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CPP20212

Certificate II in Security Operations

Unarmed Guard /

Crowd Controller

Assessment Workbook Answers

INSTRUCTIONS TO ASSESSOR

1. Please read all instructions on the following page before marking assessments within the

students assessment workbook

CPP20212 – Certificate II in Security Operations - Assessment Workbook


ASSESSMENT INSTRUCTIONS FOR THE ASSESSOR

Students must answer all questions and meet all assessment criteria for each unit for satisfactory

completion of each assessment task within the workbook. Assessors are reminded that the questions

within the workbook are to be completed under test conditions yet students are able to refer to their

manual thus each of these assessments are „open book‟ unless otherwise stated on the cover of the

assessment.

Assessors are required to read each answer in written assessments and identify if the learner has

answered it correctly by placing a tick with a red pen next to the answer in the allocated space. It

should be kept in mind that although model answers are provided, assessors can also mark an answer

as correct if the student demonstrates an understanding with an industry appropriate and correct

answer in relation to the question/topic. Where legislative knowledge and specific wording is required

for an answer this may not always be appropriate.

If the student does not answer a question correctly, the assessor should identify the error with a red pen,

and provide feedback as students may wish to examine why their answers were incorrect at a later

date.

All role-play criteria should be talked through with students so that they are aware of exactly how they

will be assessed. Comments should be made in the comments section on specific actions that the

student completed that were deemed either satisfactory or not satisfactory. It is reminded that

individual assessment tasks are marked as either satisfactory or not satisfactory. Once all required

assessment tasks are completed to a satisfactory standard the student can then be found Competent

for the specific unit.

Assessors should make a note of any recommended changes to either questions or answers and discuss

these changes with the Training Manager or Compliance Manager at their Training Organisation. It is

expected and required that each assessor understands the requirements of the specific units they are

assessing. For further information on unit requirements assessors should look at the current unit guides

located at www.training.gov.au.

Assessors should also meet with their Training Manager for support in understanding assessments,

resources and training requirements for the unit(s) of competency. Professional development

opportunities may also be discussed at this time

As with all assessment, the assessor must be confident that the evidence indicates that the student is

currently competent against the endorsed unit of competency. The evidence for each unit collected

may take a variety of forms and each specific assessment task for a unit can be clearly seen on the Unit

Result Record Sheets. In judging a student‟s assessment tasks/evidence, the assessor must ensure that

the evidence is:

• authentic (the candidate‟s own work);

• valid (directly related to the current version of the relevant endorsed unit of competency);

• reliable (shows that the candidate consistently meets the endorsed unit of competency);

• current (reflects the candidate‟s current capacity to perform the aspect of the work covered by the

endorsed unit of competency); and

• sufficient (covers the full range of elements in the relevant unit of competency).

After each question, you will see letters and number e.g. (CA 10). This number relates back to what

performance criteria, required skills, required knowledge and critical aspects are outlined in the

relevant unit.

Example:

Question 1 (PC 1.1)

KEY:

PC = performance criteria and the respective number

RS = required skill

RK = required knowledge

CA = critical aspect

http://www.training.gov.au/



Trainers/Assessors should make note of the below Assessment Instructions for the Student as provided

with the student assessment workbook.

Each point must be discussed with students at the beginning of the course with any clarification

required to be completed before any assessment tasks are undertaken. Once this has taken place

Trainers/Assessors must ensure that students clearly record their name and sign where required stating

they understand the assessment instructions and requirements and consent to being assessed

according to the assessment requirements explained through the wording below and as part of the

course induction.

Assessment Instructions for the Student Assessment by completing questions within this workbook:

This booklet contains assessment questions and activities which will allow you to provide evidence

toward gaining each Unit of Competency and the full qualification. If you have been able to

demonstrate competence through credit transfer or recognition of prior learning for any unit(s) then

your Trainer/Assessor will advise you of which questions and/or activities for particular unit(s) that you will

not need to complete.

All assessment tasks have been developed:

(a) to meet the requirements of the relevant Training Package; and

(b) to be conducted in accordance with the principles of assessment and the rules of evidence; and

(c) to meet workplace and, where relevant, regulatory requirements; and

(d) in line with systematic validation.

Assessments have been developed to collect evidence that is in line with the principles of assessment

and the rules of evidence and are:

Authentic (the candidate‟s own work);

Valid (directly related to the current version of the relevant endorsed unit of competency);

Reliable (shows that the candidate consistently meets the endorsed unit of competency);

Current (reflects the candidate‟s current capacity to perform the aspect of the work covered

by the endorsed unit of competency); and

Sufficient (covers the full range of elements in the relevant unit of competency).

Demonstrating Competency

To demonstrate competence you must complete all assessment tasks to a satisfactory level in line with

the above principles of assessment and the rules of evidence. Each task is linked to specific

competency performance criteria, element/s, required knowledge and skills and critical aspects of

assessment as outlined in the current training package. Employability skills are also covered as part of

this qualification as outlined in the current training package. Once all assessment tasks are completed

to a satisfactory level your trainer will then deem you to be Competent for the specific unit.

Assessment Task Length

Where space/lines have been provided for addressing an assessment task, you should be guided as to

the length of your answer by the space provided. If more space/lines are required, you should attach a

separate page containing your name with the assessment task name clearly indicated. Your

trainer/assessor will always be available to check with if you are unsure or if you need additional paper.



Reasonable Adjustment

Inclusive practice is a key component used by Trainers/Assessors within each class, with

Trainers/Assessors using a range of teaching strategies to meet individual needs, and provide learning

experiences that: take into account differing learning styles or preferences, recognise the differences

among learners and ensure no one is excluded.

Reasonable Adjustment is used, where appropriate, for assessment tasks within this course to ensure that

all learners are given the same learning opportunities and the same opportunity to perform and

complete assessments. Where Reasonable Adjustment of assessment tasks takes place within this

course your Trainers/Assessor will clearly record on each assessment task how this has taken place. As

part of this process any Reasonable Adjustment will ensure that the same level of knowledge and skills

are demonstrated for all students as required by both the Unit of Competency and the Industry.

Assessment/Re-assessment Requirements

If you are deemed Not Yet Satisfactory on the first attempt at an assessment task your Trainer/Assessor,

where appropriate, may choose to verbally assess you to gather further evidence of your knowledge of

specific question/s and/or criterion. In this situation your Trainer/Assessor would make note of this on your

assessment task including notes on what answers you provided.

Where you are unable to demonstrate the required level of knowledge and skills through an assessment

task you will have the opportunity to either re-attempt the entire original assessment task, undertake a

supplementary assessment, add information to the original assessment (where deemed appropriate by

your Trainer/Assessor), or appeal the result.

