articulate engage word output - university at...

Documentation Essentials

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1.1 OD&T intro

1.2 Welcome

Published by Articulate® Storyline www.articulate.com

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1.5 Overview of Documentation

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1.49 Formal & Informal Documentation

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1.63 Quiz

1.64 The "L" in LEAP stands for...

(Click and Drag the correct answer then click Submit)

(Word Bank, 10 points, 1 attempt permitted)

Correct Choice


X Violation of Employment LAWS

Violation of Employee LIBERTIES

Use of Proper LANGUAGE

Writing a LETTER

Feedback when correct:

You are correct! The "L" in LEAP stands for Violation of Employment LAWS.

Feedback when incorrect:

You did not select the correct response. The "L" in LEAP stands for Violation of Employment

LAWS.

Correct (Slide Layer)


Incorrect (Slide Layer)

1.65 The "E" in LEAP stands for...



Correct Choice


Overcoming EGOS

X Credible EMPLOYEE COMPLAINTS

Displaying EMPATHY

Starting with the END in Mind


You are correct! The "E" in LEAP stands for Credible EMPLOYEE COMPLAINTS.


You did not select the correct response. The "E" in LEAP stands for Credible EMPLOYEE

COMPLAINTS.




1.66 The "A" in LEAP stands for...



Correct Choice


Establishing ALLIANCES

Overcoming ADVERSITY

X ACTIVE DISCIPLINE

ANTICIPATING the next steps


You are correct! The "A" in LEAP stands for ACTIVE DISCIPLINE.


You did not select the correct response. The "A" in LEAP stands for ACTIVE DISCIPLINE.




1.67 The "P" in LEAP stands for...



Correct Choice


PREVIOUS Behavior

X POLICY Violations

PERSONAL Bias

PRIVACY Concerns


You are correct! The "P" in LEAP stands for POLICY Violations.


You did not select the correct response. The "P" in LEAP stands for POLICY Violations.




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1.69 Avoiding Problems

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1.93 Quiz

1.94 What do the Three T's of Documentation stand for? (Select the best

answer)

(Multiple Choice, 10 points, 1 attempt permitted)

Correct Choice


X Timely, Thorough, Two-way Conversation

Timely, Tentative, Transformational

Transformational, Triumphant, Two-way Conversation

Transitional, Thorough, Two-way Conversation

Timely, Traditional, Transformational


You are correct! The three T's of Documentation stand for Timely, Thorough and Two-way

Conversation.


You did not select the correct response. The three T's of Documentation stand for Timely,

Thorough and Two-way Conversation.




1.95 Helpful Advice


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1.118 Learn Through Examples




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2.1 Quiz


2.2 Written documentation is a good substitute for talking with your

employees.

(True/False, 10 points, 1 attempt permitted)

Correct Choice

True

X False


You are correct! Written documentation can NEVER be a substitute for talking with your

employees.


You did not select the correct response. Written documentation can NEVER be a substitute for

talking with your employees.




2.3 You should make a point to document which of the following (Select

the best answer):



Correct Choice

Mostly positive information

Mostly negative information

X Both positive and negative information


You are correct!. You should make a point to document both positive and negative information.


You did not select the correct response. You should make a point to document both positive

and negative information.




2.4 The primary differences between formal and informal documentation

are (Select all that apply):

(Multiple Response, 10 points, 1 attempt permitted)


Correct Choice

X What it says

X Where it gets filed

X Format/style of note

X Who can view the info

X Severity of situation described

Whether or not is written on letterhead

Only formal documentation requires specific dates and the full names of

individuals involved


You are correct. The primary differences between formal and informal documentation are what

it says, where it gets filed, the format/style of note, who can view the info and the severity of

the situation described.



You did not select the correct response. The primary differences between formal and informal

documentation are what it says, where it gets filed, the format/style of note, who can view the

info and the severity of the situation described.




