artificial 2nd annualearly adopters of ai are well aware that ai can enhance customer experience,...

Laurence LiewDirector,

AI Industry InnovationAI Singapore

A/Prof Ngiam Kee YuanGroup Chief

Technology OfficerNational University Health

System Singapore

Bharathi ViswanathanChief Information Officer,

Asia Pacific GroupThe Coca-Cola Company

Dr Keeratpal SinghChief Data Scientist

Axiata

ARTIFICIALINTELLIGENCEFOR E NTE R PR ISE ASIA 2018

2nd Annual Main Conference: 28 – 29 August 2018

Pre-Conference Workshops: 27 August 2018

Post-Conference Workshops: 30 August 2018

Venue: Ramada Singapore At Zhongshan Park, Singapore

Harnessing AI for Customer Experience Excellence, Effective Risk Management & Operational Efficiency in your Organisation

KEYNOTE SPEAKERS: “An excellent opportunity to learn from the experiences of first-movers in Artificial Intelligence across different industries.”

Dr Ravi SachdevDeputy CMIO,Tan Tock Seng Hospital

18+ LEADING

Industry Speakers

10+ CASE STUDIES

of Enterprise- AI Adoption

6 BUSINESS-OUTCOMES

Focused Roundtable Discussion Topics

5 INDUSTRY FOCUSED

Brainstorm Sessions

2 HARD-HITTING

Panel Discussions

WHAT’S IN STORE FOR YOU

Researched& Developed by:

Shaun ChongChief Technology Officer

Ninja Van

THE ONLY REGIONAL SUMMIT FOCUSING ON CROSS-SECTOR ENTERPRISE AI CASE STUDIES

T: +65 6722 9388 E: [email protected] W: ai-enterpriseasia.iqpc.sg

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Dear Colleagues,

As businesses continue pushing forward in the 4th Industrial Revolution, it is no surprise that Artificial Intelligence (AI) can bring about immense benefits for organisations. Early adopters of AI are well aware that AI can enhance customer experience, effectively manage risks and compliance, and improve operational efficiency – and they have embarked on their AI journey to fully reap the benefits of this cognitive technology.

Last year, we explored strategic “How To” topics for designing workable and sustainable AI strategies. While this remains a strong focus in the market, this year’s agenda will shine a spotlight on practical case studies from across various sectors including BFSI, Healthcare, Pharmaceutical, Retail, Consumer Goods, Logistics, Supply Chain and more. These case studies will demonstrate how leading organisations are Harnessing AI for Customer Experience Excellence, Effective Risk Management and Operational Efficiency.

On top of hard-hitting case studies, panel discussions and roundtable sessions, we also have 4 focused workshops which highlight everything you need to know about enterprise-wide adoption of different AI technologies.

Our content has been carefully curated through in-depth industry research so that we can focus on the most pressing issues and feature practical case studies on enterprise-wide application of AI. I’d hate for you to miss out on this chance to network with trailblazers in the AI space so please take this opportunity to explore the agenda and exciting topics that will be presented at the summit!

Thank you and I look forward to welcoming you this August!

Best Regards,

Jamie TanProgramme DirectorAI for Enterprise Asia 2018

The AI for enterprise Starter Pack - A Step-by-Step Guide to Implementing AI Into

Your Business Operations

Embarking on Strategic Workforce Planning for the

Future AI-Workforce

Revolutionising the Data and Analytics World with

Artificial Intelligence

Driving the New Age of Customer Experience with

Artificial Intelligence

A B C D

WORKSHOPS

WHAT’S IN STORE FOR YOU?

