arya institute of engineering & technology interim report

8/12/2019 Arya Institute of Engineering & Technology Interim Report

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http://egov.engineeringwatch.in/

campusgovLinking eGov Projects to Engineering Campuses

INTERIM REPORT

Programme

E-GOVERNANCE MISSION MODE PROJECT COMMON SERVICE CENTERS

ARYA INSTITUTE OF ENGINEERING & TECHNOLOGY

2013 -14

FOR

BY


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Department of Information TechnologyArya Institute of Engineering & Technology, Jaipur

Rajasthan Technical University, Kota

May-2014


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Final assessment report

for the

Common Service Centers

in Rajasthan


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Declaration

I Prabhudutta Ray do hereby declare that the work, which is being presented in the final assessment

report is an authentic record of my own work carried out by me and is not submitted earlier to any other

organization or institute in any purpose.


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Acknowledgement

Godis omnipotent, omnipresent and omniscient. I bow before Him for showering His blessings on

me. This report is an outcome of the blessings of God and the good wishes of my parents,

colleagues, friends and students who are working with me in this project.

I am very much grateful to our chairman Sir Dr. Arvind Agarwalfor his constant inspiration and

support for completing this report successfully.

I express my gratefulness and appreciation to our beloved Principal Sir Dr. M.L.Guptaand Director

Sir Dr. Surendra Sharmawho gave me valuable suggestions during the preparation of this interimreport.

A special word of thanks to our respectful head of Training and placement cell Ms. Gundeep

Chadda and Ms. Roopneet Kaur for her important tips failing which this report would not be

completed in time.

I would like to extend my thanks to Ms. Richa Bhatnagar, Asst. Manager and State Anchor for

CSC project of Rajasthan who gave me valuable suggestions during the preparation of this report.

I wish to express my special thanks to Mr. Ashish Agarwal student of Computer Science &

Engineering branch of Arya Institute of Engineering & Technologywho helped me very much in

making this report a reality.

.

Mr. Prabhudutta RayAssociate Professor & Head

Department of Information Technology

AIET, Jaipur


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Final Assessment Report Page 1

Table of Contents

1. Introduction

1.1 National e-Governance Plan....3

1.2 Mission Mode Projects....... 4

1.3 Objectives... 5

1.4 Common Services Centres Scheme.6

1.5 Description of the Common Services Centres Scheme....7

2 Operating details of the CSC schemes...9

2.1 Building the Rural hubs....9

2.2. Role of Department of Information Technology, Government of India ...10

2.3 The State Designated Agency (SDA) ....10

2.4 Role of the NLSA...11

2.5 Role of the Service Center Agency (SCA).. ..11

2.6 The Village Level Entrepreneur (VLE)..11

2.7. Description of the CSC Infrastructure...12

3. CSC enabling service transformation.133.1 CSC Scheme ..14

3.2 Leveraging CSCs as Business Correspondents....15

3.3 CSC Structure in Rajasthan .15

3.4 SERVICES ..16

3.5 Operational CSCs17

3.6 Network of kiosks...20

3.7 Department wise transactions..22

3.8 Department wise survey...23

4. E-Mitra.25

4.1 E-Mitra Transaction details.26

4.2 Average income per kiosk...27

4.3 Transactions Growth ..27

4.4 Challenges...28

5. Establishment of DOIT&C in Rajasthan State30

5.1 Services offered by the DOIT&C of Rajasthan state...........31


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5.2 About CSC Scheme in the Rajasthan...32

5.3 Objective...32

5.4 Vision & Mission of CSC for State of Rajasthan.32

6. Details survey of CSC scheme implemented in the state of Rajasthan...35

6.1 Implementation steps followed for CSC in the state of Rajasthan37

6.2 CSC Structure in RAJASTHAN..37

6.3 Funding collections....38

6.4 SCA Distribution with Revenue Support (Rate) in Rajasthan...38

7. DeGS Responsibilities..398. Training and Publicity and review meeting has been done for CSC..46

8.1 Details of Publicity done for CSC Project ................53

8.2 Details of Project Visits by Dignitaries..55

8.3 Project Dashboard from 01-01-2014 to 31-01-2014.56

8.4 District Wise Transactions from 01-01-2014 to 31-01-201456

9. Descriptions of some of the CSC KISOKS visits..59


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1. Introduction

Government of India had launched the Common Service Centre (CSC) Project for providingsustainable digital access to rural communities and for giving the necessary impetus for upliftment of

the rural community. The project is a strategic cornerstone of the National e-Governance Plan

(NeGP), approved by the Government in May 2006, as part of its commitment in the National Common

Minimum Programme to introduce e-governance on a massive scale.

The National e-Governance Plan of the Government of India envisions making available all

government, social and private sector services in areas of agriculture, health, livelihood, FMCG

products, banking and financial services, utility paymentsetc. at the citizen's doorstep at an affordable

cost.

Common Service Centers (CSCs)have been conceptualized as the front end service delivery

outlets enabling smooth and transparent governance at village level which will provide all government,

private and social sector services through a single window. The CSCs are not merely service delivery

windows- they are positioned as change agents that will promote rural entrepreneurship, build rural

capacities, and enable community participation and effect collective action for social change through a

bottom up model which focuses on the rural citizen.

Over 1 lack internet enabled kiosks are being setup under this scheme in rural areas across

6,00,000 villages. One kiosk will serve a cluster of 5-6 villages. A total of 6626 kiosksare to be setup

under the scheme in the state of Rajasthan.

1.1 National e-Governance Plan

Over the years, a large number of initiatives have been undertaken by various State

Governments and Central Ministries to usher in an era of e-Government. Sustained efforts have been

made at multiple levels to improve the delivery of public services and simplify the process of accessing

them. E-Governance in Indiahas steadily evolved from computerization of Government Departments

to initiatives that encapsulate the finer points of Governance, such as citizen centricity, service

orientation and transparency. Lessons from previous e-Governance initiatives have played an important

role in shaping the progressive e-Governance strategy of the country. Due cognizance has been taken ofthe notion that to speed up e-Governance implementation across the various arms of Government at

National, State, and Local levels, a programme approach needs to be adopted, guided by common vision

and strategy. This approach has the potential of enabling huge savings in costs through sharing of core

and support infrastructure, enabling interoperability through standards, and of presenting a seamless

view of Government to citizens.

The National e-Governance Plan (NeGP),takes a holistic view of e-Governance initiatives across

the country, integrating them into a collective vision, a shared cause. Around this idea, a massive

countrywide infrastructure reaching down to the remotest of villages is evolving, and large-scale


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digitization of records is taking place to enable easy, reliable access over the internet. The ultimate

objective is to bring public services closer home to citizens, as articulated in the Vision Statement of

NeGP.

Make all Government services accessible to the common man in his locality, through common

service delivery outlets, and ensure efficiency, transparency, and reliability of such services at

affordable costs to realise the basic needs of the common man"

The Government approvedthe National e-Governance Plan (NeGP), comprising of 27 Mission Mode

Projects and 8 components,on May 18, 2006. In the year 2011, 4 projects - Health, Education, PDS

and Posts were introduced to make the list of 27 MMPs to 31Mission Mode Projects (MMPs). TheGovernment has accorded approval to the vision, approach, strategy, key components, implementation

methodology, and management structure for NeGP. However, the approval of NeGP does not constitute

financial approval(s) for all the Mission Mode Projects (MMPs) and components under it. The existing

or ongoing projects in the MMP category, being implemented by various Central Ministries, States, and

State Departments would be suitably augmented and enhanced to align with the objectives of NeGP.

In order to promote e-Governance in a holistic manner, various policy initiatives and projects

have been undertaken to develop core and support infrastructure. The major core infrastructure

components are State Data Centres (SDCs), State Wide Area Networks (S.W.A.N), Common Services

Centres (CSCs) and middleware gateways i.e National e-Governance Service Delivery Gateway(NSDG), State e-Governance Service Delivery Gateway (SSDG), and Mobile e-Governance Service

Delivery Gateway (MSDG).

The important support components include Core policies and guidelines on Security, HR, Citizen

Engagement, Social Media as well as Standards related to Metadata, Interoperability, Enterprise

Architecture, Information Security etc. New initiatives include a framework for authentication, viz. e-

Pramaan andG-I cloud,an initiative which will ensure benefits of cloud computing for e-Governance

projects.

