assessing insourcing and outsourcing
TRANSCRIPT
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© College of American Pathologists.
Assessing Insourcing and Outsourcing
Advantages for Practice Billing
Karim Sirgi, MD, MBA, FCAP
Joe Saad, MD, FCAP, CPE
Sang Wu, MD, FCAP
Al Harrison Sirmon, Pathology Practice AdvisorJune 9, 2021
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© College of American Pathologists.
Karim E. Sirgi, MD, MBA, FCAP
• Chair – Practice Management Committee
• Member – House of Delegates
• Member – CAP Foundation, Governance
Committee
• Board certified AP/CP and Cytopathology
• Fellowships in Cytopathology and
Surgical Pathology
• Owner - CEO Sirgi Consulting LLC Denver,
CO
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© College of American Pathologists.
Topic for Today’s Discussion
• Comparison of two billing options:
Insourcing, and Outsourcing
• How to monitor billing performance using
Key Performance Indicators and
Benchmarks
• Cost to consider in making the decision
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© College of American Pathologists.
Disclaimer
The information presented today represents the opinions of the panelists
and does not represent the opinion or position of the CAP.
This should not be used as a substitute for professional assistance.
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© College of American Pathologists.
A. Joe Saad, MD, CPE, FCAP
• Board of Governors
• Vice Chair, Council on Government
and Professional Affairs
• Managing Partner, Laboratory
Physicians Association
• President, Surgical Pathologists of
Dallas
• President, Prism Pathology
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© College of American Pathologists.
Pathology Billing:
In-house versus Outsourced
• I have no financial disclosures.
• Our practice outsources billing (CHC)
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© College of American Pathologists.
Different Methods of Revenue
Cycle Management (RCM)
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• Current RCM Solutions for Groups with 3+ Pathologists
• 15% use a Hospital / CBO solution
• 20% use an inhouse solution
• 65% use a third party (outsourced) solution (not all the same)
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© College of American Pathologists.
Different Methods of Revenue Cycle Management
Inhouse Model
• Practice directly manages the
operation, employees billing staff
and responsible for work product /
results
Outsource Model
• Practice contracts with a third-
party company that provides a
turnkey billing service responsible
for all phases and costs of the RCM
process and is usually paid a
percentage of NET collections.
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© College of American Pathologists.
Inhouse Model Pros and Cons
• ↑ ultimate control and “comfort” level • ↑ responsibility and oversite
• ↑ labor, rent and technology costs, etc.
• ↑ health / benefits
• ↑ staff turnover, retirement and PTO;
decreased performance and continuity
• ↑ budget for infrastructure or subject-
matter experts (ie, certified coders,
auditors, managed care experts)
• ↑ budget for disaster recovery
redundancy
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Outsourced Model Pros and Cons
• ↓ cost and scalable to volume
• ↑ cash flow
• ↑ ROI driven by collections
• ↑ flexibility in partner benefits
• ↓ costs from clearinghouse vendors
• ↑ visibility into payer trends,
reporting and data mining etc.
• ↓ complete control
• ↑ office manager / physician team
responsibility for work product
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Request for Proposal (RFP)
Company background and general information
Systems information
Reporting processes
Revenue cycle processes
Pricing
References
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Guardrails
• Clean data across interface with
12-day delay before billing
• Review charge master annually
• Periodic audits by a third party for
codes, claims, denials, appeals
• Update insurance contracts and
credentialing for all pathologists
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© College of American Pathologists.
Gross charges
per procedure
Gross collections
per procedure
Gross collection
rate %
Net collection
rateDays in AR
% account receivables > 120 days
Bad debt
Key Performance
Indicators
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To Outsource or To Outsource Not…
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No one size fits all answer
Every group must individually evaluate options
Cannot relinquish oversight
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© College of American Pathologists.
Sang Wu, MD, FCAP
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• Ex-officio member - CAP Board of Governors
• Vice Speaker – House of Delegates (HOD)
• Chair – CAP PathPAC Board
• Member – Council on Government and
Professional Affairs (CGPA)
• Member – Council on Membership and
Professional Development (CMPD)
• Partner at North Dallas Pathology Services,
P.A.
