as300 21 conflict management 11
TRANSCRIPT
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OverviewOverview
• Bomb Shelter Exercise
• Conflict Sources
•
Filley’s Antecedents• Conflict Management Styles
• Situational Considerations
• Four Steps of Conflict Management
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Bomb Shelter ExerciseBomb Shelter Exercise
• 15 people are in a nuclear bomb shelter after
a nuclear attac
•
!hese 15 are the last on earth• "t #ill tae $ #s for radiation le%els to
reach safe le%els
•
Food & supplies can only sustain ' peoplefor $ #s
• (ic the ' #ho #ill sur%i%e
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1) *r) *ane) African+American, -5, married, one child .Bobby/, noreligious affiliation, (h* in history, college professor, good health,
acti%e physically, en0oys politics)
$) Mrs) *ane) hite, 2e#ish, -3, BS and MS in psychology, counselor
in a mental health clinic, good health, one child .Bobby/, acti%e in
community acti%ities)
-) Bobby *ane) Mixed #hite and African American, 2e#ish, 14, attended
special education classes for years, mentally retarded, "6 of '4,
good health, en0oys pets)
) Mrs) 7arcia) 8ispanic, --, raised Catholic, 9th grade education,exotic dancer, prostitute, good health, in a foster home as a child, #as
attaced by foster father at age of 1$, ran a#ay from home, returned
to reformatory #here she stayed until 1:, has a child, - #ees old
.2ean/)
5) 2ean 7arcia) !hree #ees old, 8ispanic, good health, nursing)
Bomb Shelter ExerciseBomb Shelter Exercise
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:) Mrs) E%ans) African+American, -$, (rotestant, BA and MA in
elementary education, teacher, di%orced #ith one child .Mary/, good
health, outstanding teacher, en0oys #oring #ith children)
') Mary E%ans), African+American , 3, (rotestant, -rd grade, excellent
student, good health)
3) 2ohn 2acobs) Asian, 1-, (rotestant, 3th grade, honor student, good health)
9) Mr) ;e#ton) hite, $:, atheist, starting last year of medical school,
no#n to ha%e homosexual tendencies, good health, and #ears
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11) Sister Mary >athleen) A #hite nun, -5, college graduate, English ma0or,middle+class American, and in good health)
1$) Mr) Blac) hite, 51, Mormon, high school graduate, mechanic, ?MrFix it,? married, and in good health)
1-) Miss 8arris, 8ispanic, $1, (rotestant, college senior, nursing ma0or,lies people, good health, en0oys outdoor sports)
1) Father Flanagan) African+American, -', Catholic, college, seminaryexperience, priest, acti%e in ci%il rights acti%ities, critici@ed for hisliberal %ie#s, good health, former college athlete)
15) *r) ee) Asian+American, ::, M*, general practitioner, has had t#oheart attacs in the past 5 years, but continues to practice medicine)
Bomb Shelter ExerciseBomb Shelter Exercise
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Conflict SourcesConflict Sources
• (ersonal *ifferences
– *aily experiences are not 0udged on a common set of
%alues
– Conflicts tend to be emotionally charged
–
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Conflict SourcesConflict Sources
• ole "ncompatibility
– *ifferent entities ha%e different goals
– A common superior usually has to mediate
• En%ironmental Stress
– Shortage of resources
– ncertainty
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Filley’s AntecedentsFilley’s Antecedents
• Ambiguous 0urisdictions
• Conflict of interest
• Communications barriers
• D%er+dependency of one party
• *ifferentiation in organi@ation
• Association of the parties
• ;eed for consensus
• Beha%ior regulations
• nresol%ed prior conflicts
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• Forcing
• Accommodating
•
A%oiding• Compromising
• Collaborating
Conflict Management StylesConflict Management Styles
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ForcingForcing
11
Forcing 8igh8igh
Asserti%enessAsserti%eness
C o n c e r n f o
r
C o n c e r n f o
r S e l f
S e l f
o#o#
Asserti%enessAsserti%eness
o# Cooperationo# Cooperation 8igh Cooperation8igh Cooperation
Concern forConcern for DthersDthers
Source !homas, >))
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AccommodatingAccommodating
12
Forcing
Accommodating
8igh8igh
Asserti%enessAsserti%eness
C o n c e r n f o
r
C o n c e r n f o
r S e l f
S e l f
o#o#
Asserti%enessAsserti%eness
o# Cooperationo# Cooperation 8igh Cooperation8igh Cooperation
Concern forConcern for DthersDthers
Source !homas, >))
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CollaboratingCollaborating
15
Forcing Collaborating
Compromising
A%oiding Accommodating
8igh8igh
Asserti%enessAsserti%eness
C o n c e r n f o
r
C o n c e r n f o
r S e l f
S e l f
o#o#
Asserti%enessAsserti%eness
o# Cooperationo# Cooperation 8igh Cooperation8igh Cooperation
Concern forConcern for DthersDthers
Source !homas, >))
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Situational ConsiderationsSituational Considerations
• 8o# important is the disputed issue
• 8o# important is the relationship
•
8o# large is the po#er gap• 8o# Guicly should the parties settle the
dispute
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SummarySummary
• Bomb Shelter Exercise
• Conflict Sources
•
Filley’s Antecedents• Conflict Management Styles
• Situational Considerations
• Four Steps of Conflict Management