1.2 Mission Mode Projects

A mission mode project (MMP) is an individual project within the National e-Governance Plan

(NeGP) that focuses on one aspect of electronic governance, such as banking, land records or

commercial taxes etc. Within NeGP, "mission mode" implies that projects have clearly defined

objectives, scopes, and implementation timelines and milestones, as well as measurable outcomes and

service levels. NeGP comprises 31 mission mode projects (MMPs), which are further classified as state,

central or integrated projects. Each state government can also define five MMPs specific to its individual

needs.
http://deity.gov.in/content/e-pramaanhttp://deity.gov.in/content/e-pramaanhttp://deity.gov.in/content/gi-cloud-initiative-meghrajhttp://deity.gov.in/content/gi-cloud-initiative-meghrajhttp://deity.gov.in/content/e-pramaanhttp://deity.gov.in/content/e-pramaan


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Central MMPs State MMPs Integrated MMPs

Banking Agriculture CSCCentral Excise & Customs Commercial Taxes e-Biz

Income Tax (IT) eDistrict e-Courts

Insurance Employment Exchange e-Procurement

MCA21 Land Records(NLRMP) EDI For eTrade

Passport Municipalities National e-governance Service

Delivery Gateway

Immigration, Visa and

Foreigners Registration&

Tracking

e-Panchayats India Portal

Pension Police(CCTNS)

e-Office Road Transport

Posts Treasuries Computerization

UID PDS

Education

Health

Treasuries Computerization

Table 1: Different classes of MMPs

1.3 Objectives

The objective is to develop a platform that can enable Government, private and social sectororganizations to align their social and commercial goals for the benefit of the rural population in the

remotest corners of the country. The CSC Scheme is being implemented in a public private

partnership(PPP) framework with a focus on rural entrepreneurship & market mechanisms.

The CSCs has been set up by private entities called as Service Centre Agencies (SCA),who are

appointed by the State Governments.

The CSCs are run by the Village Level Entrepreneurs(VLEs)who are appointed by the SCAs

to run and manage the CSCs at pre-defined locations.
http://deity.gov.in/content/panchayatshttp://deity.gov.in/content/uidhttp://deity.gov.in/content/uidhttp://deity.gov.in/content/panchayats


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As on 30th June 2011, 95710 Common Services Centers have been set up across the country,

covering 31 States/UTs out of the targeted 100,000 centers to be set up - one per every six villages. The

CSCs are being set up in the Public Private Partnership (PPP) mode.

As envisaged under the Scheme, a National level Special Purpose Vehicle SPV has been

formed as a permanent entity to provide ongoing support to the CSCs and to catalyse services to be

channelized through the network. The name of the CSC SPV is CSC e-Governance Services India Ltd.

It is also now proposed to reposition CSCs as a network of Bharat Nirman CSCsto be set up in

each Gram Panchayat as a delivery point of public services for rural areas. Accordingly, additional

150,000 Bharat Nirman CSCs are proposed to set up for the uncovered Panchayats.

1.4 Common Services Centres Scheme

Implemented under the National e-Governance Plan (NeGP) formulated by the Department of

Electronics and Information Technology (DeitY), Government of India, the Common Services Centers

(CSCs) are ICT enabled front end service delivery points at the village level for delivery of Government,

Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment,

FMCG products, banking, insurance, pension, utility payments, etc. The Scheme is being implemented

in a public private partnership framework with a focus on rural entrepreneurship & market mechanisms.

The CSCs have been set up by implementation partners called as Service Centre Agencies (SCA), who

are appointed by State Designated Agencies (SDAs) through a transparent bid process. The CSCs are

operated and managed by Village Level Entrepreneurs (VLEs) who are appointed by the SCAs. The

location of each of the one lakh CSCs is decided in consultation with the State Designated Agency

(SDA) to serve a cluster of 6-7 villages, thereby covering close to 6.50 lakh villages across India. This is

the worlds largest government approved ICT enabled network and is ideally positioned to strengthen

Indias banking network, by extending the business correspondent network.

To facilitate the successful implementation of the CSC Scheme, a Special Purpose Vehicle (SPV) named

CSC e-Governance Services India Ltd has been incorporated under the Companies Act 1956. The

SPV aims to:

Ensure systemic viability & sustainability of the CSC Scheme

Monitor achievements of the outcomes by the CSCs

Enable delivery of G2C and B2C services through CSCs

Provide a standardized framework for collaborative decision making

Build stakeholder capacity and replicate best practices


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Major Policy Decisions

Utilization of up to 3% plan funds by all government departments for e-Governance. Impact: Rs 296 Crores in FY12-13 for e-Governance

All government departments to identify and roll-out e-service delivery of minimum two G2Cservices.

Policy for use of shared infrastructure

Core NeGP infrastructural elements to be mandatorily shared across the state to deterdepartments create their own DCs, WANs, Kiosks etc.

IT skills have been made mandatory for recruitment to the post of LDC and stenographers inState government.

Incentive on obtaining RSCIT

Rajasthan Guaranteed Delivery of Public Services Act, 2011

1.5 Description of the Common Services Centres Scheme

Implemented under the National e-Governance Plan (NeGP) formulated by the Department ofElectronics and Information Technology , Government of India, the Common Services Centers (CSCs)are ICT enabled front end service delivery points at the village level for delivery of Government,Financial, Social and Private Sector services in the areas of agriculture, health, education, entertainment,

FMCG products, banking, insurance, pension, utility payments, etc.


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Figure 2: CSC Frame work


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Figure 3: CSC facility centers

Part of the National e-Governance Plan under Bharat Nirman has the following structure such as

National e-Governance Plan envisages a three pillar model:

State Data Centres Back-end

State Wide Area Networks Delivery Channel

Common Services Centres Front-end

Budgetary allocation of over Rs.27,000 crores for enabling e-Governance Services to thedoorstep of rural citizens

100,000 Common Services Centers to be rolled out by 2008-09.

IL&FS as Program Management Agency to facilitate the rollout in a PPP format.

2 Operating details about the schemes: -

100,000 Common Services Centers in Rural India - 10,000 in Urban India

One CSC to service a cluster of 6 villages 6,00,000 villages networked

CSCs enabled with appropriate IT Infrastructure and Connectivity

Scheme to be implemented in a PPP Framework

Focus on Rural Entrepreneurship & Market Mechanisms

Focus on Private Sector services for quick sustainability

CSCs to be positioned as the retail extension outlets in rural India

No Capital Subsidy but Guaranteed Revenue Support from State/Centre

2.1 Building the Rural Hubs

The task is to integrate the commercial goals of private sector with the larger development goals of

the State as well as Nation

Hence, the Scheme is being deliberately positioned as a multi-dimensional initiative:

Not just e-governance; not just information; not just digital services


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But all that and more based on the Community needs

The Scheme is not about rolling out IT Kiosks but building 100,000 rural businesses

linking rural India to a basket of information, goods and services through end-to-enddemonstrable models

Block diagram of the CSC Structure with the services description

Figure 4: block diagram of the CSC structure

2.2. Role of Department of Information Technology, Government of India

DIT worked as an initiator and catalyst to

Provide Policy & Regulatory Support

Coalesce Central and State support for the CSC Scheme

Undertake necessary approvals at the Central and State level for smooth implementation of theScheme

Provide necessary support for delivering e-Governance Services

Facilitate infrastructure Support through SWANS, SDCs


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Provide the Minimum Guarantee Revenue Support

2.3 The State Designated Agency (SDA)

Policy & Regulatory Support at State Level

Facilitate integration of the existing ICT enabled government schemes into the CSC.

Selection of SCAs through a competitive bidding process.

Provide local infrastructure support SWAN, SDC, Land, Space, Power etc.

Coordinate with State Government Departments for enabling eGovernance Services and Content

Facilitate coordination and follow-up at District/Block/Panchayat level

Coordination with Industry Associations and Service Providers

Support Capacity Building efforts

2.4 Role of the NLSA

Programme Management Support at National Level

Creation of a sustainable Business Model.

Formulating a CSC Roadmap for implementation.

Developing a transparent procurement and monitoring process.

Coalesce partnerships & Assist State Governments in selecting the Service

Centre Agencies (SCAs)

Facilitate to mobilize resources from various sources as need felt at the State Level.

Develop Training & Capacity Building Plans.

Knowledge Exchange, Integration of Best Practices

2.5 Role of the Service Center Agency (SCA):

Owner of the CSC business

Set-up the CSCs in a phased manner with the requisite hardware and software,

Select CSC locations to balance equitable spread with sustainability.


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Maintain and manage the CSCs through locally selected and trained kiosk operators after properlyidentifying entrepreneurs.

Promote the use of the CSCs in the rural areas through the state-level and local promotioncampaigns.

Interface with the State Government and other stakeholders.

Introduction of new services from time to time including aspects like service charges, collectionand remittance, quality of service parameters, protocols.

2.6 The Village Level Entrepreneur (VLE)

Required Skills

Proximity to customer & understanding of consumer needs.

Trusted by consumer.

Willingness and ability to learn computers and products.