• Medical Director at Presbyterian Hospital -
Denton
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© College of American Pathologists.
Critical data for effective RCM
Key Performance Indicators (KPIs)
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6 Critical KPIs for RCM
1. Net Collection
2. Contractual Allowance
3. Denial Rate
4. Bad Debt
5. Days in Accounts Receivable
6. Accounts by Aging Category
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1. Net Collection Rate
Total Payments
Total NET Charges(Gross Charges – Contractual Adjustments)
$275,000
$315,000= 87.3%
Target
>95%
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© College of American Pathologists.
2. Contractual Adjustment Rate
Contractual Adjustment Amount(Gross Charge – Adjustment Amount)
Gross Charge
$75.00
$175.00
($175.00 - $100.00)
= 42.8%
Average
>35 – 45%
Recent payment reduction trends have caused a significant increase in contractual adjustment rates
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© College of American Pathologists.
3. Denial Rate – by Charges
Total Denied Charges
Total Billed Charges
$8,100
$61,600 = 13.1%
Target
< 3%
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© College of American Pathologists.
4. Bad Debt Rate
Total Uncollectable Charges & Write-Offs
Total Net Charges
(Gross Charges – Contractual Adjustments)
$18,000
$315,000
($450,000 - $135,000)
High deductible health plans have caused bad debt rates to increase
= 5.7%
Target
3 - 5%
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© College of American Pathologists.
5. Days in Accounts Receivable (A/R)
Total A/R Balance
Average Daily Charge
$465,000
$10,000
(Lower numbers are better)
= 46.5 DaysTarget
< 40
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© College of American Pathologists.
6. A/R Aging
• Groups accounts into 30-day increments
o 30, 60, 90, 120 segments
o The dollar value of accounts in each segment should decrease across the periods
o Critical Segment: 120 days
Dollar Value of Segment
Dollar Value of Total A/R
Target: 120 days < 15%
120 Days
< 15%
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© College of American Pathologists.
Denials Are You Leaving Money on The Table ?
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© College of American Pathologists.
DENIALS; By the Numbers
9% of ALL claims are
denied on first submission
65% of denied claims are
never reworked or
resubmitted
Average cost to rework a
claim is $25.00 plus
average initial cost of $6.50
Total of $31.50 for one
claim
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© College of American Pathologists.
Al Harrison Sirmon, Pathology Practice Advisor
• Member – Practice Management
Committee
• Pathology Practice Advisors, LLC Owner
• Pathology Service Associates, Inc.
President of a Pathology Only Billing
Company
• CPA in Public Practice Prior to 1988
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© College of American Pathologists.
Cost to Consider in Outsourcing Billing
• Are the following included in Base Price or additional?
o CPT & ICD 10 Coding
o Credentialing & Enrollment in insurance plans
o Patient Statements & Postage
o Managed Care Contracting
o Interface Creation and Support
o Reporting and Analysis
o Patient call center & Patient web portal
o Lockbox
o Appeals
o Eligibility Checks
o Insurance Discovery
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© College of American Pathologists.
Roles to Consider if Bringing Billing “In House”
• Billing Manager
• Assistant Billing Manager
• Compliance
• Coding
• Credentialing and Enrollment
• Reporting and Analysis
• Call Center
• Charge Entry
• Payment Posting
• Insurance Follow Up
• Appeals
• IT & Interfaces – hospitals and
Offices
• Creation
• Monitoring
• Support
• Back Up
• MIPS Reporting
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Hybrid Model – Steps to Bringing Billing In House
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100%
In House
Charge Entry >
Payment
posting >
Call Center >
Coding >
Follow UP >
Credentialing &
Enrollment
Reporting &
Analysis >
100%
Outsource
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Resources
• Value-Based Business Toolkits
o Information: https://www.cap.org/member-resources/practice-management/value-based-business-toolkits
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