2.5 The "L" in LEAP stands for...



Correct Choice

X Violation of Employment LAWS

Violation of Employee LIBERTIES

Use of Proper LANGUAGE

Writing a LETTER


You are correct! The "L" in LEAP stands for Violation of Employment LAWS.


You did not select the correct response. The "L" in LEAP stands for Violation of Employment

LAWS.


2.6 The "E" in LEAP stands for...



Correct Choice

Overcoming EGOS

X Credible EMPLOYEE COMPLAINTS

Displaying EMPATHY

Starting with the END in Mind


You are correct! The "E" in LEAP stands for Credible EMPLOYEE COMPLAINTS.


You did not select the correct response. The "E" in LEAP stands for Credible EMPLOYEE

COMPLAINTS.


2.7 The "A" in LEAP stands for...



Correct Choice

Establishing ALLIANCES

Overcoming ADVERSITY

X ACTIVE DISCIPLINE

ANTICIPATING the next steps


You are correct! The "A" in LEAP stands for ACTIVE DISCIPLINE.


You did not select the correct response. The "A" in LEAP stands for ACTIVE DISCIPLINE.




2.8 The "P" in LEAP stands for...




Correct Choice

PREVIOUS Behavior

X POLICY Violations

PERSONAL Bias

PRIVACY Concerns


You are correct! The "P" in LEAP stands for POLICY Violations.


You did not select the correct response. The "P" in LEAP stands for POLICY Violations.




2.9 Effective documentation helps create management credibility.



Correct Choice

X True

False


You are correct! Effective documentation helps create management credibility.


You did not select the correct response. Effective documentation helps create management

credibility.




2.10 Effective documentation should never include your own notes or

emails.



Correct Choice

True

X False





credibility.




2.11 Effective documentation should only focus on negative events.



Correct Choice

True

X False





credibility.




2.12 Effective documentation helps share information about employees

with those who succeed you.



Correct Choice

X True

False





credibility.




2.13 Effective documentation takes time to complete, but ultimately saves

you time.



Correct Choice

X True

False





credibility.




2.14 What do the Three T's of Documentation stand for? (Select the best

answer)



Correct Choice

X Timely, Thorough, Two-way Conversation

Timely, Tentative, Transformational

Transformational, Triumphant, Two-way Conversation

Transitional, Thorough, Two-way Conversation

Timely, Traditional, Transformational


You are correct! The three T's of Documentation stand for Timely, Thorough and Two-way

Conversation.


You did not select the correct response. The three T's of Documentation stand for Timely,

Thorough and Two-way Conversation.




2.15 When should you document?

(Select all that apply)

(Pick Many, 10 points, 1 attempt permitted)


Correct Choice

You should only document unfavorable events regarding an employee

X You should document events related to your work relationship with the employee

X You should document events related to the employee's relationship with the

University

X You should document events related to the employee's regular job performance

You should document daily regarding an employee's regular activities

X You should document events that demonstrate patterns of behavior


You are correct! You should document events related to your work relationship with the

employee, events related to the employee's relationship to the University, events related to the

employee's regular job performance, and events that demonstrate patterns of behavior.


You did not select the correct response. You should document events related to your work

relationship with the employee, events related to the employee's relationship to the University,


events related to the employee's regular job performance, and events that demonstrate

patterns of behavior.




2.16 Drag and drop the items into the appropriate bucket.

Click submit when you are satisfied with your selections.

(Drag and Drop, 10 points, 1 attempt permitted)

Drag Item Drop Target

What and how you want things to improve Trapezoid 1

Jumping to premature conclusions Trapezoid 2

Using absolutes (i.e. always & never) Trapezoid 2

Be clear and specific Trapezoid 1

Injecting personal opinions Trapezoid 2

Using subjective labels (i.e. lazy, ignorant) Trapezoid 2

Drag and drop properties

Return item to start point if dropped outside any drop target


Reveal drag items one at a time

Snap dropped items to drop target (Stack random)

Delay item drop states until interaction is submitted


That's right! You selected the correct response.


You did not select the correct response.



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