Initiative to tap local revenue generation potential

Provided by the following

Resident of kiosk village

Part investment by kiosk owner

Educated

Support from NLSA with training, content development, linking with other potentialservice providers


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Figure 5: CSC with private and public sector

2.7. Description of the CSC Infrastructure

100 150 sq. ft space

2 PCs with UPS

2 Printers (Inkjet + Dot matrix)

Digital/Web Camera

Wired /Wireless Connectivity ( as per availability)Figure 6: CSC centers

Genset/Inverter, Mobile Phone , Furniture and Fixtures

OS and other software

Figure 7: CSC cervices operational

Total Estimated Cost per CSC: INR 1.25 1.50 lacks (excluding land and building)


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3. CSC enabling service transformation

Figure 8: CSC offered services to the citizen

CSCs would be the platform for fundamental transformation of the ways in which development

challenges would be met in rural India.

Figure 9: services for the citizen


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Figure 10: Enabling service delivery, bridging the digital gap

Figure 11: Enabling rural transformation

3.1 CSC - Scheme

Objective

All Government services should be available to the common man in his locality,throughout his life, through a one-stop-shop (integrated service delivery), ensuringefficiency, transparency, & reliability

Number of Proposed CSCs

In India

1,00,000 Common Services Centers

In Rajasthan

6626 Common Service Centers

1 CSC covers 6 villages i.e. 1:6

CSC would be equipped with minimum required IT Infrastructure and would also havebroadband Internet connectivity (256 Kbps).

3.2 Leveraging CSCs as Business Correspondents

On April 26, 2010, the Reserve Bank of India (RBI) has allowed Banks to engage with CSCOperators/ VLEs as Business Correspondents, for Financial Inclusion by Business Correspondents.There are a number of advantages for a bank to appoint CSCs as business correspondents/ customerservice points, either directly, through the SCAs or the CSC SPV.


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Figure 12 :Leveraging CSCs as Business Correspondents3.3 CSC STRUCTURE IN RAJASTHAN

State Designated Agency (SDA) RISL ( Rajasthan Info Service Ltd)

District e- Governance Society (DeGS) Maneuvering arm of SDA in respective districts.Service Centre Agencies (SCAs) 1. CMS Computers Ltd. for 4055 CSCs in 4 Divisions.

(Ajmer, Kota, Jaipur, Udaipur)2. Vakrangee Software Ltd. for 2571 CSCs in 14 districtsof 3 Divisions. (Bikaner, Bharatpur, Jodhpur)

Village Level Entrepreneurs (VLE) As per mandate VLE is to be WOMEN entrepreneurbeing selected by the SCA concerned throughadvertisement and campaign in rural Rajasthan. Howeverit has been relaxed since November2010.

Project Management CSC-SPV, GoI

Operational CSCs

3614 operational for B2C services out of which appx 2000 CSCs started delivery of G2Cservices.

Remaining CSCs require BSNL connectivity

38 lacs transactions in last FY (11-12)


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825 CSCs with more than 200 transactions per month

25 services (17 G2C and 8 B2C) currently offered (other than SCA)

3.4 SERVICES

State Government is running e-Mitra portal (www.emitra.gov.in) for delivery of G2C services.

For monitoring of operationalisation of CSCs across all stakeholders, www.cscmis.emitra.gov.inis used

E-Mitra portal is the common interface portal based on Prepaid mechanism.

All the G2C services are delivered in state through e-Mitra portal.

Service = Application + Payment

Typically.

Resulting in a Receipt or Digital delivery

Our interest remains in Government to Citizen (G2C) services, however, to make the kioskfinancially more viable, we encourage Business to Citizen (B2C) services as well.

CSC Services ( G2C & B2C )

SL.No. G2C Services B2C services

1 Utility Bill Payment : Electricity

(DISCOMs) & Water (PHED)

Utility bill payments: Landline and

Mobile (BSNL)2 Digitally signed certificates for caste,bonafide, income and solvency.

Utility bill payments Airtel, Reliance,Tata, Idea, MTS etc. (12 districts)

3 Online applications and payments (RPSC,Panchayati Raj, PWD etc.)

Financial and Insurance services: ICICI(Churu, Jaipur, Jodhpur, Nagaur)

4 Request copies of answer sheets (Board ofSecondary Education)

Online LPG gas booking (Jodhpur)

5 NREGS Services DTH recharge Tata Sky, Big TV, DishTV (many districts)

6 Digitally signed copies of Land Records(Niwai, Tonk) RSRTC roadways online

ticketing (Bharatpur, Jaipur) ** (in selecteddistricts)

Pre-paid mobile recharge Airtel,Reliance, Tata, Idea, Vodafone, BSNL

etc. (many districts)

7 Collection of dues/fees for RajasthanHousing Board (Jodhpur)

8 Application for PAN card (Jodhpur)

9 Application for Ration card (Alwar, Dausa,Jaipur)

10 Application for eGram services (EG1/2)(Churu, Dausa etc.)


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3.5 Operational CSCs

ROAD AHEAD

Additional 3012 CSCs to be operational

Significantly boost rural kiosks by adding new services:

Replication of digitally signed copies of land records throughout the state

Municipal services: Birth, Death, Marriage certificates etc.

Transport services: Application for learners license and payment of taxes/dues

Increase the total services from current 25 to 91

Including 27 eDistrict and 38 SSDG Phase 1 services

CSCs to be housed in BNRGSKs

Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)

BNRGSK (IT enabled building) are being set up with solar power backup at all Panchayat

Samitis & Gram Panchayat of Rajasthan by Department of Panchayati Raj to provide e- services and

other important facilities such as:

Mahatma Gandhi National Rural Employment Guarantee Scheme (MGNREGS) office

Collection of important data

Networking of Block level offices

Latest progress & Updates of various schemes

Banking counters at panchayat level

Cheap rent @ Rs.1/- per month

Availability of panchayat services

Shifting of CSCs to BNRGSK is under progress



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Training centre at Bharat Nirman Rajiv Gandhi Seva Kendra (BNRGSK)



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3.6 Network of kiosks

The assisted-delivery kiosks network of CSC and eMitra is a key front-end to deliver eServices to themasses.

Referred to as CSCs in rural parts of Rajasthan

Referred to as e-Mitra kiosks in urban parts

A kiosk enables citizens to get information, avail a service, and make a payment etc. at the convenience

of their neighborhood.

Services

Service = Application + Payment

Typically.

Resulting in a Receipt or Digital delivery

Our interest remains in Government to Citizen (G2C) services, however, to make the kiosk

financially more viable, we encourage Business to Citizen (B2C) services as well.

Some services are running across all districts, few are running in select districts.

Eservices in all districts

G2C B2C

Utility bill payments: Electricity (DISCOMs) &

Water (PHED)

Utility bill payments: Landline and Mobile

(BSNL)

Digitally signed certificates for caste, bonafide,

income and solvency.

Online applications and payments (RPSC,

Panchayati Raj, PWD etc.)

Request copies of answer sheets (Board of

Secondary Education)


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Eservices in selected districts

G2C B2C

Digitally signed copies of Land Records (Newai,

Tonk)

Utility bill payments Airtel, Reliance, Tata,

Idea, MTS etc. (12 districts)

RSRTC roadways online ticketing (Bharatpur,

Jaipur)

Financial and Insurance services: ICICI

(Churu, Jaipur, Jodhpur, Nagaur)

Online LPG gas booking (Jodhpur)

Other services in selected districts (Non eServices)

G2C B2C

Collection of dues/fees for Rajasthan Housing

Board (Jodhpur)

Pre-paid mobile recharge Airtel, Reliance,

Tata, Idea, Vodafone, BSNL etc. (many

districts)

Application for PAN card (Jodhpur) DTH recharge Tata Sky, Big TV, Dish TV

(many districts)

Application for Ration card (Alwar, Dausa,

Jaipur)

Application for eGram services (EG1/2) (Churu,

Dausa etc.)

Kiosks

A wide network of kiosks facilitates for the delivery of eServices.

Urban (e-mitra) Rural(CSC)

974 3544

Our target is to increase this further, particularly in rural areas Rajasthan government need more

services to achieve this.


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Kiosks: Growth

Figure14: status total no Kiosks

3.7 Department wise transactions

Our key stakeholders for these transactions are:

DISCOMs PHED Digitally signed

certificates

BSNL Others

55% 18% 15% 5% 7%

Money handled by our network (1stJan 2010 31stMar 2012, 27 months)

DISCOMs Rs 2274 crores

PHED Rs 106 crores

Digitally signed certificates, launched in May 2011, is a remarkable success, with 1.6 lac

transactions in June 2012 alone!

More than 50 lacs online recruitment apps received for RPSC and Panchayati Raj.


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b. Community hall booking

c.

Lease assessment, mutation, transfer

d. Payment of taxes and dues

Transport department

Provide an additional channel for delivery of transport services including payments.

Great demand for learners license. The process can be simplified for the citizens, for it may be

digitally delivered via our kiosk network.

1. Learners license to be additionally & digitally delivered via our kiosk network, including

payments.

