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Based on the findings of the third global survey on eHealth 2015
Global Observatory for eHealth
Atlas of eHealth country profiles The use of eHealth in support of universal health coverage
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WHO Library Cataloguing-in-Publication Data
Atlas of eHealth country profiles: the use of eHealth in support of universal health coverage: based on the findings of the third global survey on eHealth 2015.
1.Medical Informatics. 2.Information Technology. 3.Telemedicine – trends. 4.Universal Coverage. 5.Data collection. I.WHO Global Observatory for eHealth.
ISBN 978 92 4 156521 9 (NLM classification: W 26.5)
© World Health Organization 2016
All rights reserved. Publications of the World Health Organization are available on the WHO website (www.who.int) or can be purchased from WHO Press, World Health Organization, 20 Avenue Appia, 1211 Geneva 27, Switzerland (tel.: +41 22 791 3264; fax: +41 22 791 4857; e-mail: [email protected]).
Requests for permission to reproduce or translate WHO publications –whether for sale or for non-commercial distribution– should be addressed to WHO Press through the WHO website (www.who.int/about/licensing/copyright_form/en/index.html).
The designations employed and the presentation of the material in this publication do not imply the expression of any opinion whatsoever on the part of the World Health Organization concerning the legal status of any country, territory, city or area or of its authorities, or concerning the delimitation of its frontiers or boundaries. Dotted and dashed lines on maps represent approximate border lines for which there may not yet be full agreement.
The mention of specific companies or of certain manufacturers’ products does not imply that they are endorsed or recommended by the World Health Organization in preference to others of a similar nature that are not mentioned. Errors and omissions excepted, the names of proprietary products are distinguished by initial capital letters.
All reasonable precautions have been taken by the World Health Organization to verify the information contained in this publication. However, the published material is being distributed without warranty of any kind, either expressed or implied. The responsibility for the interpretation and use of the material lies with the reader. In no event shall the World Health Organization be liable for damages arising from its use.
Printed by the WHO Document Production Services, Geneva, Switzerland
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2015
Based on the findings of the third global survey on eHealth 2015
Global Observatory for eHealth
Atlas of eHealth country profiles The use of eHealth in support of universal health coverage
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Acknowledgments
The production of this Atlas would not have been possible without the input of many eHealth experts
and the support of the numerous colleagues at the World Health Organization headquarters, regional
and country offices.
Our sincere gratitude goes to over 600 eHealth experts in 125 countries worldwide who helped shape
the results by sharing their knowledge through completing the 2015 global survey on eHealth. We
are also indebted to an extensive network of eHealth professionals and WHO staff who assisted with
the design and implementation of the survey. The WHO eHealth focal points in six WHO regions
played an important role in encouraging Member States to participate therefore ensuring a high
response rate of 64% for the survey. eHealth focal points include Housseynou Ba, Hani Farouk,
Clayton Hamilton, Mark Landry, David Novillo and Miguel Peixoto.
Special thanks go to Mohamed Nour (WHO Eastern Mediterranean Office) and Katharine Shelley
(consultant) for their expert processing and analysis of the survey data. The GOe wishes to
acknowledge its gratitude for the ongoing support and advice from Joan Dzenowagis, Diana Zandi
and Ed Kelley (WHO Geneva).
Our appreciation to Jillian Reichenbach Ott, Genève Design, for her design and layout, and Kai
Lashley, Further Consulting, for technical editing.
The global survey and this Atlas were prepared by the WHO Global Observatory for eHealth under
the management of Misha Kay.
Photo credits: © iStock photos
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Table of contents
Acknowledgments . . . . . . . . . . iv
A guide to the country profiles . . . . . . . . . . . . . . . 5Background . . . . . . . . . . . . . . . 5
Methodological considerations . . . . . . . . . . . 6
Quality assurance . . . . . . . . . . . . . 6
Presentation of secondary data . . . . . . . . . . 6
Overview of country profiles . . . . . . . . 9Introduction . . . . . . . . . . . . . . . 9
1 . eHealth foundations . . . . . . . . . . . . 9
2 . Legal frameworks for eHealth . . . . . . . . . . 10
3 . Telehealth . . . . . . . . . . . . . . . 10
4 . Electronic health records . . . . . . . . . . . 11
5 . Use of eLearning in health sciences . . . . . . . . . 11
6 . mHealth . . . . . . . . . . . . . . . 11
7 . Social media . . . . . . . . . . . . . . 11
8 . Big data . . . . . . . . . . . . . . . 11
Afghanistan 12
Albania 15
Algeria 18
Argentina 21
Armenia 24
Australia 27
Austria 30
Azerbaijan 33
Bahrain 36
Bangladesh 39
Belarus 42
Belgium 45
Benin 48
Bhutan 51
Bosnia and Herzegovina 54
Botswana 57
Bulgaria 60
Burkina Faso 63
Burundi 66
Cabo Verde 69
Country profiles
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Cambodia 72
Canada 75
Central African Republic 78
Chile 81
China 84
Colombia 87
Comoros 90
Costa Rica 93
Cote D'Ivoire 96
Croatia 99
Cuba 102
Cyprus 105
Czech Republic 108
Democratic People's Republic of Korea 111
Denmark 114
Dominican Republic 117
El Salvador 120
Equatorial Guinea 123
Estonia 126
Ethiopia 129
Finland 132
Gambia 135
Georgia 138
Ghana 141
Greece 144
Guatemala 147
Guinea-Bissau 150
Honduras 153
Hungary 156
Iceland 159
Iran (Islamic Republic of) 162
Iraq 165
Ireland 168
Israel 171
Italy 174
Jamaica 177
Japan 180
Jordan 183
Kazakhstan 186
Kenya 189
Kiribati 192
Kyrgyzstan 195
Lao People's Democratic Republic 198
Latvia 201
Lebanon 204
Lesotho 207
Lithuania 210
Luxembourg 213
Madagascar 216
Malawi 219
Malaysia 222
Maldives 225
Mali 228
Malta 231
Mauritania 234
Mexico 237
Mongolia 240
Montenegro 243
Morocco 246
Netherlands 249
New Zealand 252
Niger 255
Norway 258
Oman 261
Pakistan 264
Panama 267
Paraguay 270
Peru 273
Philippines 276
Poland 279
Portugal 282
Qatar 285
Republic of Moldova 288
Romania 291
Russian Federation 294
Rwanda 297
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San Marino 300
Senegal 303
Serbia 306
Seychelles 309
Singapore 312
Slovenia 315
Somalia 318
South Africa 321
South Sudan 324
Spain 327
Sudan 330
Sweden 333
Switzerland 336
Syrian Arab Republic 339
Tajikistan 342
Timor-Leste 345
Trinidad and Tobago 348
Tunisia 351
Turkey 354
Turkmenistan 357
Uganda 360
Ukraine 363
United Kingdom of Great Britain and Northern Ireland 366
United States of America 369
Uruguay 372
Uzbekistan 375
Viet Nam 378
Zambia 381
Zimbabwe 384
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BackgroundThe third global survey on eHealth conducted by the WHO Global Observatory for eHealth (GOe)1 has
a special focus – the use of eHealth in support of universal health coverage. eHealth plays a vital role in
promoting universal health coverage in a variety of ways. For instance, it helps provide services to remote
populations and underserved communities through telehealth or mHealth. It facilitates the training of the
health workforce through the use of eLearning, and makes education more widely accessible especially
for those who are isolated. It enhances diagnosis and treatment by providing accurate and timely patient
information through electronic health records. And through the strategic use of ICT, it improves the
operations and financial efficiency of health care systems.
This Atlas presents data collected on 125 WHO Member States. The survey was undertaken by the
WHO Global Observatory for eHealth between April and August 2015 and represents the most current
information on the use of eHealth in these countries.
The country survey tools may be downloaded from the following GOe website: http://www.who.int/goe.
All the country profiles can be accessed at http://www.who.int/goe/publications/en/.
1 Global Observatory for eHealth: http://www.who.int/goe
A guide to the country profiles
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Methodological considerationsA total of 125 WHO Member States, representing a 64% response rate, completed the survey, which is the
highest response rate for any GOe survey to date. The scope of the survey was broad; survey questions
covered diverse areas of eHealth, from electronic information systems to social media, to policy issues
and legal frameworks. The survey responses were based on self-reporting by a selected group of eHealth
experts for each participating country. While every effort was made by countries to select the best
national experts to complete the instrument, it was not possible to determine whether they had the
collective eHealth knowledge to answer each question. Similarly, while survey responses were checked
for consistency and accuracy, it was not possible to verify all responses to every question.