ENTERPRISE-WIDE ADOPTION OF AIHear from leaders of AI Singapore, Coca-Cola, Axiata and NUHS as they discuss how businesses can accelerate the adoption of AI technologies in Asia – and find out what you need to do to guide your organisation’s enterprise-AI adoption

THE FIRST STEP WITH ENTERPRISE-AI What is the very first step of enterprise-AI adoption? Uncover how Sun Pharma successfully implemented AI technologies into their operational blueprint by defining achievable and workable business outcomes at the start

PILOTING AI PROJECTSHow did KK Women’s & Children’s Hospital pilot their AI projects? Take-away practical information on designing your AI pilot road-map

THE OPTIMAL AI-POWERED WORKFORCEGain first-hand insights into how Merck, CBRE, Tan Tock Seng Hospital and more are managing change in the future AI-powered workforce – where “Bots” and “Brains” can work together in the best possible environment

CUSTOMER EXPERIENCE EXCELLENCEUnderstand how you can use different AI technologies to provide standardised and efficient customer service, enhance customer engagement levels and add value across the entire customer journey

EFFECTIVE RISK MANAGEMENTRisk management, compliance and fraud are all sensitive topics in any organisation – How can AI technologies help you mitigate these risks?

OPERATIONAL EFFICIENCY & EXCELLENCEFind out how you can leverage cognitive AI technologies to improve organisational productivity and reduce operational costs

DATA, ANALYTICS & BUSINESS INSIGHTSExplore how Unilever, DBS and Ninja Van utilised different AI tools to translate data into actionable business insights – and discuss how you can do the same

THE NEXT WAVE OF DIGITAL TRANSFORMATIONLearn how Schneider Electric, Electrolux and more embarked on the next wave of their digital transformation journey by implementing different AI technologies into their operational blueprint

SCALING AUTOMATION WITH AI Understand how you can create synergies between different generations of technology – RPA, ChatBots, cognitive technologies and AI platforms – to generate business value and capitalise on business opportunities


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SPEAKERS OUR DISTINGUISHED SPEAKER LINE-UP INCLUDES:

Bharathi ViswanathanChief Information Officer, Asia Pacific GroupThe Coca-Cola Company

A/Prof Ngiam Kee YuanGroup Chief Technology Officer, National University Health System Singapore

Dr Keeratpal SinghChief Data Scientist,Axiata

Dr Ravinder Singh SachdevDeputy Chief Medical Information Officer,Tan Tock Seng Hospital

Laurence LiewDirector, AI Industry Innovation,AI Singapore

Alexis SaussinanGlobal Head of Organisation Development and People Analytics,Merck Group

K KulbhushanGlobal Head, Operations Strategy and Excellence, Sun Pharma

Pritam DuttaGeneral Manager, Consumer & Employee Technology, Unilever

Dr Dirk De KorneDeputy Director, Medical Innovation & Care Transformation, KK Women’s & Children’s Hospital

Cedric DarmoisVice President, Supply Chain Performance East Asia Japan Pacific, Schneider Electric

Shaun ChongChief Technology Officer, Ninja Van

Uttam JagguVice President, Head of Smart Automation-Central Functions, Société Générale

Casey PenneyHead of Digital – Beauty, APAC, Johnson & Johnson

Jai ThampiHead, Digital Transformation, IoT, Asia Pacific, Electrolux

Julien GoudonRegional Supply Chain Performance Manager, East-Asia Japan Pacific,Schneider Electric

Patrick BurnsHead of Financial Crime Investigation & Intelligence – ASEAN & South AsiaStandard Chartered Bank

Fredric FanthomeProgram Director, DBS Group Data First Transformation Program, DBS Bank

Peter AndrewSenior Director, Workplace Strategies, Asia,CBRE

MEDIA PARTNERS


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Embarking on Strategic Workforce Planning for the Future AI-Workforce 10 years ago, the workforce is inherently different from that of the present. 10 years later (or even shorter), what will the workforce look like? As disruptive technology like AI continues to take the spotlight, it is no surprise that the workforce needs to be equipped with relevant capabilities and skillsets to complement the use of these technologies. In addition, traditional workflows and processes need to be reviewed and re-engineered to maximise the value of integrating “Bots” and “Brains”. In this session, you will: Identify the necessary capabilities

and skillsets needed for the future AI-workforce

Design practical strategies to nurture, re-skill and up-skill your workforce

Understand how “Bots” and “Brains” can work together hand-in-hand for maximal business outcomes

Re-engineer workflows and processes for the successful integration of AI technologies