2. All other taxes/deposits to be alternatively paid at our kiosk network.

Social Justice department

1. Application for old age, handicapped and widow pensions to be made at our kiosk network.

2. Integrate with existing NIC software to enable this.

Rajasthan Housing Board

Provide an additional channel for payments of taxes/dues and deposits.

1. All taxes/dues/deposits to be alternatively paid at our kiosk network.

Panchayati Raj & Rural Development departments

IT services under the NREGA scheme are currently being executed by third-parties: man-with-

machine.

1. All NREGA IT services to be preferentially/solely given to our kiosk network.

(A rate circular for various activities has already been issued to promote kiosks in general.)

2. Data entry work on the accounting software of the Panchayati Raj (PriyaSoft) to be given to our

kiosk network.

Election department

Photography for EPIC (Election Photo Identity Card) is carried out, once a month, at Tehsil

level.

1.

EPIC photography through a web-cam attached to computer to be done at our kiosk network.


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Technical and Medical Education

1.

Application for online examination and deposit of fees to be mandatorily delivered via ournetwork.

RPMT, RPET, MAT etc.

Based on the RPSC pattern

Students need not visit the bank to deposit the fees.

Government recruitments

1. Application for online recruitment and deposit of fees to be mandatorily delivered via our

network.

Based on the RPSC, Panchayati Raj etc. pattern

Applicants need not visit the bank to deposit the fees.

4. E-Mitra

Urban CSC = e-Mitra

Electronic service delivery kiosks, novel state initiative for urban areas, launched in 2002

974 kiosks operational across the State

More than 17 lakh transactions per month.

Introduced issuance of digitally signed certificates last year

More than 5 lakh digitally signed certificates have been issued through the CSC and e-Mitra

network

Started digitally signed copy of Land Record in Newai (Tonk), Apr 2012.

Started applications for copies of answer sheets of BSER, Ajmer, Jul 2012

More than 30 lakh consumers served through CSC and e-Mitra network in March 2012

ROAD AHEAD

Merge into SSDG

Delivery of additional services on the e-Mitra platform

Automated payments reconciliation and disbursement


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Extended integration with online payments

Kiosks ( e-Mitra + CSCs) : Growth

Figure 15: Kiosks ( e-Mitra + CSCs) : Growth

4.1 TRANSACTIONS

Success of an e-Governance implementation is truly measured by the number of citizen

transactions it commands!

Total

Transactions

(in lacs)

March 2012 April 2012 May 2012 June 2012 July 2012

30 15 18 17 20


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4.2 Average income per kiosk

Total Number of Transactions for July2012 = 20 Lac

SL. No 3 major services Transaction July

2012

Commission Rate

(Rs.)

Income

1 Utility bill payments 1460848 4 Rs. 5843392

2 Digital certificates 429649 30 Rs. 12889470

3 RPSC 14543 10 145430

TOTAL Income from three G2C services 18878292

Total number of Kiosk 4588

Therefore, Average income per kiosk by G2C Services 4114

Centres also earning additional income from B2C services appx Rs.1500- 2000/- per month

4.3 Transactions Growth

Figure 16 : Transactions Growth


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4.4 Challenges

Fund Transfer

Total Revenue Collected through CSC & emitra Kiosks for the FY 11-12 is Rs. 2059

Crores

Problem in Fund transfer in different stakeholders bank accounts

Non availability of Banks in rural areas; Channelizing through Business correspondents

activity

Non availability of Broadband Connectivity in rural areas

Provision of V-SAT at GP & PS is under progres

Detailed survey for implementation of

Common service centers in Rajasthan


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5. Establishment of DOIT&C in Rajasthan State

Much before the era when IT became a buzzword in 1987, the State Government of Rajasthan

has established a Directorate of Computers, headed by an officer from the Indian AdministrativeServices cadre, with objectives ranging from formulating the policies & creating awareness to provide

technical consultancy to the State Government Departments for computerization. A separate cadre

comprising computer professionals System Analysts, Analyst-cum-Programmers, Programmers,

Assistant Programmers and Informatics Assistant was specially created to implement computerization

projects. The details of the formation of this body are as follows

1987 Department of Computers under Planning Department

01 April 1988 Constituted as Directorate of Computers

30 September 1997 Renamed as Directorate of Information Technology

13 May 2002 Renamed as Department of Information Technology & Communication

Thereafter in the year 1997, the Department was renamed as Department of Information Technology. In

the year 2002, the Department was rechristened as Department of Information Technology &

Communication. The mandate of the department, now, is as under :

Act as a Nodal Agency for computerization in Rajasthan.


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Formulate Policy and guiding principles regarding computerization and monitor their

implementation.

Develop new areas for computerization.

Create awareness, promote and propagate use of computers and modern office equipments in

Government Departments and Organizations. Arrange and co-ordinate for this purpose

Refresher Courses / Seminars / Workshops / Trainings. Publish important literature and manuals

and distribute them.

Co-ordinate between State Government, Semi-Government and Government of India agencies

concerned with computerization.

Co-ordinate computerization projects taken up in the State Government agencies. Provide technical advice to State agencies for preparation of feasibility report.

Provide technical advice for selection, procurement, installation and implementation of

customized and standard hardware and application software.

Recruitment and cadre management of computer professionals under the control of the

department.

Co-ordinate development of standards and Codes for data collection, compilation and

dissemination.

Take up other jobs as may be appropriate in the interest of computerization in the State.

All establishment matters relating to officers and staff under the administrative control of the

Computer Department other than the matters allotted to the Departments of personnel, General

Administration and Finance Department.

5.1 Services offered by the DOIT&C of Rajasthan state

Government To

Government(G2G)Government

ToBusiness(G2B)

Government

ToCitizen(G2C)

Aadhar (UID) BIP(Single Window system) Apna Khata: Land RecordsComputerization

Biometric Attendance System eProcurement BPL Census

Chief Minister Information System RSWAN Common Service Centre

e-Secretariat State Public Procurement

Portal

e-Gram

File Tracking & PUC Monitoring

System

VAT e-Mitra
http://aadhaar.rajasthan.gov.in/http://hrmstest.rajasthan.gov.in/http://eproc.rajasthan.gov.in/nicgep/apphttp://eproc.rajasthan.gov.in/nicgep/apphttp://hrmstest.rajasthan.gov.in/http://aadhaar.rajasthan.gov.in/


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IFMS e-Sanchar

LITES e-Sugam-Public Grievances

MIS Portal for RGDPS Act, 2011 Individual Beneficiary

Schemes

Rajasthan Legislative

Assembly(OASYS)

m-Services

SIPF Online Rajasthan OnlineScholarship System

Rajasthan Public Service

Commission

Registration & Stamps

RSRTC eTicketing

Vahan & Sarthi

Vikas Darpan

Wildlife Safari Online

Booking

Apna Khata: Land Records

Computerization

5.2 About CSC Scheme in the Rajasthan

Common Services Centers Scheme is part of the National e-Governance Plan. The CSC is a

strategic cornerstone of the National e-Governance Plan (NeGP), approved by the Government in May

2006, as part of its commitment in the National Common Minimum Programme to introduce e-

governance on a massive scale. The CSCs would provide high quality and cost-effective video, voice

and data content and services, in the areas of e-governance, education, health, telemedicine,

entertainment as well as other private services. A highlight of the CSCs is that it will offer web-enablede-governance services in rural areas, including application forms, certificates, and utility payments such

as electricity, telephone and water bills.

The Scheme creates a conducive environment for the private sector and NGOs to play an active

role in implementation of the CSC Scheme, thereby becoming a partner of the government in the

development of rural India. The PPP model of the CSC scheme envisages a 3-tier structure consisting of

the CSC operator (called Village Level Entrepreneur or VLE); the Service Centre Agency (SCA), that

will be responsible for a division of 500-1000 CSCs; and a State Designated Agency (SDA) identified

by the State Government responsible for managing the implementation over the entire State.
http://ifms.raj.nic.in/http://www.rajstamps.gov.in/sarthi/web/jsp/sarthihome.dohttp://rsrtc.rajasthan.gov.in/http://transport.rajasthan.gov.in/http://www.gis.rajasthan.gov.in/http://www.gis.rajasthan.gov.in/http://transport.rajasthan.gov.in/http://rsrtc.rajasthan.gov.in/http://www.rajstamps.gov.in/sarthi/web/jsp/sarthihome.dohttp://ifms.raj.nic.in/


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The CSCs would provide high quality and cost-effective video, voice and data content and

services, in the areas of e-governance, education, health, telemedicine, entertainment as well as other

private services. A highlight of the CSCs is that it will offer web-enabled e-governance services in ruralareas, including application forms, certificates, and utility payments such as electricity, telephone and

water bills.