If after this re-attempt you are still unable to demonstrate the required level of knowledge and skills you

will again be deemed Not Yet Satisfactory for the individual assessment task and will be found to be Not

Yet Competent for the specific Unit/s of Competency in which the specific assessment task is required.

If you are deemed Not Yet Competent your trainer / assessor will guide you on the re-assessment

process which may include being offered the opportunity to re-sit through the theory component of the

Unit of Competency where you have been found to be Not Yet Competent and then be given the

opportunity to either re-attempt the entire original assessment task/s, add information to the original

assessment/s (where deemed appropriate by your Trainer / Assessor) or undertake a supplementary

assessment.

Where it is deemed appropriate by your Trainer / Assessor that you may add information to the original

assessment task/s this will be clearly recorded by your Trainer/Assessor on the front marking sheet with

the first attempt being deemed Not Yet Satisfactory and the re-attempt result being recorded in the re-

assessed section.

As part of the assessment process all students must abide by any relevant assessment policies as

provided during the enrolment process and induction.

Instructions to the Student

Please read all the information given to you before you start any assessment task. If you do not

understand some or all of the questions, please ask your Trainer / Assessor for assistance.

If you are uncomfortable with any of these questions, please contact your assessor who will make

alternative arrangements where appropriate.

Attempt to answer ALL questions in your own words (unless otherwise directed) on the assessment paper

provided.

All assessments are intended to be equitable, fair and flexible. If you feel that we should change any

aspect of any assessment to be fair, equitable or flexible, immediately contact your Trainer/Assessor

who will attempt to make alternative arrangements for future assessments.

Feedback and Review

At the completion of each assessment task your trainer will correct your work and then discuss the

correct answers to each question/criteria with the class giving an explanation on why each area of

knowledge is important. This review will only occur once all students have completed their work to a



satisfactory level to ensure that all aspects of assessment tasks completed are not done so with the help

of this feedback/review.

Plagiarism

Plagiarism is a form of cheating. It is taking and using someone else‟s thoughts or writings and

representing them as your own. Plagiarism is a serious act and may result in a participant‟s exclusion

from a Unit of Competency or a course. This in turn may require for students to pay to re-complete the

module or course at a later date.

The following list outlines some of the activities for which a participant can be accused of plagiarism:

Presenting any work by another individual as one‟s own unintentionally

Handing in assessments markedly similar to or copied from another student

Presenting the work of another individual or group as their own work.

Handing up assessments without the adequate acknowledgement of sources used, including

assessments taken totally or in part from the internet.

Many of the workbook activities are „open book‟ yet should still be conducted under test conditions

without consultation with other students. If you are unsure of any assessment requirements you should

check with your Trainer / Assessor.

Copyright

Whilst completing research projects/tasks you must be careful when copying the work of others. The

owner of the material may take legal action against you if the owner‟s copyright has been infringed.

You are allowed to do a certain amount of copying for research or study purposes. Generally, 10% or

one chapter of a book is acceptable, where the participant is studying with or employed by an

educational institution and they adequately acknowledge the sources used.

Please clearly record your name and sign below stating you understand the assessment instructions and

requirements and consent to being assessed according to the above mentioned assessment

requirements.

Student Name

BLOCK Print

Student Number

Student Signature

Date



Table of Contents Assessment Instructions for the Student ................................................................................................................... 3

Day 1 Team Selection Brief Activity .......................................................................................................................... 7

Unit Result Record Sheet - CPPSEC2002A ................................................................................................................ 9

Follow workplace safety procedures in the security industry ............................................................................... 9

WRITTEN ASSESSMENT – CPPSEC2002A.................................................................................................................... 11

Unit Result Record Sheet - CPPSEC2004B ............................................................................................................... 15

Respond to security risk situation ........................................................................................................................... 15

WRITTEN ASSESSMENT – CPPSEC2004B .................................................................................................................... 17

Workplace Safety Activity – .................................................................................................................................... 23

Work effectively in the security Industry ................................................................................................................ 32

Role Play Assessment ............................................................................................................................................... 32

Student Questionnaire ............................................................................................................................................. 42



Day 1 Team Selection Brief Activity

After the completion of the RTO and course induction it will be time to select the teams for the course. The trainer will

be responsible to coordinate this exercise and may also change teams as seen fit throughout the course.

TEAM BUILDING INSTRUCTIONS:

1. The trainer will request participants to put their hand up if they would like to assume the role of team leader

for the course. If there is some reluctance the trainer shall ask if anyone has had any team leader experience

and if so there experience would be gratefully appreciated.

2. Depending on numbers in the class the following will give you a guide on team preparation.

10 students = 3 groups 2 x 3 and 1 x 4 (need a minimum of 4 volunteers)

15 students = 4 groups 1 x 3 and 3 x 4 (need a minimum of 6 volunteers)

20 students = 4 groups 4 x 5 (need a minimum of 5 volunteers)

25 students = 5 groups 5 x 5 (need a minimum of 6 volunteers)

Each group has a call sign: Team Alpha, Team Bravo, Team Charlie, Team Delta, Team Echo etc.

3. The trainer asks each team leader (volunteer) to leave the room and come back one at a time to give a 30

second talk on how they:

a. would manage their team effectively

b. would promote support and commitment

c. have handled teams in the past (experience)

The presenter is then asked to leave the room

4. Each participant will score the presenter on a rate between 1 – 5

1 = bad performance

3 = good performance

5 = excellent performance

The trainer will calculate the score by collecting them off each of the students (on the white board) and

determine the team leaders. After this is done all team leader volunteers are bought back to the class room

and advised of the outcome.

5. Each new assigned team leader (starting from alpha team) will choose their team members until all people

are chosen.

6. The trainer will instruct all students to change their seating arrangements and move into their teams. All team

members will swap names and phone numbers and spend 5 minutes to get to know each other. At the

completion of this time all team members will be introduced to the class by the team leader including their

name, past experience and other appropriate personal information.

TEAM LEADER ROLE:

Account for the late arrival of students & communicate this to the trainer

Advise the trainer of students that do not show or are sick

Ensure open communication and team commitment is occurring

Deal with discrepancies in the team with trainer support

For certain tasks the trainer may switch team leaders within groups to ensure leadership experience is gained by many

as part of the course.