Quality assuranceCountry profiles are intended to provide a ‘snapshot’ of the eHealth landscape according to selected
indicators. The Global Observatory for eHealth implemented a range of measures to assure quality.
The surveys received from participating countries were reviewed for completeness. External sources
of information were used for validation of the data and to resolve inconsistencies. Data were reviewed
before entry and after layout for publication.
Presentation of secondary dataThe following indicators were selected for each country to complement the country profile information
and to provide the country context for the eHealth data. Indicators and their sources are included below.
1. Population in thousands (per 100 000 population). World population prospects: the 2015 revision. Key findings and advance tables. New York: United Nations Population Division; 2015 (http://esa.un.org/unpd/wpp/publications/files/key_findings_wpp_2015.pdf, accessed 27 November 2015).
2. Physician density (per 1 000 population). World health statistics. Geneva: World Health Organization; 2012: (http://www.who.int/gho/publications/world_health_statistics/EN_WHS2012_Full.pdf, accessed 27 November 2015).
3. Nurse and midwife density (per 10 000 population). World health statistics. Geneva: World Health Organization; 2012: (http://www.who.int/gho/publications/world_health_statistics/EN_WHS2012_Full.pdf, accessed 27 November 2015).
4. Hospital bed density (per 10 000 population).
European Region: European health for all database (HFA-DB). Copenhagen: WHO Regional Office for Europe; 2015 (http://www.euro.who.int/en/data-and-evidence/databases/european-health-for-all-database-hfa-db, accessed 27 November 2015).
Western Pacific Region: Western Pacific Region Countries and Areas. Manila: WHO Regional Office
for the Western Pacific; 2014 (http://www.wpro.who.int/countries/en, accessed 5 January 2016).
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South-East Asia Region: South-East Asia Region Countries. New Delhi: WHO Regional Office for South-East Asia; 2014 (http://www.searo.who.int/countries/en, accessed 5 January 2016).
Region of the Americas: Pan-American Health Organization Regional Core Health Data Initiative. WHO Regional office for the Americas; 2014: (http://www1.paho.org/English/SHA/coredata/tabulator/newTabulator.htm, accessed 5 January 2016).
5. Life expectancy at birth (years). WHO Mortality Database. Geneva: World Health Organization; 2014 (http://apps.who.int/healthinfo/statistics/mortality/whodpms, accessed 28 November 2015).
6. Gross national income (GNI) per capita (international $) . World development indicators. Washington DC, World Bank: 2014 (http://data.worldbank.org, accessed 28 November 2015).
7. Total health expenditure (% GDP). World health statistics. Geneva: World Health Organization; 2010 (http://www.who.int/whosis/whostat/2010/en, accessed 28 November 2015).
8. ICT Development Index rank. Measuring the information society. Geneva: International Telecommunication Union; 2014: (https://www.itu.int/en/ITU-D/Statistics/Documents/publications/mis2014/MIS2014_without_Annex_4.pdf, accessed 28 November 2015).
9. Mobile-cellular subscriptions (% inhabitants). ICT-Eye: key ICT data and statistics. Geneva: International Telecommunication Union; 2014 (http://www.itu.int/ITU-D/ICTEYE/Indicators/Indicators.aspx, accessed 28 November 2015).
10. Internet users (% of individuals). ICT-Eye: key ICT data and statistics. Geneva: International Telecommunication Union; 2014 (http://www.itu.int/ITU-D/ICTEYE/Indicators/Indicators.aspx, accessed 28 November 2015).
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IntroductionThe data are grouped by eight eHealth themes covered by the 2015 global survey. Each grouping is
intended to give the reader an overview of the eHealth landscape in individual countries in 2015 for each
particular theme. For the most comprehensive overview, however, it is recommended that responses
to all the themes be considered together as this will provide the most complete picture of the eHealth
landscape.
Country contextThese indicators are included to provide the reader with the context and background for the eHealth
work being performed in the country. The country context shows indicators of population size, economic
status, life expectancy, availability of health-related human resources (e.g. health-care worker), bed
density and some high-level ICT indicators. Together they form a package of indicators that both describe
the country and that can be used to compare countries.
1 . eHealth foundationsA selection of some of the fundamental building blocks required to create an enabling environment for
eHealth are listed in this section. This includes a selection of indicators on eHealth-related policies or
strategies, funding, multilingualism and capacity building. Data are reported by the individual “country
Overview of country profiles
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response” (yes, no or don’t know), “global yes response”, which is the average “yes” response to each
indicator across all countries (expressed as a percentage), and “year adopted” for the particular indicator
in the case of national policies/strategies and multilingualism. The former represent the level of planning
and action around the use of eHealth in the country’s health system. The other indicators of this section
are described below.
Funding sources is a vital indicator of the level of financial support available for eHealth; the survey
provides four funding options. As above, the answers are expressed as “country response” and “global
yes response”; it has an additional measurement for the level of funding: no funding, low <25%, medium
<50%, high <75% and very high >75%.
The survey also included a section on multilingualism as it reflects a government’s commitment to
inclusion of linguistic minorities in the country with respect to eHealth activities. The indicators show
policy or strategy support as well as practical support in building multilingual Internet sites.
eHealth capacity building is another significant indicator as it shows whether students or professionals
are receiving training in preparation for their exposure to eHealth in clinical settings. The “proportion” of
students receiving training is expressed in the same was as for the funding sources above: no funding, low
<25%, medium <50%, high <75% and very high >75%.
2 . Legal frameworks for eHealthThis group of indicators reports on the policy and legislative environment of eHealth in a country. It is
measured by a series of 13 indicators which essentially aim to show the degree of protection and control
that individuals have of their health-related data in a digital environment. Indicator data includes “country
response” as well as “global yes response”.
3 . TelehealthTelehealth is probably one of the most well-known and best established of all eHealth services. This
section reports on the operations of five of the most common telehealth programmes globally and what
level of the health system they are operating at as well as the type of programme.
Health system levels include:
International level – health entities in other countries in the world
Regional level – health entities in countries in the same geographic region
National level – referral hospitals, laboratories and health institutes (mainly public, but also private)
Intermediate level, covering district or provincial facilities – public, private for-profit and private not-for-profit (e.g. religious) hospitals and health centres
Local or peripheral level – health posts, health centres providing basic level of care
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Types of programmes include:
Informal – use of ICT for health purposes in the absence of formal processes and policies
Pilot – testing and evaluating a programme
Established – an ongoing programme that has been conducted for a minimum of 2 years and is planned to continue.
4 . Electronic health recordsThis section of the country profile provides an overview of the state of adoption of Electronic Health
Records (EHRs) in the country. It identifies whether the country has introduced a national EHR system and if
there is legislation governing its use. It identifies at what level of the health system the EHRs are being used
(primary, secondary or tertiary) and what proportion (%) of the facilities are using the records. It further
identifies other electronic systems that the EHR system is linked to and shows the “global yes response”
for each option. Finally it lists ICT-assisted systems, the “country response” and the “global yes response”.
5 . Use of eLearning in health sciencesThe scope of the application of eLearning for pre-service education of health sciences students as well
as in-service training for health professionals is covered in this section. The faculties or professions which
can benefit from eLearning techniques for training are identified along with the “country response” as
well as the “global yes response”.
6 . mHealthThis section aims to present a country overview of the mHealth activities being conducted by category of
mHealth programme, “health system level” and “programme type” – as described above in Telehealth.
7 . Social mediaThe social media profile reports its policy or strategy status and year of adoption. It further lists the use of
social media by health care organizations as well as by individuals and communities. Each response has a
corresponding “country response” and “global yes response”.
8 . Big dataThis section asks preliminary questions on whether policies or strategies have been adopted by
governments to govern the use of big data (i.e. very large data sets) in the health sector or by private
companies.