5.3 Objective

All Government services should be available to the common man in his locality, throughout his life,

through a one-stop-shop (integrated service delivery), ensuring efficiency, transparency, & reliability

Number of Proposed CSCs

In India

1,00,000 Common Services Centers

In Rajasthan 6626 Common Service Centers 1 CSC covers 6 villages i.e. 1:6

CSC would be equipped with minimum required IT Infrastructure and would also have broadbandInternet connectivity (256 Kbps).

5.4 Vision & Mission of CSC for State of Rajasthan

Government of India has formulated the National e-Governance Plan (NeGP) with the vision of

providing all government services in an integrated manner at the doorstep of the citizen at affordable

cost. To achieve this larger mission of the NeGP, the Department of Information & Technology (DIT),

Government of India, has planned to rollout out 100,000+ Common Services Centers (CSCs) across the

country especially in rural areas by March 2011.

The Common Services Centers (CSCs):

CSCs are envisioned as the front-end delivery points for Government, private and social sector

services to rural citizens of India.

The objective is to develop a platform that can enable Government, private and social sector

organizations to align their social and commercial goals for the benefit of the rural population in theremotest corners of the country through a combination of IT-based as well as non-IT-based services.

The Common Services Centers Scheme envisages provisioning of the B2C services along with

the G2C services. The SCA will have to integrate and coordinate with the various B2C Content

providers. The entire responsibility for gathering the functional requirements of B2C services,

development and deployment of the services rests with the SCA.

Commercial Services

Mobile Recharge


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Insurance Services

The SCA would manage relationships with the SDA for provision of G2C Services through the

CSCs. The SCA will also be required to interface with the other State Government Agencies and

collaboratively work on improvement of services offered and introduction of new services from time to

time. The SCA would also take the onus of collecting the already digitized data from various

Government departments at Taluka / GP level, and upload the same on the central server. This would be

critical to consolidate.

G2C services

E-Mitra

B2C Services

Airtel Mobile

Food Departement New Ration Card

Planning Form EG2

R P S C Examination Fees

B.S.N.L. LandLine Bill Payment

ICICI Pru. Life Insurance Payment

B.S.N.L. Mobile Bill Payment

Income Tax - PAN Card Service P.H.E.D. Rural Water Bill Payment

JDR VVNL Electricity Bill Payment

Revenue - Application for Income/ST/Bonafide

P.H.E.D. Urban Water Bill Payment

AVVNL Electricity Bill Payment

JVVNL Electricity Bill Payment

R P S C Exam Form Fill

Panchayat Birth Certificate

Vodafone Mobile

B2C Services examples

1. MOBILE RECHARGE SERVICE:

Mobile Phone, a boon to mankind, no longer is a luxury item but instead has become a

necessity in every ones life. It has emerged as a strongest technology to bridge digital divide between

urban haves and rural have not. Government and private agencies have also started using Mobile

Phone to deliver citizen and business services to common man. Within two decades of its launch in


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India, mobile phone has reached at remote rural hamlet despite the much known hurdles like lack of

connectivity and electricity and low level of literacy. In the other side, it has created lakhs of direct and

indirect job opportunities for youths. It has emerged as a delivery channel for different kind of servicesand now anyone can transfer amount from one bank account to another using their mobile phone. After

the launch of 3G technologies in India users are able to access health, educational, agricultural,

infotainment services on their mobile phone.

Services available regarding MOBILE RECHARGE are as under-

MOBILE PIN RECHARGE: -

The mobile can be recharged by using Mobile PIN Recharge service that is provided at CSCCentres.

MOBILE e-RECHARGE:- Mobile e-Recharge service is also available at CSC centres.

DTH RECHARGE:-

DTH Recharge service is also available

2. INSURANCE:

Services available regarding INSURANCE are as under-

LIC General Insurance Premium Payment

G2C Services: -E-Mitra is an integrated project to facilitate the urban and the rural masses with maximum

possible services related to different state government departments through Lokmitra-Janmitra

Centers/Kiosks. The e-Mitra Project integrates LokMitra (an urban centric e-government project) and

JanMitra (a rural centric e-enabled service delivery system) so as to bring together all the departments

under one roof in an efficient, transparent, convenient and friendly manner using IT in all or any aspects

of citizen service to maximize speed, accountability, objectivity, affordability and accessibility from the

perspective of the citizens. Various Citizen-centric services of Government departments are being made

available in integrated form through 'e-Mitra' centers / kiosks also known as service & information

delivery points. This project has been implemented across 32 districts under Public-Private Partnership(PPP) model.

The key objectives of the project are as mentioned below:-

Provide for hassle free one-stop solution to the citizen.

Unified e-services platform minimize multiple interaction points for the citizen and hence

reducing the wastage of valuable time.

Combines best features of LokMitra & JanMitra models.

Enhanced services basket more departments including private sector services.

Uniform information interchange architecture.


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8. Integration of Online Fund Transfer Module with eMitra9. Integration of eMitra with CSC SPV portal for prepaid services

C) Next Steps

1. Service Basket Enhancement

2. Publication of bimonthly newsletter

D) Fund Utilization

Introduction

The National e-Governance Plan of the Government of India envisions making available allgovernment, social and private sector services in areas of agriculture, health, livelihood, FMCG

products, banking and financial services, utility payments etc. at the citizen's doorstep at an affordablecost. Common Service Centers (CSCs) have been conceptualized as the front end service deliveryoutlets enabling smooth and transparent governance at village level which will provide all government,

private and social sector services through a single window. The CSCs are not merely service deliverywindows- they are positioned as change agents that will promote rural entrepreneurship, build ruralcapacities, and enable community participation and effect collective action for social change through a

bottom up model which focuses on the rural citizen.

Over 1 lack internet enabled kiosks are being setup under this scheme in rural areas across6,00,000 villages. One kiosk will serve a cluster of 5-6 villages. A total of 6626 kiosks are to be setupunder the scheme in the state of Rajasthan.

B. Activities Completed so Far

1. Institutional Framework of CSC in Rajasthan:-


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Figure 18: block diagram Institutional framework of CSC

6.1 Implementation steps followed for CSC in the state of Rajasthan

The implementation of CSCs is being done through a public private partnership (PPP) modelwith the following key players:

Level 1:

A village level entrepreneur(VLE) (loosely analogous to a franchisee) sets up a CSC kiosk inthe village to provide services to rural consumers in a cluster of 5-6 surrounding villages.

The Government of Rajasthan has decided that women will be given priority for selection asVLEs in Rajasthan. At present, 6316 VLEs are providing a basket various B2C and G2C services in all

33 districts of RajasthanLevel 2:

The Service Center Agency(SCA) (loosely analogous to a franchiser) is the operator whichmanages; trains and builds the VLE network across the district. An SCA can service one or moredistricts in a state with one district covering approximately 100-120 CSCs.

In the seven divisions of the State, four divisions are handled by one SCA while in the remaining threedivisions M/s Vakrangee Software Ltd is acting as the SCA.

Name of SCA Divisions

M/s Vakrangee Software Ltd Bharatpur, Bikaner, Jodhpur (14 districts)

M/s CMS Computers Limited, Jaipur Ajmer, Jaipur, Kota, Udaipur (19 districts)

Level 3:

The State Designated Agency (SDA)facilitates the implementation of CSC scheme within the state. Itis primarily responsible for providing policy, content, financial and other support to the SCAs in the state.

RajCOMP is the SDA for the state of Rajasthan. RajCOMP Info Services Ltd is the SDA for the state ofRajasthan.

6.2 CSC STRUCTURE IN RAJASTHAN

State Designated Agency (SDA) Rajasthan State Designated Agency For Computers

(RajCOMP)

Service Centre Agencies (SCAs) 1. CMS Computers Ltd. for 4054 CSCs in 4divisions.

(Ajmer, Kota, Jaipur, Udaipur)

2. Zoom Developers P Ltd. for 2572 CSCs in 3

Divisions. (Bikaner, Bharatpur, Jodhpur)


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Village Level Entrepreneurs (VLE) As per mandate VLE is to be WOMEN entrepreneurs to

be selected by the SCAs.

National Level Services Agency (NLSA) IL&FS

6.3 Funding collections

Total Project Cost

Rs. 106.40 Crores calculated on following normative value The SCAs to be provided a 'Guaranteed Revenue Support from Government (maximum Rs.

3333/ Per Month Per CSC)

4% of the total project cost has been kept as administrative charges to roll out the project by SDA. Funded by the Government of India on a 50:50 basis. The State share is being funded by Government of India in form of Additional Central Assistance

(ACA).

6.4 SCA Distribution with Revenue Support (Rate) in Rajasthan

The distributions of all 7 divisions to both SCAs are as per the following chart

Sr.No.