This page is intentionally blank



Unit Result Record Sheet - CPPSEC2002A

Follow workplace safety procedures in the security

industry

Student Name: BLOCK Print

Student Number: BLOCK Print

Assessment

Completed

(Specific name of

assessment task must be

used)

(Evidence must be in

students file)

Result

Date

Assessed

Re-

assessment

Completed

(If required)

(Specific name of

assessment task

should be used)

(Evidence must be

in students file)

Result

Date

Re-assessed

Sa

tisf

ac

tory

No

t Y

et

Sa

tisf

ac

tory

Sa

tisf

ac

tory

No

t Y

et

Sa

tisf

ac

tory

In Class Workbook

Assessment Questions

Workplace Safety Role-Play

Work Effectively in the

Security Industry Role-Play

Result for unit Competent/Not Yet Competent

Assessor Name: BLOCK Print

Assessor Signature:

Date result reached:

Comments:

Declaration:

I declare that:

A) All work for assessment tasks submitted for this unit is my own with no part of any assessment being

copied/plagiarised from another person‟s work, except where authorised and listed / referenced

B) I was aware of all assessment requirements for this/these unit/s

C) I have received feedback from my Trainer / Assessor on the result of each individual assessment task and my

overall result for this/these unit/s of competency

D) I have been made aware of the reassessment policy for any assessment task/s and/or unit/s that I have not yet

satisfactorily completed

Student Signature:



INSTRUCTIONS TO STUDENT

1. Do not start the assessment until told to do so.

2. Total time allowed 60 minutes.

3. Use black or blue ink pens only.

4. This assessment is to be completed under test conditions without talking with other students yet you may refer to your

manual as required.

5. You must answer all questions correctly for satisfactory completion of this assessment task.

6. Please read all the information given to you before you start the assessment task. If you do not understand some or all of

the questions, please ask your Trainer / Assessor for clarification.

This assessment is intended to be equitable, fair and flexible. If you feel that any aspect of this assessment should be

changed please inform your Trainer / Assessor.

If you are unable to demonstrate the required level of knowledge and skills through this assessment task on the first

attempt your Trainer / Assessor, where appropriate, may choose to verbally assess you to gather further evidence of your

knowledge of specific question/s and/or criterion. In this situation your Trainer / Assessor would make note of this on your

assessment task including notes on what answers you provided. Where this is not deemed appropriate you will have the

opportunity to either: undertake a supplementary assessment at a later date; add information to this original assessment

for specific questions with this re-assessment attempt recorded under „Re-assessment Result‟ above. (where deemed

appropriate by your Trainer / Assessor), re-attempt this entire assessment task or appeal the result. For full details of this

you should speak to your Trainer / Assessor and refer to your student information handbook.


requirements and consent to being assessed according to the assessment requirements.

Student Name BLOCK Print

Student Number

Student Signature

Date

WRITTEN ASSESSMENT – CPPSEC2002A

Follow workplace safety procedures in the

security industry

SECTION NUMBER OF QUESTIONS MARK ALLOCATION/RESULT

TOTAL 10 /10

Assessor’s Name BLOCK Print

Assessor’s Signature

Date Assessed

Result Satisfactory/Not Yet Satisfactory

Date Re-assessed

Re-assessment Result Satisfactory/Not Yet Satisfactory

Comments



Q1 S/NS

Validation

PC:1.1

CA:1.3

RS:1.3

RK:1.7 1.11

Complete the sentence: The OH&S Act 2004 clearly states that all employees have

a right to work in a workplace that is………………………………………?

SAFE and addresses health and safety issues in the workplace and has a practical

approach to the systematic control of workplace hazards.

Q2 S/NS

Validation

PC:1.1

CA:1.3

RS:1.8

RK:1.7,1.11

The OH&S Act 2004 states clearly that both employers and employees can be held

accountable for actions or omissions which are not working towards providing or

maintaining a safe and healthy workplace. (Circle either TRUE or FALSE)

TRUE or FALSE

Q3 S/NS

Validation

PC:2.1,2.3,

2.4

CA:1.1

RS:1.2

RK:1.12

It is important that OH&S issues such as accidents and hazards should be reported.

1. To whom would you submit these reports?

2. Where might get information about how to do it?

a) Your Supervisor in the first instance; or

i. The Company's Health and Safety Officer; or

ii. Your Health and Safety Representative.

b) Information - from Legislation OH/S Act, Worksafe

Q4 S/NS

Validation

PC:2.1

CA:1.3

RS:1.1,1.11

RK:1.12

Whilst each workplace has its responsibilities to OH&S what outside organization

also conducts OH&S inspections of workplaces?

Victoria Work Cover Authority: Work Safe (the Program) – Occupational Health

and Safety Act – 2004.

Q5 S/NS

Validation

PC:1.4

CA:1.1

RS:1.11

RK:1.2

Many workplaces where security operations are undertaken require special

clothing and/or equipment to be worn. What is this equipment known as?

Personal, Protection, Equipment (P.P.E.) or PPC&E Clothing (C)

Q6 S/NS

Validation

PC: 1.4

CA:

RS:1.11

RK:1.2

Nominate Five pieces of PPE a security officer may need to wear depending on the

work location.

Reflective vests Resuscitation mask or face shield.

Eyewear (Glasses or Goggles) Protective gloves

Safety boots or shoes Safety hard hats

Hearing protection Latex or rubber glove



Q7 S/NS

Validation

PC:2.4

CA:1.1

RS:1.2

RK:1.14

Make a list of the five categories or types of hazards.

Chemical

Electrical

Physical

Biological

Radiological

Q8 S/NS

Validation

PC:1.2,1.4,

3.1

CA:1.1,1.2

RS:1.2,1.7,

1.9

RK:1.7,1.9

a) There are three natural ways in which chemicals can enter the body. What are

they?

b) How should you handle them?

c) What documents should you refer to before handling chemicals?

a) Breathed in, Ingested, Through the skin

b) As per manufacturer’s instructions

c) MSD Sheets (MSDS)

Q9 S/NS

Validation

PC:3.1

CA:

RS:1.2

RK:1.14

Complete the sentence below

20% of records in respect to Slips, Trips and Falls; accidents result in compensation

claim.

Q10 S/NS

Validation

PC:1.2

CA:1.1

RS:1.2

RK:1.12

Whilst it may not form a core roll for the security officer’s SOPs it is important that

they are alert for potential hazards in whatever environment they are operating in.

