atas amsterdam social media & tourism support
DESCRIPTION
Keynote presentation held at hte 20th anniversary of Amsterdam Tourist Assistent Services in June 2011TRANSCRIPT
How to deploy
Victim Support in Tourism
in „the digital sphere of todays reality“
aka „The Internet“
In its short life the Internet had several names
Mainly it became another layer of our reality and
of our shared experience.
To show the importance of the Internet often numbers are used
48 hours of video uploaded every Minute on
150.000 photos uploaded500.000 status updates posted every minute on
1500 Tweets send every second on
Don't care about numbers.
Care about results.
Care about human beings.
Care about what really can happen
When we use the tools of the internet wisely.
1: Tracking Stolen Notebooks
After not getting any help from police Joshua Kaufman decided to publish photos taken by
with Hidden on a tumblr blog he started within minutes.
www.thisguyhasmymacbook.tumblr.com
Within hours the blog went viral.Press was calling the police.
The thief was arrested 48h later.
2: Realtime Tracing
Police and other law enforcement units are using Twitterto include the public into realtime hunt for stolen goods
especially cars, bikes and motorbikes
www.twitter.com
From Austin, Texas to Duisburg, Germany – police is working successfully with this tool.
3: Finding People
Police in Hannover Germany is running its own „Fanpage“ on Facebook.
They successfully integrate the community to solve cases.
www.facebook.com
Integrating people carefully into the fight against crime
Creates a responsible enviroment online and locally.
4: Prevent Suicide
In several cases in the last years by mindful twitter user.Often the person who wants to commit suicide
and the helper are only connected by „weak ties“
www.twitter.com
In march 2011 a Person in Cologne, Germany saved somebodies life in Graz, Austria only knowing him by
skype, MMORPG and under a pseudonym
5: Finding Stolen Cameras
Database is mapping camera serial numbersby extracting EXIF-data of online-published photos
Support the Crowdsourcing by spreading the wordMore scrapers – more chances to be found
www.stolencamerafinder.com
The Internet changing the way we communicate,
sharing information and data
to create common and individual value.
You will have no control about what & who talks about you.
So join the flow of information.
Be a professional filter,
take care of your online reputation.
By doing this
You show directions,
You give advise.
You give good example.
You create relevance for your position in online-related
human communication.
Add established and trusted tools of communication
When suppling communication structure to the victim
Guest can call home
Guest can fax home
Guest can mail home
Guest can contact her/his friends via facebook
Increase your knowledge about holiday-related online crimes
Focus on all questions of identity theft/identity fraud
Make Checklists to increase awareness in tourists mind
and to make necessary steps needed immediately
Offer ATAS as a Trustee to verify victim's identity in
conversations in social networks
Start a „Fanpage“ on Facebook
Facebook with its 600 Million people is relevant
As a place to give advise, say/receive thanks
to tell stories so others can learn
Get more involved
in other Amsterdam (tourism) related Facebook Fanpages
ATAS is a special interest NGO, but the knowledge of you
should be dispersed more widely.
Enhance your helping hands...
...start a group of active couchsurfers in Amsterdam
who are willing to give support to young victimized travellers
Local Couchsurfing Ambassadors can help
In many fields of human interaction the web can create
new levels of empathy
new fields of human-to-human help
new areas for sharing thoughts, opinions, things and a smile
2013/2014Mobile Devices globally becomes the main way
to access the web and its tools
2010/11Peer-to-Peer Sharing of Products, Services and help starts to become
mainstream and hyper-local
2009Elinor Ostrom wins Nobel Prize for Economic
First to win with a theory in the efficiency of commons-based societiesJeremy Rifkin, world-known thought leader publishes
his Book „The Empathic Civilization“
2007The era of the Smartphones starts
2003- 2006The blossom of uncounted Social Media Sites for
peer-to-peer collaborative & sharing informatio and media
www.mundraub.org - sharing the ways to find free fruits
www.smava.de People-to-People money lending
www.betterplace.org - Online Donation connecting both sides
www.neighborgoods.net Save money & ressources by sharing with
friends
Empathy is an important Survival Skill of the 21st Century!
The internet creates a new understanding of privacy and
- mostly ignored in common discussion -
a new understanding of publicness.
Openess especially when it comes to Crimes
are not easy to handle at first.
Data needs contextualization.
Openess sometimes feels culturally unfit.
The web doesn't know borders, habits do.
Openess when combined with a campaign
Carried by civil society and governmental organisations
are improving the situation of the community
Making it easy to find common decisions
based on openly shared information.
Crowdsourcing for public accountability
Ushahidi combines social activism, citizen/tourist journalism
& geospatial information
Election in Kenia,
Desaster Control in Haiti,
Rescue Coordination in Japan
Crime in the Citiy
Crime against tourists
Is no longer an
OPEN SECRET
ATAS realized this 20 years ago
Only by reacting on a drawback
You - as a community – can change the situation
Only by reacting on a grievance
You – as a city – stay in control of keep the upper hand
In a never perfect, but always evolving thing called human society
Trust is created by acting, not by hiding.
It could have happened anywhere...
...fortunately it happened in Amsterdam
Pass on your 20 years of experience...
...start a closed group on facebook
to share with tourism victim supporters globally
No more OPEN SECRETS in Europe.
ATAS should become a rulemodel for every city community.
The Web can help to spread the word.