assholes are killing your project (fosdem)
DESCRIPTION
The strength of your community is the best predictor of your project’s long-term viability. What happens when that community is gradually infiltrated by assholes, who infect everyone else with their constant negativity and personal attacks? Although someone may be a valuable technical contributor, that person will never contribute as much to the project as the many others who are scared away and demotivated. This talk will teach you, using quantified data and academic research from the social sciences, about the dramatic impact assholes are having on your organization today and how you can begin to repair it.TRANSCRIPT
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Assholesare
killingyourproject
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Proving the problem: Gentoo
Ubuntu launches
Ohloh
Proto-assholes start receiving complaints
Assholes removed
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Proving the problem: Glibc
Ohloh
Drepper inactiveMove to Git
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What isn't an asshole?
Conflict is good
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What is an asshole? A simple test
After talking to the asshole, does the target feel oppressed, humiliated, de-energized, or belittled?
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What is an asshole?
Look for patterns
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How many good interactions does it take to cancel out one bad one?
Sutton
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Sutton
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Sutton
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Sutton
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Sutton
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Problems assholes cause to targets
● 48% decreased their effort● 47% worked less time● 38% dropped their quality● 66% declined in performance● 80% lost time worrying● 63% lost time avoiding● 78% became less committed
● 25% quit; 20% of witnesses quit!Sutton
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Problems assholes cause to projects
● Reduced innovation & creativity● Reduced cooperation & cohesion● Cost of targets' retribution toward project● Impaired cooperation from external projects &
people
● Impaired ability to attract the best & brightest
● Recruiting more assholesSutton
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TCA: Total Cost of Asshole
Team lead
Developer relations team
Project leadership
Recruiting & training new developers
Targets & witnesses__________________Total Cost of Asshole
+
+
+
+
Sutton
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An asshole is incompetent
Flickr: escapo
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How do you fix it? Flickr: trp0
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Flickr: kalandrakas
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Flickr: hashir
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How do you prevent it?
Flickr: redefyne
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Flickr: koenvereeken
Be quantitative
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Flickr: mount_otz
Provide expectations
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Want to learn more?Read these
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In the long run, dealing with assholes is never worth it.
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Donnie [email protected]/IRC: dberkholz