(Circle either TRUE or FALSE)

TRUE or FALSE



Unit Result Record Sheet - CPPSEC2004B

Respond to security risk situation

Student Name: BLOCK Print

Student Number: BLOCK Print

Assessment

Completed

(Specific name of

assessment task must be

used)

(Evidence must be in

students file)

Result

Date

Assessed

Re-

assessment

Completed

(If required)

(Specific name of

assessment task

should be used)

(Evidence must be

in students file)

Result

Date

Re-assessed

Sa

tisf

ac

tory

No

t Y

et

Sa

tisf

ac

tory

Sa

tisf

ac

tory

No

t Y

et

Sa

tisf

ac

tory

In Class Workbook

Assessment Questions

Workplace Safety Role-Play

Work Effectively in the

Security Industry Role-Play

Result for unit Competent/Not Yet Competent

Assessor Name: BLOCK Print

Assessor Signature:

Date result reached:

Comments:

Declaration:

I declare that:

A) All work for assessment tasks submitted for this unit is my own with no part of any assessment being

copied/plagiarised from another person‟s work, except where authorised and listed / referenced

B) I was aware of all assessment requirements for this/these unit/s

C) I have received feedback from my Trainer / Assessor on the result of each individual assessment task and my

overall result for this/these unit/s of competency

D) I have been made aware of the reassessment policy for any assessment task/s and/or unit/s that I have not yet

satisfactorily completed

Student Signature:





2. Total time allowed 60 minutes.

3. Use black or blue ink pens only.

4. This assessment is to be completed under test conditions without talking with other students yet you may refer to your

manual as required.

5. You must answer all questions correctly for satisfactory completion of this assessment task.

6. Please read all the information given to you before you start the assessment task. If you do not understand some or all of

the questions, please ask your Trainer / Assessor for clarification.














Student Number

Student Signature

Date

WRITTEN ASSESSMENT – CPPSEC2004B

Respond to security risk situation

SECTION NUMBER OF QUESTIONS MARK ALLOCATION/RESULT

TOTAL 15 /15



Date Assessed


Date Re-assessed


Comments



Q1 S/NS

Validation

PC:1.5,2.1

CA:1.1,1.3

RS:1.1

RK:1.2 -1.4

1.11,1.14

Who should you inform that an emergency has occurred and in what order?

(This will vary at different work locations/assignments/SOP’s)

a) Call Control room/Command center/Base/ Supervisor

b) Emergency Services: these two may vary as to if you have a control

room etc

c) Client/Owner of property etc.

Q2 S/NS

Validation

PC:1.2

CA:1.2

RS:

RK:1.7

Fire is a chemical reaction created by 3 elements being present. What are

these elements?

a) HEAT- The attainment of a certain temperature. (Once a fire has

started it normally maintains its own heat supply)

b) FUEL- A combustible substance, either solid, liquid or gas.

c) OXYGEN- Usually air which contains approximately 21% oxygen.

Q3 S/NS

Validation

PC:1.2,1.3,

1.4

CA:1.1,1.2

RS:1.1

1.4,1.5,1.10

RK:1.7

Before going to investigate a possible emergency situation what should the

security officer do first?

Inform or advise someone of their actions, either Control or client/staff

management and, give a time duration/frame on how long is required before

sending assistance/back-up or calling emergency services.

Q4 S/NS

Validation

PC:1.2,2.1

2.2,3.2

CA:1.2,1.3

RS:1.1,1.5

RK:1.2,1.10

1.13 1.15

Which of the following are things the attending fire brigade may need to know

and the security officer should be in a position to pass on to them?

a) Any flammable or dangerous materials stored on site

b) Where the nearest hydrant or water source is located

c) What areas have been evacuated and which have not been

d) The location of the nearest lunch bar

e) A, B, & C only

f) All of the above

Q5 S/NS

Validation

PC:1.2,1.3

2.3

CA:

RS:1.6

RK:1.4

Water and gas extinguishers are most effective when used up wind and aimed

at the base of the fire (Circle either TRUE or FALSE)

TRUE or FALSE



Q6 S/NS

Validation

PC:2.1

CA:1.1,1.2

RS:1.4,1.5

RK:1.15

Responding to a fire incident is not the only emergency a security officer may

be faced with. Other types of incident could include what other issues? (Circle

one)

a) Persons with criminal intent

b) Riots

c) Malicious damage

d) Bomb threats

e) All of the above and more

Q7 S/NS

Validation

PC:2.1,2.2

CA:1.1 1.2

RS:1.4,1.5,

1.10

RK:1.4,1.15

There are a number of differences between the response to a fire and a

response to a suspect explosive device. Which of the following are true?

a) If safe to do so, doors and windows should be closed during a fire

evacuation, but opened for a suspect explosive device

b) Persons being evacuated from a fire should take their personal bags with

them

c) When a suspect explosive device is located, it should (when practicable

to do so) be moved into the open to assist the bomb squad

d) Senior management should be contacted prior to doing more than

evacuating the immediate danger area in a bomb emergency

Q8 S/NS

Validation

PC:1.3,1.5

2.1

CA:1.1,1.2

RS:1.4 1.5

RK:1.1,1.4,1.6

1.15

When conducting a search for a bomb who are the best persons to search

particular work areas?

Security (You) with a person whom is familiar with the area.

Q9 S/NS

Validation

PC:1.2,1.3,1.4

2.1,2.5,3.5

CA:1.3

RS:1.5

RK:1.1,1.4,1.11

1.15

If you receive a telephone bomb threat a check list of questions is handy but if

not available what alternative questions could you ask.

Who Who are you?

What What type of device is it?

When When will it go off?

Where Where did you put it?

Why Why did you put it there?

How How will it go off?

Q10 S/NS

Validation

PC:3.3

CA:1.4

RS:

RK:1.16 1.17

Name five (5) Stress Management Techniques

5 of the following:

Manage your breathing

Thinking before you speak

Slow yourself down

Do not take things personally

Formal personnel and organisational debriefing

Informal exploration of incidents with team members and supporters

Counseling

Review of practice and resources

Conscious use of personal recreational activities



Q11 S/NS

Validation

PC:3.5

CA:1.3

RS:1.3

RK:1.4,1.11

1.14

Name three (3) types of documentation that you can use to record various

activities/reports?

3 of the following:

Daily activity reports

Occurrence reports

Incident reports

Patrol run sheets

Key Issue register

Crowd Control register

Equipment issued register

Visitor log

Q12 S/NS

Validation

PC:3.1,3.4

CA:1.4

RS:1.7

RK:1.1,1.14

Why is it necessary to review and de brief?

To Establish:

What actually took place

What action did security staff take to deal with it

Was is successful

Was it the most appropriate action in the circumstances

What was done well and what could be improved

Whether strategies currently in place are appropriate

Whether SOP‟s require updating.

Q13 S/NS

Validation

PC:

CA:

RS:

RK:1.12

As a security guard in the case of an emergency you may be required to set

up a first aid station that is sterile and free from contamination.

(Circle either TRUE or FALSE)

TRUE or FALSE

Q14 S/NS

Validation

PC:

CA:

RS:

RK:1.1

What is the potential adverse health effects arising from the use of force or

physical restraint during response to a security risk situation?

