6:30pm

Al Barnes LOA

Xinxin He

Donna Schofield

Bob Schofield

6:30-9:30pm

Liz Chapline

Charlie Giesting

Jane McClure

9am-12pm

Kara Alwine

Bryce Nelson

12n-3:30pm

Theresa Errard

Harlan Watson

3:30-6:30pm

Byron Robinson

Marsha Robinson

6:30-9:30pm

Linda Elkins

Roshni Patel

Deborah Warsaw

9am-12n

Bonnie Morrison

Brent Morrison

12n-3:30pm

Jean Buehner

Kevin Buehner

3:30-6:30pm

Jennifer Cannady

Michael Craney

6:30-9:30pm

Bert Harvey

Ernie Harvey




11/9

11/23

12/7

12/21

1/4

1/18

2/1

2/15

11/10

11/24

12/8

12/22

1/5

1/19

2/2

2/16

11/11

11/25

12/9

12/23

1/6

1/20

2/3

2/17

11/12

11/26

12/10

12/24

1/7

1/21

2/4

2/18

11/13

11/27

12/11

12/25

1/8

1/22

2/5

2/19

11/14

11/28

12/12

12/26

1/9

1/23

2/6

2/20

11/1

11/15

11/29

12/13

12/27

1/10

1/24

2/7

2/21

Ronald McDonald House – RILEY Guest Services Volunteer Schedule


Printed 11/3/14


9 am -12noon<<<

10am-1pm

Karen Devansky

12-3pm<<<<<<<<

Karen Devansky

3-6 pm<<<<<<<<

Trisha Gleason

6-9pm<<<<<<<<

Candice Hoos

9am-12n

Colleen Madden

Karen McGugin

12-3pm<<<<<<<<

Dale Roberts

3-6pm<<<<<<<<

Katie Kirkman LOA -> 11/3/14

Emily Lichlyter

6-9pm

Cyd Hahn

Sherry Roberts

9am-12n<<<<<<<

JoAn Reed

12-3pm<<<<<<<<

Marie Shea

3-6pm

Vikki Hall

Courtney Troxel

6-9pm

Amber Lee

Jeri Shipp

Tom Shipp

9 am -12noon<<<

Jana Schlosser

Bob Skorjanc

12-3pm

Katherine

Burbrink

Nancy Iles

3-6pm<<<<<<<<

6-9pm

Joe Pinnick

Marilyn Pinnick

9am-12n

Donna Adams

Donis Kendrick

Mary Krause

12-3pm

Laurie Eagan

Jamie Leahy

3-6pm<<<<<<<<

Cheri Wilson

6-9pm

Sally Fear

Michael Rhinaman

9am-12n

Harold Aron

Karen McGugin

12-3pm

Kelsey Berggren

Paige Morrison

3-6pm

Zoe Bulick

Riley Mineart

6-9pm<<<<<<<<

Mary Diaz-Przybyl

9 am -12noon

Alli Stiffney

Jackie Vermilyer

12-3pm

Mark Imel

Dick Pluckebaum

4-7pm

Nicole McKinney




11/2

11/16

11/30

12/14

12/28

1/11

1/25

2/8

2/22

11/3

11/17

12/1

12/15

12/29

1/12

1/26

2/9

2/23

11/4

11/18

12/2

12/16

12/30

1/13

1/27

2/10

2/24

11/5

11/19

12/3

12/17

12/31

1/14

1/28

2/11

2/25

11/6

11/20

12/4

12/18

1/1

1/15

1/29

2/12

2/26

11/7

11/21

12/5

12/19

½

1/26

1/30

2/13

2/27

11/8

11/22

12/6

12/20

1/3

1/17

1/31

2/14

2/28

Ronald McDonald House – RILEY Guest Services Volunteer Schedule


Printed 11/3/14


9 am-12 noon<<<

Alexandra Makris

12-3pm

Barron Evans

Maddie

Rhinesmith

3-6pm

Ashley Johnson

Jen Plantz

6-9 pm<<<<<<<<

9am-12n<<<<<<<

Karen McGugin

12-3pm<<<<<<<<

3-6pm

Terry Fuller

Katie Kirkman LOA -> 11/3/14

6-9pm

Averie Dowell LOA -> 1/19/15

Jennifer Thilges

9am-12n

Ernie Harvey

Bert Harvey

12-3pm<<<<<<<<

Diana Roberts

3-6pm<<<<<<<<

Sheryl Lesem

6-9pm

Karen

Lewandowski

Sydney Stewart

9am-12n

Sherri Kiesle

Bob Skorjanc

12-3pm<<<<<<<<

3-6pm<<<<<<<<

6-9pm

Jeff Bonner

Kate Bonner

Vicki Olvey

9am-12n<<<<<<<

Colleen Madden

12-3pm

Emily Parker

Brooke Robinson

3-6pm

Jim O’Connor

Nancy O’Connor

6-9pm

Holly Hammer

Richard Hammer

9am-12n

Harold Aron

Bob Schofield

12-3pm

Nancy Cole

Ruthann Kirkman

3-6pm

Sarah Copeland

Betsy Robbins

6-9pm<<<<<<<<

9am-12n<<<<<

Ellen Dolinar

12-3pm

Kari Eder

Meredith Velez

3-6pm<<<<<<

Mona Vasavada

6-9pm<<<<<<




11/9

11/23

12/7

12/21

1/4

1/18

2/1

2/15

11/10

11/24

12/8

12/22

1/5

1/19

2/2

2/16

11/11

11/25

12/9

12/23

1/6

1/20

2/3

