arunamba project - copy

8/18/2019 ARUNAMBA Project - Copy

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A STUDY ON ORGANISATION’S FUNCTIONAL AREAS OF VILPOWER

SOLUTIONS INDIA (P) LIMITED IN NALLUR, AT ALANGULAM.

Institutional training report submitted in partial fullment of the

requirements for the award of the Degree of

MASTER OF BUSINESS ADMINISTRATION

BY

N.CHERMAARUNA

Register No: 950616!100

U"#er t$e g%i#&"'e o(

Mr.).SE*+A,UMAR-MBA.-

De&rt/e"t o( B%si"ess A#/i"istr&tio" MBA

Ei"stei" Co22ege o( E"gi"eeri"g- Seet$&&r&"&22%r.

Tir%"e23e2i4 6 01

7%"e8 015


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CERTIFICATE

Certify that this project titled “A STUDY ON ORANISATIONS

FUNCTIONA* DEA)ARTMENTS OF +I*)O;;ER SO*UTIONS INDIA


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DEC*ARATION

I hereby declare that the institutional training report undergone at

+I*)O;ER SO*UTIONS INDIA


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AC,NO;*EDEMENT

CERTIFICATE

Certify that this project titled “A STUDY ON ORANISATIONS

FUNCTIONA* DEA)ARTMENTS OF +I*)O;;ER SO*UTIONS INDIA


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Internal (&aminer (&ternal

(&aminer

,lace-

Date-

.!C$(/+00/1.0

/eg!.o-234567586447

CHAPTER CONTENTS

I CHAPTER-I

1.1 Introduction about the Study

II CHAPTER-II

2.1 Industry Profile

2.2 ITES

2.3 Growth of ITES Industry

2.4 SWOT nalysis

III CHAPTER-III 3.1 !o"#any Profile

3.2 bout $il#ower Solutions

3.3 $il#ower Solutions Tea"

3.4 Infrastructure

3.% Or&ani'ational Structure

3.( )u"an *esource

IV CHAPTER-IV4.1 9bjecties of the :tudy

4.2 ;enets of the study4.3


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CHAPTER-I

1.1 INTRODUCTION:

study on functional areas in the deals with all the functional

de#art"ents of the co"#any. ll the de#art"ents #lay a -ital role in the

co"#any each de#art"ent #erfor"s se#arate tas/ but they are inter related with

each other.

In order to "a/e the wor/ efficient the indi-idual should be trained well.Trainin& is used as atoll for that and trainin& differs based on curriculu" and 0ob

#rofile of each indi-idual. The e"#loyees are &i-en trainin& and also "oti-ated

in the or&ani'ation to do their wor/ -ery efficiently.

The Industrial trainin& is also hel#ful to acuire new "ani#ulati-e s/ills

technical /nowled&e #roble" sol-in& a##roach and hel#s to ha-e a better

understandin& of the or&ani'ation.

$IPOWE* SOTIOS is absolutely co""itted to the southern rural

re&ion which is on a "arch to #ro-e its identity in outsourcin& ser-ices in the

surroundin& /ey areas.

True to SS!O5s #resa&e about the si&nificant &rowth in ,PO

industry $IPOWE* SOTIOS wor/s in the #rocess of e6#lorin& "ulti#le

new deli-ery centres across the state in tier 2 7 3 cities "eet the &rowin&


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de"and for ,PO ser-ices and to #ro-ide cost effecti-e and con-enient solutions

to "eet client reuire"ent To &et fa"iliar with the industrial acti-ities and

-arious functional areas in the Or&ani'ation. To &et industrial e6#osure to the

real or&ani'ation setu#. To choose the career based on the e6#erience throu&h

internshi# trainin& #ro&ra".

CHAPTER-II

INDUSTRY PROFILE

2.1 ITES

The Infor"ation Technolo&y8Enabled Ser-ices 9ITES: industry is defined

as outsourcin& of #rocesses that can be enabled with infor"ation technolo&y

and co-ers di-erse areas li/e finance )* ad"inistration health care

teleco""unication "anufacturin& etc. It #ro-ides ser-ices that are deli-eredo-er teleco" or data networ/ to a ran&e of e6ternal business areas.The &rowth of ITES has o#ened windows for 0ob o##ortunities ser-ice

offerin&s and forei&n in-est"ents in India.

Se!"#e$ %&!"'e' ITES

The outsourcin& ser-ices #ro-ided by ITES industry are;

*PO,PO stands for ,usiness Process Outsourcin&. 5a0or cor#orations in the

S and Euro#e are outsourcin& their bac/ office o#erations to India to sa-e

costs. e.&. e"#loyee #ayroll data entry -oice callin& for bac/ end acti-ities etc.