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy — 75% N/ANational eHealth policy or strategy — 58% N/ANational health information system (HIS) policy or strategy Yes 66% ‡National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% 50-75%Public-private partnerships — 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 30,552 Life expectancy at birth (years) 61
GNI per capita (PPP Int $) 2,000 Total health expenditure (% GDP) 8.1
Physician density (per 10 000 population) 0.27 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 0.50 Mobile-cellular subscriptions (% population) 60.35
Hospital bed density (per 10 000 population) 4 Internet users (% population) 5.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
— 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR — 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR — 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
— 32%
Allows individuals to demand the deletion of health-related data from their EHR — 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
— 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology National ‡Telepsychiatry National EstablishedRemote patient monitoring National Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system ‡ ‡Legislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% ‡Governing the use of big data by private companies No 8% N/A
Afghanistan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders Local PilotMobile telehealth Intermediate InformalManagement of disasters and emergencies National, Intermediate, Local InformalTreatment adherence National PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National PilotAccess to information, databases and tools National EstablishedPatient records ‡ ‡mLearning ‡ ‡Decision support systems National PilotCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2013National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% ZeroPrivate or commercial funding — 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 3,173 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 10,520 Total health expenditure (% GDP) 5.9
Physician density (per 10 000 population) 1.15 ICT Development Index rank 80
Nurse & midwife density (per 10 000 population) 3.85 Mobile-cellular subscriptions (% population) 110.69
Hospital bed density (per 10 000 population) 28 Internet users (% population) 54.7
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
— 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
— 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National PilotTeledermatology National PilotTelepathology National PilotTelepsychiatry National PilotRemote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2015Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems — 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2013
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Albania
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth National PilotManagement of disasters and emergencies National PilotTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning National PilotDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring National PilotHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1974National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2014National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 39,208 Life expectancy at birth (years) 72
GNI per capita (PPP Int $) 12,990 Total health expenditure (% GDP) 6.6
Physician density (per 10 000 population) 1.21 ICT Development Index rank 106
Nurse & midwife density (per 10 000 population) 1.95 Mobile-cellular subscriptions (% population) 97.95
Hospital bed density (per 10 000 population) 17 Internet users (% population) 15.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format — 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
— 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR — 22%
Governs the sharing of personal and health data between research entities — 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local EstablishedTeledermatology ‡ ‡Telepathology Intermediate EstablishedTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Algeria
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools International EstablishedPatient records Local EstablishedmLearning National EstablishedDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2005National eHealth policy or strategy Yes 58% 2014National health information system (HIS) policy or strategy Yes 66% 2007National telehealth policy or strategy Yes 22% 2010
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 41,446 Life expectancy at birth (years) 76
GNI per capita (PPP Int $) — Total health expenditure (% GDP) 7.3
Physician density (per 10 000 population) 3.86 ICT Development Index rank 53
Nurse & midwife density (per 10 000 population) 0.48 Mobile-cellular subscriptions (% population) 151.91
Hospital bed density (per 10 000 population) 45 Internet users (% population) 55.8
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR ‡ 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
![Page 26: Atlas of eHealth country profiles - WHOapps.who.int/iris/bitstream/10665/204523/1/9789241565219_eng.pdfSpecial thanks go to Mohamed Nour (WHO Eastern Mediterranean Office) and Katharine](https://reader035.vdocument.in/reader035/viewer/2022071610/61497edc080bfa626014a5d3/html5/thumbnails/26.jpg)
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Reg, Nat, Intm, Loc Informal, PilotTeledermatology ‡ ‡Telepathology National, Intermediate, Local Informal, Pilot, EstablishedTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2009Governing the use of big data by private companies No 8% N/A
Argentina
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Reg, Nat, Intm, Loc EstablishedHealth call centres Reg, Nat, Intm, Loc EstablishedAppointment reminders Regional, Intermediate, Local Informal, PilotMobile telehealth National EstablishedManagement of disasters and emergencies Intermediate EstablishedTreatment adherence Intermediate, Local Informal, Pilot, EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization Regional, Intermediate, Local EstablishedAccess to information, databases and tools All EstablishedPatient records Local Pilot, EstablishedmLearning Local Pilot, EstablishedDecision support systems Local InformalCollecting health information Health system level** Programme type**
Patient monitoring Regional, Local Pilot, EstablishedHealth surveys Intermediate PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy Yes 66% 2010National telehealth policy or strategy Yes 22% 2010
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding Yes 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth No 77% N/A
Population (000s) 2,977 Life expectancy at birth (years) 71
GNI per capita (PPP Int $) 8,140 Total health expenditure (% GDP) 4.5
Physician density (per 10 000 population) 2.70 ICT Development Index rank 74
Nurse & midwife density (per 10 000 population) 4.83 Mobile-cellular subscriptions (% population) 111.91
Hospital bed density (per 10 000 population) 37 Internet users (% population) 39.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
— 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
![Page 29: Atlas of eHealth country profiles - WHOapps.who.int/iris/bitstream/10665/204523/1/9789241565219_eng.pdfSpecial thanks go to Mohamed Nour (WHO Eastern Mediterranean Office) and Katharine](https://reader035.vdocument.in/reader035/viewer/2022071610/61497edc080bfa626014a5d3/html5/thumbnails/29.jpg)
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology All PilotTeledermatology Local InformalTelepathology Intermediate, Local Informal, PilotTelepsychiatry ‡ ‡Remote patient monitoring Intermediate, Local Informal, Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector — 17% N/AGoverning the use of big data by private companies — 8% N/A
Armenia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Regional, Intermediate, Local EstablishedHealth call centres Local InformalAppointment reminders Local InformalMobile telehealth Intermediate, Local PilotManagement of disasters and emergencies ‡ ‡Treatment adherence National, Intermediate InformalAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools Local InformalPatient records Intermediate, Local Informal, Pilot, EstablishedmLearning ‡ ‡Decision support systems Local InformalCollecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys Intermediate, Local Informal, PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2008National eHealth policy or strategy Yes 58% 2008National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 23,343 Life expectancy at birth (years) 83
GNI per capita (PPP Int $) 42,540 Total health expenditure (% GDP) 9.4
Physician density (per 10 000 population) 3.27 ICT Development Index rank 11
Nurse & midwife density (per 10 000 population) 10.65 Mobile-cellular subscriptions (% population) 105.59
Hospital bed density (per 10 000 population) 38 Internet users (% population) 82.3
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format ‡ 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National PilotTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry National EstablishedRemote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2012Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems — 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2013
Policy or strategy makes specific reference to its use in the health domain
— 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments — 24%Seek feedback on services — 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies Yes 8% ‡
Australia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Regional, National, Local EstablishedHealth call centres National EstablishedAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools ‡ ‡Patient records National EstablishedmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2008National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 8,495 Life expectancy at birth (years) 81
GNI per capita (PPP Int $) 43,840 Total health expenditure (% GDP) 11
Physician density (per 10 000 population) 3.38 ICT Development Index rank 21
Nurse & midwife density (per 10 000 population) 9.38 Mobile-cellular subscriptions (% population) —
Hospital bed density (per 10 000 population) 77 Internet users (% population) 81
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities — 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate, Local Informal, EstablishedTeledermatology ‡ ‡Telepathology Local ‡Telepsychiatry ‡ ‡Remote patient monitoring Intermediate Informal, Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2015Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 50-75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems — 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns — 78%Help manage patient appointments — 24%Seek feedback on services — 56%Make general health announcements — 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Austria
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres Intermediate EstablishedAppointment reminders Local InformalMobile telehealth ‡ ‡Management of disasters and emergencies Intermediate InformalTreatment adherence Local InformalAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy Yes 58% 2010National health information system (HIS) policy or strategy Yes 66% 2010National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth No 77% N/A
Population (000s) 9,413 Life expectancy at birth (years) 72
GNI per capita (PPP Int $) 16,180 Total health expenditure (% GDP) 5.6
Physician density (per 10 000 population) 3.40 ICT Development Index rank 61
Nurse & midwife density (per 10 000 population) 6.54 Mobile-cellular subscriptions (% population) 108.77
Hospital bed density (per 10 000 population) 75 Internet users (% population) 54.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
‡ 32%
Allows individuals to demand the deletion of health-related data from their EHR — 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2007Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 50-75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
![Page 39: Atlas of eHealth country profiles - WHOapps.who.int/iris/bitstream/10665/204523/1/9789241565219_eng.pdfSpecial thanks go to Mohamed Nour (WHO Eastern Mediterranean Office) and Katharine](https://reader035.vdocument.in/reader035/viewer/2022071610/61497edc080bfa626014a5d3/html5/thumbnails/39.jpg)
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Azerbaijan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders ‡ ‡
Mobile telehealthInternational, Regional,
National‡
Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National ‡Patient records National PilotmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
