asblueprint for delivering itaas it-as-service ebook

blueprint for delivering it-as-a-service

Plan approved by

nine steps for success

2

blueprint for delivering it-as-a-service share this

Okay now whatYoursquove got the materials (your constantly changing it infrastructure) Yoursquove got the work order (your boss made that perfectly clear) but now what Delivering it-as-a-service has never been more challenging than it is todayvirtualization private public and hybrid cloud computing are drastically changing how it needs to provide service delivery and assurance You know exactly what you need to do the big question is HoW to do it if only there was some kind of blueprint for thishellip

3


based on our experience working with Zenoss customers who have built highly virtualized and cloud infrastructures we know what it takes to operationalize it-as-a-Service in todayrsquos ever-changing technical environment Wersquove put together a guided list of questions in this ebook to help you build your blueprint for getting the job done and done right

Well fear not

letrsquos get startedSTEP

STEP

STEP

STEP

STEP

STEP

STEP

STEP

STEP

1

2

3

4

5

6

7

8

9

unified operations

maximum automation

model driven

service oriented

multi-tenant

horizontal scale

open extensibility

subscription

extreme service

5


STEP 1unified operations

the rise of cloud computing and virtualization are magnifying the complexity of it operations operations must now manage an environment where there is no direct connection between the physical devices and the services being delivered

in order to provide service assurance operations must have visibility into the real-time state of the entire infrastructure ndash physical and virtual

only with a holistic view can it maintain control over a constantly changing on-demand infrastructure

6



ldquohellipthere is no way to optimize IT operations without a global view of services and infrastructure effectiveness (costs vs service levels) additionally the diversity and complexity of data collected resulting from the tool diversity and specificity prevent us from obtaining accurate global informationrdquo

Jean-Pierre garbani Forrester analyst infrastructure amp Operations Professionals

httpblogsforrestercomjean_pierre_garbani10-03-18-abstraction_layer_it_operations

7


STEP 1

1

2

3

4

time to measure

How quickly can you access a view of your entire it infrastructure

Can you do this through a single view or do you have to stitch together with multiple tools

When there is an impact issue is operations focused on fixing the issue or in finding it in the first place

Can you quickly see the dependencies between virtual services and the physical devices

8


STEP 2maximum automation

the only way to scale in todayrsquos large-scale it operations environment is to remove people from as much of the process as possible Managing tens of thousands or more virtual machines in a modern cloud environment requires automation to be the standard approach

from provisioning to monitoring to de-provisioning it must be able to respond on-demand to the requests of the business while at the same time maintaining complete control

9



ldquoA combination of forces including skyrocketing complexity and severe economic pressure are radically and irreversibly altering the IT landscape New methods new functional sourcing and new organizational structures are needed to address this onslaught but one theme is obvious throughout all of these approaches mdash a need to automate more of what you do in IT The typical IT organization wastes a significant portion of its budget on inefficiencies that only get worse as complexity grows Automate many of these tasks and you become leaner and more responsive to business changesrdquo

glenn Orsquodonnell Forrester analyst it infrastructure amp Operations

httpwwwforrestercomrbresearchit_operations_2009_automation_odysseyqid54531t2

10


STEP 2

1

2

3

4

5

time to measure

is there a linear relationship between the scale of your it infrastructure and your operations staff

What processes have you automated that identify and correct problems

Do problems with resources take individual analysis to identify their impact on critical services

is development working with operations or does it seem like they are on different teams

Does your current it team facilitate automation or hinder it

11


STEP 3model driven

Managing virtualized and cloud resources at scale requires the ability to understand the dependencies to the physical world A hands-on approach will not be able to keep up with the rate of change in the cloud

Having a real-time model-driven approach to monitoring all of your physical and virtual resources ensures that when there is a change in the environment your operations team can quickly and automatically adjust to the demand for resources

12


STEP 3model driven

ldquoMore than ever we need to know where things are Discovery and tracking of assets and applications in real time is more important than ever As configurations can be easily changed and applications easily moved control of the data center requires complete visibility Configuration management systems must adapt to this new environmentrdquo

