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TOR_Final_excerpt

3. 1. Getting Started

3.1 Getting Started

Intro Splash (Slide Layer)

Published by Articulate® Storyline www.articulate.com

3.2 Objectives

1. Sick Time

1.1 Sick Time


1.2 Sick Time Scenario

1.3 Scenario: Answer


1.4 How To Use Sick Time

2. Short-term Disability

2.1 Short-term Disability


2.2 Short-term Disability

2.3 Short-term Disability Scenario #1


2.4 Scenario #1: Answer

What's the New Benefit? (Slide Layer)


How do I use it? (Slide Layer)

What about returning to work? (Slide Layer)


4. What's Different

4.1 What's Different?

4.2 2017 Time Off Policies (As of Jan. 1, 2017)


4.3 Third-party Benefits Administrator

4.4 Third-party Benefits Administrator


4.5 How to Contact Sedgwick

1. Pre-Test Module 1

Q1.1 Multiple Choice

(Multiple Choice, 1 points, 1 attempt permitted)

Correct Choice

X Correct

Distractor

Distractor


Correct (Slide Layer)

Incorrect (Slide Layer)





Correct Choice

X Correct

Distractor

Distractor




7. Module 1 Final Assessment



Correct Choice

X Correct

Distractor

Distractor


Feedback when correct:

Correct Feedback here.

Feedback when incorrect:

Incorrect feedback goes here.







Correct Choice

X Correct

Distractor

Distractor








13. Final Question Bank


(Multiple Choice, 1 points, 2 attempts permitted)


Correct Choice

X Playback speed

Background noise

Treble and bass


That’s right!


That’s incorrect.


Correct. (Slide Layer)

Incorrect. (Slide Layer)


Try Again (Slide Layer)



Correct Choice

X Contacts

Quality Monitoring

Customer Experience



That’s right!


That’s incorrect.







Correct Choice

X Click Supervisor Dashboard

Open Contacts application

Open Customer Experience application



That’s right!


That’s incorrect.







Correct Choice

X Desktop activity

Both audio and desktop activity

Neither desktop activity nor audio



That’s right!


That’s incorrect.







Correct Choice

X Click Preferences on the screen displaying the call list

Click Supervisor Dashboard in the Quality Monitoring application.

Click Monitor in the Contacts application.



That’s right!


That’s incorrect.







Correct Choice

X Click Preferences on the Home screen

Click Supervisor Dashboard in the Quality Monitoring application.

Click Monitor in the Contacts application.



That’s right!


That answer is incorrect.




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