astricon 2016 - using asterisk and xmpp to provide greater tools to your customers and your users

Using Asterisk and XMPP to provide greater tools to your customers and your users

Marcelo H. Terres ([email protected]) - https://www.mundoopensource.com.br @mhterres

https://www.mundoopensource.com.br

Who am I ?

▸ SysAdmin▸ Working with Asterisk and XMPP since 2006▸ XSF (XMPP Standards Foundation) member

since this year.▸ For several years working on improve the

user experience

@mhterres

https://github.com/mhterres/

https://bitbucket.org/mhterres/


https://twitter.com/mhterres

https://twitter.com/mhterres

https://github.com/mhterres






Why XMPP ?

▸ Open▸ Standard



Why XMPP ?

▸ Open▸ Standard▸ Decentralized▸ Secure



Why XMPP ?

▸ Open▸ Standard▸ Decentralized▸ Secure▸ Extensible (XEPs)



Why XMPP ?

▸ Open▸ Standard▸ Decentralized▸ Secure▸ Extensible (XEPs)▸ Flexible



Why XMPP ?

▸ Open▸ Standard▸ Decentralized▸ Secure▸ Extensible (XEPs)▸ Flexible▸ Most companies already use it



Why XMPP ?

▸ Open▸ Standard▸ Decentralized▸ Secure▸ Extensible (XEPs)▸ Flexible▸ Most companies already use it

Do you want to contribute or become a XSF member? Contact me.



XMPP

▸ MUC (Multi User Chat)▹ XEP0045

▸ PubSub (Publish-Subscribe)▹ XEP0060



XMPP

▸ MUC (Multi User Chat)▹ XEP0045

▸ PubSub (Publish-Subscribe)▹ XEP0060

▸ Servers▹ Openfire▹ Ejabberd▹ MongooseIM▹ Prosody▹ Tigase



Asterisk and XMPP

▸ Asterisk version 1.4 (2006)▹ JabberSend▹ JabberReceive▹ JabberStatus



Asterisk and XMPP


▸ Asterisk version 1.8 (2010)▹ JabberJoin/JabberLeave▹ JabberSendGroup▹ PubSub support (Device State and MWI)



Asterisk and XMPP


▸ Asterisk version 1.8 (2010)▹ JabberJoin/JabberLeave▹ JabberSendGroup▹ PubSub support (Device State and MWI)

▸ Asterisk version 10 and above (2011) ▹ res_xmpp▹ Contexts



Asterisk and XMPP - CallerID

▸ Earlier Caller identification▸ Version 1.4 and above



CallerID and Queues

▸ Sends CallerID information to all unpaused queue members

▸ Sends CallerID information to MUC▸ Other uses: integration with ticket system▸ MUC support: Asterisk 1.8 and above



CallerID and Queues - example



AstDemo - the first PoC

▸ First PoC▸ Integration using contexts▸ AGI used to process XMPP messages and

responses▸ A different approach to achieve the same

goals▸ Asterisk 10 and above

XMPP and Asterisk - part 1: http://goo.gl/y3eEot

XMPP and Asterisk - part 2: http://goo.gl/TSCV2X

AstDemo: http://goo.gl/x4YznS


http://goo.gl/y3eEot

http://goo.gl/TSCV2X

http://goo.gl/x4YznS


XyBot - PoC

▸ Features available: ▹ call▹ enter queue▹ sms

▸ Monitoring features▸ Easy to add new features and monitoring

alerts ▸ Asterisk 11 and above▸ What else?

▹ Call your customers using your own systems data

▹ Anything you want

More informations: http://goo.gl/SsrrWBMarcelo H. Terres ([email protected]) - https://www.mundoopensource.com.br @mhterres

http://goo.gl/SsrrWB


IVR Data Delivery - PoC

▸ Allows integration with other systems▹ HelpDesk systems▹ Custom systems

▸ Use of XMPP PubSub (XEP0060)▸ XMPP libs available for most languages▸ ARI - the Statis App (queueapp.py) ▸ Asterisk 13 and above

More informations: http://goo.gl/E7y08V


http://goo.gl/E7y08V


Questions ???



Thanks !!!

You can find me at

xmpp:[email protected]

mailto: [email protected]

You can also access my website:https://www.mundoopensource.com.br



astricon 2016 - using asterisk and xmpp to provide greater tools to your customers and your users

Technology