+PO


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#art of a co"#any=s -alue chain. Therefore


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di-erse areas li/e finance )* ad"inistration health care teleco""unication

"anufacturin& etc.

I'"34$ P&/e/"35

The country=s stren&ths in the for" of low staff costs a lar&e #ool of

s/illed En&lish s#ea/in& wor/force conducti-e #olicy en-iron"ent and

Go-ern"ent su##ort has "ade India a #o#ular choice for custo"ers see/in&

outsourced ser-ices. Indian Go-ern"ent is "a/in& assiduous effort for

#ro"otin& ITES. The country is well #ositioned to deri-e benefits fro" the

ITES "ar/et and beco"e a /ey hub for ITES ser-ices.

2.2 GROWTH OF ITES INDUSTRY

*3#67&'

"he outsourcing history of India is one of phenomenal

growth in a ery short span of time! "he idea of outsourcing has

its roots in the =competitie adantage= theory propagated by

0dam :mith in his book ="he Wealth of .ations= which was

published in 6>>5!:ince the onset of globali*ation in India

during the early 6224s) successie Indian goernments hae

pursued programs of economic reform committed to

liberali*ation and priati*ation! "ill 6227) the Indian telecom

sector was under direct goernmental control and the state

owned units enjoyed a monopoly in the market! In 6227) the

goernment announced a policy under which the sector was

liberali*ed and priate participation was encouraged! "he new

"elecom ,olicy of 6222 brought in further changes with the

introduction of I, telephony and ended the state monopoly on

international calling facilities! "his brought about a drastic


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reduction and this heralded the golden era for the I"(:?;,9

industry and ushered in a slew of inbound?outbound call

centers and data processing centers!

>es#ite bein& a fled&lin& in the &lobal ITES?,PO industry the Indian

ITES industry recorded a &rowth rate in e6cess of %@A in 2@@28@3. Industry

e6#erts consider this a #ositi-e indication of the ti"es to co"e and a loo/ at the

ran/in& and the re-enue and headcount statistics show the #otential of the

industry. The &lobal ITES?,PO industry was -alued at around SB CC3 billion

durin& 2@@2 and accordin& to esti"ates by the International >ata !or#oration

worldwide it is e6#ected to &row at a !o"#ounded nnual Growth *ate

9!G*: of DA durin& the #eriod 2@@282@@(.

F/e

The India do"estic IT and ITES "ar/et is e6#ected to cross the

*s.2@@@@@crores 9S> %@ billion: "ar/ in 2@12 co"#ared to *s. D@@14

crores recorded in 2@@C accordin& to I>! India. This translates into a

co"#ounded annual &rowth rate 9!G*: of 1.4 #er cent in the fi-e8year

#eriod. To&ether with IT and ITES e6#orts re-enue of *s.32@2C crores the

total IT and ITES industry si'e will &row to *s. %2DDC( crores 9S> 132

billion: by 2@12 re#resentin& a !G* of 1(.% #er cent.

*PO

,usiness #rocess outsourcin& 9,PO: is a subset of outsourcin& that

in-ol-es the contractin& of the o#erations and res#onsibilities of s#ecific

business functions 9or #rocesses: to a third8#arty ser-ice #ro-ider. E6a"#les of

such business #rocess outsourcin& 9,PO: include custo"er ser-ice web8content

de-elo#"ent bac/ office "ana&e"ent and networ/ consultancy etc.

Se!"#e$ *PO


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,PO is ty#ically cate&ori'ed into bac/ office outsourcin& 9when doin&

con-ersation in -oice #rocess: 8 which includes internal business functions such

as hu"an resources or finance and accountin& and front office outsourcin& 8

which includes custo"er8related ser-ices 9li/e !usto"er care: such as contact

centre ser-ices.

*PO-A O!e!"e


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!lient 1 to client n re#resents the clients which are bi& IT co"#anies

located in forei&n countries. These IT co"#anies outsource their #rocess to the

-endor which is located in tier 1 location of the ho"e country. nd these

co"#anies outsource the #rocess to -arious concerns li/e ,PO rural ,PO and

s"all #layer co"#anies which "ay be located at tier 2 or tier 3 locations. Thus

the acti-ities of ,PO are #rocessed.