![Page 40: Atlas of eHealth country profiles - WHOapps.who.int/iris/bitstream/10665/204523/1/9789241565219_eng.pdfSpecial thanks go to Mohamed Nour (WHO Eastern Mediterranean Office) and Katharine](https://reader035.vdocument.in/reader035/viewer/2022071610/61497edc080bfa626014a5d3/html5/thumbnails/40.jpg)
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BahrainC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy Yes 58% ‡National health information system (HIS) policy or strategy Yes 66% ‡National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ‡Donor/non-public funding No 63% ZeroPublic-private partnerships ‡ 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2011Government-supported Internet sites in multiple languages ‡ 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 1,332 Life expectancy at birth (years) 77
GNI per capita (PPP Int $) 36,140 Total health expenditure (% GDP) 4.9
Physician density (per 10 000 population) 0.92 ICT Development Index rank 39
Nurse & midwife density (per 10 000 population) 2.37 Mobile-cellular subscriptions (% population) 161.17
Hospital bed density (per 10 000 population) 18 Internet users (% population) 88
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
‡ 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR ‡ 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics ‡ 76%Governs national identification management systems ‡ 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National PilotTelepathology National PilotTelepsychiatry National InformalRemote patient monitoring Local Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health No 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes ‡Legislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
No N/A
Secondary care facilities(e.g. hospitals, emergency care)
No N/A
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems ‡ 58%Supply chain management information systems ‡ 58%Human resources for health information systems ‡ 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2014
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums ‡ 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector ‡ 17% ‡Governing the use of big data by private companies ‡ 8% ‡
Bahrain
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders Intermediate InformalMobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National InformalAccess to information, databases and tools Intermediate EstablishedPatient records ‡ ‡mLearning Intermediate EstablishedDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National InformalDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy Yes 58% 2015National health information system (HIS) policy or strategy Yes 66% 2011National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding Yes 40% 25-50%Donor/non-public funding Yes 63% 25-50%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 156,595 Life expectancy at birth (years) 71
GNI per capita (PPP Int $) 2,810 Total health expenditure (% GDP) 3.7
Physician density (per 10 000 population) 0.36 ICT Development Index rank 135
Nurse & midwife density (per 10 000 population) 0.22 Mobile-cellular subscriptions (% population) —
Hospital bed density (per 10 000 population) 3 Internet users (% population) 6.3
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities — 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intl, Reg, Nat, Intm Pilot, EstablishedTeledermatology National, Intermediate PilotTelepathology National, Intermediate PilotTelepsychiatry National, Intermediate ‡Remote patient monitoring International Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO South-East Asia Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2015
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments — 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Bangladesh
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres Reg, Nat, Intm, Loc EstablishedAppointment reminders Intermediate, Local PilotMobile telehealth Reg, Nat, Intm, Loc EstablishedManagement of disasters and emergencies National, Intermediate, Local EstablishedTreatment adherence Reg, Nat, Intm, Loc EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization Reg, Nat, Intm, Loc EstablishedAccess to information, databases and tools Reg, Nat, Intm, Loc EstablishedPatient records National ‡mLearning Reg, Nat, Intm, Loc Pilot, EstablishedDecision support systems Local EstablishedCollecting health information Health system level** Programme type**
Patient monitoring National, Intermediate, Local EstablishedHealth surveys Reg, Nat, Intm, Loc EstablishedDisease surveillance Reg, Nat, Intm, Loc Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1993National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% >75%
Population (000s) 9,357 Life expectancy at birth (years) 72
GNI per capita (PPP Int $) 16,940 Total health expenditure (% GDP) 6.1
Physician density (per 10 000 population) 3.93 ICT Development Index rank 41
Nurse & midwife density (per 10 000 population) 10.64 Mobile-cellular subscriptions (% population) —
Hospital bed density (per 10 000 population) 111 Internet users (% population) 46.9
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate InformalTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2005Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 25-50%
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Belarus
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intermediate InformalHealth call centres Intermediate InformalAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools Local ‡Patient records ‡ ‡mLearning National ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Intermediate InformalHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1944National eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy Yes 66% 2008National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding — 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1919Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 11,104 Life expectancy at birth (years) 80
GNI per capita (PPP Int $) 40,280 Total health expenditure (% GDP) 11.2
Physician density (per 10 000 population) 3.78 ICT Development Index rank 25
Nurse & midwife density (per 10 000 population) 16.76 Mobile-cellular subscriptions (% population) 111.33
Hospital bed density (per 10 000 population) 65 Internet users (% population) 82
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local EstablishedTeledermatology Local EstablishedTelepathology Local EstablishedTelepsychiatry Local EstablishedRemote patient monitoring Local Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2008Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 50-75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Belgium
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres Local InformalAppointment reminders Local EstablishedMobile telehealth Local EstablishedManagement of disasters and emergencies National InformalTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization Local InformalAccess to information, databases and tools Local InformalPatient records National Pilot, EstablishedmLearning Local InformalDecision support systems National PilotCollecting health information Health system level** Programme type**
Patient monitoring Local EstablishedHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
![Page 52: Atlas of eHealth country profiles - WHOapps.who.int/iris/bitstream/10665/204523/1/9789241565219_eng.pdfSpecial thanks go to Mohamed Nour (WHO Eastern Mediterranean Office) and Katharine](https://reader035.vdocument.in/reader035/viewer/2022071610/61497edc080bfa626014a5d3/html5/thumbnails/52.jpg)
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2008National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 1985National telehealth policy or strategy Yes 22% 2012
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 10,323 Life expectancy at birth (years) 59
GNI per capita (PPP Int $) 1,780 Total health expenditure (% GDP) 4.6
Physician density (per 10 000 population) 0.06 ICT Development Index rank 143
Nurse & midwife density (per 10 000 population) 0.77 Mobile-cellular subscriptions (% population) 83.65
Hospital bed density (per 10 000 population) 5 Internet users (% population) 3.8
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local EstablishedTeledermatology ‡ ‡Telepathology International EstablishedTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Benin
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders ‡ ‡Mobile telehealth Intermediate PilotManagement of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National Established
Access to information, databases and toolsInternational, Regional,
NationalInformal
Patient records ‡ ‡mLearning ‡ ‡Decision support systems National PilotCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2010National eHealth policy or strategy Yes 58% 2014National health information system (HIS) policy or strategy Yes 66% 2010National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth No 77% N/A
Population (000s) 754 Life expectancy at birth (years) 68
GNI per capita (PPP Int $) 7,210 Total health expenditure (% GDP) 3.6
Physician density (per 10 000 population) 0.26 ICT Development Index rank 118
Nurse & midwife density (per 10 000 population) 0.98 Mobile-cellular subscriptions (% population) 75.61
Hospital bed density (per 10 000 population) 18 Internet users (% population) 25.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO South-East Asia Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Bhutan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 3,829 Life expectancy at birth (years) 77
GNI per capita (PPP Int $) 9,820 Total health expenditure (% GDP) 9.6
Physician density (per 10 000 population) 1.93 ICT Development Index rank 67
Nurse & midwife density (per 10 000 population) 5.60 Mobile-cellular subscriptions (% population) 87.57
Hospital bed density (per 10 000 population) 34 Internet users (% population) 65.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes ‡Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
No N/A
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems — 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns ‡ 78%Help manage patient appointments ‡ 24%Seek feedback on services ‡ 56%Make general health announcements ‡ 72%Make emergency announcements ‡ 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use ‡ 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns ‡ 62%Participate in community-based health forums ‡ 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Bosnia and Herzegovina
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders Local InformalMobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization Local PilotAccess to information, databases and tools ‡ ‡Patient records Local PilotmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Local PilotHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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BotswanaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2003National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding ‡ 77% ‡Private or commercial funding ‡ 40% ‡Donor/non-public funding ‡ 63% ‡Public-private partnerships ‡ 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism ‡ 28% ‡Government-supported Internet sites in multiple languages ‡ 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth ‡ 74% ‡Health professionals – In-service training in eHealth ‡ 77% ‡
Population (000s) 2,021 Life expectancy at birth (years) 64
GNI per capita (PPP Int $) 15,500 Total health expenditure (% GDP) 5.4
Physician density (per 10 000 population) 0.40 ICT Development Index rank 108
Nurse & midwife density (per 10 000 population) 3.35 Mobile-cellular subscriptions (% population) 153.79
Hospital bed density (per 10 000 population) 18 Internet users (% population) 11.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology National PilotTelepsychiatry Local EstablishedRemote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2004Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
No N/A
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Botswana
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intermediate EstablishedHealth call centres National InformalAppointment reminders National EstablishedMobile telehealth Intermediate InformalManagement of disasters and emergencies National EstablishedTreatment adherence Regional EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools Intermediate EstablishedPatient records National EstablishedmLearning Local InformalDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Intermediate InformalHealth surveys Regional PilotDisease surveillance Regional Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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BulgariaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1999National eHealth policy or strategy Yes 58% 2014National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages N/A 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 7,223 Life expectancy at birth (years) 75