Positional asphyxia

Q15 S/NS

Validation

PC:

CA:

RS:

RK:1.0

A vision impaired person accompanied by a guide dog is permitted to enter

any place which is open to the public. (Circle either TRUE or FALSE)

TRUE or FALSE

Q16 S/NS

Validation

PC: 1.2,1.5

CA:

RS: 1.5, 1.10

RK:

Name 4 situations which may be considered a security risk

Fires

Bomb threats

Floods (natural or internal e.g. Burst water pipes)

Criminal activity

Intoxicated persons

Unsafe storage of hazardous materials

Aggressive behaviour

Responding to alarm activations

Unsafe work sites

Not complying with site S.O.P‟s

Lack of effective communication



Q17 S/NS

Validation

PC: 1.1, 1.5

CA: 1.1

RS:

RK: 1.1, 1.8

Basic legislation applicable to conduct of security response including that

relating to;

a) requesting or providing back-up support or assistance

b) collection of evidence

c) apprehension, arrest and restraint of persons where applicable

d) protection of self, people and property

e) All the above

Q18 S/NS

Validation

PC:1.1,1.5,2.5

CA:

RS:1.3,1.4

RK: 1.6

Before responding to any security matter, you should make yourself familiar

with your own company's standard operating procedures, and your own

post orders. (Circle either TRUE or FALSE)

TRUE or FALSE

Q19 S/NS

Validation

PC: 2.2

CA: 1.2

RS: 1.4, 19

RK: 1.4, 1.15

Security guards are more often the first to respond to an incident.

Your prompt attendance may result in… (name 4 outcomes)

Increasing the chances of you apprehending an offender

Increases the chances of you defusing a situation

Police locating the offender

Saving a life, through administering first aid

Witnesses being available to assist the Police

Preventing unauthorised access

Preventing the loss of property

Preventing the destruction of property

Preventing the loss or destruction of evidence

Preventing contamination

Q20 S/NS

Validation

PC: 1.4

CA: 1.2

RS:

RK:

Chemical security is solely your responsibility. (Circle either TRUE or FALSE)

TRUE or FALSE





2. Use black or blue ink pens only (where applicable).

3. You must fulfill each criterion to a satisfactory level when completing of this assessment task. Please review the

assessment criteria before beginning and ask your assessor if you have any queries.

4. Please read all the information given to you before you start the assessment task. If you do not understand some

or all of the questions, please ask your Trainer / Assessor for clarification.














Student Number

Student Signature

Date

Workplace Safety Activity –

CPPSEC2002A Follow workplace safety procedures in the

security industry

CPPSEC2004B Respond to security risk situation



Date Assessed


Date Re-assessed


Comments



Instructions:

Your trainer will observe the practical activity showing your application of current skills and knowledge in

an industry realistic simulated work environment where you perform and document an Occupational

Health and Safety (OH&S) risk assessment.

You are to ensure that you read the assessment criteria detailed at the back of this role play and

understand each element required. You are encouraged to ask your trainer for guidance with any

element that is not clearly understood, as you are expected to meet each criteria before you will be

deemed satisfactory for this role-play.

Desired outcomes/skills and knowledge to be demonstrated:

You are to undertake this role play to demonstrate your ability to identify Occupational Health and

Safety (OH&S) risks, report details on the appropriate documentation of risks and incidents and seek

feedback from team members in the controlling of risks.

You will comply with all legislative requirements including but not limited to Crimes Act Vic, 1958,

Summary Offences Act, 1966 whilst operating within a team environment. Assistance and feedback, if

sought will be provided from other students or your trainer as required to achieve work tasks within the

allotted timeframes. You will act in accordance with the Occupational Health and Safety Act 2004,

keeping in mind all safety aspects in relation to hazards/risk minimization principles. Potential security risk

situations (Hazards) should be identified and assessed for degree of risk to self, others, property and

premises. Business equipment, (computer and word processing), and technology (printer) will be used to

present concise information about the events that have taken place in a suitable format (Covering

letter, Risk Register, Site Plan with Legend)

Your trainer will provide you sufficient opportunity to practice the skills required to complete this role

play prior to beginning the assessment phase.

Activity Scenario:

You are a member of a security team responsible for conducting an assessment on a nightclub your

employer has assigned. Apart from your normal security duties, your employer has requested that you

perform an OH&S risk assessment for the purpose of safety prior to commencing your duties. Your

employer requires that you use the provided documentation from the Site Procedures and in order to

identify the exact areas of risk, utilize the site map to indicate where those risks are.

The clients have requested a copy of this document so they can work with your company on improving

the venues safety. They have never conducted a risk assessment and only deal with problems as they

appear/occur. Your employer has asked if you can provide a 3 page document. The first page will be a

cover letter, the second page will be the risk assessment and the third page will be a map indicating the

areas of risk/hazard.

Once the document is completed you are to communicate the end risk analyses to the clients

effectively and appropriately. This will be done in groups of three with the other two group members

playing the part of the clients for the sake of this activity. These groups should also be referred to in the

planning stages for possible feedback.



Tasks to be completed:

In the part of this document titled “Risk Register” you will fill in the necessary details provided

You will list three (3) of the six (6) risk that hold highest priority and record them accordingly.

You will:

Provide a typed cover letter to the client.

Provide a map with legends.

Document what can happen and how it can happen including;

- The consequences should it happen.

- The likelihood of it happening.

- The adequacy of any existing controls.

Using the graph provided, rate the consequence.

Using the graph provided, rate the likelihood.

Using the graph provided, rate the level of risk.

Then in the risk priority column, assign a number between 1 and 5.

(5 being the highest priority, 1 being the lowest priority)

In the part of this document titled “Site Plan” you will mark each risk in its area in the form of an

icon, you must present a legend for each icon used.

The first document will be presented as a draft document; this will be presented to your trainer

for feedback. You will need to make appropriate changes if needed and present your

document for final presentation.

The listed hazards/risks are:

1. Left stage speaker is unsafely placed 2. A female toilet bowl has a series of cracks

3. There is an electrical wire protruding 4. There is no lighting outside the right rear exit

from the wall in the heaven bar

5. There is a faulty exit light (front) 6. Entry steps are slippery in the wet

When required and upon the trainers instruction, you will provide a verbal presentation of the

report to your trainer and the clients.

