ata testing

8/13/2019 ATA Testing

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Issue 1.4 The Institute of the Motor Industry, Fanshaws, Brickendon, Hertford SG13 8PQ, UK 09-04-2013

Light Vehicle

Maintenance & Repair

Overview


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ATA LV Maintenance & Repair

Issue 1.4 The Institute of the Motor Industry, Fanshaws, Brickendon, Hertford SG13 8PQ, UK

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09-04-2013

What is ATA?

ATA is recognition of the current competence of professionals working in the Retail Motor

Industry and their commitment to an ethical Code of Conduct.

It is governed by the Institute of the Motor Industry (IMI), the professional association and

Sector Skills Council for the Retail Motor Industry.

The route content and structures are constantly reviewed to ensure that they remain current

and support skills needs in the sector.

In order to achieve ATA accreditation, the individual is required to pass a series of practical

skills and knowledge modules at an approved ATA centre. They must agree to and abide by

the ATA Code of Conduct. To maintain their accreditation and prove current competence,

the individual is reassessed every three years.

ATA is available for the following routes:

Air Conditioning

Autoglazing

Cosmetic Repair

Customer Service

Digital Audio Broadcasting

Electric Vehicle

Fast Fit

Light Vehicle Maintenance & Repair

Light Vehicle Inspection Mechanical Electrical Trim

Motorcycle

Paint

Panel

Parts

Roadside Assistance

Vehicle Damage Assessor

Once an individual has passed all of the required Assessed Outcome Modules (AOMs)

within a given route, they will receive an ATA ID Card (photo identity card) which is valid for

three years.


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09-04-2013

Benefits for individuals and employers

ATA provides reassurance that the skills and knowledge of the accredited individual

have been assessed against the industry agreed standard.

ATA standards are regularly reviewed to align to current technology, methodology

and legislation.

ATA accredited individuals agree to the Code of Conductin doing so, they commit

to working ethically in our industry.

ATA provides a national skills benchmark that can be used fortraining and

recruitment purposes. It is a recognised development path for individuals and

employers alike.

ATA provides a fair but rigorous assessment. Quality Assurance and consistency in

the assessment process are guaranteed using a nationally recognised AwardingOrganisation.

Industry Recognition

ATA accredited individuals will be recognised on a public-facing register.

From April 2013, all industry professionals holding a valid ATA ID Card will automatically be

included on the IMIsProfessional Register.

To find out more visit:

http://imiregister.org.uk/

How does an individual arrange to be assessed?

An individual will need to contact an assessment centre approved to deliver ATA. These can

be found on the Awarding Organisations website:

http://www.imiawards.org.uk

Each centre will provide information regarding their availability to deliver the assessments,

as well as the process and cost involved.

Further information

For further information on any of the ATA routes, please visit:

http://ata.theimi.org.uk

Alternatively, call 01992 511521 to contact the IMI directly.


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Service Maintenance Technician Full Assessment

This level requires the technician to complete the following modules:

Mechanical Systems AOM 057

Electrical SystemsBasic AOM 058

Computer Based Test EquipmentBasic AOM 059

Braking System AOM 060

Vehicle Safety Inspection & Vehicle Service AOM 061

This will normally be a one-day assessment.

Diagnostic Technician Full Assessment


Four Wheel Alignment - Interpretation ofData

AOM 013

Mechanical System Diagnosis AOM 062

Electrical System Diagnosis AOM 063

Computer Based Test Equipment -Diagnosis AOM 064

Vehicle Safety Systems AOM 065


Master Technician Full Assessment


Electrical Systems - Complex AOM 066

Electrical Systems (Diagnosis/Scan ToolDiagnosis) - Complex

AOM 067

Computer Based Test Equipment -Complex

AOM 068

Instructional Support AOM 069

Customer Liaison AOM 070



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Service Maintenance Technician AOM Update Reaccreditation only


Electrical SystemsBasic AOM 058

Computer Based Test EquipmentBasic AOM 059

Vehicle Safety Inspection & Vehicle Service AOM 061

This may either be achieved through a one-day assessment or may be spread over the

duration of the individuals existing ATA accreditation.