GNI per capita (PPP Int $) 15,200 Total health expenditure (% GDP) 7.6
Physician density (per 10 000 population) 3.87 ICT Development Index rank 46
Nurse & midwife density (per 10 000 population) 4.78 Mobile-cellular subscriptions (% population) 148.13
Hospital bed density (per 10 000 population) 66 Internet users (% population) 55.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR — 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local InformalTeledermatology ‡ ‡Telepathology Local InformalTelepsychiatry ‡ ‡Remote patient monitoring Local Informal
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns — 78%Help manage patient appointments — 24%Seek feedback on services — 56%Make general health announcements — 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Bulgaria
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Local InformalHealth call centres Local InformalAppointment reminders Local InformalMobile telehealth Local InformalManagement of disasters and emergencies National EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National PilotAccess to information, databases and tools Intl, Reg, Nat, Intm EstablishedPatient records Local InformalmLearning Local InformalDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys Local InformalDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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Burkina FasoC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2010National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 50-75%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 16,935 Life expectancy at birth (years) 59
GNI per capita (PPP Int $) 1,560 Total health expenditure (% GDP) 6.4
Physician density (per 10 000 population) 0.05 ICT Development Index rank 154
Nurse & midwife density (per 10 000 population) 0.57 Mobile-cellular subscriptions (% population) 60.61
Hospital bed density (per 10 000 population) 4 Internet users (% population) 3.7
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Burkina Faso
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders Local PilotMobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records Local PilotmLearning International InformalDecision support systems Local PilotCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance Local Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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BurundiC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2011National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% 50-75%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 10,163 Life expectancy at birth (years) 56
GNI per capita (PPP Int $) 820 Total health expenditure (% GDP) 8
Physician density (per 10 000 population) 0.03 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 0.19 Mobile-cellular subscriptions (% population) 22.81
Hospital bed density (per 10 000 population) 19 Internet users (% population) 1.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National InformalTeledermatology ‡ InformalTelepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Burundi
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National, Intermediate, Local PilotHealth call centres National, Intermediate, Local PilotAppointment reminders National, Intermediate, Local PilotMobile telehealth Intermediate, Local InformalManagement of disasters and emergencies National PilotTreatment adherence National, Intermediate, Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National, Intermediate, Local InformalAccess to information, databases and tools National EstablishedPatient records ‡ InformalmLearning ‡ InformalDecision support systems ‡ InformalCollecting health information Health system level** Programme type**
Patient monitoring National, Intermediate InformalHealth surveys National EstablishedDisease surveillance National, Intermediate Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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Cabo VerdeC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2005National eHealth policy or strategy Yes 58% 2007National health information system (HIS) policy or strategy Yes 66% 2007National telehealth policy or strategy Yes 22% 2012
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2012Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 499 Life expectancy at birth (years) 75
GNI per capita (PPP Int $) 6,220 Total health expenditure (% GDP) 4.4
Physician density (per 10 000 population) 0.31 ICT Development Index rank 96
Nurse & midwife density (per 10 000 population) 0.56 Mobile-cellular subscriptions (% population) 86.03
Hospital bed density (per 10 000 population) 21 Internet users (% population) 34.7
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR ‡ 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology ‡ ‡Telepsychiatry National EstablishedRemote patient monitoring National Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2005Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 50-75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 50-75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2010
Policy or strategy makes specific reference to its use in the health domain
Yes 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 1998Governing the use of big data by private companies — 8% N/A
Cabo Verde
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National PilotHealth call centres National PilotAppointment reminders National EstablishedMobile telehealth National EstablishedManagement of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National EstablishedPatient records National EstablishedmLearning National EstablishedDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National EstablishedDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2008National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding — 40% ‡Donor/non-public funding Yes 63% ‡Public-private partnerships — 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% N/AHealth professionals – In-service training in eHealth Yes 77% N/A
Population (000s) 15,135 Life expectancy at birth (years) 73
GNI per capita (PPP Int $) 2,890 Total health expenditure (% GDP) 7.5
Physician density (per 10 000 population) 0.17 ICT Development Index rank 120
Nurse & midwife density (per 10 000 population) 0.79 Mobile-cellular subscriptions (% population) 128.53
Hospital bed density (per 10 000 population) — Internet users (% population) 4.9
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology National PilotTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health No 50%Nursing & midwifery No 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2011Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems — 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services — 56%Make general health announcements — 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Cambodia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National, Intermediate, Local EstablishedHealth call centres Reg, Nat, Intm, Loc PilotAppointment reminders National, Intermediate, Local PilotMobile telehealth National, Intermediate, Local InformalManagement of disasters and emergencies National, Intermediate, Local InformalTreatment adherence National, Intermediate, Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National, Intermediate, Local PilotAccess to information, databases and tools National, Intermediate, Local EstablishedPatient records National, Intermediate, Local PilotmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring National, Intermediate, Local PilotHealth surveys National, Intermediate, Local PilotDisease surveillance National, Intermediate, Local Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1970National eHealth policy or strategy Yes 58% 2000National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding — 63% ‡Public-private partnerships — 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 35,182 Life expectancy at birth (years) 82
GNI per capita (PPP Int $) 42,610 Total health expenditure (% GDP) 10.9
Physician density (per 10 000 population) 2.07 ICT Development Index rank 20
Nurse & midwife density (per 10 000 population) 9.29 Mobile-cellular subscriptions (% population) 80.05
Hospital bed density (per 10 000 population) 32 Internet users (% population) 86.8
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate, Local Pilot, EstablishedTeledermatology Intermediate, Local EstablishedTelepathology Intermediate, Local Pilot, EstablishedTelepsychiatry Intermediate, Local Pilot, EstablishedRemote patient monitoring Intermediate, Local Pilot, Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2001Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 50-75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2013
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Canada
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National, Intermediate, Local Informal, EstablishedHealth call centres National, Intermediate, Local Informal, EstablishedAppointment reminders Intermediate, Local Informal, Pilot, EstablishedMobile telehealth National, Intermediate, Local Pilot, EstablishedManagement of disasters and emergencies Local InformalTreatment adherence Intermediate, Local Informal, Pilot, EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization Reg, Nat, Intm, Loc Pilot, EstablishedAccess to information, databases and tools National, Local Pilot, EstablishedPatient records Local EstablishedmLearning National, Intermediate, Local Informal, Pilot, EstablishedDecision support systems National, Local EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Intermediate, Local Pilot, EstablishedHealth surveys Intermediate PilotDisease surveillance National, Local Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 4,616 Life expectancy at birth (years) 51
GNI per capita (PPP Int $) 600 Total health expenditure (% GDP) 3.9
Physician density (per 10 000 population) 0.05 ICT Development Index rank 156
Nurse & midwife density (per 10 000 population) 0.26 Mobile-cellular subscriptions (% population) 25.26
Hospital bed density (per 10 000 population) 10 Internet users (% population) 3
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format ‡ 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Central African Republic
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies National PilotTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2010National eHealth policy or strategy Yes 58% 2014National health information system (HIS) policy or strategy Yes 66% 2008National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 17,620 Life expectancy at birth (years) 80
GNI per capita (PPP Int $) 21,030 Total health expenditure (% GDP) 7.7
Physician density (per 10 000 population) 1.02 ICT Development Index rank 51
Nurse & midwife density (per 10 000 population) 0.14 Mobile-cellular subscriptions (% population) 138.17
Hospital bed density (per 10 000 population) 21 Internet users (% population) 61.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
‡ 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology ‡ ‡Telepsychiatry National InformalRemote patient monitoring Local Informal
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health No 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2008Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 50-75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Chile
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National PilotHealth call centres National EstablishedAppointment reminders Local InformalMobile telehealth ‡ ‡Management of disasters and emergencies National EstablishedTreatment adherence Local InformalAccessing/providing health information Health system level** Programme type**
Community mobilization Local InformalAccess to information, databases and tools National EstablishedPatient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2009National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy Yes 22% 2013
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding Yes 40% 25-50%Donor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% ‡Government-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 1,393,337 Life expectancy at birth (years) 75
GNI per capita (PPP Int $) 11,850 Total health expenditure (% GDP) 5.6
Physician density (per 10 000 population) 1.49 ICT Development Index rank 78
