ask the experts
DESCRIPTION
In this interactive session, technical communication experts Sarah O'Keefe, Nicky Bleiel, and Tony Self give their opinions about important current topics in the industry.TRANSCRIPT
background imageflickr: spierzchala
Ask the ExpertsApril 17, 2012
Agenda
❖ Introductions
❖ Areas of expertise and/or interest
❖ Most common questions
❖ Hot topics
❖ Your questions
Nicky Bleiel
❖ Senior Information Developer, ComponentOne
❖ 17+ years of tech comm in software
❖ VP-elect, Society for Technical Communication
❖ Speaker at STC, tcworld, and others
❖ Instructor at Community College of Allegheny County
Dr. Tony Self❖ Based in Melbourne
❖ Trainee Technical Writer inaircraft factory in 1979
❖ Started HyperWrite in 1993
❖ Help organisations implement documentation technologies
❖ Help systems, online content, DITA
❖ Adjunct fellow at Swinburne University
Sarah O’Keefe
❖ Founder and president, Scriptorium Publishing
❖ Content strategy for tech comm
❖ Currently working on Content Strategy 101 (contentstrategy101.com)
❖ @sarahokeefe
❖ @nickybleiel
❖ @hyperwrite (Tony)
User assistanceDITA Standards and methodologiesMinis
Embedded helpUser assistance design
Single sourcingConvergence tech comm
Star Trek (TOS)
XML and DITAPublishing automationContent strategyChocolate
“What is the best [Help Authoring Tool | DITA Editor |Publishing System | CMS] touse?”
“What should I be delivering?”
“Should we implement DITA (or XML?)”
It depends.
flickr: Richard Fisher
“What is the best [Help Authoring Tool | DITA Editor | Publishing System | CMS] to use?”
“What should I be delivering?”
“Should we implement DITA (or XML)?”
Should I use a wiki for documentation?
flickr: phillipstewart
Content strategy: Fad or fab?
flickr: stevendepolo
The tech comm career: Awful or awesome?
flickr: wordridden
Your questions flickr: theogeo