*ee0"/$ 3' 5""/3/"&$

The "ain ad-anta&e of ,PO is the way in which it hel#s increase a

co"#any=s fle6ibility. )owe-er se-eral sources ha-e different ways in which

they #ercei-e or&ani'ational fle6ibility. In early 2@@@s ,PO was all about cost

efficiency which allowed a certain le-el of fle6ibility at the ti"e. >ue to

technolo&ical ad-ances and chan&es in the industry 9s#ecifically the "o-e to

"ore ser-ice8based rather than #roduct8based contracts: co"#anies who choose


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to outsource their bac/8office increasin&ly loo/ for ti"e fle6ibility and direct

uality control .,usiness #rocess outsourcin& enhances the fle6ibility of an

or&ani'ation in different ways;

5ost ser-ices #ro-ided by ,PO -endors are offered on a fee8for8ser-ice

basis usin& business "odels such as *e"ote In8Sourcin& or si"ilar software

de-elo#"ent and outsourcin& "odels This can hel# a co"#any to beco"e "ore

fle6ible by transfor"in& fi6ed into -ariable costs. -ariable cost structure hel#s

a co"#any res#ondin& to chan&es in reuired ca#acity and does not reuire a

co"#any to in-est in assets thereby "a/in& the co"#any "ore fle6ible.

Outsourcin& "ay #ro-ide a fir" with increased fle6ibility in its resource

"ana&e"ent and "ay reduce res#onse ti"es to "a0or en-iron"ental chan&es.

nother way in which ,PO contributes to a co"#anyFs fle6ibility is that

a co"#any is able to focus on its core co"#etencies without bein& burdened by

the de"ands of bureaucratic restraints.


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they e6#anded. It a-oids a #re"ature internal transition fro" its infor"al

entre#reneurial #hase to a "ore bureaucratic "ode of o#eration.

co"#any "ay be able to &row at a faster #ace as it will be less

constrained by lar&e ca#ital e6#enditures for #eo#le or eui#"ent that "ay ta/e

years to a"orti'e "ay beco"e out dated or turn out to be a #oor "atch for the

co"#any o-er ti"e.

lthou&h the abo-e8"entioned ar&u"ents fa-our the -iew that ,PO

increases the fle6ibility of or&ani'ations "ana&e"ent needs to be careful with

the i"#le"entation of it as there are issues which wor/ a&ainst these

ad-anta&es. "on& #roble"s which arise in #ractice are; failure to "eet

ser-ice le-els unclear contractual issues chan&in& reuire"ents and unforeseen

char&es and a de#endence on the ,PO which reduces fle6ibility. !onseuently

these challen&es need to be considered before a co"#any decides to en&a&e in

business #rocess outsourcin&.

further issue is that in "any cases there is little that differentiates the

,PO #ro-iders other than si'e. They often #ro-ide si"ilar ser-ices ha-e si"ilar &eo&ra#hic foot#rints le-era&e si"ilar technolo&y stac/s and ha-e si"ilar

Huality I"#ro-e"ent a##roaches.

T8e3/$

*is/ is the "a0or drawbac/ with ,usiness Process Outsourcin&.

Outsourcin& of an Infor"ation Syste" for e6a"#le can cause security ris/s

both fro" a co""unication and fro" a #ri-acy #ers#ecti-e. +or e6a"#lesecurity of orth "erican or Euro#ean co"#any data is "ore difficult to

"aintain when accessed or controlled in the Indian Sub8!ontinent. +ro" a

/nowled&e #ers#ecti-e a chan&in& attitude in e"#loyees underesti"ation of

runnin& costs and the "a0or ris/ of losin& inde#endence outsourcin& leads to a

different relationshi# between an or&ani'ation and its contractor.

*is/s and threats of outsourcin& "ust therefore be "ana&ed to achie-eany benefits. In order to "ana&e outsourcin& in a structured way "a6i"i'in&


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#ositi-e outco"e "ini"i'in& ris/s and a-oidin& any threats a ,usiness

continuity "ana&e"ent 9,!5: "odel is set u#. ,!5 consists of a set of ste#s

to successfully identify "ana&e and control the business #rocesses that are or

can be outsourced.

nother fra"ewor/ "ore focused on the identification #rocess of

#otential outsourceable Infor"ation Syste"s identified as )P is e6#lained. .

Willcoc/s 5. acity and G. +it'&erald identify se-eral contractin& #roble"s

co"#anies face ran&in& fro" unclear contract for"attin& to a lac/ of

understandin& of technical IT8 #rocesses. ,PO is a sector which is #rocessed

business fro" outsources.

2.9 SWOT ANALYSIS

R35 *PO

*ural ,PO is a hirin& -enture to ta/e res#onsibility for a business

#rocess. *ural ,PO is si"ilar as ,PO but it is o#eratin& in $illa&e #anchayats.