Nurse & midwife density (per 10 000 population) 1.66 Mobile-cellular subscriptions (% population) 80.76
Hospital bed density (per 10 000 population) 42 Internet users (% population) 42.3
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
‡ 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology Local PilotTelepathology Local PilotTelepsychiatry Local PilotRemote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2009Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 50-75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
China
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intermediate EstablishedHealth call centres Intermediate EstablishedAppointment reminders Local PilotMobile telehealth Local PilotManagement of disasters and emergencies National EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization Local PilotAccess to information, databases and tools National EstablishedPatient records Intermediate PilotmLearning Local PilotDecision support systems Local PilotCollecting health information Health system level** Programme type**
Patient monitoring Local PilotHealth surveys Intermediate PilotDisease surveillance Intermediate Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy ‡ 75% ‡National eHealth policy or strategy ‡ 58% ‡National health information system (HIS) policy or strategy ‡ 66% ‡National telehealth policy or strategy Yes 22% 2010
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding ‡ 77% ‡Private or commercial funding ‡ 40% ‡Donor/non-public funding ‡ 63% ‡Public-private partnerships ‡ 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism ‡ 28% ‡Government-supported Internet sites in multiple languages ‡ 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth ‡ 74% ‡Health professionals – In-service training in eHealth ‡ 77% ‡
Population (000s) 48,321 Life expectancy at birth (years) 78
GNI per capita (PPP Int $) 11,890 Total health expenditure (% GDP) 6.8
Physician density (per 10 000 population) 1.47 ICT Development Index rank 77
Nurse & midwife density (per 10 000 population) 0.62 Mobile-cellular subscriptions (% population) 102.85
Hospital bed density (per 10 000 population) 10 Internet users (% population) 49
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National, Intermediate Pilot, EstablishedTeledermatology National, Intermediate Pilot, EstablishedTelepathology National, Intermediate Pilot, EstablishedTelepsychiatry National, Intermediate Pilot, EstablishedRemote patient monitoring National, Intermediate Pilot, Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2010
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns Yes 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2007Governing the use of big data by private companies — 8% N/A
Colombia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National, Intermediate, Local EstablishedHealth call centres Local EstablishedAppointment reminders National EstablishedMobile telehealth Intermediate EstablishedManagement of disasters and emergencies National, Intermediate, Local EstablishedTreatment adherence Intermediate EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization National, Intermediate EstablishedAccess to information, databases and tools National EstablishedPatient records National, Intermediate EstablishedmLearning National, Intermediate EstablishedDecision support systems National, Intermediate PilotCollecting health information Health system level** Programme type**
Patient monitoring National, Intermediate EstablishedHealth surveys National Pilot, EstablishedDisease surveillance National, Intermediate, Local Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2015National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 735 Life expectancy at birth (years) 62
GNI per capita (PPP Int $) 1,560 Total health expenditure (% GDP) 5.8
Physician density (per 10 000 population) 0.15 ICT Development Index rank 138
Nurse & midwife density (per 10 000 population) 0.74 Mobile-cellular subscriptions (% population) 39.51
Hospital bed density (per 10 000 population) 22 Internet users (% population) 6
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format — 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Comoros
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1973National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy Yes 66% 2012National telehealth policy or strategy Yes 22% 1996
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 4,872 Life expectancy at birth (years) 79
GNI per capita (PPP Int $) 13,570 Total health expenditure (% GDP) 9.9
Physician density (per 10 000 population) 1.11 ICT Development Index rank 60
Nurse & midwife density (per 10 000 population) 0.77 Mobile-cellular subscriptions (% population) 111.92
Hospital bed density (per 10 000 population) 12 Internet users (% population) 47.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology Intermediate EstablishedTelepathology ‡ ‡Telepsychiatry Intermediate EstablishedRemote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2011Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 1988Governing the use of big data by private companies Yes 8% 1988
Costa Rica
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National PilotAppointment reminders National EstablishedMobile telehealth Intermediate InformalManagement of disasters and emergencies National EstablishedTreatment adherence Intermediate PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National PilotPatient records Intermediate PilotmLearning National EstablishedDecision support systems Intermediate InformalCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy Yes 66% 2010National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 20,316 Life expectancy at birth (years) 53
GNI per capita (PPP Int $) 2,900 Total health expenditure (% GDP) 5.7
Physician density (per 10 000 population) 0.14 ICT Development Index rank 137
Nurse & midwife density (per 10 000 population) 0.48 Mobile-cellular subscriptions (% population) 91.23
Hospital bed density (per 10 000 population) 4 Internet users (% population) 2.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local PilotTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Cote D'Ivoire
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National, Intermediate, Local EstablishedHealth call centres National, Intermediate, Local EstablishedAppointment reminders National, Intermediate, Local EstablishedMobile telehealth ‡ ‡Management of disasters and emergencies National, Intermediate, Local EstablishedTreatment adherence National, Intermediate, Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National, Intermediate, Local EstablishedPatient records ‡ ‡mLearning Local InformalDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys ‡ ‡Disease surveillance National, Intermediate, Local Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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CroatiaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy Yes 66% 2010National telehealth policy or strategy Yes 22% 2010
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 4,290 Life expectancy at birth (years) 78
GNI per capita (PPP Int $) 20,370 Total health expenditure (% GDP) 7.3
Physician density (per 10 000 population) 1.81 ICT Development Index rank 38
Nurse & midwife density (per 10 000 population) — Mobile-cellular subscriptions (% population) 115.41
Hospital bed density (per 10 000 population) 54 Internet users (% population) 63
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology Local InformalTelepathology National InformalTelepsychiatry Local InformalRemote patient monitoring Intermediate Informal
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Croatia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres ‡ ‡Appointment reminders National InformalMobile telehealth Local PilotManagement of disasters and emergencies Local PilotTreatment adherence Intermediate InformalAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools International, National InformalPatient records Local PilotmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
![Page 106: Atlas of eHealth country profiles - WHOapps.who.int/iris/bitstream/10665/204523/1/9789241565219_eng.pdfSpecial thanks go to Mohamed Nour (WHO Eastern Mediterranean Office) and Katharine](https://reader035.vdocument.in/reader035/viewer/2022071610/61497edc080bfa626014a5d3/html5/thumbnails/106.jpg)
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CubaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy Yes 58% ‡National health information system (HIS) policy or strategy Yes 66% ‡National telehealth policy or strategy Yes 22%
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% ‡Private or commercial funding ‡ 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% N/AHealth professionals – In-service training in eHealth Yes 77% N/A
Population (000s) 11,266 Life expectancy at birth (years) 78
GNI per capita (PPP Int $) 18,520 Total health expenditure (% GDP) 8.8
Physician density (per 10 000 population) 6.72 ICT Development Index rank 111
Nurse & midwife density (per 10 000 population) 9.05 Mobile-cellular subscriptions (% population) 14.92
Hospital bed density (per 10 000 population) 59 Internet users (% population) 25.6
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities ‡ 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
![Page 107: Atlas of eHealth country profiles - WHOapps.who.int/iris/bitstream/10665/204523/1/9789241565219_eng.pdfSpecial thanks go to Mohamed Nour (WHO Eastern Mediterranean Office) and Katharine](https://reader035.vdocument.in/reader035/viewer/2022071610/61497edc080bfa626014a5d3/html5/thumbnails/107.jpg)
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local PilotTeledermatology ‡ ‡Telepathology Local PilotTelepsychiatry ‡ ‡Remote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine No 58%Dentistry No 39%Public health No 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements ‡ 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% ‡Governing the use of big data by private companies — 8% N/A
Cuba
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies National EstablishedTreatment adherence National EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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CyprusC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy — 75% N/ANational eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% ‡Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 1,141 Life expectancy at birth (years) 82
GNI per capita (PPP Int $) 28,830 Total health expenditure (% GDP) 7.4
Physician density (per 10 000 population) 2.33 ICT Development Index rank 45
Nurse & midwife density (per 10 000 population) 4.46 Mobile-cellular subscriptions (% population) 98.40
Hospital bed density (per 10 000 population) 38 Internet users (% population) 61
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
‡ 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
‡ 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format ‡ 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR ‡ 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
‡ 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR ‡ 22%
Governs the sharing of personal and health data between research entities ‡ 39%Allows individuals electronic access to their own health-related data when held in an EHR ‡ 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
‡ 32%
Allows individuals to demand the deletion of health-related data from their EHR ‡ 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
‡ 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Regional PilotTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry Local PilotRemote patient monitoring Regional Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes ‡Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes ‡
Secondary care facilities(e.g. hospitals, emergency care)
No N/A
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems ‡ 58%Supply chain management information systems ‡ 58%Human resources for health information systems ‡ 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
‡ 18% ‡
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns ‡ 78%Help manage patient appointments ‡ 24%Seek feedback on services ‡ 56%Make general health announcements ‡ 72%Make emergency announcements ‡ 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues ‡ 79%Help decide what health services to use ‡ 56%Provide feedback to health facilities or health professionals ‡ 62%Run community-based health campaigns ‡ 62%Participate in community-based health forums ‡ 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector — 17% N/AGoverning the use of big data by private companies — 8% N/A
Cyprus
