asb baseline findings working with residents and communities to tackle asb chris grose asb advisor...
DESCRIPTION
Methodology and who participated Online survey (May 2011) Members of CIH, HouseMark, SLCNG, RESPECT signatories and ASB Advisor contacts were invited to participate 114 respondents A wide variety of landlords took part Practice examples provided by CIH ASB Action Team and HouseMarkTRANSCRIPT
ASB Baseline FindingsASB Baseline FindingsWorking with residents and Working with residents and communities to tackle ASBcommunities to tackle ASB
Chris GroseASB Advisor
Chartered Institute of Housing
The purpose of the baseline surveyThe purpose of the baseline survey
Building a comprehensive picture of how landlords work with tenants to improve and shape services
Informing and tailoring the ASB advisor’s approach in working with landlords and tenants
Supporting and influencing national policy and practice agendas
Identifying innovative and effective practice examples
Methodology and who participatedMethodology and who participated
Online survey (May 2011)
Members of CIH, HouseMark, SLCNG, RESPECT signatories and ASB Advisor contacts were invited to participate
114 respondents
A wide variety of landlords took part
Practice examples provided by CIH ASB Action Team and HouseMark
The findingsThe findings
• Tenant and resident involvement
• Customer profiling
• Shaping services with tenants and residents
• Tenant and resident activism
• Planning for the future
• Good practice and information sharing
Tenant and resident involvementTenant and resident involvementMethods of engagementMethods of engagement
0% 20% 40% 60% 80% 100%
Through traditional T & R groups
Online surveys
Telephone surveys
Social networks
Face to face
Information leaflets
T & R ASB focus groups
T & R conferences
Fun days
Community action days
Estate walkabouts
Most of the TimeSometimesNever
Tenant and resident involvementTenant and resident involvementInvolved tenantsInvolved tenants
0% 20% 40% 60% 80% 100%
Young men under 18
Young women under 18
Disabled people
Unemployed people
Employed people
Single adult men
Single adult women
Retired people
Excellent
Good
Needs to be improved
Not applicable
Tenant and resident involvementTenant and resident involvementInvolved tenantsInvolved tenants
0% 20% 40% 60% 80% 100%
BME community
LGBT community
Young families
Single parents
Sheltered housing
Excellent
Good
Needs to be improved
Not applicable
Tenant and resident activismTenant and resident activismCurrent initiativesCurrent initiatives
0% 20% 40% 60% 80% 100%
Community justice panel
Good neighbourhood agreements
Good neighbour agreement
New tenant induction programme
Group sign ups
T & R training
Excellent
Good
Needs to be improved
Not in place
Planning for the futurePlanning for the futureThe introduction of Police Crime CommissionersThe introduction of Police Crime Commissioners
91% of respondents were aware of the introduction of the Police Crime Commissioner’s in 2012
However, 64% of those who completed the survey did not have a clear
understanding of what the role of the PCC will be
Only 7% of respondents stated that they have started to work at a strategic level with key partners to plan and organise how they will work with their PCC
Challenges aheadChallenges ahead
Preparing for the new tools and powers
Managing expectations
Maintaining good quality services whilst making efficiency savings
Improving tenant scrutiny and further involvement in shaping services
Using the Baseline to move forwardUsing the Baseline to move forward
Continue to work with landlords in developing ASB services with tenants and residents
Maintain strong communications with government departments such as the Home Office and the DCLG
Continue to work at the national level alongside SLCNG, HouseMark and tenant organisations
Identify and promote good and innovative approaches in tackling ASB
Contact informationContact information
ASB Action Team homepage and referral form: www.cih.org/asbactionteam
CIH ASB Practice Hubwww.practicehub.cih.co.uk
Enquiries to : [email protected]
Come and join in with the ASB Action Team at the CIH Stand, Hall B at 14.00