aspire vertical markets retail store. retail store solution
TRANSCRIPT
Aspire Vertical Markets
Retail Store
Retail Store Solution
Networking
Network up to 50 locations Network Aspire and Aspire S telephone systems Functions as a single unit (single telephone system)- Feature transparency between locations- Unified numbering plan so users can easily call an
extension from any location Single centralized operator or auto attendant -
share the services with all locations Single centralized Voice Mail -.share this resource
with all locations
Voice Mail – Auto Attendant Call Screening
Eliminate unanswered calls- improve customer satisfaction
Reduce call load of the operator. Use Message Mailbox instead of complex IVR- For simple inquiries such as store hours and directions
Can also be used to direct calls to department such as Credit, Customer Service, toy department, etc
E911 for medical or security emergencies
E911 compatible (Enhanced 911)- Sends number of extension originating the call
Identify problem location
- Requires ISDN or CAMA trunk- Compatible with 3rd party CAMA trunk interface box
911 Priority - Always connects to 911 Service Bureau overriding other calls if necessary
No need to press a line key or dial trunk access code. - Recognizes 911 dialed digits.- Customers not familiar with system can use
Displays alarm message and extension at operator telephone or designated telephones
Cordless / Wireless telephones
For Mobile Workers – receive calls anywhere (sales area, stock room)
Calls go to wireless handset directly (no park and page required)
Multi-button wireless telephone offers features of desktop telephones
Call Forward – Off Premise (external)
Redirect busy or unanswered calls- Send call to home office
- Send call to Cell Phone
- Send calls to Answering Service
Use in combination with Day/Night Mode switching to redirect call to Answering Service or home telephone
Connection for Analog Devices
Analog Ports- Connect to fax machines
- Connect to cordless telephones
- Connect to modem transfer sales data approve/validate credit card sales
Analog Connection Module (PGDAD)- Connect to Music on Hold source (up to 96)
- Connect analog recording device (up to 96)
Park and Page
A feature of Voice Mail Auto Attendant Automatically places incoming call in Park and
plays announcement over paging system. Retrieve call from any telephone
Call Park
Temporarily park calls so they can be answered by others
Answer calls from anywhere in the store or on the network
Retrieve parked call by pressing flashing Park Key on any telephone or dialing a Park Pickup Code
Call Coverage Key
Alternate answer points for incoming calls Personnel in sales area can respond if call not
answered Immediate or delayed ring for secondary extension
Conversation Record
Live Recording of telephone calls Record suspicious or threatening calls Recording configuration options- Voice Security Recorder (VSR) records calls saved to
PC hard drive
- Voice Mail Record Feature
- PGDAD box connected to analog recording device
External Alarm Sensor Connection
Used by small stores to alert employees when customer enters the store
Can be connected to shop-lifter detection equipment
Paging system access
Play background music for the sales area - create soothing atmosphere
Broadcast promotional messages Discreetly announce calls to staff on the sales floor Use speakers built into the telephones or external
speakers
Music / Message on Hold
“M” is for Music but it’s also for Message Announce products and promotions to callers on
Hold
Toll Restriction and Dial Block
Prevent telephones in sales area from being used by customers
Prevent some extensions from dialing long distance calls- avoid excessive telephone charges
Toll Restriction Override
Also called Walking Class of Service Allows designated employees to place calls from
the sales area telephones by overriding toll restriction
Door Phone
Conveniently answer the door (back door, receiving dock) from any telephone
Monitor entrance to building for access control Release door latch from the telephone
Calling ID and Calling Name Display
Information about call is available before call is answered
Helps speed call processing Can be used with computer to display customer
information (screen pop) This information placed in Call History which can
be used to return missed calls. Requires Caller ID service from telephone
company
Call Forward
Call Forward Busy or Call Forward No Answer can redirect calls to an assistant, the operator or Voice Mail
Any Caller ID information is transferred with the call so return call can be made- (Caller ID information cannot be sent off premise)
Department Group Ring
Useful for departments such as Accounts Receivable or Inside Sales
Ring all extensions in group or hunt for idle extension in group
Distinctive Ring Tones and Key Flashing Patterns
Identifies trunk or intercom calls The LCD display will also identify the source of a
ringing call