Diagnostic Technician AOM Update Reaccreditation only


Electrical System Diagnosis AOM 063

Computer Based Test Equipment -Diagnosis

AOM 064

Vehicle Safety Systems AOM 065



Master Technician AOM Update Reaccreditation only


Electrical Systems - Complex AOM 066

Electrical Systems (Diagnosis/Scan ToolDiagnosis) - Complex

AOM 067

Computer Based Test Equipment -Complex

AOM 068




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The Institute of the Motor Industry, Fanshaws, Brickendon, Hertford SG13 8PQ, UK

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Accreditation Module TitleFour Wheel Alignment - Interpretation ofData

Module Code ATA - AOM - 013

Version 09-04-2013 Issue 1.2

Practical Assessment Time 0.5 hour

On-line Knowledge Test K - 013

IMI AOM level 3

Module Overview

This module is to assess the competence of the candidates knowledge, skill and abilityto interpret data from a vehicles four wheel alignment / geometry report. The candidatewill be required to review the measurement data obtained from a vehicle, (This data willbe presented to the candidate) and to compare against the vehicle manufacturerspecification and diagnose possible vehicle faults and to make recommendations on themethods used to rectify the faults.

Candidate Profile

The technician should be working in the light vehicle sector of the industry and have atleast three years experience to ensure they are familiar with the skills, knowledge andtechniques required to replace various components, including returning vehicle systemsto manufacturer specification and diagnosing system faults.

Links with ATA Routes and Modules

This module features in:ATA Route ATA Level

MET Senior Technician

Light Vehicle Maintenance and Repair Diagnostic Technician


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Skills Requirements

The candidate must demonstrate the ability to:1.1

Show an understanding of the requirements for performing the vehicle alignmentpre-checks (i.e. correct ride height/loading)

1.2 To obtain the alignment target data from the vehicle manufacturer for the model.

1.3

Use wheel alignment measurement data previously recorded to:

Diagnose and document the required actions to rectify/adjust the vehicle reargeometry settings to specification.

1.4

Use wheel alignment measurement data previously recorded to:

Diagnose and document the required actions to rectify/adjust the vehicle frontgeometry settings to specification.

1.5 Show appropriate knowledge for the correct deployment and use of PersonalProtection Equipment (PPE) and follow health and safety procedures.

1.6 Work within given time constraints

Knowledge Requirements

The candidate must indicate a sound knowledge of:2.1 Steering system types including rack and pinion, steering boxes

2.2 Principles of wheel alignment inc. Ackerman principle

2.3 Steering system components and their operation

2.4 Power steering types, including hydraulic, electro hydraulic, electric

2.5Wheel alignment: Steering Angle Inclination (SAI) / King Pin Inclination (KPI), caster,camber, thrust line, individual toe, toe in/out, wheel set back, wheelbase andtrackwidth. Toe- out on turns

2.6 Procedures and techniques used to check and adjust wheel alignment

2.7 Tools and equipment used to check and adjust wheel alignment

2.8 Interpretation of car manufacturers wheel alignment data

2.9 An understanding of additional vehicle components (Steering Angle Sensor)associated with alignment adjustment specified by the vehicle manufacturer

2.10Personal Protection Equipment (PPE) and Health and Safety procedures associatedwith wheel alignment activities.


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Accreditation Module Title Mechanical Systems





IMI AOM level 2

Module Overview

This module is to determine that the candidate is able to determine the replacement ofvehicle mechanical components due to wear and / or service schedules. The candidatewill be able to use industry / vehicle manufacturer recognised workshop procedures,tools and equipment.

The candidate will be required to ensure that they follow all appropriate health & safetyprocedures and wear the necessary Personal Protection Equipment during theassessment.

Candidate Profile

The service maintenance technician should be working in the light vehicle sector of theindustry and ideally have at least two years experience to ensure they are familiar withthe skills, knowledge and techniques required to service, maintain and repair vehicles.