Likelihood Rating

Consequences Rating

Insignificant

1

Minor

2

Moderate

3

Major

4

Catastrophic

5

A (Almost Certain) H H E E E

B (Likely) M H H E E

C (Moderate) L M H E E

D (Unlikely) L L M H E

E (Rare) L L M H H

Legend

E: extreme risk; immediate action required

H: high risk; management attention needed

M: moderate risk; management responsibility must be specified

L: low risk; manage by routine procedures


Risk Register

Date of Risk Review:

Assessment carried out by:

Team Members:

Ref: Identified Risk Describe nature of risk Current

Controls

Score Prior

to

Treatment

Recommendations

Actions/Controls

Score

After

Treatment

Target

Date

Person

Responsible


Site Plan:



ASSESSMENT CRITERIA Workplace Safety Role Play

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Unit: CPPSEC2002A Follow workplace safety procedures in the security industry


1

Student develops a positive relationship with colleagues and contributes to

OH&S participative arrangements in the planning phase to achieve the

desired outcome. The student will participate in:

· formal and informal meetings with colleagues to discuss OHS

matters.

3.1, 3.2

2

Communication is used in a manner that satisfies the client and takes into

account the need to show respect and to be professional, sensitive to the

client needs. The student will:

· be mindful of age, cultural stereotypes, dress or language

3.2 1.1

3

Student follows their own workplace instructions according to OH&S policies

and procedures and their scope of responsibility and commits to

organisational expectations in identifying and controlling risks/hazards. The

student will demonstrate:

· hazard and risk identification and reporting

· OHS consultation and participative arrangements

3.3 2.2

4 All work carried out follows safe operating practices in accordance with

organisational and legislative requirements. The student will:

· Comply with the OH&S Act 2004

1.1, 1.4 1.1, 1.4

5

Colleagues are relied upon for support and participation in locating OH&S

hazards/risks and feedback is sought to assist in the reporting the areas for

improvement. Each student works within a team environment and individually participates as per the expected outcome. Assistance is

provided to other team members when needed and work is completed

within a relevant timeframe. The student will:

· Identify the likelihood of a hazard causing injury or harm.

· Identify any thing (including an intrinsic property of a thing) or

situation with the potential to cause injury or harm. providing

back-up support

· providing encouragement

· providing feedback to another team member

1.1 2.1

3.1-3.3 1.2,1.4

6

OH&S risk/hazards that are identified are recorded and discussed with

colleagues in appropriate manner to ensure relevant information relating to

safety are reported using the required documentation. The student will

participate in:

· positive or negative feedback

· potential risks, hazards or changing safety requirements

· resource or equipment availability and instructions

1.5

7

Student discusses completed work with others and seeks and provides feedback to improve work practices.

Student uses communication skills to ensure regular exchange of

information within the team and provision or receipt of back-up support

and assistance. The student will:

· participate in formal and informal discussions and feedback

3.3, 3.4 1.5, 3.1

8

Student shows understanding and ability through accurately identifying and

following organisational OHS procedures for controlling risks relating to

identifying, assessing and reporting risks and hazards within limits of own

authority . The student will:

· communicate OHS information to others

· comply with safe operating procedures for equipment

· report identified risks or hazards

· maintaining vigilance, awareness and observation in the work

environment

1.1-1.4 1.2-1.4

2.1

9

Student shows understanding and ability through correctly following

organisational emergency procedures including notification of relevant

persons, request for back-up assistance and accurate reporting of

response. The student will:

· notify colleagues / supervisor / management / client

2.1 2.2 1.5



10

Student shows understanding and ability through accurately recording and

reporting OHS risks and hazards using standard pro formas or

documentation. All recorded documentation is clear and industry suitable.

The student will complete:

· activity log

· written and electronic reports.

1.3 2.4 2.5 3.2 3.5

COMMENTS

Satisfactory/Not Yet Satisfactory

Assessor’s

Name

Student’s

Name

Assessor’s

Signature

Student’s

Signature

Date



Work effectively in the security Industry

Role Play Assessment

CPPSEC2002A Follow workplace safety procedures in the security industry




Date Assessed


Date Re-assessed


Comments



2. Use black or blue ink pens only (where applicable).

3. You must fulfill each criterion to a satisfactory level when completing of this assessment task. Please

review the assessment criteria before beginning and ask your assessor if you have any queries.

4. Please read all the information given to you before you start the assessment task. If you do not

understand some or all of the questions, please ask your Trainer / Assessor for clarification.

This assessment is intended to be equitable, fair and flexible. If you feel that any aspect of this assessment

should be changed please inform your Trainer / Assessor.

If you are unable to demonstrate the required level of knowledge and skills through this assessment task on

the first attempt your Trainer / Assessor, where appropriate, may choose to verbally assess you to gather

further evidence of your knowledge of specific question/s and/or criterion. In this situation your Trainer /

Assessor would make note of this on your assessment task including notes on what answers you provided.

Where this is not deemed appropriate you will have the opportunity to either: undertake a supplementary

assessment at a later date; add information to this original assessment for specific questions with this re-

assessment attempt recorded under „Re-assessment Result‟ above. (where deemed appropriate by your

Trainer / Assessor), re-attempt this entire assessment task or appeal the result. For full details of this you

should speak to your Trainer / Assessor and refer to your student information handbook.

Please clearly record your name and sign below stating you understand the assessment

instructions and requirements and consent to being assessed according to the assessment

requirements.


Student Number

Student Signature

Date



Instructions:

Your trainer will observe your practical demonstration and application of required and current

skills and knowledge in an industry realistic simulated work environment from the list of roles

below. (Trainer may select some or all of the roles).

The trainer will set the scene by organizing the classroom to simulate the map attached in this

document.

On closing the venue (or when the trainer pauses the role-play), the crowd controllers are to

complete their legal obligations and conduct a de brief with the other security staff and the

security supervisor prior to standing down from duty. All supporting documentation should also

be completed at this time.

You are to ensure that you read the assessment criteria detailed at the back of this role play

and understand each element required. You are encouraged to ask your trainer for guidance

with any element that is not clearly understood, as you are expected to meet each criteria

before you will be deemed satisfactory for this role-play.

TRAINER /ASSESSOR NOTE**

Trainers will be mindful that students have not yet undertaken First Aid (HLTFA311A) or

Defensive Tactics (CPPSEC 2017A and 3013A) therefore, students are ill prepared to deal

with physical confrontation.

Desired outcomes/skills and knowledge to be demonstrated:

You are to undertake this role play to demonstrate your ability to identify and prioritise

assignment instructions, demonstrate your understanding of the legal and procedural

principles and requirements relating to the assignment and your ability to seek support to assist

you in achieving the assignment goals.

You should be mindful of social and cultural differences and use appropriate communication

techniques (such as active listening skills, verbal and non-verbal communication and body

language) to ensure that assignment instructions (needs of the client) are met.

You will comply with all legislative requirements including but not limited to Crimes Act Vic,

1958, Summary Offences Act, 1966 whilst operating within a team environment. Assistance if

sought will be provided from other students or your trainer as required to achieve work tasks

within the allotted timeframes.