Driving the New Age of Customer Experience with Artificial IntelligenceAs organisations move to incorporate customer-centricity at the core of business operations, it is imperative to understand how disruptive technology like AI will revolutionise customer experience at every touch point. Different AI technologies allow organisations to collect customer data accurately and efficiently, translate data into actionable insights, provide efficient and standardised service, deliver personalised offerings and can even keep the customer engaged throughout the entire customer journey. In this interactive session, you will: Understand how different AI

technologies will disrupt the traditional customer experience model

Gain an overview of the customer journey and touch-points – and identify critical processes to implement different AI technologies

Review successful cases studies on AI use-cases that have revolutionised customer experience

Integrate different AI technologies (e.g. chatbots, machine learning) into your omni-channel performance

WORKSHOPS

The AI for Enterprise Starter Pack – A Step-by-Step Guide to Implementing AI into Your Business OperationsBusinesses are all ready to implement different AI technologies into their organisation’s blueprint. However as with any form of transformation or change, concerted effort is required from every facet of the organisation to enable the smooth integration of new technology with legacy systems and infrastructure. What do you need to have in place before embarking on your AI journey? In this session, you will: Understand the critical elements

needed to facilitate the smooth integration of AI technologies

Identify the infrastructural support, data and skillsets critical to the success of an AI pilot or project

Develop a practical strategy to successfully integrate AI technologies with legacy systems and infrastructure

Avoid potential pitfalls in AI project implementation

Set clear benchmarks, KPIs and parameters for project evaluation

Revolutionising the Data and Analytics World with Artificial IntelligenceInformation is key – but actionable information and insights are gold mines in the business world of digital disruptions. With different AI technologies at play, data analytics is now a game changer. How can organisations leverage on different AI technologies to obtain even more critical, and most importantly actionable, information? In this hands-on session, you will: Understand how to properly define

the necessary data-set for the effective collection of data

Find out what is next after data mining

Learn how to effectively and efficiently translate data and information into valuable insights

Gain first-hand insights on successful case studies about AI and data analytics

K KulbhushanGlobal Head, Operations Strategy and Excellence, Sun Pharma

WORKSHOP A 9AM – 12PM WORKSHOP C 9AM – 12PMWORKSHOP B 1PM – 4PM WORKSHOP D 1PM – 4PM

Pre-Conference Workshops: Monday, 27 August 2018 Post-Conference Workshops: Thursday, 30 August 2018

A CB D


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CONFERENCE DAY ONE Tuesday, 28 August 2018

8:00 Morning Refreshment and Registration

9:00 Opening Remarks from Chairperson

ENTERPRISE-WIDE ARTIFICIAL INTELLIGENCE – DREAM OR REALITY?

9:10 Accelerating Asia’s enterprise-level adoption of AI applications

Analysing the level of AI adoption in Asia – Where are we at and what opportunities lie ahead?

Reviewing the use of AI for customer experience excellence, managing risks and compliance requirements, and achieving operational efficiency

Capitalising on the rise of Artificial Intelligence in Asia – Opportunities and Challenges

Facilitating cross-sector learning to speed up the adoption of AI applications in Asia

Laurence Liew Director, AI Industry Innovation, AI Singapore

9:50 Fronting the next wave of digital transformation with Artificial Intelligence

Artificial Intelligence is set to revolutionise industries across the globe – and while technology giants take the lead in the adoption of AI, enterprises are beginning to recognise the immense business value of AI. From customer experience excellence

to effective risk management and operational efficiency, there is much to benefit from incorporating different AI technologies into an organisation’s blueprint. How are Asia’s businesses poised to reap the benefits of AI?

Developing strategic AI roadmaps to build your competitive advantage in a world of disruptions

Moving beyond automation to cognitive – and leveraging on the cognitive power of AI

Accelerating the digital transformation journey through AI

Building market leadership with the adoption of AI technologies

Bharathi Viswanathan Chief Information Officer, Asia Pacific Group, The Coca-Cola Company

A/Prof Ngiam Kee Yuan Group Chief Technology Officer, National University Health System Singapore

Dr Keeratpal Singh Chief Data Scientist, Axiata

10:40 Speed Networking Session

11:00 MORNING BREAK

ACHIEVING BUSINESS OUTCOMES THROUGH AI TECHNOLOGIES

11:30 Interactive Roundtable Discussions How can your organisation benefit from the

adoption of different AI technologies? Structured to maximise interaction with in-depth focus on different AI business outcomes, participants will have the opportunity to participate in 2 topics, each led by an expert for a 40-minutes discussion.