Jean-Pierre garbani Forrester

httpblogsforrestercomjean_pierre_garbani10-12-07-the_cloud_technology_challenge

13


STEP 3

1

2

3

4

5

time to measure

Does the business trust your capability to deliver dynamic services

Can your applications utilize the services they need on demand

How do you free up and reuse it resources when they are idle

if you have a server that needs to go offline can you quickly determine what services will be impacted

Have you ever lost a virtual machine

14


STEP 4service oriented

it operations can no longer survive by just managing device performance and availability Service oriented management means you can connect the dots between the individual resources and view them according to the services they deliver

Service oriented management enables operations to understand overall service level and to quickly address the root cause of issues that impact service performance

15



ldquoThe lack of an architecture mdash typically the lack of a SOA mdash is a recipe for failure in the world of cloud computing An architecture provides the structure necessary to mesh your existing enterprise IT assets with the emerging world of cloud computingrdquo

david linthicum ctO Blue Mountain labs

httpwwwebizqnetblogscloudsoa201101is-the-lack-of-soa-talent-killing-cloud-computingphp

16


STEP 4

1

2

3

4

time to measure

Can your operations team see the forest through the trees when it comes to service delivery

Can you predict service degradation ahead of time based on resource utilization or performance issues

Do you understand the impact of new service delivery on existing resources and how that may impact other services

When there is an impact event can you prioritize and address your critical business services first

17


STEP 5multi-tenant

Whether you are a service provider or a large enterprise with multiple departments todayrsquos cloud services require you to provide it management views to the appropriate operations teams

Hybrid it service delivery require multi-tenant support to give meaningful views into resources while maintaining security and privacy of sensitive data

18


STEP 5multi-tenant

ldquoElasticity horizontal scalability and multi-tenancy are often mentioned here and elsewhere as key distinguishing characteristics (or requirements) of cloud-computing technologiesrdquo

Yefim v natis distinguished gartner analyst

Referring to the Gartner research note ldquoApplication Infrastructure for Cloud

Computing A Growing Market 2010rdquo

httpblogsgartnercomyefim_natis20100324on-multi-tenant-elasticity

19


STEP 5

1

2

3

time to measure

Can you keep departmental or client views of shared resources isolated from each other

Do you have flexible user-based roles that dictate the views they have

Can you generate custom reports and dashboards so internal management and outside customers can verify their service operations and monitor key metrics

20


STEP 6horizontal scale

Horizontal scaling is a fundamental requirement of infrastructure-as-a-Service (iaaS) Horizontal scale simply means the ability to grow computing capacity by adding new resources when required

Horizontal scaling is a fundamental principal of cloud computing and is the source of much of its derived cost advantages and flexibility from a growth standpoint operations must be flexible and be able to maintain pace with the expanding enterprise

21



ldquoHorizontal scalability is about the ability of software to automatically expand onto additional underlying resources or contract onto reduced resources without interrupting operationsrdquo


Referring to the Gartner research note ldquoApplication Infrastructure for Cloud Computing

A Growing Market 2010rdquo


22


STEP 6

1

2

3

4

time to measure

is operations seen as a roadblock when it comes to scaling the enterprise

is the current solution to grow first and figure out the operations approach after the fact

Can your operations tools scale horizontally with your growing datacenters

Can you deploy into multiple geographic locations but still maintain a centralized view

23


STEP 7open extensibility

While the goal may be the cloud most it organizations will maintain a hybrid it environment with a mix of legacy and new resources Agile it operations will need an open approach to managing change in this heterogeneous landscape

open and flexible operations management software will allow it to not only integrate with existing technologies but also be prepared for whatever is next

24



ldquoItrsquos critical to simplify your cloud network infrastructure to ensure scalability as well as reduce the number of moving parts needed to secure the end-to-end platform But to simplify you must standardize the components and build on an open network platform as well as use shared components to get economies of scalerdquo

Forrester research ndash ldquosupporting sustainable cloud servicesrdquo

httpwwwgetgreennetworkscomusenlocalpdfanalyst-reportsforrester-supporting-sustainable-cloud-servicespdf