Light Vehicle Maintenance and Repair Service Maintenance Technician


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Skills Requirements

The candidate must demonstrate the ability to:1.1 Accurately determine the serviceability of vehicle mechanical components

1.2Use industry recognised tools and equipment to determine the serviceability ofcomponents

1.3Select / access the correct information for vehicle / components and understandthe workshop vehicle information

1.4Compare vehicle / component readings obtained with vehicle manufacturerspecification(s)

1.5Define whether a vehicle component is within or outside of tolerances /serviceability as defined by literature / vehicle manufacturer

1.6 Replace vehicle mechanical components using industry recognised procedures

1.7 Use industry recognised tools to replace vehicle mechanical components

1.8 Use Personal Protection Equipment (PPE)

1.9 Follow health and safety guidelines



The candidate must indicate a sound knowledge of:2.1 Tools and equipment used to remove / replace components

2.2 Methods and techniques used to remove / replace components

2.3 Tools and equipment used to measure components


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Skills Requirements

The candidate must demonstrate the ability to:1.1 Diagnose an electrical fault accurately

1.2Use electrical test equipment (such as a multi-meter) to be able to test the

vehicles electrical system

1.3 Access the correct wiring diagram for the vehicle's electrical system(s)

1.4Apply the wiring diagram selected to the vehicle during the diagnosis of the

vehicles fault

1.5Accurately locate electrical circuit fault(s) using at least one method of electrical

fault finding to locate an open circuit within the circuit

1.6

Use a vehicle wiring diagram correctly during the stages of diagnosis and repair of

the electrical fault - open circuit

1.7 Locate a vehicle electrical fault





The candidate must indicate a sound knowledge of:

2.1 The correct practices when working on Hybrid - EV including safe working

2.2 The electrical values i.e. Ohms, Amps, Volts

2.3 Engine starting and charging systems


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Accreditation Module Title Computer Based Test Equipment





IMI AOM level 2

Module Overview

This module is to determine that the candidate is able to use computer based testequipment, such as fault code readers / scan tools, to carryout operations that are usedwhilst servicing vehicles i.e. reading fault codes (present / historical). The candidate willalso need to communicate with the vehicles systems and drive the necessarycomponents e.g. service indicator lights / rear brake calipers, to be able to carryout theappropriate vehicle service routines. The candidate will be able to use the applicablevehicle information to locate components to carry out visual / basic checks to determinethe functionality of a component. The candidate will be required to ensure that theyfollow all appropriate health & safety procedures and wear the necessary Personal

Protection Equipment during the assessment.

Candidate Profile


Links with ATA Routes and ModulesThis module features in:ATA Route ATA Level



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Skills Requirements

The candidate must demonstrate the ability to:1.1 Use scan tool / diagnostic test equipment correctly and competently

1.2 Plug the equipment into the vehicles system

1.3Determine that the test equipment has correctly communicated with the vehicle

system(s)

1.4 Access the diagnosis information (fault codes) stored within the vehicles system(s)

1.5Show basic knowledge and understanding of system components and their

functionality within that system

1.6Accurately carryout out a visual inspection of system components and that they

are connected to the vehicle systems

1.7Drive actuators (e.g. instrument light / mechanical component) from the scan tool

/ diagnostic test equipment to either diagnose or service components





The candidate must indicate a sound knowledge of:2.1 The PC based test equipment within a motor vehicle environment

2.2 Diesel fuel system(s) and associated components

2.3 Petrol fuel / Ignition system(s) and associated components

2.4 Component functionality within a vehicle system


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Accreditation Module Title Braking System





IMI AOM level 2

Module Overview

This module is to determine that the candidate is able to establish the serviceability ofbraking system components, which will include mechanical, hydraulic and electrical. Thecandidate will need to make recommendations regarding which components areserviceable and which will require replacement. The candidate will also be required toreplace components and to check their subsequent functionality conforms to vehiclemanufacturer requirements. The candidate will be required to ensure that they follow allappropriate health & safety procedures and wear the necessary Personal ProtectionEquipment during the assessment.

