asq’s quality body of knowledge (qbok ® ) an overview presented by christine robinson at the asq...
TRANSCRIPT
ASQ’s Quality Body of Knowledge (QBOK®)
An Overview
Presented by Christine Robinson at the ASQ Illiana Section Conference
on January 21, 2011
Agenda
• What is the Quality Body of Knowledge (QBOK)?
• QBOK online: ASQ’s Knowledge Center• Searching for Information
What is a Body of Knowledge (BOK)?• Sum of knowledge• Generally accepted• Not static
What is the QBOK? The sum of all information relating to or
concerning quality, including practical and academic content and data on defining, achieving, measuring, controlling, and improving quality.
Drawn from ASQ and many other sources. Includes books, courses, journals and
articles, case studies, podcasts and webcasts, multimedia, and more.
Current QBOK partners
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The Forms of BOK Content• Word of mouth• Print• Electronic• Multimedia
• A vast database• Articles (22,000)
• Case studies (1,560)
• Basic topics & tools (100)
• Pod- and Webcasts (100)
• Benchmarking (350)
The Quality Body of Knowledge
Key topics in the ASQ repository
Categorizing QBOK Content• Convenient
methodology for managing content– Relatively stable
categories– High-level subjects– 2nd-level topics– Subsidiary concepts– Topics and concepts
listed wherever appropriate
Stages in the Quality Journey
Pursuit of the Quality Ideal
Pursuit of Operational Excellence
Pursuit of Organizational Excellence
Pursuit of Personal Excellence
Pursuit of Personal Excellence
• Personal knowledge, skills, and abilities• Interpersonal and social skills• Professional development• Underlying quality philosophies
Pursuit of Operational Excellence
• Process management and improvement• Quality management principles• Quality management tools• Quality assurance approaches• Measurement
Pursuit of Operational Excellence
• Standards• Supply chain management• Customer/market focus• Statistical methods• Product/service design, development, and
execution• Project management
Pursuit of Organizational Excellence
• Leadership• Strategic planning• Teams• Human-social systems• Infrastructure• Organizational analysis and assessment• Quality philosophies—principles and
practices• Stakeholder management• Industry-specific applications
Pursuit of the Quality Ideal
• Innovation• Transformation• Social responsibility and sustainability• Enterprise risk management• History of quality• Thought leaders• Organizational recognition awards• Individual recognition awards
Integration of Certification BOKs• Developed and
maintained independently
• Define the expected knowledge and skills for specific areas of practice
• Online content includes the BOK, lists of recommended resource materials, and applications
Integration of Division BOKs• Developed and
maintained independently
• Include industry- and topically specific articles and resources in other media formats
• Integrated with the QBOK through the library function on the Division website
QBOK Stewardship
Key distribution venue
Front Door to Quality Knowledge• Online library
– All formats: articles, books, courses, Web-exclusives– Topics from auditing to TQM – Industries from aerospace to transportation
• Fully searchable (“Google” of quality)• Updated weekly• Always growing
– Latest addition: benchmarking reports and measures– Coming soon: more podcasts and Webinars
www.asq.org/knowledge-center
Browsing topics – all topics and tools
Browsing topics – hot topics
Browse tools and templates
Browse Standards Central
ASQ’s Knowledge Center
ASQ’s Knowledge Center
Tour the Knowledge Center
How do I find content?
Accessing Content• Multiple approaches
– Keyword search• Title• Author• Assigned keywords• Free form
– Categorical/topic– Industry– Content type– ASQ publication source
Using Knowledge Center searchSearch by
•Keywords•Topics•Industry•Type
Sort by•Date range•Relevance
Search Results
Individual Search Result
Professional & technical journals
• Journal for Quality and Participation• Six Sigma Forum Magazine• Quality Progress• Journal of Quality
Technology• Quality Management
Journal • Software Quality
Professional
Case studies
Sample benchmarking report
Obtaining Content
Other Ways to Locate Information
Other ASQ Search Windows:
• ASQ home page “Search Site”
• The Quality Progress website
• ASQ Store
• The ASQ Learning Institute
• Forum and Division search windows
• Discussion Board search windows
Other Ways to Locate Information
Ask for Assistance:
• “Ask a Librarian” (lower right portion of the Knowledge Center)
• “Ask a Quality Professional” Discussion Board
• Ask a question on one of the other Discussion Boards
Need help searching?
Visit Information Services through the Knowledge Center homepage
Research assistance is a member benefit
https://secure.asq.org/kc/qic-contact-form.html or
800-248-1946
Contacts
Christine Robinson
ASQ
800-248-1946