assuring the board of quality of clinical care and patient ...€¦ · clinical care in temple...
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Presented by Mona Baker, CEO & Aveen Murray, Non Executive Board Member, National Patient Safety Conference, Dublin Castle. Thursday 26th October 2017
From Bedside to Boardroom Assuring the Board of Quality of Clinical Care and Patient Safety Temple Street in collaboration with HSE QI Division
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Our rich history
From the Children’s Hospital Temple Street established in 1872
To Temple Street Children’s University Hospital in 2017
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Good Governance in Healthcare National perspective
Good governance supports strong relationships between frontline staff, service users, executives and board members creating a culture of trust by working together with respectful and robust challenge in achieving high quality care in a sustainable way
HSE 2017
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Good Governance with respect to patient safety Temple Street perspective
PATIENT SAFETY Focus on continuous quality improvement to ensure high quality, effective and safe patient care
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Delivering Quality Clinical Care
Clinical care that is person centred, effective, safe and results in better health and wellbeing HIQA Guide to National Standards for Safer Better Healthcare
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Driving better outcomes
Board Quality Dashboard Moving from Speedometer to SPC Charts
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Good Governance with respect to patient safety Temple Street Board Perspective
Board on Board with Quality of Clinical Care Project Aim By May 2017, the Board of Directors, individually and collectively: Get a comprehensive picture of the Quality of clinical care in Temple Street; Have an understanding of same; Hold the Hospital to account on the Quality of Clinical Care delivered Planned outcomes Quality of Clinical care indicators have priority, are discussed, assessed, and where appropriate recommendations made, actions taken and reported back to Board
Embed a culture of Quality Improvement and Safety Board leads by example
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I would just put in high level headings one after the other and fade in and out and put in centre the boxed underneath, just giving a quick flavour of driver diagram
AIM
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I would just put in high level headings one after the other and fade in and out and put in centre the boxed underneath, just giving a quick flavour of driver diagram
AIM Primary Drivers
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I would just put in high level headings one after the other and fade in and out and put in centre the boxed underneath, just giving a quick flavour of driver diagram
AIM Primary Drivers Secondary Drivers
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I would just put in high level headings one after the other and fade in and out and put in centre the boxed underneath, just giving a quick flavour of driver diagram
AIM Primary Drivers Secondary Drivers Measures
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Asking the right questions
‘The goal is to turn data into information, and information into insight’ Carly Fiorina
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Delivering Quality Clinical Care
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Deliverig qulity clinical care
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SPC chart example and BAR
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3-Nov-17 Temple St., Dublin 1,
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Illustrating some project measures
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Illustrating some project measures….2
Pre Project Survey
First Dashboard
.Education session
Focussed Reading
8.8 8.7
7.8 Median
0
1
2
3
4
5
6
7
8
9
10
Jun-16Jul-16Aug-16Sep-16O
ct-16N
ov-16D
ec-16Jan-17Feb-17M
ar-17Apr-17M
ay-17Jun-17Jul-17Aug-17Sep-17O
ct-17
Board members self-assessement of confidence in understanding information provided on Quality
Indicators using 10 pt Likert scale
Spec
ial P
urpo
se B
oard
Mee
ting
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Non Executive Directors on Project Team
Board representation
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Education for Non Executive Directors
Education at initial stages of project
Education at key stages in life of project
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Introduction to clinical indicators
Developing knowledge of each indicator
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• An increased understanding, knowledge and robust discussions of the metrics developed by Board and staff
• Recommendations – Call to action & review from Board to Quality and Safety Executive
• The Board is assured that our hospital is safe
Critical success factors
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Challenges encountered in implementing Board on Board with Quality of Clinical Care Project • Time • Expertise • Accuracy and availability of data • Allowing time to choose, tweak, the best
combination • Timelines very tight to produce charts and BAR • Staff changes
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Reflections
Research Identifying paediatric comparator sites at an earlier stage in the project Ensuring that information on international benchmarks were available Education More preparation time with Board & Project Group - Assessment of Need
Education & training on the use of SPC charts/ISBAR Make Project Pack available to each member of the project team Timeline too ambitious
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Thought for the Day
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Acknowledgements
A collaboration between Quality @ Temple Street and HSE, Quality Improvement Division Special thanks to • Maureen Flynn, Lead Governance and Staff Engagement for Quality, HSE • Jennifer Martin, Lead for Measurement for Improvement, HSE • Grainne Cosgrove, Statistician, Measurement for Improvement Team, HSE • Eilis Murphy, Quality, Standards and Patient Safety, Temple Street • Members of the Temple Street Board on Board with Quality of Clinical Care
Project • Blaithin Gallagher, Project Support & The Temple Street Board for making the journey
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And finally……………….
THANK YOU FROM Mona Baker, CEO, Temple Street
Aveen Murray, Board Member, Temple Street