Candidate Profile






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Skills Requirements


Identify braking components - mechanical, hydraulic and electrical within the

system

1.2 Determine the serviceability of braking components

1.3 Identify braking components which require replacement

1.4 Use the tools and equipment needed to remove, replace braking components

1.5 Replace braking components (pads / shoes) and any associated components





The candidate must indicate a sound knowledge of:2.1 The location of components within a braking system

2.2 The functionality of the various components within a braking system

2.3 The component functions within a hydraulic vehicle braking system

2.4 The component functions within a vehicle electronically controlled braking system(ABS / EBD)


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Accreditation Module Title Vehicle Safety Inspection & Vehicle Service





IMI AOM level 2

Module Overview

This module is to ensure that the candidate has the ability to carryout a vehicleinspection(s) using a logical method / routine, using the appropriate workshop tools andequipment. The candidate will be able to identify the processes / techniques needed torectify system faults and recommend any actions required for repair.

Candidate Profile






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Skills Requirements

The candidate must demonstrate the ability to:1.1 Ensure that the vehicle systems are working and road worthy

1.2Complete the documentation using either hand written or electronic formats to

enable clear communication to others

1.3Carryout a basic inspection of vehicle component(s) when fitted to the vehicle to

ensure that they operate as intended by the vehicle manufacturer

1.4 Identify components and their location on the vehicle

1.5Carryout a basic inspection of a vehicles body / structure and determine its

roadworthiness





The candidate must indicate a sound knowledge of:2.1 Heating Ventilation Air Con (HVAC) within a motor vehicle

2.2 Wheel alignment within a motor vehicle

2.3 Suspension system used within a motor vehicle


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Accreditation Module Title Mechanical System Diagnosis





IMI AOM level 3

Module Overview

This module is to determine that the candidate is able to diagnose mechanicalcomponent failure(s) using their skills with the use of industry tools & equipment and theapplicable vehicle component information. The candidate will be able to use themeasurement results obtained, compare against the vehicle specification and be able todetermine the cause of the component failure. The candidate will be required to ensurethat they follow all appropriate health & safety procedures and wear the necessaryPersonal Protection Equipment during the assessment.

Candidate Profile

The diagnostic technician should be working in the light vehicle sector of the industryand ideally have at least three years experience to ensure they are familiar with theskills, knowledge and techniques required to diagnose system faults, rectify the faultsincluding replacing components and return the vehicle systems to manufacturerspecification.



Light Vehicle Maintenance & Repair Diagnostic Technician


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Skills Requirements

The candidate must demonstrate the ability to:1.1 Accurately measure a components dimension accurately

1.2Use measuring equipment (example of either micrometer, vernier or dial test

indicator)

1.3Select the correct information for a specific vehicle and the ability to understand

the workshop vehicle information

1.4

Compare the actual reading obtained from a vehicle component with vehicle

manufacturer specification to determine whether a component would give a

vehicle fault as per a description (diagnose component(s)) fault

1.5Accurately define whether a component is within or outside of tolerances as

defined by vehicle manufacturer literature

1.6Diagnose the exact cause of a vehicle fault from the measurements taken and the

information provided





The candidate must indicate a sound knowledge of:2.1 Engine (petrol) component(s) and operation

2.2 Engine (diesel) component(s) and operation

2.3 Driveline mechanical component(s) and operation

2.4 Chassis mechanical component(s) and operation

2.5Procedures and techniques used to measure/check/diagnose mechanicalcomponents

2.6Tools and equipment used to used to measure/check/diagnose mechanicalcomponents

2.7 Mechanical component diagnostic procedures

2.8 Health and Safety procedures


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Skills Requirements

The candidate must demonstrate the ability to:1.1 Diagnose a vehicle electrical fault accurately and competently

1.2

Use electrical test equipment suitable for a motor vehicle (such as a multi-meter)

and the ability to be able to test the vehicles electrical system with such

equipment

1.3Access the correct wiring diagram / information for the vehicle's electrical

system(s) in order to carryout a vehicle diagnosis

1.4Apply a wiring diagram / information to the vehicle during the diagnosis of the

vehicles electrical fault

1.5Diagnose electrical circuit faults using at least two methods of electrical fault

finding to locate a high resistance or short circuit

1.6Use a vehicle wiring diagram correctly and competently during the diagnosis and

repair of an electrical fault

1.7 Determine a logical path to be able to diagnose / rectify a vehicles electrical fault





The candidate must indicate a sound knowledge of:2.1 The correct practices when working on Hybrid - EV including safe working

