assessing ict (information and communication technology) skills in the u.s. and europe aacc wdi –...
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Assessing ICT (Information and Communication Technology) Skills in the U.S. and Europe
AACC WDI – 1/30/03
• Not-for-profit trade association for the Technology Industry
• Supports and represents more than 10,500 domestic and international companies in the global information technology industry
• Provides a unified voice for the technology industry with programs in —
Vendor-Neutral CertificationPublic PolicyWorkforce development ServiceMetric® E-Commerce/E-Business
CompTIA Computing Technology Industry
Association
Workforce Development
MissionProvide the ICT industry with the information, tools and resources necessary to be successful in the recruitment, training, certification and retention of ICT workers worldwide.
Workforce 5-Step Model
AwarenessCreate/Deliver Training
CertificationLinking People
With Jobs
Career Pathing
and Lifelong Skills
Develop-ment
Key Projects and Programs
• Tech Career Compass– National Skills Standards
• ICT Apprenticeship• JOBS+ program• Technology Learning Group
Trends
• Rise of “knowledge economy”
• Globalization of work• Projects as work mode• “New employment contract”• Measure ROI • Worker Mobility
What Industry Wants
The right skills at the right time – Faster
Reduce cost by eliminating redundant training
Efficient recruiting, hiring, training and promotion
Identifiable career paths, transferable skills and credentials that are industry recognized and respected
Educators and trainers use industry-driven standards to prepare people for employment
Common US/EU Issues
• Continually changing demand for ICT skills throughout the economy
• Perceived lack of certification and assessment system that supports global mobility and industry requirements
• Roles of stakeholders• Declining resources
US/EU Project Outcomes
• Develop Credential Framework• Inventory and analysis• Map • Policy implications
• Create Credential System• Ongoing management / administration
• Pilot Test • Formal and non-formal contexts• Integration of classroom and OJL• Articulation / crosswalk
Workforce Training RelationshipsWorkforce Training Relationships
Global – Industry
National – Standards
State/Region – Funding
Local - Training
Observation
Over the 90,000 hours in a person’s worklife, we rigorously measure the performance and quality of 3,000 hours of academic/classroom preparation and haphazardly measure the rest (on the job learning) which is the most predictive measure of worker skill level
Certification
• Establishing industry-wide, nationally recognized standards of basic core competency levels
• Maximizing efficiency in recruiting, hiring, training and promoting employees
• Certifying individuals with in-demand skills• Providing job seekers identifiable career
paths, transferable skills and industry recognized credentials
• Producing the standards necessary to better prepare individuals to meet today's job requirements
Issues
• Scope• Quality• Validity• Coverage• Integration• Harmonization• GeoPolitics
The ICT Occupational Structure
Basic Personal And Technical Skills For Entry Level Employment In IT
Core Competency Personal And Technical Skills For Entry Into Specialization Areas
Specialization Level 1-Foundational
Specialization Level 2-Full Working
Specialization Level 3-Mastery
Ap C
ert i f i c a t i o n s
General recognition of a
critical skill or value gap
Inventory of skills and identification of specific gaps
Develop Career & Salary Path
Develop Plan For Training
Implement Training and Track Progress
Institutionalize and Commit To The Process
Scope
Process Of ICT Workforce Development In A Company
Company Workforce Maturity and Performance
Realize Corporate Performance Improvement Objectives
This is the point where companies often fail.
General recognition of a
critical skill or value gap
Inventory of skills and identification of specific gaps
Develop Career & Salary Path
Develop Plan For Training
Implement Training and Track Progress
Institutionalize and Commit To The Process
Scope
Process Of ICT Workforce Development In A Company
Company Workforce Maturity and Performance
Realize Corporate Performance Improvement Objectives
Scope
Assessment Instruments
Assessment And Analytical Instruments
Career Compass and Study Guides
Syllabi & OJT Task Lists
Certifications
/ Career ID
Company Workforce Maturity and Performance
Linkage to the Educational Community
IT Worker
Network Design &
Admin
Web Development
& Admin
Database Development
& Admin
Enterprise Systems
Analysis and Integration
Programming/Software
Engineering
IT Generalist (Tech Support
Specialist)
Digital Media
Project Management
Required Core Specialization Skills
Specialization Elective Skills
Primary and/or Secondary
Specialization Areas
classroom instruction and structured OJT
Specialization Skill Levels
Level 1 (Foundational)
Level 2 (Full Working)
Level 3 Worker)
Entry Level Criteria
high school or GED, basic keyboard skills
ICT Career Paths
Level 4 (Master Worker)
Level 0 (Employable)
others
How Assessment / OJL System Will Drive Performance
ApprenticeshipLevel
Learning/ProficiencyLevel
PerformanceOutcomes
Performance Appraisal
Pre-training
Level 1 Foundational
Level 2 Full Working
Level 3 Journey Worker
Level 4 Master Worker
Knowledge
Comprehension
Application
Analysis
Critical Thinking
Creative Thinking
•Works proficiently on moderately difficult tasks with minimal coaching
•Meets performance objectives consistently
Contributes and performs with coaching on simple
tasks
•Successful in performing complex tasks without coaching
•Provides coaching and mentoring to others
•Mastery of the most complex and challenging tasks
•Leads process improvement and innovation
•Provides coaching and mentoring
Book & lab learning only
Level 4
Level 3
Level 2
Level 1
-Proficiency sign-off (Q-cards) -Hrs (OJL & Classroom) -Certifications/degrees -Wages
-Proficiency sign-off (Q-cards) -Hrs (OJL & Classroom) -Certifications/degrees -Wages
-Proficiency sign-off (Q-cards) -Hrs (OJL & Classroom) -Certifications/degrees -Wages
-Proficiency sign-off (Q-cards) -Hrs (OJL & Classroom) -Certifications/degrees -Wages
The Career ID Concept
• An online tool:
For the industry to manage workforce performance and training
For the individual to enable management of careers
For trainers and certifying bodies to plan curricula to meet industry requirements
http://tcc.comptia.org/
TechCareer Compass
