At the Lost Luggage Counter

First of all, some useful vocabulary . • baggage and luggage are the same :all your suitcases

and bags. They are uncountable , so you need to say a piece of ....

• Hand luggage• Baggage carousel:device, generally at an airport, that

delivers checked luggage to the passengers• delayed • luggage stickers• To fill in a form

• Let’s start..

• Baggage Agent: Good morning. How can I help you?

• You: morning. / arrived / Spain / missing /one suitcase. What /do?

• You: Good morning.I've just arrived from Spain and we are missing one suitcase. What should I do?

• Baggage Agent: please show me you plane tickets and your luggage stickers.Let's see if your suitcase is delayed or missing

• You:Here./hope / delayed.

• You: Of course . Here you are. I hope it is only delayed.

• Baggage Agent : Ok. Can you fill in this lost baggage form?

• You:Yes/course

• You: Yes ,of course

• Baggage Agent :Can you describe your suitcase?

• You: black/ big/red ribbon . It/ lock and brown strap. Suitcase / important .

• You: It is black, quite big and it has a red ribbon . It has a lock and a brown strap. The suitcase is very important for me,

• Baggage Agent: We are very sorry about this problem sir/madam.

• You: hope /give / answer/ soon/ possible.

• You: I hope you can give me an answer as soon as possible

• Baggage Agent : Rest assured. Can you give a contact phone number , please?

• You: Give a phone number

• You: It’s …

• Baggage Agent : What's your local address?

• You: Bridge Hotel /Covent Garden.

• You: I am staying at the Bridge Hotel in Covent Garden.

• Baggage Agent : All right . Now go to your hotel and when the bag arrives and airline service will deliver it to your hotel.

• You:Thank /help

• You: Thank you for your help.