25


STEP 7

1

2

3

4

time to measure

Does your it management platform have clearly published Apis to support legacy resources

Do you have access to existing plug-ins for a variety of technologies and can you easily modify them for your needs

Does your management platform have a history of supporting open extensible solutions

Are integrations efforts measured in days vs months

26


STEP 8subscription

one of the key values of it-as-a-Service is predictability of costs Subscription-based services allow organizations to buy what they need and grow over time Subscription-based cloud services eliminate over-investment and premature obsolescence of it resources

Subscription-based services help organizations avoid investing in it infrastructure before they need it

27


STEP 8subscription

ldquoThe power of cloud economics is elasticity mdash the ability to pay for resources only when they are needed and to scale infrastructure up and down on demand rdquo

Mike gualtieri Forrester analyst application development amp delivery Professionals

httpblogsforrestercommike_gualtieri11-05-08-cloud_computing_will_save_it_millions_but_only_if_you_have_elastic_applications

28


STEP 8

1

2

3

time to measure

Can you provision virtual resources to meet peak demands as needed

Can you de-provision unneeded resources to keep costs in line with seasonal variations of it demands

Can you plan your it costs in more predictable monthly increments as opposed to large capital expenditure step functions

29


STEP 9extreme service

A key to the success of cloud initiatives and it-as-a-Service is confidence and trust in the providers and technology As it infrastructure has moved from a supporting element to an integral component of business products users must have unquestioned confidence in that infrastructure Monitoring and management of infrastructure must identify problems early and understand their impact

if the business is to depend upon it-as-a-Service they need proactive service that addresses issues before the business is impacted

30



ldquoCloud computing is supposed to abstract sophisticated IT services so far from the hardware and software running them that end users may not know who owns or maintains the servers on which their applications run

That doesnrsquot mean the people running the servers donrsquot have to know their business according to Bob Laliberte analyst at the Enterprise Strategy Group If anything supporting clouds means making the servers storage networks and applications faster and more stable with less jitter and lag than ever before according to Vince DiMemmo general manager of cloud and IT services at infrastructure and data-center services provider Equinixrdquo

Kevin Fogarty ciO

httpwwwnetworkworldcomnews2011010311-5-most-surprising-things-abouthtml

31


STEP 9

1

2

3

4

time to measure

Can you identify problems that may lead to outages

What percent of the time is spent finding issues vs fixing them

Are you able to analyze your entire infrastructure to determine if there are negative performance trends that need to be fixed

Can your forecast utilization to introduce new capacity just-in-time for business growth

32


As you work on your plans to deliver it-as-a-service in a highly virtualized andor cloud-based it environment you need an operations solution that was designed to manage a dynamic environment Zenoss is a next generation management solution being used today to manage on-demand operations inside the worldrsquos leading it infrastructures Zenoss is purpose-built to guarantee service delivery for physical virtual and cloud infrastructures allowing enterprises and service providers to accelerate the adoption of it-as-a-Service

control Your cloudZenoss provides a unified operations platform that enables it to maintain control as managing change becomes standard procedure it is one solution that gives you complete visibility of your it infrastructure no matter where you are on your journey from physical to virtual to the cloud

to learn more about Zenossbull WatchashortvideoZenoss Service Dynamics A new Way to Deliver end-to-end

Service Assurance for Hybrid itbull take the Zenoss product tourbull ViewtheaccompanyingvideoseriestothiseBookBlueprintforDelivering

it-as-a-Service evolution of enterprise it operations

about Zenoss

33


1 ldquoAn abstraction layer for it operationsrdquo Jean-pierre Garbani forrester2 ldquoAn Automation odysseyrdquo Glenn orsquoDonnell forrester3 ldquothe Cloud technology Challengerdquo Jean-pierre Garbani forrester4 ldquois the lack of SoA talent Killing Cloud Computingrdquo David linthicum

blue Mountain labs5 ldquoon multi-tenant elasticityrdquo YefimVNatisGartner6 ldquoSupporting Sustainable Cloud Servicerdquo forrester7 ldquoCloud Computing Will Save it Millions but only if You Have

elastic Applicationsrdquo Mike Gualtieri forrester

8 ldquo5 Most Surprising things about the Cloud in 2010rdquo Kevin fogarty Cio

resources

34


authorsFloyd Strimling Technology Evangelist Zenoss

Floyd Strimling is a technology evangelist at Zenoss who enjoys creating debating and following technology trends with the goal of making them a reality Floydrsquos unique background spans both hardware and software environments with experience in Cloud ComputingAutonomic Computing Datacenter Automation Virtualization Networking and Security