You will show an understanding and ability through verifying and controlling authorised access

and exit of persons, vehicles and dispatched goods to and from premises in accordance with

assignment instructions (checking and validating identity of persons and manifests into/onto

premises) and operating a range of access control systems (portable scanning wand or pat

down searches), security and communications equipment via 2 way radios. Potential security

risk situations should be identified and assessed for degree of risk to self, others, property and

premises. You may need to arrest and restraint persons where applicable but need to be

aware of potential adverse health effects arising from the use of force or physical restraint,

e.g. death by positional asphyxia

You will complete appropriate documentation.

Your trainer will provide you sufficient opportunity to practice the skills required to complete this

role play prior to beginning the assessment phase.



Role-play Scenario:

You are working as part of a security team on a corporate event. On arrival at your worksite,

you attend a briefing to discuss (with your security team) your role, tasks and responsibilities.

The briefing arrangements have determined that each team member will rotate through the

different assignment tasks. Your trainer will assign you characters within the role-play. At set

intervals you will pause the role-play, provide and be provided feedback and then switch roles

so that you can demonstrate your knowledge and skills in relation to the unit being assessed. In

addition to the characters below your trainer may also give additional industry realistic

scenarios for you to deal with.

You must follow all requirements as set in the Site Operational Orders ‘Corporate Event’ that will

be provided by your trainer for this role-play

Characters within role-play:

Entry Point Crowd Controller:

Crowd Controllers (you) are required to take up their position as directed in the brief. Crowd

Controllers must complete all necessary legislative steps prior to commencement of their shift.

Role Play Requirements

You and your fellow security officers are to study the “Site Operational Orders”.

In the part of this document titled “Floor Plan” you will indicate the placement of

yourself and your fellow security officers.

Security will man the entry point and greet customers, checking ID‟s, intoxication and

dress code

Crowd Controllers are to and check all ID‟s prior to allowing entry into the venue.

Roving Crowd Controller:


Security inside the venue and roving security will communicate and act according to visual

concerns or radio assistance calls

Roving Security will check the toilets every 15 minutes

An Intoxicated Person


You have been drinking all night and are a guest of honor at the corporate event. You are

finding it hard to stand up straight but do not want to admit being drunk to security staff.



A Marital Argument


You are a husband and wife who have attended the corporate event as you work with an

associated company. You start to loudly argue when the husband is caught looking at

another women and believe that security staff should stay out of your personal problems.

A Physical Fight


You have been drinking all night at the corporate event and are now in an angry mood. You

start to abuse other patrons as they enter and exit the toilets and this results in a scuffle.

A Refusal to Leave a Licensed Venue


You have been drinking all night at the corporate event and start to abuse the security staff

as they walk past. When security asks you to leave the venue you laugh at them and say you

refuse to go anywhere.

Suspected theft


You are a female patron who has left her handbag unattended at the event. When you

return to your handbag you notice that your mobile phone is missing. You had seen another

patron standing by your bag and insist to security that it must have been him who stole it.

Trespass


You were walking past the corporate event and thought it may be a good idea to sneak in

for some free drinks. When you approach the door you try to bribe security to let you in even

though you are not on the list.

OTHER STUDENTS WILL PLAY THE ROLE OF PATRONS FOR THIS ROLE-PLAY

YOU WILL PLAY THE ROLE OF CROWD CONTROLLERS FOR THIS ROLE-PLAY


Crowd Control Register

Date

FULL Name

License Number

I.D

Number

Start Time

Signature

Finish Time

Signature

Comments / Incidents

EMPLOYED BY:

_________________________________________________________________________________________________________(Security Business/In-house Provider)

Address of Employer _______________________________________________________________________________________________________________________


Floor Plan

Female Toilet

No Go Area

Male Toilet

Lift

Foyer/Entrance

Stairs

No Go Area

Seating Area

T

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Bar

Finger

Food

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ASSESSMENT CRITERIA Work Effectively in the security industry Role Play

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Unit: CPPSEC2002A Follow workplace safety procedures in the security industry


1

Student develops a positive relationship with colleagues and customers and information is transferred between each party effectively and appropriately taking into account the need to show respect and to be professional, sensitive to the client needs. Student uses effective communication channels and processes to give clear and accurate information in a form which is preferred and understood by the receiver. The student will maintain:

· direct line supervision paths

· established communication protocols

· formal communication pathways

· lateral supervision paths

· organisational communication networks

· verbal and non-verbal communication procedures eg pro-words, phonetic alphabet, call signs, coded messages, use of abbreviations, hand signals..

3.1, 3.2

2

Student follows their own workplace instructions through checking Identification documentation of persons entering premises and verifying these in accordance with organisational procedures and according to OHS requirements and their scope of responsibility and commits to organisational expectations in identifying and controlling risks/hazards associated with each situation. The student will check:

· ID cards, licences or proof of age documents

· Contractors / delivery persons / demonstrators / employees / visitors etc

· identifying hazards or risks

· safety of self and others.

3.3 2.2

3

Work performance and conduct is carried out following safe operating practices in accordance with organizational, timing and legislative requirements. Student shows understanding and ability through identifying and complying with legal, procedural and site access requirements The student will demonstrate:

· code of conduct and ethics

· professionalism

· use of initiative to improve own performance

· use of initiative to update knowledge-base and information related to work tasks and security issues

· use of interpersonal skills and communication skills which show respect for individual cultural and social differences and the principles of access and equity

1.1, 1.4 1.1, 1.4

4

Colleagues are relied upon for support and participation in locating OH&S hazards/risks and feedback is sought to assist in the reporting the areas for improvement. Each student works within a team environment and individually participates as per the expected outcome. Assistance is provided to other team members when needed and work is completed within a relevant timeframe. The student will:

· comments from supervisors, colleagues or clients

· formal and informal discussions and feedback

· explaining or clarifying issues or tasks / problem solving

· providing back-up support / providing encouragement

1.1, 2.1 3.1-3.3

2.4

5

Risk/hazards that are identified are recorded and discussed with colleagues in appropriate manner to ensure safety and are reported using the required documentation whilst identifying and complying with legislative and organizational requirements. The student will demonstrate:

· incident reports

· activity logs

· written and / or electronic reports.

· crowd control and control of persons under the influence of intoxicating substances

· general ‘duty of care’ responsibilities

· trespass and the removal of persons.

