array ssl-vpn connection software operation manual
TRANSCRIPT
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
Array SSL-VPN connection software
Operation manual
(Windows 32bit/64bit Versions)
Elephant Helpdesk (August 17, 2018 / Ver. 04)
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
Contents
Overview ............................................................................................................................................................. 3
(1) Downloading the SSL-VPN connection software............................................................................... 3
(2) Installing the SSL-VPN connection software ..................................................................................... 4
(3) Configuring the SSL-VPN connection software ................................................................................. 7
(4) Connecting / disconnecting SSL-VPN .................................................................................................. 9
(5) When SSL-VPN connection issue occurs ........................................................................................... 11
Change History ................................................................................................................................................ 13
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
Overview
This manual describes how to setup and use the SSL-VPN connection software (developed by Array
Networks, Inc.) to access the Elephant applications (JIRA/Confluence/FishEye/Subversion/Bitbucket).
If you have any questions, please contact the Elephant Helpdesk by email.
If you are a new user of Elephant system and donʼt know the Elephant Helpdesk email address, please
ask Sonyʼs contact person for the address.
(1) Downloading the SSL-VPN connection software
1.1) Download the SSL-VPN connection software from the following site.
◆For new Elephant users:
http://www.inazuma.sony.net/file.jsp?id=548 (Windows 32bit version)
SSLVPNSetup_win32_v9.4.0.215.zip (Downloaded file name)
http://www.inazuma.sony.net/file.jsp?id=549 (Windows 64bit version)
SSLVPNSetup_win64_v9.4.0.215.zip (Downloaded file name)
◆For existing Elephant users:
https://www.tool.sony.biz/ElephantPortal/display/ElephantPortal/SSL-VPN+Connection+Software+for+Windows
Note: Currently the software supports Windows Vista, 7, 8.1 and 10.
Windows 10 (1709/1803) are also supported.
Mac OS X and Linux versions are available only on ElephantPortal.
https://www.tool.sony.biz/ElephantPortal/display/ElephantPortal/SSL-VPN+Connection+Software+for+Mac+OS+X
(Mac OS X version: 10.9/Mavericks, 10.10/Yosemite, 10.11/El Capitan)
https://www.tool.sony.biz/ElephantPortal/display/ElephantPortal/SSL-VPN+Connection+Software+for+Linux
(Linux version: CentOS7/64bit, Ubuntu-14.04/32bit&64bit)
You can’t download the Mac OS X and Linux version from the Internet
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
(2) Installing the SSL-VPN connection software
Note: Administrator privilege is required for the installation.
2.1) Unzip the downloaded archive and double-click "SSLVPNSetup_x64.exe".
(For 32bit environment, "SSLVPNSetup_x32.exe" is the file name.)
2.2) Click the “Next” button when "Array SSL VPN Setup" wizard screen appears.
(It is recommended that you terminate all other applications.)
Double-click
Click
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2.3) Click the “I Agree” button on the License Agreement screen.
2.4) The installation starts.
Click
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
2.5) Check "Run Array SSL VPN" and click the “Finish” button when the "Completing…" screen
appears.
1. Check
2. Click
インストール完了を
画⾯上でも確認できます
Please also check the software
icons appear on the desktop, the
start menu, and the task bar.
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
(3) Configuring the SSL-VPN connection software
3.1) Select "Create" from the "Profile" menu.
3.2) Create a new profile for Elephant.
Click "Create"
Profile Name: any name you like
VPN Server: vpn.sosdt.sinfony.ne.jp
VPN Port: 443
Save username and password: unchecked
VPN username: empty
VPN password: empty
VPN Type: select "AG_VPN"
(Default – donʼt change)
Enable RSA Token Automation: unchecked
Click if proxy setting is required.
Click
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
3.3) Optional: Proxy Setting. (Configure your company's proxy)
After clicking “OK” button, proxy setting screen disappears. Then Array SSL-VPN main screen appears.
Click when finished
If your companyʼs proxy server does not
require authentication, select “Auto”.
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
(4) Connecting / disconnecting SSL-VPN
4.1) Connecting
Note: The SSL-VPN connection software requires Administrator privileges.
4.1.1) Select your profile and click the "Connect" button.
4.1.2) Select your Sony PKI client certificate and click the "OK" button.
4.1.3) When an SSL-VPN connection is established, red "A" icon appears in the task bar.
2. Click
2. Click
1. Select your Sony PKI client certificate.
(Provider must be Sony B2B CA 2)
1. Click
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
Please note you can access the Elephant applications (JIRA/Confluence/FishEye/Subversion) only in case an SSL-VPN
connection is established.
Note: You can use your intranet connections while an Elephant SSL-VPN connection is established, but you cannot
establish other SSL-VPN connections while an Elephant SSL-VPN connection is active.
4.2) Disconnecting
4.2.1) Select your profile and click the "Disconnect" button.
4.2.2) Wait until the "Status" field becomes blank.
Note: The “A” icon in the task bar turns gray when the SSL-VPN is disconnected.
2. Click
Blank when disconnected
Click to terminate
1. Click
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
(5) When SSL-VPN connection issue occurs
5.1) Checking the SSL-VPN connection software version.
If you are using older versions, Elephant helpdesk will ask you to update the software to 9.0.1.99 first.
The version number can be checked as follows.
Click
Confirm Version 9.0.1.107
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
5.2) Getting detailed log.
If you are facing the SSL-VPN connection issue, Elephant helpdesk usually asks you to get the detailed log
information.
Accordingly the logger screen appears and the path name of the log file is shown in red.
Then please make sure you reproduced the issue, and send the log file to Elephant helpdesk.
Detailed log file name
Copyright © 2014, 2016, 2018 Sony Corporation all rights reserved
Change History
Date Version Descriptions Modified by
July 22, 2014 01 Initial version. Hieda/Kikuchi/Ishii
March 8, 2016 02 Add notes not to install the software to Windows 10.
Add the URLs of Mac OS X/Linux version software.
Ishii
September 1,
2016
03 Update the SSL-VPN connection software version to
9.0.1.99 and update this document accordingly.
Add Section 5 “When SSL-VPN connection issue occurs”.
Ishii
August 17,
2018
04 Update the SSL-VPN connection software version to
9.0.1.107 and update this document accordingly.
Ishii
Elephant Helpdesk(August 17, 2018 / Ver. 04)