ask ontario: built to last from the start jan dawson, mlis askon project manager...
TRANSCRIPT
![Page 1: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/1.jpg)
Ask Ontario: built to last from the start
Jan Dawson, MLIS askON Project Manager
![Page 2: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/2.jpg)
If askON is closed the “offline” button appears. Visitors can choose to send a ? by email to their library.
![Page 3: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/3.jpg)
• secure, private, chat or instant messaging (IM) reference tool
• deliver better information than visitors can find on their own
• accessed by websites of Ontario partner libraries
• connect visitors, one-on-one, with LIVE library staff
• research skill & literacy building tool…NOT an “answer” line
• build relationships with libraries and between libraries
What is askON anyway?
![Page 4: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/4.jpg)
• personal/professional staff development
• both languages for bilingual Ontarians and French students
• access to resources to which visitors are entitled
• point of access for visitors who prefer the medium for various reasons: convenience, social, emotional, physical
• build capacity, welcoming new generations and communities
What is askON anyway?
![Page 5: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/5.jpg)
askON’s inside face
![Page 6: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/6.jpg)
2 pieces: chat vehicle & staff portal
![Page 7: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/7.jpg)
2 pieces: chat vehicle & staff portal
![Page 8: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/8.jpg)
• June 2006 askON Steering Committee struck• Sept 2006 Project Manager hired• June 2007 Task Forces struck• Jan 2008 askON pilot launched• Sept 2009 Internship Program launched• June 2011 askON is a two-sector collaborative service
with a self-funded partnership model.
development of askON
![Page 9: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/9.jpg)
21 Public 12 Colleges
![Page 10: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/10.jpg)
askON / ONdemande…just the facts
• 44 hrs/wk public; 16 hrs/week French; 62 hrs/wk college
• 800+ trained staff province wide
• 100+ trained interns from the askON internship program of MLIS students and grads
![Page 11: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/11.jpg)
askON today
• 2011 Evaluation has just been completed• Call for partners
– Info sessions in February and March– Training and implementation in May and June– Partners join service for September 2012 launch
• OLA Access article in the Winter issue• OCLC report: “Seeking Synchronicity”
![Page 12: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/12.jpg)
OCLC report “Seeking Synchronicity”
•June 2011
•OCLC Research and Rutgers
•Recommendations:
•R is for Relationships as well as Reference
•Market user privacy
•Convenience is the hook
•Collaboration is the strength
•Promotion in the library
![Page 13: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/13.jpg)
• From project to collaborative service• New funding model: two-sector self-funded service
partnership model• Staff: Project Manager, Accounts & Web Coordinator• New parental organization
askON today
![Page 14: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/14.jpg)
askON todayWe have answered over 78,000 questions!
![Page 15: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/15.jpg)
6.1% 7%
GOAL to Reduce IB by 2-3% from 7% to 4-5% as of 2011 evaluation
2011 results: less than
1%!
![Page 16: Ask Ontario: built to last from the start Jan Dawson, MLIS askON Project Manager jdawson@knowledgeontario.ca](https://reader035.vdocument.in/reader035/viewer/2022062511/55147a63550346f06e8b4650/html5/thumbnails/16.jpg)
• New partners
• Marketing strategies for both sectors
• Mobile service delivery
• SMS/Text service delivery
askON looking forward