1.5

6

Student discusses completed work with relevant persons and seeks and provides feedback to improve work practices and/or response procedures. Student uses communication skills to ensure regular exchange of information within the team and provision or receipt of back-up support and assistance. The student will:

· colleagues / supervisor / client

· search of person(s)

· request for support and assistance

· isolating area of potential risk

· isolating risk

· use of restraints and weapons

3.3, 3.4 1.5, 2.1 3.1,3.4



COMMENTS

Satisfactory/Not Yet Satisfactory

Assessor’s

Name

Student’s

Name

Assessor’s

Signature

Student’s

Signature

Date

7

Student shows understanding and ability through accurately identifying and following organisational OHS policies and procedures relating to identifying, assessing and reporting risks and hazards within limits of own authority. This includes Inspections of baggage and vehicles which are carried out in accordance with assignment instructions and organisational procedures. The student will:

· reporting accidents, incidents, injuries and near misses

· restraint and apprehension of persons

· risk assessment and control measures

· hazard and risk identification and reporting

1.1-1.4 1.2-1.4

8

Student shows understanding and ability through completing, processing and maintaining relevant information using standard pro formas or documentation. All recorded documentation is clear and industry suitable. The student will:

· adhere to client needs

· complete notes / reports

· attend incidents

· identify potential risks, hazards or changing safety requirements

1.3 2.4, 2.5 3.2, 3.5

9

Student shows understanding and ability through verifying and controlling authorised access and exit of persons, to and from premises in accordance with assignment instructions and operating a range of access control systems, security and communications equipment. The student will identify:

· photo-ID cards

· security turnstiles

· knowledge of swipe cards

· knowledge of computerised entry systems

· knowledge of keypads and key tag systems

2.3

10

The student will:

· Report on incidents which infringe or breach assignment instructions, Refusals to inspection requests, Indications of unauthorised entry or

· Items found during inspection procedures are promptly identified, recorded and are

reported to appropriate persons.

2.1-2.3 1.5

11

The student will:

· identifies and accesses required security equipment and conducts pre-operational checks of a range of basic security equipment.

· Security equipment and communications technology is used maintained and stored in accordance with organisational procedures with any errors, deficiencies, faulty or damaged equipment identified and reported for repair or replacement to the trainer



Student Questionnaire Please tell us about your training. Your feedback plays an important role in developing the quality of your education. In this questionnaire, the term ‘training’ refers to learning experiences with the RTO. The term ‘trainer’ refers to trainers from the RTO. Provide one response to each item on the form. Complete using a black or blue pen. Print neatly in CAPITAL letters. Place a clear ‘X’ inside each box. Leave the box blank if the statement does not apply. If you want to change your answer, fill in the entire box and mark the correct box with an ‘X’. Example: or

ABOUT YOUR TRAINING

Stro

ngl

y D

isag

ree

Dis

agre

e

Agr

ee

Stro

ngl

y A

gree

I developed the skills expected from this training 1

2

3

4

I identified ways to build on my current knowledge and skills 1

2

3

4

The training focused on relevant skills 1

2

3

4

I developed the knowledge expected from this training 1

2

3

4

The training prepared me well for work 1

2

3

4

I set high standards for myself in this training 1

2

3

4

The training had a good mix of theory and practice 1

2

3

4

I looked for my own resources to help me learn 1

2

3

4

Overall, I am satisfied with the training 1

2

3

4

I would recommend the RTO to others 1

2

3

4

The RTO’s staff respected my background and needs 1

2

3

4

I pushed myself to understand things I found confusing 1

2

3

4

Trainers had an excellent knowledge of the subject content 1

2

3

4

I received useful feedback on my assessments 1

2

3

4

The way I was assessed was a fair test of my skills and knowledge 1

2

3

4

I learned to work with people 1

2

3

4

The training was at the right level of difficulty for me 1

2

3

4

The amount of work I had to do was reasonable 1

2

3

4

Assessments were based on realistic activities 1

2

3

4

It was always easy to know the standards expected 1

2

3

4

Training facilities and materials were in good condition 1

2

3

4

I usually had a clear idea of what was expected of me 1

2

3

4

Trainers explained things clearly 1

2

3

4

The RTO had a range of services to support trainees 1

2

3

4

I learned to plan and manage my work 1

2

3

4

The training used up-to-date equipment, facilities and materials 1

2

3

4

I approached trainers if I needed help 1

2

3

4

Trainers made the units as interesting as possible 1

2

3

4

I would recommend the training to others 1

2

3

4

The RTO gave appropriate recognition of existing knowledge & skills 1

2

3

4

Training Resources were available when I needed them 1

2

3

4

I was given enough material to keep up my interest 1

2

3

4

The training was flexible enough to meet my needs 1

2

3

4

Trainers encouraged learners to ask questions 1

2

3

4

Trainers made it clear right from the start what they expected from me 1

2

3

4



What were the BEST ASPECTS of the training?

What aspects of the training were MOST IN NEED OF IMPROVEMENT?

YOUR TRAINING DETAILS What TYPE OF QUALIFICATION are you currently enrolled in? Select one only.

Certificate I 1

Certificate II 2

Certificate III 3

Certificate IV 4

Certificate level unknown 5

Diploma 6

Short Course or statement of attainment 10

Other Qualification or training 12

Do not know 13

What is your BROAD FIELD of your current training? Select one only.

Natural and physical sciences 1

Information Technology 2

Engineering and related technologies 3

Architecture and building 4

Agriculture, environmental and related studies 5

Health 6

Education 7

Management and commerce 8

Society and culture 9

Creative arts 10

Food, hospitality and personal services 11

Other 12

What is the FULL TITLE of your current qualification or training?

In what MONTH and YEAR did you start your current training? For example, write ‘March 2009’ as ‘03/2007’.

/

Are you undertaking an APPRENTICESHIP or Yes No TRAINEESHIP? 1

0

Did you get any RECOGNITION of PRIOR LEARNING Yes No towards your Training such as unit exemptions or course credits?

1

0

ABOUT YOU Female Male

0

1

Are you FEMALE or MALE? What is YOUR AGE in years?

Under 15 1

15 to 19 2

20 to 24 3

25 to 34 4

35 to 44 5

45 to 54 6

55 to 64 7

65 or over 8

Are you of ABORIGINAL or TORRES STRAIT ISLANDER?

No 1

Yes - Aboriginal 2

Yes - Torres Strait Islander 3

Yes - both Aboriginal & Torres Strait Islander 4

Do you speak a LANGUAGE OTHER THAN ENGLISH Yes No AT HOME? 1

0

Are you a Permanent RESIDENT or CITIZEN Yes No of Australia? 1

0

Do you consider yourself to have a DISABILITY, Yes No IMPAIRMENT, or LONG-TERM CONDITION? 1

0

What is the POSTCODE of your main place of residence?

Thank you for sharing your views

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