Divisions Service Centre Agency Rate in Rs.Per

month per

CSC

Number ofCSC in

respective

division

Per yearexpenditure

1 Jaipur CMS computers Ltd 200 1156 Rs. 28.00 lacs

2 Ajmer CMS computers Ltd 940 878 Rs 99.00 lacs

3 Kota CMS computers Ltd 840 706 Rs 71.00 lacs

4 Udaipur CMS computers Ltd 640 1314 Rs 101.00 lacs

5 Bharatpur Zoom Developers P Ltd 1440 607 Rs 105.00 lacs

6 Bikaner Zoom Developers P Ltd 1040 1014 Rs 127.00 lacs

7 Jodhpur Zoom Developers P Ltd 2700 951 Rs 308.00 lacs

Total 6626 Rs. 839 lacs

(3356lacs for 4 yrs)


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SCA will have to provide minimum revenue support of Rs.1,000/- (Rs. One thousand)/month or 50% of

the revenue support quoted, whichever is higher, every month to the Village Level Entrepreneurs for the

entire project period.

FUND FLOW

SDA will online transfer the revenue support to SCAs

SCAs have been directed to open the Bank account of each VLE

SCA will transfer the minimum revenue support of Rs.1000/- to VLE

OR, 50% of the revenue support quoted, whichever is higher,

Monitoring Mechanism developed for this above fund flow by SDA

Fund transfer will generate sms / email to VLEs automatically & acknowledgment

process.

SDA ensure timely disbursement of Commission charges and revenue support to VLE online.

7. DeGS Responsibilities

1. Signing of MOU :

a) Signing of MOU between DeGS & SCA as per the lines of E-Mitra.b) Copy of draft MOU is available in Guidelines at (www.rajasthan.gov.in)

2 .Appointment of Nodal officer:

a) To provide support to SCA by issuing order & guidelines at block and district level as well as

appointment of Nodal Officer as overall in charge of CSC activities. The list of such nodal officers &

their contact details may be sent to SDA

3. Formation of District and Block Level Committees:

a) Formation of District & Block level Committees to coordinate & monitor the overall scheme

as per the guidelines

4. VLE Identification:

a) VLE identification is to be chosen by SCA however, DeGS may provide support in selection of

VLE in form of suggesting & sharing information available / working such group of women or

individuals such as NGO, SHGs, Anganwadis, etc.

b) Preferred eligibility criteria of VLE:

1) As per decision taken by Government of Rajasthan all VLEs has to be Women.

2) Essential minimum education qualification of the VLE should be a 10th pass from any
http://www.rajasthan.gov.in/http://www.rajasthan.gov.in/http://www.rajasthan.gov.in/http://www.rajasthan.gov.in/


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recognized board.

3) Preference should be given to local candidates from the CSC village.

4) The VLE should be fluent in reading and writing the local dialect as well as have basic level

knowledge of English language.

5) The VLE should preferably have a certificate from any computer institute showing that she

knows the basic operations of the computer and usage of standard applications.

5. Location Identification:

a) Since there is formal legal agreement between the SCAs & VLEs, it is for them to choose the

appropriate location in identified village for setting up CSCs. However, with a view to expediting &

facilitating the whole process, you are requested to issue appropriate action to the SDOs/ Tehsildars /BDOs in order to facilitate whole process.

b) Criteria for choosing a location:

Population density

Commercial / Financial Institutions.

Gram Panchayat Village headquarter

Post and telegraph

Education and health Facilities

c) Although, DOIT&C has deployed a accountant at each district under FMS of e-Mitra, It is suggested

that a Govt. Accounts may also be involved for overall supervision.

d) Creation of Awareness of CSCs in proposed location of the Village:

To achieve this, a full day workshop on CSC needs to be organized with the active participationof some key personalities in the area such as the Gram Sarpanch / Pradhan, Patwari, SchoolHeadmaster, Village Level Officer, Postmaster and Mahila Pramukh. Apart from them, invitationmust be extended to self help groups, Community Based Organizations, womens organizations,health workers, farmers cooperatives, student etc.

The day can be structured into several meaningful sessions that comprises of discussions,entertainment, audio- visual and poster campaigns, competitions, seminars, Local media/Cable,

bulk SMS, Posters at Pancyayat/GP/selected villages.

To finance the awareness programme, SDA (Raj COMP) will release a suitable amount notexceeding Rs.500/- each to the CSCs from the Administrative Expenses Budget and if required.

6. Certification of CSCs:

1. DeGS will depute the nodal officer at block and Tehsil level depending on the volume of CSCsto be certified by each officer in their respective jurisdiction.

2. Time limit has to be framed. ( Maximum 7- 10 days)


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3. The nodal officer will visit the CSC location and verify the IT & physical Infrastructure, Lastmile connectivity, display boards, Legal VLE SCA relationship, Citizen CSC charter etc.

4. After verifying and obtaining the report he / she will update on the websitewww.miscsc.emitra.gov.in

5. All Formats for certifications are available at www. rajasthan.gov.in.

7. Revenue Support:

SCAs will submit the bill on monthly basis for the Revenue support to DeGS which DeGS will

verify and reconcile on lines of MOU signed with SCA. After verification bills will be forwarded to

SDA for reimbursement of claim.

8. G2C Services:

DeGS will sign the MoU with the line departments as per the E- Mitra framework

9. Commission Charges on G2C Services:

Commission Charges will remain same as per the E- Mitra Framework.

10. G2C Services frame work followed in Rajasthan

G2C services are as per framework of E mitra

First Phase of Services in CSC:

Land Records (Letter issued to BoR - waive off registration/licence fees Apex committeeapproved)

Domicile/Bonafide certificate (Core group formed by Home Department)

Letter issued by Panchayati Raj Department to CEO for providing space to CSC in Panchayat

premises and various services of Panchayati Raj will be channelized through CSCs

11. B2C / B2B Product & Services

Products & Services Range
http://www.miscsc.emitra.gov.in/http://www.miscsc.emitra.gov.in/http://www.miscsc.emitra.gov.in/


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IT based

Online jobs Plumber, Electricians,

Carpenters, Vendors

Matrimonial

Low cost paid classified service

Internet browsing

VOIP based calling

Bank accounts

Photo printing

Weather patterns

Ticket booking

Non IT based

Telephone recharges

Microfinance

Satellite TV recharges

Courier

Microfinance

Insurance

STD/ PCO/Fax/Photostat

Education

Physical goods

FMCG

Non perishable items

Cigarettes

Hardware construction

Cement

Home electrical

Health Over the counter drugs,Condoms, Sanitary napkins

Agriculture inputs

Seeds, Fertilizers,Agriculture

implements, Pumps Clothes / Bangles / Shoes

Stationary

Present Product & Services

S.No Type of Service Service Detail

1 e-Education Skill Builder Basic Computer Knowledge

Program

2 Comm. Photography Photo replica / Photo Imaging

3 Rural Survey On Demand Survey

4 Prepaid Services Mobile Recharge / Hotel Booking/ IRCTC/ TATA / SKY /

DISH TV/ Insurance / Premium Payments

5 Placement Services Job Portal and Resume Builder


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6 Insurance Services Rural Insurance Scheme

7 HR Development Man power selection and placement

8 Telemedicine Health consultancy

9 Agricultural Services Product List attached

10 E-Tutor CBSE syllabus courses

12. per Transaction Charges

In addition to Revenue support, SCA is eligible for following commission charges towards

delivery of G2C services. (Circular has already been issued by Government of Rajasthan).

SL. No Name of

Service

Transaction Rate

(inclusive of taxes etc)

Revenue Share between

SCA and the SDA/State

Government

1 Submission of

Application

Forms/Grievances

Rs. 9 per transaction to be

recovered from citizens

10% of the transaction charges to

be paid to SCA/VLE will be

retained by the respective e-

Governance Society for all

services.

2 Information

Services


recovered from citizens

3 Utility bill &other government

dues

Rs. 3.95 per transaction tobe reimbursed by the

concerned Department

4 PHED water bill

(for urban areas)


reimbursed by the

concerned Department

5 PHED water bill

(for rural areas)


reimbursed by the concerned

Department

Service tax & other taxes were not applicable at the time of e-mitra roll out

In CSC it has been taken care and are included in above charges and borne by SCAs

13. Connectivity at CSC

E-mitra:

Based on Client server architecture due to lack of connectivity

CSC:


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Based on web based application for G2C transactions due to availability of Broadband InternetConnectivity at all CSCs

Due to delay in implementation of R-Swan, DoIT is establishing Vertical connectivity betweenDistrict data Centre to State Data Centre

14. Services provided through CSCs

There are several services has been provided by the CSC centers which can be categorized in to

theG2C Services and B2C services.

SL

No.