This provides a unique platform for you to deep-dive into the opportunity, challenges and experiences most important to your business when it comes to enterprise-AI adoption.

CUSTOMER EXPERIENCE EXCELLENCE

ROUNDTABLE A Embracing the rise of chatbots to provide

standardised and efficient customer service

Roundtable B Moving along the customer’s journey to keep

customer engagement levels high

EFFECTIVE RISK MANAGEMENT

Roundtable C Practising effective risk management by uncovering

the hidden unknowns and “blind spots” through AI

Roundtable D Designing a robust, secure and compliant

governance framework to mitigate risks from AI implementation

OPERATIONAL EXCELLENCE

Roundtable E Leveraging on AI technologies to maximise revenue

and reduce costs

Roundtable F Enhancing process effectiveness through AI

12:50 Networking Lunch

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DRIVING BUSINESS INTELLIGENCE & DIGITAL TRANSFORMATION

13:50 Translating data and information into valuable insights through AI technologies

As one of the largest consumer goods organisation, Unilever sits on large data lakes which can be transformed into valuable insights through the effective use of different AI applications. This can not only generate valuable insights into customer needs, but can also empower employees to provide improved customer service and keep engagement levels high. This information can also aid in improving operational efficiency across the organisation.

Utilising machine learning and predictive analytics to generate valuable insights

Designing a clear data strategy for effective digital transformation

Empowering employees with relevant and critical insights to make informed decisions

Pritam Dutta General Manager, Consumer & Employee Technology, Unilever

14:20 Capitalising on data and insights to transform business processes and attain operational excellence

Breaking into the traditional logistics, transport and delivery scene in 2014, Ninja Van’s agile, innovative and fast-thinking model quickly propelled the company to become Southeast Asia’s fastest growing last-mile logistics company. A large portion of this growth lies on the effective use of cognitive technologies like machine learning to optimise route planning and review daily delivery performance of drivers.

Harnessing large data sets to derive actionable insights for continuous performance review

Delivering innovative transport solutions with machine learning

Identifying hidden inefficiencies to promote distribution performance improvement

Shaun Chong Chief Technology Officer, Ninja Van

14:50 Case Study

Fredric Fanthome Program Director, DBS Group Data First

Transformation Program, DBS Bank

15:20 AFTERNOON BREAK

15:50 Re-imagining the future of businesses and consumers through disruptive technologies like AI

Disruption is everywhere – especially so in the world of fast-moving consumer goods. For leaders like Electrolux, innovation is of utmost importance to staying relevant in the consumers’ minds. How can Electrolux remain competitive in the world of the consumer? What role does AI play in the business for consumers?

Embracing digital-first initiatives to reshape business processes and operating models in the digital age

Increasing relevance to consumers through the effective use of AI applications

Understanding the critical challenges involved in enterprise-wide transformation

Jai Thampi Head, Digital Transformation, IoT,Asia Pacific, Electrolux

16:20 Driving digital transformation with AI – A Schneider Electric Supply Chain Case Study

Schneider Electric’s supply chain and manufacturing operations play a crucial role in ensuring efficient and productive end-to-end business practices for the global organisation. With a strong focus on integrating process, systems and business results, the team embarked on a digital transformation journey to achieve tailored, sustainable and connected supply chain with EcoStruxure Solutions.