2.2 Electrical values i.e. Ohms, Amps, Volts

2.3 Engine starting and charging systems

2.4 Oscilloscope and its usage in diagnosis of vehicle electrical systems

2.5 Network communication systems within a motor vehicle (CAN)

2.6 The correct repair procedures of wiring harnesses / connectors


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Accreditation Module Title Computer Based Test Equipment Diagnosis





IMI AOM level 3

Module Overview

This module is to determine that the candidate is able to use computer based testequipment, such as fault code readers / scan tools, to diagnose vehicle system faults,typically those associated with Engine Management or ABS. The technician will be ableto access the various vehicle systems, retrieve vehicle diagnostic information (e.g. faultcodes / live data) and follow the prescribed method to diagnose the fault. The candidatewill be able to use the applicable vehicle information to locate components to carry outthe necessary checks to determine the functionality of the component, the integrity ofthe wiring and associated components to allow the technician to accurately diagnose thevehicle fault. The candidate will be required to ensure that they follow all appropriate

health & safety procedures and wear the necessary Personal Protection Equipmentduring the assessment.

Candidate Profile

The diagnostic technician should be working in the light vehicle sector of the industryand ideally have at least three years experience to ensure they are familiar with theskills, knowledge and techniques required to diagnose system faults, rectify the faultsincluding replacing components and return the vehicle systems to manufacturerspecification.





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Accreditation Module Title Vehicle Safety Systems





IMI AOM level 3

Module Overview

This module is to determine that the candidate is able to use computer based testequipment, such as fault code readers / scan tools, to diagnose vehicle safety systemfaults, typically those associated with Vehicle Stability Control & Occupant SafetySystems. The candidate will be able to access the various vehicle systems, retrievevehicle diagnostic information (e.g. fault codes / live data) and follow the prescribedmethod to diagnose the fault. The candidate will be able to use the applicable vehicleinformation to locate components to carry out the necessary checks to determine thefunctionality of the component, the integrity of the wiring and associated components toallow the candidate to accurately diagnose the vehicle fault. The candidate will be

required to ensure that they follow all appropriate health & safety procedures and wearthe necessary Personal Protection Equipment during the assessment.

Candidate Profile

The diagnostic technician should be working in the light vehicle sector of the industry andideally have at least three years experience to ensure they are familiar with the skills,knowledge and techniques required to diagnose system faults, rectify the faults includingreplacing components and return the vehicle systems to manufacturer specification.





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Skills Requirements


Carryout vehicle safety system(s) diagnosis (e.g. ESP / TRC, SRS, Occupant /

Pedestrian safety)

1.2 Check components and connections to vehicle systems

1.3Diagnose vehicle safety system fault using prescribed procedure which are driven

from fault code(s) accessed from the vehicles system(s)

1.4

Use other electrical test equipment (such as a multi-meter and / or oscilloscope) to

be able to test the vehicles electrical system when carrying out prescribed

diagnosis procedures





The candidate must indicate a sound knowledge of:2.1

Vehicle occupant / pedestrian safety systems(s) components and their

functionality within a motor vehicle

2.2 Diagnosing suspension systems

2.3 Diagnosing wheel alignment / geometry systems

2.4 Diagnosing Heating, Ventilation and Air Con (HVAC) systems


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Accreditation Module Title Electrical Systems - Complex



Practical Assessment Time 1 hour


IMI AOM level 4

Module Overview

This module is to assess the candidates knowledge, skill and ability to diagnose acomplex chassis electrical fault that is integrated within a vehicle network system. Thecandidate will need to access vehicle information such as component location and theappropriate vehicle electrical wiring diagrams use these together with electrical testequipment such as multi-meter / scan tools to diagnose the system fault. The technicianmust have knowledge and understanding of network communication systems such asCAN, LIN, MOST & Fibre Optics. Once the electrical fault has been diagnosed, thecandidate should have the ability to rectify and then check the system is functioning asper the vehicle manufacturers original specification.