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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Czech RepublicC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2013National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2002National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding — 40% ZeroDonor/non-public funding — 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages N/A 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth — 77% N/A
Population (000s) 10,702 Life expectancy at birth (years) 78
GNI per capita (PPP Int $) 25,530 Total health expenditure (% GDP) 7.2
Physician density (per 10 000 population) 3.51 ICT Development Index rank 34
Nurse & midwife density (per 10 000 population) — Mobile-cellular subscriptions (% population) 126.85
Hospital bed density (per 10 000 population) 71 Internet users (% population) 75
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local EstablishedTeledermatology ‡ ‡Telepathology Local PilotTelepsychiatry Local EstablishedRemote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns — 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Czech Republic
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National InformalHealth call centres Local PilotAppointment reminders Local PilotMobile telehealth Local PilotManagement of disasters and emergencies Intermediate EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization Local PilotAccess to information, databases and tools Intermediate EstablishedPatient records Local PilotmLearning Local EstablishedDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Local PilotHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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Democratic People's Republic of KoreaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1952National eHealth policy or strategy Yes 58% 2014National health information system (HIS) policy or strategy Yes 66% 2008National telehealth policy or strategy Yes 22% 2008
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% ‡Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% ‡Government-supported Internet sites in multiple languages ‡ 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% N/AHealth professionals – In-service training in eHealth Yes 77% N/A
Population (000s) 24,895 Life expectancy at birth (years) 70
GNI per capita (PPP Int $) — Total health expenditure (% GDP) —
Physician density (per 10 000 population) 3.29 ICT Development Index rank 1
Nurse & midwife density (per 10 000 population) 4.12 Mobile-cellular subscriptions (% population) 6.87
Hospital bed density (per 10 000 population) 132 Internet users (% population) —
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR ‡ 22%
Governs the sharing of personal and health data between research entities — 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
‡ 32%
Allows individuals to demand the deletion of health-related data from their EHR ‡ 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
‡ 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems ‡ 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring National ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems — 58%Human resources for health information systems Yes 69%
WHO South-East Asia Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% ‡
Policy or strategy makes specific reference to its use in the health domain
Yes 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% ‡Governing the use of big data by private companies ‡ 8% ‡
Democratic People's Republic of Korea
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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DenmarkC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy Yes 58% ‡National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy Yes 22%
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding No 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% >75%
Population (000s) 5,619 Life expectancy at birth (years) 80
GNI per capita (PPP Int $) 44,460 Total health expenditure (% GDP) 10.6
Physician density (per 10 000 population) 3.49 ICT Development Index rank 4
Nurse & midwife density (per 10 000 population) 16.79 Mobile-cellular subscriptions (% population) 117.57
Hospital bed density (per 10 000 population) 35 Internet users (% population) 93
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology National EstablishedTelepathology National EstablishedTelepsychiatry Local PilotRemote patient monitoring National Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes ‡Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
No N/A
Secondary care facilities(e.g. hospitals, emergency care)
Yes ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems — 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Denmark
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres Regional PilotAppointment reminders ‡ ‡Mobile telehealth National EstablishedManagement of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records National EstablishedmLearning ‡ ‡Decision support systems Regional EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Regional PilotHealth surveys Regional PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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Dominican RepublicC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2014National eHealth policy or strategy Yes 58% 2014National health information system (HIS) policy or strategy Yes 66% 2006National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships — 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 10,404 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 11,150 Total health expenditure (% GDP) 5.4
Physician density (per 10 000 population) 1.49 ICT Development Index rank 94
Nurse & midwife density (per 10 000 population) 1.33 Mobile-cellular subscriptions (% population) 86.94
Hospital bed density (per 10 000 population) 16 Internet users (% population) 45
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local ‡Teledermatology Local InformalTelepathology International InformalTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums ‡ 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2006Governing the use of big data by private companies No 8% N/A
Dominican Republic
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intermediate PilotHealth call centres National EstablishedAppointment reminders Intermediate EstablishedMobile telehealth Local PilotManagement of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National InformalAccess to information, databases and tools International EstablishedPatient records Local EstablishedmLearning International, National EstablishedDecision support systems Local InformalCollecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys Local InformalDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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El SalvadorC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2009National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2010National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% >75%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 6,340 Life expectancy at birth (years) 73
GNI per capita (PPP Int $) 7,490 Total health expenditure (% GDP) 6.9
Physician density (per 10 000 population) 1.60 ICT Development Index rank 100
Nurse & midwife density (per 10 000 population) 0.41 Mobile-cellular subscriptions (% population) 137.34
Hospital bed density (per 10 000 population) 10 Internet users (% population) 25.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local InformalTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2009Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
El Salvador
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National PilotHealth call centres National PilotAppointment reminders National InformalMobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools International PilotPatient records ‡ ‡mLearning National EstablishedDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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Equatorial GuineaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 757 Life expectancy at birth (years) 56
GNI per capita (PPP Int $) 23,240 Total health expenditure (% GDP) 3.5
Physician density (per 10 000 population) 0.30 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 0.54 Mobile-cellular subscriptions (% population) 68.05
Hospital bed density (per 10 000 population) 21 Internet users (% population) 13.9
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Equatorial Guinea
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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EstoniaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2008National eHealth policy or strategy Yes 58% 2003National health information system (HIS) policy or strategy Yes 66% 2014National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 1,287 Life expectancy at birth (years) 77
GNI per capita (PPP Int $) 24,230 Total health expenditure (% GDP) 5.7
Physician density (per 10 000 population) 3.24 ICT Development Index rank 22
Nurse & midwife density (per 10 000 population) 6.38 Mobile-cellular subscriptions (% population) 160.41
Hospital bed density (per 10 000 population) 54 Internet users (% population) 79
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology National EstablishedTelepsychiatry International, National PilotRemote patient monitoring International, Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2007Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Estonia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth Regional, National EstablishedManagement of disasters and emergencies National EstablishedTreatment adherence National InformalAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records National EstablishedmLearning Intermediate EstablishedDecision support systems Intermediate PilotCollecting health information Health system level** Programme type**
Patient monitoring Regional, Intermediate PilotHealth surveys International EstablishedDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1993National eHealth policy or strategy Yes 58% 2014National health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 50-75%Public-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2008Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 94,101 Life expectancy at birth (years) 65
GNI per capita (PPP Int $) 1,350 Total health expenditure (% GDP) 5.1
Physician density (per 10 000 population) 0.03 ICT Development Index rank 151
Nurse & midwife density (per 10 000 population) 0.25 Mobile-cellular subscriptions (% population) 22.37
Hospital bed density (per 10 000 population) 63 Internet users (% population) 1.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology Local InformalTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health No 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy Yes 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2008Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 50-75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% ‡
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Ethiopia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders Intermediate, Local PilotMobile telehealth National PilotManagement of disasters and emergencies Intermediate, Local EstablishedTreatment adherence Intermediate, Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National PilotPatient records ‡ ‡mLearning National EstablishedDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys Local PilotDisease surveillance Local Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1972National eHealth policy or strategy Yes 58% 1995National health information system (HIS) policy or strategy Yes 66% 2007National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1917Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 5,426 Life expectancy at birth (years) 81
GNI per capita (PPP Int $) 38,480 Total health expenditure (% GDP) 9.4
Physician density (per 10 000 population) 2.91 ICT Development Index rank 5
Nurse & midwife density (per 10 000 population) 10.86 Mobile-cellular subscriptions (% population) 172.32
Hospital bed density (per 10 000 population) 62 Internet users (% population) 91
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Regional EstablishedTeledermatology Local PilotTelepathology Local PilotTelepsychiatry Regional, National EstablishedRemote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2007Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Finland