Josh Duncan Product Evangelist Zenoss

Josh leads Product Marketing at Zenoss and is an active blogger on the topic of infrastructure and cloud monitoring on the Zenoss blog Josh has spent the last 13 years working for technology companies like Dell Bank of America and Accenture implementing and setting technology direction While at Bank of America Josh was responsible for Enterprise Architecture and worked on the initial shared infrastructure and grid computing efforts

2


Okay now whatYoursquove got the materials (your constantly changing it infrastructure) Yoursquove got the work order (your boss made that perfectly clear) but now what Delivering it-as-a-service has never been more challenging than it is todayvirtualization private public and hybrid cloud computing are drastically changing how it needs to provide service delivery and assurance You know exactly what you need to do the big question is HoW to do it if only there was some kind of blueprint for thishellip

3



Well fear not


STEP

STEP

STEP

STEP

STEP

STEP

STEP

STEP

1

2

3

4

5

6

7

8

9

unified operations

maximum automation

model driven

service oriented

multi-tenant

horizontal scale

open extensibility

subscription

extreme service

5






6






7


STEP 1

1

2

3

4

time to measure





8





9






10


STEP 2

1

2

3

4

5

time to measure






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






3



Well fear not


STEP

STEP

STEP

STEP

STEP

STEP

STEP

STEP

1

2

3

4

5

6

7

8

9

unified operations

maximum automation

model driven

service oriented

multi-tenant

horizontal scale

open extensibility

subscription

extreme service

5






6






7


STEP 1

1

2

3

4

time to measure





8





9






10


STEP 2

1

2

3

4

5

time to measure






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34







STEP

STEP

STEP

STEP

STEP

STEP

STEP

STEP

1

2

3

4

5

6

7

8

9

unified operations

maximum automation

model driven

service oriented

multi-tenant

horizontal scale

open extensibility

subscription

extreme service

5






6






7


STEP 1

1

2

3

4

time to measure





8





9






10


STEP 2

1

2

3

4

5

time to measure






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






5






6






7


STEP 1

1

2

3

4

time to measure





8





9






10


STEP 2

1

2

3

4

5

time to measure






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






6






7


STEP 1

1

2

3

4

time to measure





8





9






10


STEP 2

1

2

3

4

5

time to measure






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






7


STEP 1

1

2

3

4

time to measure





8





9






10


STEP 2

1

2

3

4

5

time to measure






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






8





9






10


STEP 2

1

2

3

4

5

time to measure






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






9






10


STEP 2

1

2

3

4

5

time to measure






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






10


STEP 2

1

2

3

4

5

time to measure






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






11


STEP 3model driven



12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






12


STEP 3model driven




13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






13


STEP 3

1

2

3

4

5

time to measure






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






14





15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






15






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






16


STEP 4

1

2

3

4

time to measure





17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






17


STEP 5multi-tenant



18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






18


STEP 5multi-tenant






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






19


STEP 5

1

2

3

time to measure




20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






20





21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






21








22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






22


STEP 6

1

2

3

4

time to measure





23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






23





24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






24






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






25


STEP 7

1

2

3

4

time to measure





26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






26


STEP 8subscription



27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






27


STEP 8subscription




28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






28


STEP 8

1

2

3

time to measure




29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






29





30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






30





Kevin Fogarty ciO


31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






31


STEP 9

1

2

3

4

time to measure





32







about Zenoss

33






resources

34






32







about Zenoss

33






resources

34






33






resources

34






34






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