Re3$&$ 0& e$/35"$8"7 35 *PO

STRENGTHS

ar&e no. of talented &raduates

ffordable and uality education asco"#ared to de-elo#ed countries

En&lish lan&ua&e benefit

Well8de-elo#ed IT industry

Stron& custo"er base of well/nown co"#anies

Powerful -enture ca#ital interestin in-estin& in &rowth o##ortunity

WEA+NESS

Scarce forei&n lan&ua&e s/illsother than En&lish.

ac/ of custo"er ser-iceculture

E6#ensi-e and #oor uality

teleco" infrastructure

Poor electricity su##ly

!ultural differences

)i&h attrition rates thereforeless no. of #eo#le withe6tensi-e call centre

e6#erience

http://en.wikipedia.org/wiki/Business_continuity_managementhttp://en.wikipedia.org/wiki/Business_continuity_management


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To narrow the social and econo"ical &a# between rural and urban areas

Wo"en E"#ower"ent

*e-erse 5i&ration

To increase the nu"ber of *ural Entre#reneurs

Increase the *ural E"#loy"ent ratio To reduce the cost of o#eration

Fe3/e$ 3' #8355e7e$ &0 R35 *PO$:

+er? *o@ Attritio": Compared to ;,9s in urban areas) rural

;,9s don@t suAer attrition problems! In fact attrition is almost

not present in rural ;,9s!

E/2o?/e"t &"# Re3erse /igr&tio": 9ne of the key aspects

with rural ;,9s is that it proides employment to illages and

smaller towns! "hough it may not be as huge as that in the

bigger cities) they source resources and manpower locally! "his

has led to many youth going back to their illages after they

had migrated to bigger cities for job opportunities!

I"(r&str%'t%re '$&22e"ges: "hough ;,9s in rural areas

suAer from obstacles like poor infrastructural facilities) lack of

internet connectiity and electricity) e&perts are of the opinion

that they are highly sustainable as they are cost eBcient! "hey

are proing to be lucratie to both employers and the locals as

they hae enabled a large rural population to earn and lie with

dignity! urther) the gap between the metro cities and rural

locations has also been reducing and has imbibed true

concepts of globali*ation into India@s rural roots!

/ural ;,9s hae kindled the entrepreneurial spirit of many

in India and are surely changing outsourcing trends in India!


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$oweer the growth is small but steady! 9nly time will tell if

rural ;,9s can bring in bigger growth to thousands of smaller

towns in India!

/ise of /ural ;,9s in India

"hough achieing e&treme cost benets has been the

underlying force driing businesses to set up ;,9s in rural

India) there are other crucial factors which hae augmented

this ;,9 trend!

T3$6$ *e#&"7 I#e3$"75 M'3e

When tier 6 cities started sericing more knowledge

intensie jobs like nowledge ,rocess 9utsourcing and


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2. R"$"7 C&$/$ " C"/"e$

With India ying for major software contracts and its emergence as

world=s leading software serice proiderF the cost of liing)

infrastructure) medical care) etc!) has seen a sharp rise in the cities)

inariably aAecting the cost of ;,9 serices in India) which has sort

of reached a tipping point now! "his also made businesses to set up

rural ;,9 centres which are e&tremely cheaper.

"op Challenges aced ;y /ural ;,9s

9biously the e&treme cost benets do not come easy! "he

challenges posed by rural ;,9 in India seem e&tremely diBcult)

and at times impossible too) but not insurmountable!


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;. I/e$e T3""7

s the education le-els are low you ha-e to s#end "uch ti"e resources

and "oney in &ettin& the" trained and wor/able.

"he /oad 0head

"he challenges mentioned aboe are surmountable) and

can be carefully and eAectiely addressed to make greater

inroads! .o nation is untouched by the brain drain) and rural

areas in India are no diAerent! $oweer) reerse brain drain is a

possibility as most people are willing to return back if gien job

opportunity in their own area! When put into practice) this

method may address the problem of unskilled workforce

eAectiely!

:econdly) =/ise of ;,9 in India= is nding its true meaning

with many rural ;,9 outreach initiaties e&plored by innoatie

businesses like the :ource for Change ' an initiatie of the

+umbai'based ,rimal oundation! "he good news is that

around 644 such organi*ations are likely operating around

India!

:o) the future of rural ;,9 in India shows promise and

shall clearly encompass iable rural areas! If you hae any

queries on outsourcing call centre serices to India or

regarding ;,9s or ,9s) get in touch with representaties from

9utsource India nowG


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CHAPTER-III

COMPANY PROFILE

9.1 A*OUT VILPOWER SOLUTIONS

$ilPower Solutions is a ,PO ser-ices #ro-idin& or&ani'ation founded by5r . E'hil-anan. It was founded on uly of 2@1@.

