aspire overview
TRANSCRIPT
INTRODUCING
ASPIRE
LIFESTYLES
DELIVERING
THE EXCEPTIONAL
WITHOUT EXCEPTION
Aspire Lifestyles is the culmination of the strategic merger
of three of the world’s premier concierge and personal
assistance companies
The world’s most
prestigious brands
rely on Aspire
to provide highly personalized
Concierge and customer
engagement solutions
400+ professionals
working
across
the
globe
19 globally integrated
concierge centers
around the world
Dubai Seoul
Shanghai Sydney
24 hours a day
delivering white glove service
365 days a year
Unmatched
global capabilities
19 concierge centers around the world
support for 90+ languages & dialects
1600 global brands supported
Integrated global concierge CRM platform
1.43 mil calls received annually
1.18 mil requests handled/year
66 million customers
Aspire is a subsidiary of International SOS, the world's leading medical and travel security risk services company.
Headquartered dually in Singapore and London, our 11,000+ employees care for clients across the globe from more than 700 locations in 89countries.
DIFFERENCE
OUR PRODUCTSOUR PASSION
OUR PHILOSOPHYOUR PEOPLE
OUR PLATFORM
THE
Our Products
Engage…
Aspire Concierge
Indulge…
Aspire Benefits
Reward…
Aspire Rewards
Care…
Aspire Assistance
Protect…
Aspire Insurance Advisors
Our Passion
We are passionate about delivering
memorable experiences
For 25 years, leading brands have
trusted uswith their most precious assets:
their customers
66 million customers
300 clients
50% of our clients are in the
financial services industry
What our customers are saying…
“Your research, presentation
and follow-up were remarkable.
I have had personal assistants,
executive assistants and
access to other concierge
services and this was one of my
best experiences.”
“I can’t thank you
enough for tracking
down a 70 year old
liquor for his good
friend's 70th birthday.”
“You've been excellent.
This is a once in a life
time experience and I'm
never going to forget
you. Thank you.”
“To say I was impressed and
grateful was to say there is a
grain of sand on the
beach...I can’t find the words
to express my gratitude and
thanks to the Concierge
service.”
“Originally I got this credit
card for the access to airport
lounges while traveling, but
now I think the real benefit is
the concierge.”
“I was so impressed with the level
of service I received. I am so
pleased to receive this level of
professionalism, cordiality,
formality, and warmth in the U.S.
My Concierge went above and
beyond what needed to be done.”
“You've been amazing. This
is unlike any other card or
service I've ever had.”
Our Philosophy
Behind every
great brand is a
great brand experience
The Customer Experience
is what
drives loyalty
Every interaction is an
opportunity
to extend and strengthen a
customer
relationship
Our People
Our team comes fromthe best hotels
the finest restaurants
and knows how to deliver
amazing service
& luxury travel companies
Mark Crawford
Transition Lead
Executive
Hani Sedhom
Information Technology
Lindsay Gibson
Learning &
Development
Linda Sperling
Marketing &
Communications
Joan Stack
Human Resources
Jenny Westen
Human Resources
Rachel Groenhout
Human Resources
Denise Carlson
Human Resources
Aspire Transition Team
Mary Naylor
CEO
Heather Massey
CFO
Lori Byrne
SVP,
Sales & Marketing
Dan Fontaine SVP,
Technology
Tim Gordon SVP,
Service Delivery
Mark Shore
VP, Partnership
Marketing
Lori Murphy
VP,
Client Services
Aspire Americas Leadership
Our Platform
The first truly integrated and culturally
relevant global concierge &
customer assistance platform
Global Concierge Centres Global Scale: Delivery from 21 Countries, 64 states/provinces/cities
Singapor
e
Japan
Beijin
g
Russia
US
A
Canada
UAE
Hong Kong
Hawaii
Alaska
Shanghai
South Africa
United
Kingdom
Vietna
m
South
Korea
Philippine
s
Taiwa
n
Thailan
d
Indi
a
Malaysia
Indonesi
a
New
Zealand
Australi
a
Concierge Centres
Home-based
Projected 2014 /
early 2015
Brazil
Mexic
o
Phone E-mail Mobile app
Social media SMS Online chat
Multiple access channels
GLOBAL
PRESENCE
LOCAL
EXPERTISE
Our Innovations
We are continually recognized
SERVICE
INNOVATION
ETHICS
for EXCELLENCE in
Our awards
We were the first in the industry
to achieve Tier 1 PCI compliance
to launch an online city guide &
private label concierge website
with a private label mobile
concierge application
Global ISO 9001: 2008 quality
certification
Recipient of CIO Award 2013
by CIO Asia Magazine
We continue our tradition of
innovation…
Concierge Website
Mobile App
Global Benefits Management
Points Place – Rewards Platform