Candidate Profile

The master technician should be working in the light vehicle sector of the industry andideally have at least five years experience to ensure they are familiar with the skills,knowledge and techniques required to diagnose system faults, rectify the faults includingreplacing components and return the vehicle systems to manufacturer specification.They will also require the skills and ability to effectively communicate with internal staff(at all levels), customers and industry organisations to transfer both technical and nontechnical information.



Light Vehicle Maintenance & Repair Master Technician


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Skills Requirements


Diagnose a vehicle electrical fault(s) accurately when the vehicle electrical system

is integrated within a network communication system

1.2Use electrical test equipment (such as a multi-meter) to be able to test the

vehicles electrical system

1.3 Access the correct wiring diagram for the vehicle's electrical system(s)

1.4 Understand and apply wiring diagram to the vehicle diagnosis

1.5

Diagnose electrical circuit faults using at least three methods of electrical fault

finding to locate a either a high resistance, high current or short circuit which is

linked to a vehicle communication network

1.6Use a vehicle wiring diagram during the stages of diagnosis and repair of the

electrical fault

1.7 Determine a logical path to be able to diagnose / rectify a vehicles electrical fault

1.8 Select and use appropriate PPE during assessment

1.9 Comply with all health and safety requirements relative to assessment

1.10Diagnose a vehicle electrical fault accurately and the process to be able rectify the

fault within a given time period


The candidate must indicate a sound knowledge of :

2.1 The correct practices when working on Hybrid - EV including safe working

2.2How vehicle electrical systems link and integrate with vehicle communication

networks

2.3 Electrical values i.e. Ohms, Amps, Volts

2.4 Vehicle system diagnosis processes and procedures

2.5 Oscilloscope and its usage in diagnosis of vehicle electrical systems

2.6 Diagnosing of climate control systems


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Accreditation Module TitleElectrical Systems(Diagnosis/Scan Tool Diagnosis)





IMI AOM level 4

Module Overview

This module is to assess the candidates knowledge, skill and ability to diagnose acomplex driveline fault (i.e. engine management / transmission) that is integrated within avehicle network system. The candidate will need to access vehicle information, such ascomponent location and the appropriate vehicle electrical wiring diagrams, and use thesetogether with electrical test equipment such as multi-meter / scan tools to diagnose thesystem fault. This will include analysing the vehicle data as the self diagnosis informationavailable will not guide the candidate to the fault through prescribed procedures. Thecandidate must have knowledge and understanding of network communication systems

such as CAN, LIN, MOST & Fibre Optics. Once the electrical fault has been diagnosed,the candidate should have the ability to rectify and then check the system is functioningas per the vehicle manufacturers original specification.

Candidate Profile

The master technician should be working in the light vehicle sector of the industry andideally have at least five years experience to ensure they are familiar with the skills,knowledge and techniques required to diagnose system faults, rectify the faults includingreplacing components and return the vehicle systems to manufacturer specification.

They will also require the skills and ability to effectively communicate with internal staff(at all levels), customers and industry organisations to transfer both technical and nontechnical information.





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Skills Requirements

The candidate must demonstrate the ability to:1.1 Use a scan tool / diagnostic test equipment competently

1.2 Connect the equipment into the vehicles system using the correct process

1.3 Communicate with the vehicle system(s)

1.4Read and understand any diagnosis information including fault code(s) stored and

live data held within the vehicles system(s)

1.5Show knowledge of system components and their functionality within a computer

controlled electrical system

1.6Carryout the basic checking of components and connections to vehicle electrical

systems

1.7Accurately diagnose vehicle fault either without prescribed procedures driven from

a fault code and / or multiple fault codes

1.8Link all vehicle fault symptoms to derive a diagnosis procedure to correctly rectify

a fault(s)

1.9

Use other electrical test equipment than scan/diagnosis tools (such as a multi-

meter and / or oscilloscope) to be able to test the vehicles electrical system when

carrying out prescribed procedures

1.10Erase vehicle system fault codes and check the vehicle systems are functioning

correctly post system fault diagnosis / rectification





The candidate must indicate a sound knowledge of:2.1 Diagnosing diesel fuel system(s) without the use of fault code(s) information