Utilising different AI technologies to improve product quality, increase operational efficiency and reduce costs in Schneider Electric’s supply chain processes

Reviewing Schneider Electric’s “Smart Factory” strategy and why it represents the future of manufacturing

Recognising product defects faster and earlier to minimise unnecessary wastage costs

Cedric Darmois Vice President, Supply Chain Performance East Asia Japan Pacific, Schneider Electric

Julien Goudon Regional Supply Chain Performance Manager, East-Asia Japan Pacific, Schneider Electric

16:50 Closing Remarks from Chairperson

17:00 End of Conference Day One

CONFERENCE DAY ONE Tuesday, 28 August 2018


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CONFERENCE DAY TWO Wednesday, 29 August 2018

8:00 Morning Refreshment and Registration

9:00 Opening Remarks from Chairperson

PEOPLE & CHANGE MANAGEMENT

9:10 Leveraging analytics and AI technologies to drive workforce and business insights

Utilising machine learning and predictive analytics to generate valuable business and organisational insights

Designing a clear strategy and roadmap for effective digital transformation

Managing change and navigating stakeholder challenges in the journey towards AI adoption

Alexis Saussinan Global Head of Organisation Development and People Analytics, Merck Group

9:40 Reshaping organisations, operations and the definition of work with the influence of AI

Distinguishing core skills essential to the future AI-powered workforce

Embracing the concept of “co-working” in the rapidly changing workplace

Defining the next generation of “high diversity, high performance” workplaces

Peter Andrew Senior Director, Workplace Strategies, Asia, CBRE

10:10 Humanising AI – Capitalising on “Bots” and “Brains” to maximise business outcomes in the era of AI

Facilitating the adoption of different AI technologies across an organisation’s blueprint requires concerted effort from all stakeholders. This includes the management, different business and support functions, as well as external parties. However when it comes to disruptive technologies like AI, It is never

easy to manage the expectations and overcome change resistance from different stakeholders. What do organisations need to have in place to manage different stakeholders involved in AI adoption? How can organisations ensure that they have the necessary talent and resources to kick-start their AI journey?

Driving a culture of continuous innovation to attain employee buy-in for AI applications

Changing the company’s DNA and managing stakeholder expectations for sustainable AI adoption

Finding the right talent, capabilities and skillsets to facilitate the organisation’s AI adoption journey

Encouraging cross-functional collaborations to advance enterprise-wide adoption of AI technologies

Dr Ravinder Singh Sachdev Deputy Chief Medical Information Officer, Tan Tock Seng Hospital

Fredric Fanthome Program Director, DBS Group Data First

Transformation Program, DBS Bank

11:00 MORNING BREAK

BRAINSTORM! INDUSTRY SPOTLIGHT

11:30 How has AI revolutionised different industries? How can different industries benefit from the application of AI technologies? What industry-specific actions do you need to take to drive a feasible and sustainable enterprise-AI journey?

Specially designed to maximise interaction with focus on different industries and their respective AI use-cases, each Industry Spotlight will be led by an industry leader. This 1-hour session is the most effective way for you to engage with industry peers and early adopters and have solution-oriented discussions on industry-focused, enterprise-AI adoption.

SPOTLIGHT A Banking, Financial

Services & Insurance

SPOTLIGHT C Logistics & Supply

Chain

SPOTLIGHT E Other Industries Goods

SPOTLIGHT BHealthcare & Pharmaceuticals

SPOTLIGHT D Retail & Consumer

12:30 NETWORKING LUNCH

EARLY ADOPTERS: KICK-START YOUR ARTIFICIAL INTELLIGENCE JOURNEY

13:30 Defining workable AI business outcomes to set a strong foundation in the enterprise-AI adoption journey

Finding the right balance between maximising output and minimising costs has always been of utmost importance to Sun Pharma’s operations and one of their strategies is through their AI-powered Intelligent Planning System. This allows them to understand the behaviour of machines through real-time analysis, and also set quality parameters to ensure 100% product quality in the manufacturing of their pharmaceutical drugs. In this session, uncover how Sun Pharma has accurately defined a workable AI business strategy through proper planning, analysis and cross-functional collaboration.