The ai" of the co"#any is to be reliable res#onsi-e and #ro-ide cost8

effecti-e ti"ely solution "eetin& custo"er e6#ectation throu&h continuous

#rocess i"#ro-e"ent. They #ro-ide ,usiness Process Outsourcin& 9,PO:

ser-ices for a -ariety of industry -erticals includin& &o-ern"ent.

$ilPower Solutions bein& a *ural ,PO or&ani'ation at the sa"e ti"e theyset hi&h bench"ar/ on uality and deli-ery to that of any well established ,PO

or&ani'ation. This is a #rofessionally or&ani'ed co"#any with the state of art

technolo&y which could "eet any ty#e #rocess that the client de"ands. The

or&ani'ation selected and trained e"#loyees to be industry ready. They can be

easily "oulded to the clientsF #rocess in a short ti"e.

The -alues of $ilPower solutions include Tea"wor/ En0oyin&

Producti-ity lon&8astin& *elationshi# !o""it"ent and Inno-ation. They


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also #rioriti'e and i"#le"ent #rotection of custo"er s#ecific #ersonal

infor"ation and see/ to enhance confidentiality standards as establish -aluable

relationshi#s with their custo"ers #artners local co""unities and e"#loyees.

!urrently $ilPower solution is on e6#ansion "ode widenin& the area of

o#eration and "ulti8fold increase in the "an#ower too.

9.2 VILPOWER SOLUTIONS TEAM

The tea" of $ilPower solutions has e6#erts in data entry and te6t su##ort

with the s/ill set that "atches the reuire"ent of any to# or&ani'ation. The

initial le-el trainin& #ro-ided by the co"#any is desi&ned in such a way that the

e"#loyees could "ould the"sel-es li/e a cha"eleon to any #rocess within a

short s#an. The e"#loyees are sha#ed to the e6tent that they are ready to wor/

24JC and 3(% days thereby #ro-in& that e"#loyees of -illa&es are co"#etentenou&h to "atch si"ilar e"#loyees in "etros. The raw s/ill obtained fro" our

tea" who ori&inate fro" rural bac/&round is syste"atically nurtured to "eet

the hu"an resource need of the or&ani'ation.

The e"#loyees are recruited based on the ea&erness to wor/ interest to

learn fle6ible in ti"e and ethical in all their wor/s. The e"#loyees under&o 3@

days of S/ill Enhance"ent Trainin& in which they are technically and "entally #re#ared to "eet the industry standards. The co"#any currently runs with a fit

of 1%@seats and at a focusin& for an increase of 2@@ in nu"bers. The $ilPower

tea" focuses on inno-ation and uality which will e-entually result in

si&nificant #roducti-ity i"#ro-e"ents and cost reductions.

9.9 INFRASTRUCTURE


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$ilPower solutions ha-e "ade substantial in-est"ents in interior desi&n

co"#utin& networ/ internet and teleco" connecti-ity networ/ security and

reco-ery "ana&e"ent. The e"#loyees feel co"fortable in the at"os#here with

all a"enities. The office s#ace is (@@@ s8ft with 24 hour su##ort of Power

,ac/8#.


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9.; DATA SECURITY

$ilPower Solutions &i-e ut"ost i"#ortance to secure the custo"ersF data.

>ata security is "ana&ed -ia s#ecific read?write access based on user roles.

>ownloadin& and u#loadin& of data can be done only fro" the ser-er roo" and

only by syste" ad"inistrator. ccesses to data stored in the ser-er for end8users

are restricted accordin& to their. ccesses to data stored in the ser-er for end8

users are restricted accordin& to their #ro0ects. S#ecific folders are assi&ned to

sa-e their docu"ents in the ser-er and not in their local "achines. !ontent

filterin& in enabled at the le-el to "iti&ate entry of "alicious files fro"

internet. Entire is #rotecte.

Entry to Ser-er roo" where all the data is stored is restricted. Only syste"s

d"inistrators ha-e access to the ser-er roo" and all acti-ities in the ser-er

roo" are lo&&ed and #eriodically -erified by the 5ana&e"ent.

ORGANISATIONAL STRUCTURE

+ounder and E6ecuti-e >irector

5ana&in& >irector


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9.


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The ti"e duration for each shift is ine hours. In $ilPower solutions #er

day there are 2 shifts for labours.