G2C Services B2C Service

1 Collection of Dues and monthly installment of Rajasthan

Housing Board (only for Pratapnagar Scheme, Jaipur)

E-Tickets of Railway & Airlines

2 Fee collection for all government and PSU recruitments Payment of Land Line & Cell One

bills (BSNL)

3 Admission to course technical courses of all government

institutions

Western Union Money Transfer

4 Online applications and payments for various recruitment

exams of RPSC, Rajasthan Police Service, Panchayati Raj,

Public Works Department, Forest Department, Jail

Department, Rajasthan Medical Health Department,

RPET, RMCAAT, Board of Revenue (Patwari) etc;

Bill collection of Airtel, Reliance,

Tata Teleservices, Idea

5 Online filling of application and fee for answer copies to

be shown to candidates (BSER)

Financial & insurance services of

ICICI Bank

6 Payment of Utility Bills (DISCOM/PHED) Online PAN Card Applications*

7 Online RSRTC bus ticketing of RSRTC* Online L.P.G.-Gas Booking*

8 Payment of various dues/fee of Municipal corporation* Prepaid Mobile Recharges (Vodafone,

Airtel, Idea, BSNL, Reliance, TATA

etc.)

9 Payment of various dues/fee of Rajasthan Housing Board* DTH Recharges (TATA Sky, Big TV,

Dish TV etc.)10 Application for revaluation of marks for Board of

Secondary Education*

E-Tickets of Railway & Airlines

11 Application for Ration Card, Caste Certificate, Bonafide

Residence Certificate, Birth & Death Certificate*

Payment of Land Line & Cell One

bills (BSNL)

12 Digitally Signed Copies of Land Records* Western Union Money Transfer

13 Access to Land & Revenue Records (ROR)* Bill collection of Airtel, Reliance,

Tata Teleservices, Idea

14 Sale of Stamp Paper, revenue ticket, deed writing* Financial & insurance services of

ICICI Bank


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15 NREGA Services Online PAN Card Applications*

16 e-District Services :-This service is related to payment

receipt generation on e-Mitra portal & Applicationsubmersion on e-District portal for various G2C services

& output collection.

Online L.P.G.-Gas Booking*

17 Affiliation Fee for College (Univ. of Raj.) Prepaid Mobile Recharges (Vodafone,

Airtel, Idea, BSNL, Reliance, TATA

etc.)

18 RIICO Water Bill Jaipur Sitapura(RIICO Sub Division) DTH Recharges (TATA Sky, Big TV,

Dish TV etc.)

19 RIICO Water Bill Jaipur North(RIICO Sub Division)

20 RIICO Water Bill Jaipur South(RIICO Sub Division)

21 Digital Minority

This service is related to apply for minority certificate.

22 Affiliation Fee for College.

This service is related to deposit affiliation fee of University of

Rajasthan.

23 MTS Phone/Mobile bill..

This service is related to deposit outstanding amount of bill.

24 Deposition of application fees for Recruitment Examination(University of Rajasthan).

*These services are proposed / running in selective zone/ in process

2. Setting up of services delivery portal

www.emitra.gov.inis the portal through which the VLEs provide various G2C and B2C servicesto the citizens. The portal provides end to end services such as initiation of application for availingservices, making payment as well as tracking of application. The portal also provides real timeinformation of all the VLEs who provide services under the project in terms of number of transactions,

type of transaction, value of transactions etc at individual as well as aggregated levels. Apart from thisportal, the SCAs have their own portals for delivery of B2C services.

3. Setting up of a robust monitoring mechanism

The large number of stakeholders and the vast geographical spread of the project havenecessitated the setting up a centralized real time reporting mechanism.http://www.cscmis.emitra.gov.in/is the portal through which project related MIS reports anddocuments are made available. It has various modules such as Project Monitoring System, Monitoringof VLEs, MIS for CSC Location, Pendency Report, Grievance Monitoring, Monitoring SCA visits for
http://www.cscmis.emitra.gov.in/http://www.cscmis.emitra.gov.in/http://www.cscmis.emitra.gov.in/


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sensitization activities, Online certification of CSCs, VLE Profiles, Kiosk Connectivity Status, REPs/MOUs/ Notices/ circulars, Letters, Minutes of meetings, Detail of funds, Account Details.

The portal allows for real time communication and information sharing among various projectstakeholders such as VLEs, SCAs, the District e-Governance Societies of the 33 districts in Rajasthanand the Project monitoring team located at DoIT&C Jaipur.

4. Preparation of training material for VLEs

Team has prepared training modules and Guidelines of all newly added services and provide it toall VLs.

5. Digital Certificates

Issuance of digitally signed copies of land records is the recent addition to the digitally signedcertificate service. Issuance of digitally signed bonafide, caste and solvency certificates is already in

full swing all over the State. The concerned government departments such as revenue department,home and social justice department, municipal corporations etc. have issued notifications in this regard.Digitally signed bonafied certificate service rural has also been initiated and is gradually picking

pace. M/s (n) Code Solutions has been empanelled by the department as the vendor for procurement ofdigitally signed certificate service.

To make this a success the team is intensively interacting with various departments as well as citizensto ensure acceptability of digitally signed certificates as well as training Government officials on howto digitally sign documents.

6. Integration of G2C eMitra portal with B2C portal of SCAs

In order to provide a unified portal to the VLEs, Integration of G2C eMitra portal is started withB2C portal of M/s CMS Computers.

7. Integration of Payment Gateway Aggregator with eMitra

Team has integrated Billdesk Payment Aggregator with service delivery portal. Online paymentgateway through net banking and credit card is available. With the integration of online paymentgateway, eMitra now supports online fund transfer between various stakeholders which enables real-time flow of money to destinations accounts, real-time release of credit limit to the kiosk owners/ LSPs/SCAs and online reports for complete fund flow. This has led to a simpler and transparent accounting

process.

8. Integration with Payment Aggregator for online transfer of funds

Team has integrated Billdesk Payment Aggregator with service delivery portal. Online paymentgateway through net banking and credit card is available. With the integration of online paymentgateway, eMitra now supports online fund transfer between various stakeholders which enables real-time flow of money to destinations accounts, real-time release of credit limit to the kiosk owners/ LSPs/SCAs and online reports for complete fund flow. This has led to a simpler and transparent accounting

process.

9. Integration of eMitra with CSC SPV portal for prepaid services


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Long term financial viability of the CSCs can be ensured only by providing a large number of serviceswhich they can offer to citizens. BSNL prepaid recharge service is recently added. Besides increasing

B2C services, the project team is also in talks with a number of government departments to expand theportfolio of G2C services. Recently added G2C services relate to Election Department, State ServiceDelivery Gateway (SSDG) and RTI.eMitra portal is integrated with CSC SPV portal to provide variousrecharge and bill payment services of almost all service providers. Integration of eMitra portal withRGDPS is in progress so that citizens are provided with outlets where they can access the services of22 departments under a single interface mechanism in the form of the Portal

8. Training and Publicity and review meeting has been done for CSC

Details of Training Workshops cum Review Meeting has been done

S.No. Date Location Participants Participants Profile

1 5-Nov-09 BharatpurDivision

48-50 Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,

Nodal Officers, DoIT & RajCOMP,Representative of LSP of District,2-3 Kiosk Holder of each LSPPCS staff of District & Division

2 9-Nov-09 Jodhpur 75-85 As above

3 12-Nov-09 Jaipur 52-60 As above

4 16-Nov-09 Kota 45-50 As above

5 20-Nov-09 Udaipur 60-65 As above

6 26-Nov-09 Ajmer 50-60 As above7 2-Dec-09 Bikaner 60-65 As above

8 23-Dec-09 All Districts PDCOR Staff, PCS staff, DoITOfficers & ACPs

9 4-Jun-10 All Districts 22 DoIT Officers, Secretary of IT & CMD RajCOMP, AdditionalDirector, SA, ACP, Nodal Officers,Programmer, Consultants ofPDCOR

NALSA, SCA Zoom & CMS

10 16-Nov-10 Jodhpur Division 60-65Secretary of IT & C, Representative of

BSNL, M D RajCOMP, Nodal Officer

for CSC, Scheme BSNL

Nodal Officers, Officials of

DoIT(District), Manager PCS,

Customer Support Engineer

District and Divisional Coordinators of

M/S CMS, Zoom, Two Block

Coordinator & 5 VLEs(from each

District) CSC staff of Headquarter

Chief Chairpersons

11 18-Nov-10 Bharatpur & 65-70 As above


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Ajmer Division

12 19-Nov-10 Jaipur Division 60-70 As above

13 23-Nov-10 Udaipur Division 60-70 As above14 24-Nov-10 Kota & Bikaner

Division60-70 As above

15 9-Feb-11 All Districts 50-55 Secretary of IT & C, District eMitraOfficers Nodal Officers of all theDistricts m/s CSC & ZOOMDevelopersSystem Analyst, ACPs,Programmers, AssistantProgrammer, IA

16 4-Mar-11 All Districts 150 (approx) Secretary, IT&C, Representative-

RPSC, Nodal Officers (DoIT&C),Nodal Officers (SUGAM),Customer Support Engineer PCS,All Districts, District and BlockCoordinators, SCAs and LSPs, AllDistricts, Representative, SilverTouch, Jaipur

