aspire provides it infrastructure management services for a nasdaq listed independent brokerage firm
DESCRIPTION
A NASDAQ listed leading independent clearing brokerage firm, performs securities and futures clearing services, including trade execution and settlement, custody, and technology support . Due to the critical nature of their application, they wanted the IT support to be available all time with 100% compliance as per ITIL standards. Aspire has been involved in performing the mission critical activities like 1) Server Management 2) Network Management 3) Service Desk SupportTRANSCRIPT
Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
ABOUT CLIENT
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ASPIRE’S DEED
Our Client NASDAQ listed leading independent clearing brokerage firm, performs securities and futures clearing services, including trade execution and settlement, custody, and technology support. With a majority of its clients (300+) as retail brokers, the client provides services for banks, institutional brokerages, financial technology companies, and securities exchanges.
Our Client’s application is one of the backbones of NYSE and even one second downtime during the trade would make a huge impact in their revenue. By having such a high IT infrastructure dependency with real time financial data, our client wanted the IT support to be available all time with 100% compliance as per ITIL standards. Moreover, they didn’t possess any incident tracking mechanism to dictate the issues in change management and security compliance. With the limited internal resources, managing the IT infrastructure during off trade and trade hours had turned out to be a cumbersome task for the client.
After rigorous vendor selection process, the client has chosen Aspire Systems as their IT Infrastructure Management partner. Aspire is performing the following mission critical activities:
Server Management
Ÿ Managing 1200 servers including 4 real-time high critical servers
Ÿ Monitoring disk space, batch processes, and L1 support
Ÿ Defining service levels and measuring Aspire’s team performance against those service levels throughout the engagement
Network ManagementŸ Defining network and topology designŸ Reviewing network-monitoring process and determining network equipments
(e.g., ensuring routers, switches, external links, etc are operating as expected)Ÿ Managing repairs and upgrades like equipment replacement, router patch
upgradation and addition of a new switch in the networkŸ Following SLA procedure include execution of pre-defined scripts, usage of basic
networking commands (e.g. trace route, ping, and ftp) and other utility software provided by the client to confirm operating failures
HEIR NEED
Customer’s application is one of the backbones of NYSE and even one second downtime during the trade would make a huge impact in their revenue. By having such a high IT infrastructure dependency with real time financial data, our client wanted the IT support to be available all time with 100% compliance as per ITIL standards
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Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
Ticketing System
Ÿ Managing incident management process involving detection, investigation, resolution and closing of incidents, which hinder quality of service
Ÿ Keeping an eye on response time, procedure accuracy, escalation accuracy, staffing actual vs. plan and retention
Ÿ Adhering to SLA terms in change management, disaster recovery handle minimum 200 incidents on a monthly basis and provide L1, L2 and L3 support for the same
Ÿ 4 dedicated resources for incidents handling
Sample reports
02
Tools Used
Server:
Antivirus:
Network:
Solarwinds, IP Monitor, Manage Engine AppManager, WhatsupGold, PA Server Monitor, Microsoft SCOM, Nagios, Symantec, IP Host
McAfee, Symantec
Solarwinds, IP Monitor, PRTG, MRTG, CISCO ASDM (Firewall Console), Manage Engine - Netflow Analyzer, Whatsup Gold
Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
Incident Type - Team Wise
Grand Total
Incident Created on Hourly Basis
183
Row Labels Incident Type - Team Wise
Server Issue
Application Issue
Disk Space Issue
Email Monitoring
Application
Network Issue
New Accounts Web Service Support
Service Issue
Server Disk Space Issue
Others Issue
110
23
17
13
5
3
3
3
1
5
16
14
12
10
8
6
4
2
01 2 3 4 5 6 7 8 9 10 11 12 13 14 15 16 17 18 19 20 21 22 23 24
4
8
54
8
6 6 6
2
5
7
13
15
11
54
6
9 9 9 9 9
13
10
Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
03Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
Key Benefits
Ÿ Perfect understanding about client’s infrastructure with the availability of dedicated 24*7 support team
Ÿ Reduce business impact of Incidents by timely resolution and increased IT infrastructure effectiveness by 30%
Ÿ Remote rollout of operations of its location across globeŸ Enable various reports like MTTR, SLA and Gantt charts to highlight their Network
Performance
Aspire Systems provides end-to-end software development services to Independent Software Vendors (ISVs)/packaged software providers, Software-Enabled Businesses and Innovative Enterprises. We are passionate about ™ – our approach to creating software better and faster. It helps us deliver tangible business results for our customers through technology. Our key strengths are in the areas of SaaS, Web 2.0/RIA, Mobile, Test Automation using Agile/Scrum methodologies.
ABOUT ASPIRE
Producteering
Aspire provides IT Infrastructure Management Services for a NASDAQ listed independent brokerage firm
For more information contact:
Website : www.aspiresys.comE-mail TelUSA UK India
: +1-408-260-2076: +44 203 170 6115: +91-44-6740 4000
Snapshot
No of Resources - 4Domain - FinanceServers Monitored - 1200 (4 high
critical real time)