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Ashish Kumar Verma

Current address: F-97Katwaria sarai, New Dehli- 110016Contact no: +918130553053

email:ashishverma0014@gmail.com

Profile:

3 years Polytechnic Diploma in computer science. I am a workaholic person and would like toreach the zenith of success in life.

Values & Believes:

I believe that dedication, determination, discipline, sincerity, hard work, loyalty are the key

words for success.

Key Knowledge:

Knowledge ofVendor Coordination, Engineer Coordination, etc.

Work Experience (Feb 2012 to Till Date)

Innovative Design Tech Pvt Ltd is leading Services Provider. Company Provide AMC Services to the

Government and Others IT/Non IT Companies.

Designation: IT Service Desk

Client: Bill Desk India Pvt Ltd

Responsibility:

As a Service Desk Manage 275+ Desktop, Laptop & Printer related Hardware and Software

issue with Different Vendors product like HP, Dell and Compaq.

Customer complaints by logging Call via Phone & Mails with assigned Priorities and

Followed end to end process to close the Call.

Prioritizing and follow up of the call till closure.

Updated customers/ users on the progress of the tickets and closed the tickets with user

confirmation.

Co-ordinate with the Engineers to get the problem resolved up to customer satisfaction.

Troubleshooting: Desktop, Laptop Hardware, Windows Related Issues

Issue, Shared Printer and Network related issues.

Knowledge In: Installation of Windows XP pro, Windows Vista and Windows 7, Printer

setting and Configuration. In Mailing MS Outlook, Outlook Express Configuration, Backup

and Restore Process.

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Technical Skill:

Knowledge of Desktop / Network Hardware Components Installation, Up gradation andTroubleshooting.

Work on Experience of Windows XP & Windows 7/ 8 Installation, Customization and Troubleshooting in Different Vendors Product (Desktop / Laptop).

Installation & configuration of LAN Network in Windows Environment (Win XP, VISTA and

Win7 Etc.)

Fault finding & trouble shooting of Monitor, SMPS, and Mother Board.

Installation of various software, Application and Utilities. Cabling & crimping for systems, hubs, switches & routers

Network devices- Repeater, Hub, and Switches & Routers etc.

AcademicProfile:

Course/class College/School University/Board Year

Passed

% or

Grade

3 Years Polytechnic Diploma(Computer Science)

Mangalayatan University MangalayatanUniversity

2010 61.07

10th class S.V.M. School C.B.S.E. board 2007 58.4

Professional Training

Infrastructure Management Service Purple Leap, Bangalore

Training Coverage: CCNA& installation of window server 2008

Business skills training Group discussion skills, communication skills, self-assertiveness skills.

My Strengths: Creative thinking

Good communication skills

Believer in success through teamwork

Leading by example

Hobbies and Extra Curricular Activities

Listen to music when I am getting bored with my work.

Internet Surfing.

Personal Information:Fathers Name: Mr. Arun Kumar VermaDate of Birth: 21-April-1992

Marital Status: Unmarried

Languages known: English, HindiPermanent Address: 5/133, D1 Darshan Vihar Colony, O.p.p. Vardan Mandap

G.T. Road, Aligarh (u.p.) 202001

I hereby declare that all statements made in this application are true and complete to the best ofmy knowledge.

Date:

Place: New Delhi ( Ashish Kumar Verma)