asurion and sl present: tell me when my critical apps are ...tibco makes no warranties, express or...

This document (including, without limitation, any product roadmap or statement of direction data) illustrates the planned testing, release and availability dates for TIBCO products and services. It is for informational purposes only

and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information.

Presented By:

Craig Shelley

TIBCO Architect, Asurion

Tom Lubinski

President and CTO, SL

Asurion and SL Present:

Tell Me When My Critical Apps Are Sick, Not Dead!

During the course of this presentation TIBCO or its representatives may make forward-looking

statements regarding future events, TIBCO’s future results or our future financial performance.

These statements are based on management’s current expectations. Although we believe that the

expectations reflected in the forward-looking statements contained in this presentation are

reasonable, these expectations or any of the forward-looking statements could prove to be incorrect

and actual results or financial performance could differ materially from those stated herein.

We refer you to the reports that TIBCO files from time to time with the U.S. Securities and Exchange

Commission for a discussion of important factors that could cause actual results or financial

performance to differ materially from those contained in any forward-looking statement made in

connection with this presentation. TIBCO does not undertake to update any forward-looking

statement that may be made from time to time or on its behalf.

SAFE HARBOR DISCLOSURE


and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 3

This document (including, without limitation, any product roadmap or statement of direction data)

illustrates the planned testing, release and availability dates for TIBCO products and services. This

document is provided for informational purposes only and its contents are subject to change without

notice. TIBCO makes no warranties, express or implied, in or relating to this document or any

information in it, including, without limitation, that this document, or any information in it, is error-free

or meets any conditions of merchantability or fitness for a particular purpose. This document may

not be reproduced or transmitted in any form or by any means without our prior written permission.

DISCLAIMER



Agenda

4

The TIBCO Asurion Stack

Asurion Challenges

Enterprise Monitoring and Management

Monitoring the Event-Enabled Enterprise

Monitoring with RTView for TIBCO

Conclusion



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Asurion –

Your Technology Protection Company



Classic Stack

Standard SOA suite

BusinessWorks

EMS

Stack Expansion

Event Oriented Architecture

BusinessEvents

ActiveMatrix Suite

AMX Business Process Management

ActiveSpaces

The Asurion TIBCO Stack



Container Oriented Architecture

Asurion Implementation Challenge



Behind the incident

Pervasive Reactive monitoring

Emerging pro-active monitoring activities

Trend is changing

So many containers, so little time

Container oriented strategy + number of containers = monitoring challenge

Asurion Monitoring Challenges



Enterprise deployment without effective monitoring and management will

not deliver the expected levels of business service

• What do we monitor? Everything.

Monitoring applications externally is insufficient

Just because it’s running doesn’t mean it’s OK

All the good data is in the application itself

• Find out if an application is sick before it’s dead

Enterprise Monitoring and Management –

Why spend the effort?



“What just happened?”

What every operations and monitoring team asks

MTTR, the metric of force

MTTR – Mean Time to Restore

Is MTTR important if you never

have to restore?

The Black Box

When a mission critical service

fails and nobody knows why

The operations bear trap

“It’s Dead, Jim.”



Tendency to focus on individual sources of data

Hawk sees multiple linear streams

Tools show multiple linear streams

No real concept of correlation

Does a doctor diagnose a disease by only checking your temperature?

Actionable, Operational Intelligence comes from the complete picture

Seeing the Digital Trees

and Not the Forest



Purposeful Eventing for Monitoring

Take what you are given

Hawk is a great place to start

Coding for Monitoring

Make your code dial home

Build your event inventory

Know who’s talking and what they are saying

Surround your event inventory with context

A + B = C

Monitoring the Event Enabled Enterprise



Correlation is key. Context is the lock.

Look at your services through your event glasses

Cross the streams

A complex event processing engine can help

Who does the heavy lifting?

There’s a lot of data flying around

That’s a lot of numbers to crunch

“It was my understanding that there

would be no math.”


and its contents are subject to change without notice. © Copyright 2000-2013 TIBCO Software Inc. All rights reserved. TIBCO Confidential & Proprietary Information. 15

So who’s going to do this heavy lifting ?

or

SL Corporation



SL Corporation and TIBCO

16

www.sl.com

SL + TIBCO

partnership for 10 years

Real-Time

Dashboards for

Hawk /

Rendezvous

2003-2006

Out-of-Box

Monitoring for EMS

/ BW (TIBCO

resells)

2006-2010

Enterprise

Application

Monitoring

2010-2013+

http://www.sl.com/



RTView Enterprise Monitor

17

Tell Me When It’s Sick – Not Dead

Get All the Data – correlate it in context

See the Forest Not Just the Trees




18

High-Level Application Summary Views

Drilldown to individual components to investigate problems




19

RTView Enterprise MonitorComplete end-to-end visibility into health state of all applications with

drill-down to component detail

RTView Solution Packages / ProductsStand-alone or plug-in packages for specific technologies, e.g.

middleware, app servers, database, infrastructure

RTView Classic Tools for customization, integration, and dashboard construction

Product Line …




20

Collect, Analyze, and Visualize Data from Multiple Disparate Sources

RTView

Enterprise Monitor RTView

Classic

Generic

JVM

Apache/

Tomcat

VMware

Amazon

EC2

IBM

WebSphere

Oracle

WebLogic

Business

Events

Active

Spaces

Oracle

Coherence

… and many more

RTView

“IDE”

TIBCO

EMS (JMS)

Business

Works

Oracle

Glassfish

IBM/Oracle

Database

Custom

Package

System

Metrics

TIBCO

AMX




21

This Gets All the Data

Initally viewed as

collection of different

technologies

How to correlate ?




22




23

RTView EM maintains a

configuration database

for correlation

Application or Service

defined as collection of

components with varying

levels of criticality




24

On Drilldown see

health state of each

component by type

Only the alerts relevant

to that application are

presented




25

Further drilldown to EMS Servers / Destination Detail and

BW Engine / Process Detail




26

Hawk System Metrics and BusinessEvents Detail




27

ActiveSpaces and ActiveMatrix Service Data




28

Tomcat and JVM Metrics




29

Correlation of metrics Across Components




30

Diagram Views Created By RTView Builder




31

How to Reduce MTTR – or eliminate it ?

Or … what is the business value ?




32

Application / Middleware / Infrastructure Teams

do NOT talk to one another !

They talk to Management

and blame one another !

RTView Helps them see the

same data and enhance

collaboration !




33

Application Support people are

overwhelmed with data !

Huge Amounts of Time Wasted

Looking for what is relevant

RTView Helps them see

only data that they need to

see for their job !

Self-Service Views




34

Scale to Very Large

Organizations

One Monitoring

Platform across

Regions /

Departments /

Technologies




35

Resources / SL Booth

www.sl.com

End-To-End Monitoring

White Paper

SL BLOG

http://www.sl.com/



Available after your session on….

TUCON Mobile App

TUCON Website (tucon.tibco.com)

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asurion and sl present: tell me when my critical apps are ...tibco makes no warranties, express or...

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