S)I+T ;1 .@@.5

%.@@P.5

S)I+T ;2 1.@@P.5 1@.@@

P.5

RECRUITMENT PROCESS

The "ana&e"ent of )* is an or&ani'ation is the concerned of the

#ersonnel de#art"ent. Personal >e#art"ent hel#s in attractin& holdin&

"aintains #lannin& utili'in& trainin& and hirin& an effecti-e wor/ #lace that

will aid in the acco"#lish"ent of the fir" ob0ecti-es.

>e#uty "ana&e"ent re#resentati-e is the head of the #ersonnel

de#art"ent. )e is res#onsible for #ro-idin& &ood wor/in& conditions and "ore

facilities. +our "e"bers are wor/in& under hi".

In this de#art"ent they conduct trainin& and allow #lace"ent to the

e"#loyees.

RECRUITMENT:

+or Production de#art"ent the a&e li"it for recruit"ent is 1 to 24. In

case of others a&e li"it "ay -ary accordin& to the desi&nation educational

ualification of the wor/ers. In this institution the educational ualification of

the wor/ers should be abo-e the standard.

SELECTION:


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Selection tests "ay #ro-ide infor"ation about their a#titude interest

ty#in& s#eed eye test etcKselection tests are nor"ally followed in the #ersonal

inter-iew of the candidates. The #ersonal "ana&er conducts it.

TRAINING:

The co"#any for i"#ro-in& #erfor"ance of the indi-idual wor/ers in

#articular 0ob conducts -arious trainin& #ro&ra""es.

POPULATION

The #o#ulation for this research is -arious #ersonnel in $ilPower

solutions as )u"an resource "ana&er #ro0ect "ana&er trainer and e"#loyees.

P&%53/"& $"=e () > 12?

Where

S.N& P3/"#53$ Ne

$

1 E"#loyees 1112 d"in 5ana&er 1

3 O#eration 5ana&er 1

4 5ana&ers Syste"7

etwor/

1

% )* 5ana&er 1

( Process 5ana&ers 3

C Public *elationshi#

5ana&ers

2

T&/35 12?

PERCENTAGE ANALYSIS

Percenta&e analysis is the "ethod to re#resent raw strea"s of data as a

#ercenta&e 9a #art in 1@@ #ercent: for better understandin& of collected data.

PercentageAnalysis= Numberofemployees

Totalsamplesize ×100


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SYSTEM NETWOR+S

In a ,PO co"#any the syste"s and networ/ is the bac/bone of the

co"#any. The co"#any runs under with so"e /ind of the syste"s and

networ/s.

S$/e:

Total no of syste"s L 12@

Se!e:

##lication L 1

Web L1

>ata L 4

,ac/u# L 2

)ardware firewall L 1

C&e#/"&:

eased line connection 91;1: L 2 9% 5b#s 7 2 5b#s:

SERVICES

The established ser-ice of $ilPower solutions are better /nown in the

industry for uality #recision cost effecti-eness and abo-e all strict adherence

to the ti"e deadline. One of the core stren&ths of $ilPower Solutions is the

#assion towards technolo&ical ad-ance"ents and &rowin& alon&. The clients for

$ilPower solutions are Online E8ser-ices S, and ine stars.

") Me'"3 M&"/&"7 Se!"#e$

"") D3/3 C&!e$"&

""") D"7"/35"=3/"&

"!) D3/3 E/

!) D3/3 C3%/e


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MEDIA MONITORING SERVICES

The $ilPower solutions are wor/ed with content in "ulti#le lan&ua&es

for"ats and layouts. They hel#ed the custo"ers i"#ro-e on cycle ti"e reduce

cost of o#erations and achie-e world8class uality.

• E6#erience of wor/in& with to# "edia "onitorin& a&encies of + +iles

Out#ut +ile ; rticle P>+ and rticle J5

5ode of *ecei-in& +iles ; +TP

5anual Process ; !li##in& 7 Editin&

DATA CONVERSION

>ata con-ersion is the con-ersion of co"#uter data fro" one for"at to

another. The chan&in& of the re#resentation of data fro" one for" to another

as fro" binary to deci"al or fro" one #hysical recordin& "ediu" to another

as fro" card to dis/.

• Well eui##ed syste" can con-ert all ty#es of data in all a-ailable

for"ats.

• Powered by $ilPower En&ineerin& Tea".

In#ut +iles ; P>+ +ile

Out#ut +ile ; 5icrosoft Office E6cel

5ode of *ecei-in& +iles ; Web in/


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Pro0ect ature ; Offline

DIGITALI@ATION

!on-ersion ser-ices include con-ersion of all #rinted boo/s and for"s web8

based articles "a&a'ines #a#er8based data and "anuscri#ts into electronic

for"ats such as e8boo/s e8research #a#ers e8"a&a'ines e8brouchers and e8

0ournals.

