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Otis Benefits to Adirondack

Keep pace with modern day consumer demand and never miss an online vehicle owner looking for service

Adirondack Tire and Service Uses Openbay Otis

About Adirondack TireAdirondack Tire & Service is a locally owned, family business serving the Albany Capital District and Rutland, Vermont with 12 locations for more than 39 years. Adirondack is a full service auto care center and has the largest tire inventory in the Northeast.

How does Openbay Otis help your business?Our staff is very busy. Having Otis automatically respond to inbound inquires on our website reduces our workload, and at the same time, increases the number of service opportunities for all our locations. It’s like having another employee work for Adirondack.

What impresses you the most about Otis?Otis is always on, interacting with our website visitors, 24/7/365. We like how it captures customer information when they book service allowing us to better prepare for their arrival. Our techs are ready and parts are ordered.

What words would you have for shop owners considering Otis?Install the trial and you’ll see the benefit firsthand and quickly.

Openbay Otis for Adirondack Tire

Openbay Otis installed on Adirondack Tire’s website delivers service quotes to their customers, takes service appointments, answers questions about the types of vehicles they service and the categories of services they offer. It captures customer information to include the YMM of vehicle they need service on.

Otis delivers value before and after business hours.

CONTACT OPENBAY:openbay.com /solutions/openbay-otis

888-601-0399

• More than 100 conversations held online per month resulting in over 35 booked services on average

• Capturing consumers contact information - more than 45 new contacts captured (avg.). Helps with converting website visitors to paying customers

Customer Case Study

Customers interact with Otis on a messaging platform similar to the way they use texting. This allows you to deliver information they are seeking in realtime and allows you to communicate back on the platform they prefer: text, email or phone.

The Openbay ASP app is a plus. It provides real-time data on Otis and allows you to respond to customers from the app.

Openbay Otis

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