17 7-Apr-11 Bundi 55-60 (approx) Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,


18 8-Apr-11 Sawai Madhopur 55-60(approx) Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,


19 18-Apr-11 Ganganagar 55-60(approx) Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,


20 19-Apr-11 Hanumangarh 55-60(approx) Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,

Nodal Officers, DoIT & RajCOMP,


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Representative of LSP of District,2-3 Kiosk Holder of each LSP

PCS staff of District & Division21 20-Apr-11 Karauli 55-60(approx) Nodal Officers, DEGS, Nodal

Officers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,


22 30-Apr-11 All Districts 25-30 (approx) Informatics Assistant

23 May 04,2011

TrainingProgramme on

Digital Signature(Alwar)

10-15 (approx) ADM, Tehsildars and staff ofDistrict e-Governance Society,

Alwar

24 May 09, 11 TrainingProgramme onDigital Signature(Jodhpur)

08-10 (approx) SDM, Tehsildars and staff ofDistrict e-Governance Society,Jodhpur ,

25 May 10, 11 TrainingProgramme onDigital Signature(Ajmer)

10-15 (approx) ADM, Tehsildars and staff ofDistrict e-Governance Society,Ajmer

26 Bikaner Nodal Officers, DEGS, NodalOfficers, JVVNL ,AVVNL, NodalOfficers, JdVNL, PHED, BSNL,


27 May 23, 11 Review cumTrainingProgramme (AllDistricts)

150 (approx) Secretary, IT&C, Secretary, RPSC,Nodal Officers (DoIT&C), NodalOfficers (SUGAM), CustomerSupport Engineer PCS, All

Districts, District and BlockCoordinators, SCAs and LSPs, AllDistricts, Representative, SilverTouch, Jaipur

28 June 8, 11 Training onDigitally SignedCertificateService(Bhilwara)

10-15 (approx) Tehsildars, Nodal Officers, DEGS

29 June 10, 11 Training onDigitally Signed

10-15 (approx) Nodal Officers, DEGS, VLEs andkiosk owners


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CertificateService

(Bundi)30 June 17, 11 Training cum

workshop15-20 approx Nodal Officers, DEGS, VLEs and

kiosk owners

31 June 23-30,11

TrainingProgramme onDigitally signedcertificate service,Jaipur

50-60 approx LSPs, Kiosk owners, Nodalofficers, DeGS, ACM, Collectorateand Single window Staff,Collectorate, Jaipur

32 June 29, 11 Training onOnlinesubmission of

application formsfor the post ofInformaticsAssistant(Ajmer, Barmer,Chittorgarh,Dholpur, Jaipur,Jalore, SawaiMadhopur, Sikar,Udaipur,Ganganagar)

15-20 approxin each district

Nodal Officers, DEGS, VLEs andkiosk owners

33 June 30,2011

Training onOnlinesubmission ofapplication formsfor the post ofInformaticsAssistant(Nagaur, Jodhpur,Jhalawar,Bhilwara, Alwar,

Tonk, Pali,Karauli,Jhunjhunu,Rajasamand,Hanumangarh &Bikaner )



34 July 01,2011

Training onOnlinesubmission ofapplication formsfor the post of

Informatics




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Assistant(Baran,

Pratapgarh,Jaisalmer, Dausa,Sirohi, Bharatpur,Churu, andBanswara )

35 July 02,2011

Training onOnlinesubmission ofapplication formsfor the post ofInformatics

Assistant(Kota andDungarpur)



36 July 15,2011

Review cumTrainingProgramme (AllDistricts)

60-65 approx Secretary, IT&C, Secretary, RPSC,Nodal Officers (DoIT&C), NodalOfficers (SUGAM),

37 July 21,2011

Training onOnlinesubmission ofapplication formsfor the post ofInformaticsAssistantand DigitallySigned CertificateService

10-15 approx Nodal Officers, DEGS, VLEs,kiosk owners

38 July 26-29,2011

Review cumTrainingProgramme atTehsil level -

Beawar Pisangan, Masuda Menai,Kishangarh

Nasirabad, Kekri Serwaad(District Ajmer)

8-10 approx Tehsildars/Nayab Tehsildars/Blocklevel officers/sub-divisional levelofficers from Line Departments

39 August 8,2011

Review of projectwith VLEs andeMitra kioskowners of

Jhalawar District

8-10 approx Collector, Jhalawar, VLEs andeMitra kiosk owners of JhalawarDistrict, all officers of DeGS,Jhalawar


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40 August 26,2011

Review cumTraining

Programme (AllDistricts)

60-65 approx Secretary, IT&C, Secretary, RPSC,Nodal Officers (DoIT&C), Nodal

Officers (SUGAM, R-SWAN, UID,Training)

41 September16, 2011

Review meetingwith kioskholders (e-Mitra& CSC)

35-40 Nodal Officers, DEGS, NodalOfficers, AVVNL, Nodal Officers,PHED, BSNL, Nodal Officers,DoIT & RajCOMP, Representativeof LSP of District, 2-3 KioskHolder of each LSPPCS staff of District & Division

42 November15-

December1, 2011

Workshop withDistrict

Administrationand LineDepartments one-Governanceinitiatives (1workshop /district in alldistricts)

40-45 perdistrict

District administration and linedepartments

43 January2012

Workshop (VC)with Tehsildars(All districts)

250 approx Secretary IT&C, OIC CSC/ e-MitraDistrict Administration, Tehsildars

44 Jan 2012 Tehsil Level DSCtraining fortehsildars andVLEs

250-300approx

VLEs and Tehsildars of Rajasthan

45 April 2012 Review cumTrainingProgramme (AllDistricts)

150 approx Secretary, IT&C, Nodal Officers(DoIT&C), Nodal Officers(SUGAM), District Coordinators &Customer Support Engineer UTIITSL, All Districts

46 May 2012 Review Meeting 115 approx Secretary, IT&C, Nodal Officers

(DoIT&C), District Coordinators &Accountants UTIITSL, AllDistricts

47 June 2012 VC with DistrictCollectors underthe chairmanshipof ChiefSecretary,Rajasthan

150-200approx

Chief Secretary, Rajasthan;Principal Secretary, ARD; PrincipalSecretary IT; Secretary, IT&C;District Collectors, All Districts;Director (T), RISL; SIO, NIC;Representative, JVVNL;Representative, CMS;Representative, Vakrangee


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48 July 2012 VC with nodalofficers, DeGS,

SCAs & Blockcoordinatorsunder thechairmanship ofSecretary IT&C

60-75 approx Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS,

Accountants UTIITSL, AllDistricts, All SCAs, BlockCoordinators SCAs, All Districts

49 July 2012 Meeting under thechairmanship ofChief Secretary,Rajasthan

20 -25 approx Chief Secretary, Rajasthan,Principal Secretaries of ARD, UDH& LSG, Revenue, IT&C, TransportDepartments; Secretaries of LSG,IT&C, Rural DevelopmentDepartments; CMD, DISCOM,

District Collectors, Ajmer,Rajasamand, Jodhpur, Ganganagar,

Nagaur, Representatives of PHEDand DoIT&C

50 Aug 2012 VC under thechairmanship ofSecretary, IT&C

45-50 Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS, DistrictCoordinators and AccountantsUTIITSL, All Districts

51 Sep 2012 Workshop ofSCAs

80-90 District Coordinators & BlockCoordinators of both the SCAs

52 Sep 2012 Review Meetingat the level of PS,IT

50-55 Principal Secretary, IT&C,Secretary IT&C, Nodal Officers(DoIT&C) posted in DeGS, ProjectManager, UTIITSL

53 Oct 2012 Review Meetingat the level ofSecretary&Commissioner,IT&C

85-90 Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS, DistrictCoordinators and AccountantsUTIITSL,All Districts

54 Nov 2012 Review Meetingat the level of

Secretary &Commissioner,IT&C

90-100 Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS, District

Coordinators and AccountantsUTIITSL,All Districts

55 Dec 2012 Review Meeting 90-100 Secretary, IT&C, Nodal Officers(DoIT&C) posted in DeGS, DistrictCoordinators and AccountantsUTIITSL,All Districts

56 Dec 2012 Tow-day MasterTrainingWorkshop onDigitally signed

100-110 Officers/Training fromNIC;SDO,DIOs,ACP/Programmers,DoIT&C posted in Districts


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copy of LandRecords

57 Jan 2013 Review Meeting 90-100 Secretary, IT&C, NodalOfficers(DoIT&C) posted in DeGS,District Coordinators andAccountants UTIITSL, All Districts

58 Feb 2013

Review Meeting 65-75

Secretary, IT&C, Nodal Officers

(DoIT&C) posted in DeGS, All

Districts

16th

NationalConference on e-

Governance

National level participation of various stakeholders

Inauguration of

CSC VanCSC Rural Ou

arya institute of engineering & technology interim report

Documents