assessment: what it means what we’ve done what’s ahead update from the information services...
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Assessment:
What it meansWhat we’ve done
What’s ahead
Update from the Information Services Assessment Council
March 30, 2006
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assessment
an ongoing process in which services, resources and performance are measured against the expectations of users, and improvements are made to satisfy user needs effectively and efficiently.
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Some recent history
August 2002 – Libraries Assessment Task Force formed
February 2003 – Task Force report submitted; recommendations adopted; Libraries Assessment Council formed
July 2004 – Libraries Assessment Council began second term (member rotation)
July 2005 – Information Services Assessment Council formed
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Information Services Assessment Council members
Susanne Clement, Libraries
Jill Glaser, IT
Ryan Papesh, NTS
Thelma Simons, IT
John Stratton, Libraries
Bill Myers, IS
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ARL “Making Library Assessment Work”
suggestions:
1. Clarify the role of the IS Assessment Council and Coordinator
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IS Assessment Council purpose:
Enable evidence-based decision-making by fostering and supporting a culture of assessment…
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…an ongoing process in which services, resources and performance are measured against the expectations of users, and improvements are made to satisfy user needs effectively and efficiently.
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IS Assessment Council charge:
Specifically, ISAC is charged to: Collaborate with and advise Information
Services leadership and staff to identify and support priority assessment activities.
Develop, coordinate and conduct staff development activities related to assessment.
Report to the IS community on assessment activities and results.
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What ISAC can provide:
Consultation and adviceFacilitationStaff development/trainingCoordinationReportingArchiving
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Evidence in action
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What do we need to know?
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Who can tell us?
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How can we get the information?
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What will it enable us to do?
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How much will it cost?
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Some current and recent assessment activities
IS environmental scan of data gathering IS communication/newsletter focus groups Libraries Web site comments and
suggestions Libraries service desk comment cards KU ScholarWorks faculty focus groups Libraries service desk referral survey
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Some upcoming assessment activities
Use of IS online service catalog Student use of email Engineering graduate student use of library
resources Interlibrary Loan, Document Delivery, E-
Reserves user satisfaction Develop IS assessment plan Develop system/method for recordkeeping
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LibQUAL+
Conducted previously in 2000 (as SERVQUAL) and 2003
URL for our population open from April 3 - April 28
Anticipate sending to all faculty, staff and grad students, and random sample of undergrads
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Upcoming staff development sessions
April 13 – Surveys as an assessment method
May 11 – Usability as an assessment method
Each session will be held in the Computer Center Auditorium, 11:00-noon
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Some things we’d like to ask you…