2/17

11/12

11/26

12/10

12/24

1/7

1/21

2/4

2/18

11/13

11/27

12/11

12/25

1/8

1/22

2/5

2/19

11/14

11/28

12/12

12/26

1/9

1/23

2/6

2/20

11/1

11/15

11/29

12/13

12/27

1/10

1/24

2/7

2/21

RED CARPET Award Nomination Form

I nominate the following volunteer or staff member for rolling out the red carpet in the name of great customer service by demonstrating one or more of the following criteria.

Name of person being nominated:

Name of person submitting this nomination:

Appreciation, Respect and Dignity Towards One Another

Friendliness and Compassion

Cooperation, Communication and Teamwork

Professionalism Please provide specific reasons or examples to support this nomination. Award criteria can be found on back. Please submit this nomination to Mary Friend in Volunteer Resources or at [email protected].

Thank you!

mailto:[email protected]

RED CARPET Award Nomination Criteria

In order for a nomination to be “complete” and eligible for recognition and the drawing, detailed examples of one or more of the following criteria need to be observed and cited. Examples include but are not limited to the criteria listed below. Appreciation, Respect and Dignity Towards One Another

Attending to guests, volunteers, donors and colleagues by being courteous, demonstrating respect and showing support at all times.

Valuing and appreciating the opinions of our guests, volunteers, donors and colleagues. Respecting diversity and accepting others while refraining from judgment based on age,

ethnicity, home town/city, religious beliefs, education, ability to pay or country of origin. Friendliness and Compassion

Make each individual who comes to the RMHI feel welcome and treat them with kindness, respect and empathy through our actions and words.

Practice patience and utilize good listening skills.

Demonstrate awareness and understanding of one another by showing compassion through good listening skills as well as through words and actions.

Focusing our attentions on the needs of our families and their hospitalized children. Respecting diversity and accepting others while refraining from judgment based on age,

ethnicity, home town/city, religious beliefs, education, ability to pay or country of origin. Cooperation, Communication and Teamwork

Showing trust, respect and support for one another and working cooperatively as members of a team by valuing the importance of differing work styles.

Working collaboratively with board, staff, volunteers and outside contacts and partners to accomplish our mission.

Demonstrating a positive attitude. Communicate consistently, effectively and in a timely manner.

Practice patience and utilize good listening skills.

Accept conflict as a part of growth and manage, intervene and react in a positive and

proactive manner.

Professionalism

Demonstrate respect for our houseguests, volunteers, donors and colleagues through our words and behavior.

Present a positive image of the RMHI in all our interactions. Meet deadlines and follow up on issues and concerns to assure they are resolved in a

timely and positive manner. Exhibit unwavering commitment to quality and excellence in all that we do. Utilize the RMHI mission as the foundation and guiding principle for all we do.

around the house - rmhccin.org · roshni patel 11/15 jen plantz 11/16 diahann hollowell 11/17...

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