art of selling using the nine lenses
TRANSCRIPT
SANTHANARAM JAYARAM
Santhanaram Jayaram, MBA in International Business
Business Communication/Laughter Coach/Comedian
Author of Ram up your Laughter
Appeared on National TV,Radio,Print.
Specialty : Stress Management, Service Excellence & Laughter
Function
Cost=
Give
GetGive...
Accurate InformationAcknowledgement Appreciation
Special AttentionAssurance
SpaceListening Ear Time Flexibility
Consistency Control Credibility
What approach works?
Give
Assu
ranc
e
Unde
rsta
nd th
eir
prin
cipl
es
Show
Appr
ecia
tion
Make
them
feel
spec
ial
Make
it co
mpe
titive
Give
them
spac
eCr
eate
Harm
ony
Give
Exam
ples
Make
it Eq
ual