Identifying the right problem set to guide the business’s AI strategy

Aligning the end-goal of your AI project with organisational objectives to attain stakeholders’ buy-in

Identifying essential infrastructure, data and skillsets for AI projects

Navigating change management challenges and implementation for sustainable usage and outcomes

K Kulbhushan Global Head, Operations Strategy and Excellence, Sun Pharma


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CONFERENCE DAY TWO Wednesday, 29 August 2018

14:10 Piloting your AI project – What you need to know and how to get started

Today’s hospitals are rich and complex socio-technical environments where technology and human actions are closely interwoven and patient’s health outcomes are co-dependent on the success of this interaction. Moreover, it is increasingly recognised that the patient journey takes mostly place outside of the hospital. As medical and nursing care becomes more technology-dependent, many fear that sensors, robotics, digitalisation, machine learning and artificial intelligence will take the humanity out of health care. Do we need to worry? In this session, we explore various pilot projects on how KK Women’s & Children’s Hospital used “high tech” to perform repetitive and redundant activities while enabling nursing and medical staff to focus on “high touch”. Examples of these pilot projects include smart health video consultation, pregnancy chatbots, and real-time notifications for hand hygiene performance.

Building your AI business case and obtaining stakeholders’ buy-in for your AI project

Overcoming common AI project implementation pitfalls

Identifying the infrastructural support, data and skillsets critical to the success of an AI project

Setting clear benchmarks, KPIs for project evaluation

Dr Dirk De Korne Deputy Director, Medical Innovation & Care

Transformation, KK Women’s & Children’s Hospital

14:50 AFTERNOON BREAK

THE NEXT STAGE: GETTING AUTOMATION TO SCALE WITH ARTIFICIAL INTELLIGENCE

15:20 Creating synergies between different generations of “Intelligent Automation” to drive AI scalability

Understanding the “Intelligent Automation” journey with RPA, cognitive technologies, chatbots and AI

Maximising business value through each “Intelligent Automation” process

Developing effective and critical interactions between each process and technology for optimal value

Uttam Jaggu Vice President,

Head of Smart Automation-Central Functions, Société Générale

16:00 The next steps for enterprise-AI: Up-Skilling and Up-Scaling

Scaling the use of AI technologies across functions, businesses and industries

Reviewing the next stages of AI – Can AI be fully integrated into businesses?

Evaluating the feasibility of setting up an AI Centre of Excellence (CoE)

5 years down the road – Artificial Intelligence? Applied Artificial Intelligence? Artificial General Intelligence?

16:40 Closing Remarks from Chairperson

16:50 End of Conference


SPONSORSHIP OPPORTUNITIES

AI for Enterprise Asia 2018 is the first programme in Asia featuring 90% end-user speakers, providing the unique and targeted opportunity for you to be positioned right in-front of decision makers you need to meet, and at the top-of-mind of your target audience.

Contact us now at +65 6722 9388 or email [email protected] or call to discuss how we can tailor our sponsorship packages to suit your business objectives.THAT’S NOT ALL!

IF YOU PROVIDE THESE PLATFORMS, SERVICES OR SOLUTIONS…

PLATFORMS & SOFTWARE: AI Machine Learning

Deep Learning Data & Analytics

THE NATURAL LANGUAGE PROCESSING (NLP) FAMILY: NLP/NLG Optical Character Recognition

(OCR) Text Analytics Image Recognition Speech Analytics Voice Recognition

VIRTUAL AGENTS & CHATBOTS

CONSULTANTS & TECHNOLOGY EXPERTS

PARTNER WITH US TO MEET YOUR POTENTIAL BUYERS!

Demonstrate Thought Leadership Position your company as a thought leader by delivering a Keynote Address, moderating one of our Panel Discussions, leading one of our Interactive Roundtable Sessions – or even deep-dive into some of the biggest issues by facilitating our pre-or post-conference Workshops.

Showcase Your Solutions – Front & Centre Book an Exhibition Booth and demonstrate first-hand how your product/service is the solution to their problem.

Network & Generate Leads For Your BusinessOptimise your networking opportunities and get right in front of key decision makers by hosting a Private Luncheon or even taking up our 1:1 Meeting Packages with qualified leads.

Boost Industry Visibility & Corporate Branding Enhance your corporate profile and branding by hosting a Cocktail Reception, or one of our Networking Breaks – the most conducive time for you to interact with your prospects.

artificial 2nd annualearly adopters of ai are well aware that ai can enhance customer experience,...

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