E6#erience of wor/in& with T &o-ern"ent for >i&itali'ation of Printed

##lication for"s.

>i&itali'ed !on-ersion of boo/s "a&a'ines and catalo&ues E8Publishin& 9+or all #o#ular file for"ats:

E8,oo/s

E8*esearch and scholarly #a#ers

E8,rochures and 0ournals

Increased #roducti-ity

World8class technolo&y at lower rates

GENEALOGY PROCESS

This Genealo&y #rocess is a offline #rocess in which we ha-e to con-ert the

5anual )andwritten into E6cel +or"at. It is #urely a ty#e writin& based wor/.

In#ut +iles ; Scanned )andwritten PEG or P>+ +iles

Out#ut +ile ; 5icrosoft office E6cel +or"at

5anual Process; 5anuscri#t !on-ersion


an&ua&es ; En&lish Sweedish

HISTORICAL NEWSPAPER

Our !o"#any will recei-e the files based on !o! conce#t in which we

ha-e to se#arate the articles in Monin& #rocess and ha-e to correct the O!* read


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te6t in Editin& for the )eadline Sub headline ,y line and bstract for the

articles.


Process Ti"in& ; ;@@ 5 to %;@@ P5 7 1;@@ P5 to 1@;@@ P5

5anual Process ; Monin& 7 Editin&

uto Process ; P>+ to TI++ con-ersion P>+ 7 J5 !on-ersion

Pro0ect ature ; Online

DATA ENTRY

The #rocess of &ettin& infor"ation into a database usually done by

#eo#le ty#in& it in by way of data8entry for"s desi&ned to si"#lify the #rocess.

sually the #rocess was transferrin& written or #rinted data to #rocess able

for" by /eyin& it character by character.

AIRCEL ONLINE FORM FILLING

In ircel +or" +illin& #rocess they ha-e to fill the details of the ircel

SI5 !ard subscriber in online. It is tool based for" fillin& #ro0ect the left hand

side of the toll dis#lay the scanned co#y of the !usto"er ##lication +or" and

the ri&ht side dis#lays the fields which they ha-e to enter the details.

In#ut +iles ; Scanned !usto"er ##lication +or" 9PEG:Out#ut +ile ; Entry with >atabase


ONLINE VOTER IDENTITY CARD REGISTRATION

They are the authori'ed centre for the online re&istration of $oter Identity

!ard for Ta"ilnadu Election >e#art"ent. General #ublic can co"e to our centre


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for re&istration of new identity card chan&es and correction in the e6istin&

identity card.

DATA CAPTURE

>ata ca#tureis the #rocess for con-ertin& infor"ation into a for" that can

be handled by a co"#uter.

In#ut of data not as a direct result of data entry but instead as a result of

#erfor"in& a different but related acti-ity. ;arcode reader eui##ed

su#er"ar/et chec/out counters

+or e6a"#le ca#ture in-entory related data while recordin& a sale. See also data

collection data lo&&in&.

DURING THE FESTIVAL PROECTS

Online +or" +illin& for Ta"ilnadu Go-ern"ent

Online *eliance +or" +illin&

Transcri#tion Process

ONLINE FORM FILLING FOR TAMILNADU GOVERNMENT

+or distributin& +ree >)OTI and S*EE for Pon&al +esti-al Ta"ilnadu

&o-ern"ent introduces this Online Entry for enterin& the details of the

beneficiaries on Talu/ basis. They ha-e co"#leted that wor/ for 3 Talu/s

ha-in& "ore than 2 ac records in ti"ely "anner.

In#ut +iles ; )andwritten )ard !o#y

Out#ut +ile ; Online Entry

5ode of *ecei-in& +iles ; +ro" the Talu/s


ONLINE RELIANCE FORM FILLING


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This #ro0ect is sa"e as that of the I*!E for" fillin& #ro0ect that they

are currently doin&. They did this online entry for the details of *eliance SI5

card subscribers.

In#ut +iles ; Scanned !usto"er ##lication +or" 9PEG:

Out#ut +ile ; Entry with Online +or" +illin& Tool


TRANSCRIPTION PROCESS

In this #ro0ect they ha-e con-erted the udio content into a te6t

docu"ent. They ha-e recei-ed -ideo files of IIT ecturesN based on the

instruction fro" the clients the out#ut file should be #re#ared.

