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The Changing Face of the Insurance Industry March, 2017 Snejina Zacharia CEO and Founder Insurify CONFIDENTIAL – intended only for explicit recipients

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Page 1: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

The Changing Face of the Insurance IndustryMarch, 2017

Snejina ZachariaCEO and Founder Insurify

CONFIDENTIAL – intended only for explicit recipients

Page 2: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Your trusted virtual agentWhy?

We believe that insurance shopping can be simple, transparent, and fun.

How?

Reinventing the way people search and select their insurance.

What?

We are building the smartest and most trusted virtual insurance agent in the industry.

Page 3: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Insurify is the 2016 ACORD Innovation Challenge Startup Disruptor winner. ACORD is the insurance industry standards organization.

An Award-winning site

Insurify won semifinalist at the prestigious MIT's 100K competition. Previous winners include companies like Akamai and Hubspot.

Insurify won the 2016 WebAward for outstanding website design and development in insurance. Previous winners include GEICO and Progressive.

Page 4: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

The fastest growing insurance marketplace, without employing a single agent

20 agents

70 agents

200 agents

380 agents

815 agents

Page 5: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

The fastest growing car insurance marketplace

Page 6: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

2016 Growth

Policies Sold

Page 7: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

The Insurance Distribution Networks Are Broken

Page 8: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Wasted agency capacity on low intent customers.

Productivity

Higher cost for customers’ credit and driving records

Quoting

Billions Dollars of Lost Revenue

Leads/ Calls Wasted dollars on shared/ old leads. Fraudulent leads.

Bidding on the wrong customers leads to millions of wasted advertising dollars

Advertising Lack of understanding of customer risk profiles

Customer Targeting

The real cost of insurance value chain fragmentation

Page 9: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

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Page 10: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Insurify is the only marketplace which matches users’ risk profile with the right carriers / agents

Page 11: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

How does it work?

● Fill out one form in 2 minutes● Get recommended coverage● Compare apples to apples● Choose from accurate quotes● Compare carrier reviews and benefits● Buy online● Schedule consultation with an agent

The smart way to shop and buy car insurance

Page 12: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace
Page 13: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Insurance user experience vs. the industry

Page 14: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Generation Z will be 40% of US population by 2020

● Mobile first generation ● 8 sec attention span● 33% learn on mobile ● 55% shop on mobile

Page 15: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

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Page 16: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Mobile vs. PC Traffic by Hour of Day

Page 17: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

The future of apps should be fewer apps● People spend 79% of their time using 5 apps

● Only 10% of apps downloaded are used more than once

Page 18: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Facebook Messenger | Market Size

Page 19: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

SMS vs Facebook Messenger

Page 20: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace
Page 21: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Texting as a new form of engagement

● 23 hours/week spent texting^^ ● 14% of cell phone time spent

texting● 90% open rate

vs. 20% for email● 40% response rate

vs. 5% for email

Page 22: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Facebook Messenger

A new channelfor insurance shoppingwhich is both personal and on demand

Page 23: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Facebook MessengerVirtual Agent

• Patent pending• Powered by artificial intelligence

and NLP• Integrated with millions of

public records

Page 24: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Snejina Giorgos Steve Tod John

Insurify Founding Team

Founder & CEO Cofounder Engineering Product Marketing

Page 25: Association for Independent Agents | IIABA - The Changing Face … · 2017. 3. 28. · 20 agents 70 agents 200 agents 380 agents 815 agents. The fastest growing car insurance marketplace

Snejina Zacharia CEO and Founder Insurify [email protected]