2.2 Diagnosing petrol fuel system(s) without the use of fault code(s) information

2.3Diagnosing network communication system(s) (e.g. CAN) within a motor vehicle

environment


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Accreditation Module Title Computer Based Test Equipment - Complex





IMI AOM level 4

Module Overview

This module is to assess the candidates knowledge, skill and ability to maintaindiagnostic equipment and update both equipment and vehicle systems. The technicianwill need to use a scan tool / vehicle with current software to allow the vehicle to beconfigured to the drivers / customers requirements. Itwill be necessary for the candidateto check the system(s) is functioning as per the vehicle manufacturers originalspecification, and to the customers requirements.

Candidate Profile


Links with ATA Routes and ModulesThis module features in:ATA Route ATA Level



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Skills Requirements

The candidate must demonstrate the ability to:1.1 Use a scan tool / diagnostic test equipment competently

1.2 Connect the equipment into the vehicles system using the correct process

1.3 Communicate with the vehicle system(s) using suitable vehicle test equipment

1.4

Configure / reconfigure vehicle system(s) functionality to suit customers

requirements and carryout further checks to ensure that the revisions operate the

appropriate systems correctly





The candidate must indicate a sound knowledge of:2.1 Scan tool / diagnostic test equipment

2.2 Updating vehicle system(s) with current software

2.3 Health and safety

2.4 Configuration of vehicle system(s) functionality to suit customers requirements


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Accreditation Module Title Instructional Support





IMI AOM level 4

Module Overview

This module is to ensure that the candidate has the ability to train / mentor others(apprentices / technicians) in the workplace. This will require the candidate to have agood knowledge of the subject, be able to simplify the subject matter and transfer theirknowledge to a trainee. The candidate will be required to carryout a practicaldemonstration during the assessment. During the assessment the candidate will berequired to demonstrate their ability to use training aids and their relevance in thetransfer of information. The candidate will need to demonstrate that the information hasbeen transferred to the trainee. The candidate will be given sufficient time within theassessment to prepare for the instructional support task.

Candidate Profile






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Skills Requirements


Select the appropriate training aids to provide the means to allow the required

knowledge to be imparted to the learner

1.2Show the knowledge of subject throughout instructional support to be able to

answer questions from the learner

1.3 Transfer knowledge to learner

1.4 Transfer the subject through actions / verbal communication

1.5 Use instructional aids

1.6Ensure that the learner has gained knowledge of subject / knowledge being

transferred

1.7 Communicate clearly throughout the transfer of knowledge

1.8 Use language and terminology that the learner understands

1.9 Coach / mentor others





The candidate must indicate a sound knowledge of:2.1 The transfer of information to others

2.2 Use of the methods used to train / impart knowledge to others

2.3 Assessing the ability of others in the workplace

2.4 The use of training aids



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Accreditation Module Title Customer Liaison





IMI AOM level 4

Module Overview

This module is to ensure that the candidate has the ability to communicate withcustomers at all levels. This will require the candidate to initially qualify the customersneeds, have a good knowledge of the subject and be able to simplify the subject matter.The candidate will be required to explain a complex repair / subject to a customer, whohas limited technical knowledge.

Candidate Profile






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Skills Requirements

The candidate must demonstrate the ability to:1.1 Greet the customer without compromise

1.2Qualify the needs of the customer to be able to provide the service that they

require

1.3 Use simple non-technical jargon to qualify the customers needs

1.4Use simple non-technical language to explain the solution to meet the customers

needs

1.5 Use simple non-technical responses to questions asked by customer

1.6 Use interpersonal & listening skills when communicating with a customer

1.7 Communicate clearly and provide accurate information when dealing withcustomers

1.8Communicate with customer(s) using non verbal language, including the use of

accurate records / written format and the use of body language





The candidate must indicate a sound knowledge of:2.1 Questioning techniques

2.2 Communication techniques

2.3 Legislation


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