In#ut +iles ; $ideo +ile

Out#ut +ile ; 5icrosoft Office Word 7 ote#ad



CHAPTER IV

;.1 O*ECTIVES OF THE STUDY

The followin& are the ob0ecti-es of the study

To "a# the e"#loyees s/ills with #rocess of the co"#any.

To find out the #rocess reuire"ent in $il#ower solutions.

*an/ the s/ill sets of all e"#loyees in $il#ower solutions.

To identify the &ras#in& #ower of all e"#loyees in $il#ower solutions.


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;.2 *ENEFITS OF THESTUDY

The followin& are the benefits of the study

• To increase the e"#loyees #roducti-ity

• This study will hel# to i"#ro-e the wor/ #erfor"ance.

;.9 LIMITATIONS OFTHE STUDY

The followin& are li"itation of the study

• The data of this study are collected fro" the "ana&ers of the concerned

e"#loyees so "ana&erFs -iews about the e"#loyees "ay be biased.

•

The study was confined only to the "ana&ers and not fro" the e"#loyees-iew.

• The #ri"ary data collected is fro" uestionnaire and hence the result

would bear all the li"itations of the #ri"ary data.

CHAPTER V

.1 FINDINGS

5a0ority94(: of the res#ondents are in the a&e &rou# of 2182% years old.

5a0ority of %@ fe"ale e"#loyees.

5a0ority 91C: of the res#ondents are wor/in& in historical news #a#er

#rocess.

5a0ority92D: of the res#ondents are ha-in& 182 years e6#erience.

5a0ority92(:of the res#ondents are ha-in& "ediu" ty#in& s/ill.

5a0ority 92%:of the res#ondents ha-in& a-era&e /nowled&e in En&lish.

5a0ority92%:of the res#ondents are e6#ertise in co"#uter usa&e.

5a0ority92C:of the res#ondents are "ediu" learners.

5a0ority 923: of the res#ondents are deli-erin& the #roducts in D@8D%A

uality 5a0ority 94C: of the res#ondents are co"fortable with wor/ shift of

58 % P5.


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5a0ority 93%:of the res#ondents are not ready to stretch wor/.

5a0ority92D: of the res#ondents are ha-in& nor"al concentration on

wor/. 5a0ority 93: of the res#ondents of #erfor"ance with res#ect to tea"

wor/ is a-era&e. 5a0ority914:of the res#ondents feel that it is nor"al to ado#t the chan&es.

5a0ority933:of the res#ondents are not ha-in& any e6#erience

There is si&nificant associations e6ist between years of e6#erience and

ty#in& s#eed. When years of e6#eriences increases ty#in& s#eed also

increases. There is no si&nificant association e6ist between years of e6#erience and

En&lish /nowled&e. )ence years of e6#erience increase there is no

chan&e in e"#loyee /nowled&e. There is si&nificant associations e6ist between years of e6#erience and

!o"#uter usa&e and efficient handlin&. When years of e6#eriences

increases /nowled&e about co"#uter usa&e and efficient handlin& also

increases. There is si&nificant association e6ist between years of e6#erience and

ty#e of learner. Ty#e of learners and years of e6#erience of e"#loyees

ha-e si&nificant association and then years of e6#erience increases ty#es

of learnin& also increases. There is si&nificant association e6ist between

ty#e of learner and uality of wor/.

.2 CONCLUSION

The &rowth of any or&ani'ation de#ends on the s/ill of the e"#loyee. In

this as#ect an or&ani'ation should identify the s/ill of each e"#loyee to

attain a &ood turn o-er for the co"#any which will benefit both the

or&ani'ation and the e"#loyee. )ence to withstand with the co"#etition in


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the #resent cor#orate scenario an or&ani'ation should be hand in hand with

e"#loyee to function at its best. Thus by &i-in& "ore o##ortunitiesfor trainin& to the e"#loyee the turn o-er and asset of the co"#any the

e"#loyee can &ain a lot.

.9 *I*LIOGRAPHY

WE*SITES

>efinition of ,PO. 9n.d:.*etri-ed0uly 1 2@14 fro"

htt#;??www.businessdictionary.co"?

)istory of ,PO. 9n.d:.*etri-ed0uly 1% 2@14

fro"htt#;??en.wi/i#edia.or&?wi/i?,usiness#rocessoutsourcin&

*ural ,PO. 9n.d:. *etri-ed 2@ 2@14 fro" htt#;??www.elcot.in?ruralb#o

*OO+ REFERENCE

!.,.5e"oria$.S.P.*oa 92@12:Personnel 5ana&e"ent )i"alaya

Publication )ouse


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.


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.


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arunamba project - copy

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