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Regional, National EstablishedHealth call centres Regional, Local EstablishedAppointment reminders Local EstablishedMobile telehealth Regional, Local EstablishedManagement of disasters and emergencies Regional, National EstablishedTreatment adherence Local Pilot, EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization Local InformalAccess to information, databases and tools Reg, Nat, Intm, Loc EstablishedPatient records Regional, National, Local PilotmLearning Regional, National, Local EstablishedDecision support systems Regional, National, Local EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Local EstablishedHealth surveys Local InformalDisease surveillance National Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% 2014National health information system (HIS) policy or strategy Yes 66% 2007National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 1,849 Life expectancy at birth (years) 61
GNI per capita (PPP Int $) 1,620 Total health expenditure (% GDP) 6
Physician density (per 10 000 population) 0.11 ICT Development Index rank 128
Nurse & midwife density (per 10 000 population) 0.87 Mobile-cellular subscriptions (% population) 85.20
Hospital bed density (per 10 000 population) 11 Internet users (% population) 12.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology International, National EstablishedTeledermatology International, National EstablishedTelepathology International ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine No 58%Dentistry No 39%Public health No 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems — 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Gambia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres ‡ ‡Appointment reminders Regional ‡Mobile telehealth ‡ ‡Management of disasters and emergencies National InformalTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National, Intermediate, Local InformalAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National Informal, PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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GeorgiaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2014National eHealth policy or strategy Yes 58% 2011National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% >75%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 4,341 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 7,040 Total health expenditure (% GDP) 9.4
Physician density (per 10 000 population) 4.27 ICT Development Index rank 71
Nurse & midwife density (per 10 000 population) 0.14 Mobile-cellular subscriptions (% population) 107.81
Hospital bed density (per 10 000 population) 31 Internet users (% population) 45.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
— 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR — 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National InformalTeledermatology ‡ ‡Telepathology National InformalTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services — 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies — 8% N/A
Georgia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth National EstablishedManagement of disasters and emergencies National ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National EstablishedPatient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National EstablishedDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% 2010National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% 50-75%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 25,905 Life expectancy at birth (years) 63
GNI per capita (PPP Int $) 3,880 Total health expenditure (% GDP) 5.4
Physician density (per 10 000 population) 0.10 ICT Development Index rank 113
Nurse & midwife density (per 10 000 population) 0.93 Mobile-cellular subscriptions (% population) 100.99
Hospital bed density (per 10 000 population) 9 Internet users (% population) 17.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Ghana
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National, Local Pilot, EstablishedAppointment reminders Local PilotMobile telehealth Local PilotManagement of disasters and emergencies National EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization Local PilotAccess to information, databases and tools National EstablishedPatient records Local Informal, PilotmLearning Local PilotDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Local EstablishedHealth surveys National EstablishedDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2015National eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy Yes 66% 2015National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding — 63% ‡Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 11,128 Life expectancy at birth (years) 81
GNI per capita (PPP Int $) 25,630 Total health expenditure (% GDP) 9.8
Physician density (per 10 000 population) 4.38 ICT Development Index rank 32
Nurse & midwife density (per 10 000 population) 0.18 Mobile-cellular subscriptions (% population) 120.04
Hospital bed density (per 10 000 population) 48 Internet users (% population) 56
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National PilotTeledermatology National PilotTelepathology National PilotTelepsychiatry National PilotRemote patient monitoring National Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Greece
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intermediate EstablishedHealth call centres Local PilotAppointment reminders Local InformalMobile telehealth Intermediate EstablishedManagement of disasters and emergencies ‡ ‡Treatment adherence Local InformalAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Regional EstablishedHealth surveys Intermediate InformalDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% ‡National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 25-50%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1991Government-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 15,468 Life expectancy at birth (years) 72
GNI per capita (PPP Int $) 7,130 Total health expenditure (% GDP) 6.4
Physician density (per 10 000 population) 0.93 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 0.90 Mobile-cellular subscriptions (% population) 137.82
Hospital bed density (per 10 000 population) 6 Internet users (% population) 16
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health No 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Guatemala
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres International, Intermediate EstablishedAppointment reminders ‡ ‡Mobile telehealth Local EstablishedManagement of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization Local EstablishedAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems Local EstablishedCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 1,704 Life expectancy at birth (years) 54
GNI per capita (PPP Int $) 1,240 Total health expenditure (% GDP) 5.5
Physician density (per 10 000 population) 0.07 ICT Development Index rank 150
Nurse & midwife density (per 10 000 population) 0.59 Mobile-cellular subscriptions (% population) 63.07
Hospital bed density (per 10 000 population) 10 Internet users (% population) 2.9
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Guinea-Bissau
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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HondurasC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2013National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% ‡Private or commercial funding Yes 40% ‡Donor/non-public funding Yes 63% ‡Public-private partnerships Yes 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 8,098 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 4,270 Total health expenditure (% GDP) 8.7
Physician density (per 10 000 population) 0.37 ICT Development Index rank 110
Nurse & midwife density (per 10 000 population) 1.08 Mobile-cellular subscriptions (% population) 92.87
Hospital bed density (per 10 000 population) 8 Internet users (% population) 18.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems — 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Honduras
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Local InformalHealth call centres Local InformalAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National EstablishedPatient records ‡ ‡mLearning Local InformalDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys Local InformalDisease surveillance National Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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HungaryC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2014National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% ZeroDonor/non-public funding — 63% ZeroPublic-private partnerships — 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages N/A 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth — 77% N/A
Population (000s) 9,955 Life expectancy at birth (years) 75
GNI per capita (PPP Int $) 21,000 Total health expenditure (% GDP) 8
Physician density (per 10 000 population) 3.08 ICT Development Index rank 42
Nurse & midwife density (per 10 000 population) 6.48 Mobile-cellular subscriptions (% population) 116.07
Hospital bed density (per 10 000 population) 71 Internet users (% population) 72
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
— 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate, Local Pilot, EstablishedTeledermatology Local PilotTelepathology Intermediate PilotTelepsychiatry ‡ ‡Remote patient monitoring Intermediate Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements ‡ 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns — 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Hungary
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders Local PilotMobile telehealth Local PilotManagement of disasters and emergencies National EstablishedTreatment adherence Intermediate InformalAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools Local PilotPatient records National Pilot, EstablishedmLearning Local InformalDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Intermediate EstablishedHealth surveys Local InformalDisease surveillance Local Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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IcelandC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2007National eHealth policy or strategy Yes 58% 2009National health information system (HIS) policy or strategy Yes 66% 2007National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% >75%
Population (000s) 330 Life expectancy at birth (years) 82
GNI per capita (PPP Int $) 38,870 Total health expenditure (% GDP) 9.1
Physician density (per 10 000 population) 3.48 ICT Development Index rank 3
Nurse & midwife density (per 10 000 population) 15.59 Mobile-cellular subscriptions (% population) 108.05
Hospital bed density (per 10 000 population) 58 Internet users (% population) 96
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2004Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2015Governing the use of big data by private companies Yes 8% 2000
Iceland
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth National InformalManagement of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records National EstablishedmLearning ‡ ‡Decision support systems National ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships ‡ 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2012Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 77,447 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 15,600 Total health expenditure (% GDP) 6.7
Physician density (per 10 000 population) 0.89 ICT Development Index rank 90
Nurse & midwife density (per 10 000 population) 1.41 Mobile-cellular subscriptions (% population) 76.10
Hospital bed density (per 10 000 population) 17 Internet users (% population) 26
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate PilotTeledermatology Intermediate PilotTelepathology Intermediate PilotTelepsychiatry Intermediate PilotRemote patient monitoring Intermediate Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine No 58%Dentistry No 39%Public health No 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2002Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Iran (Islamic Republic of)
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders Local InformalMobile telehealth Intermediate InformalManagement of disasters and emergencies Local EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization Intermediate InformalAccess to information, databases and tools National EstablishedPatient records ‡ ‡mLearning Local InformalDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance National Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy ‡ 58% ‡National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding — 77% <25%Private or commercial funding — 40% <25%Donor/non-public funding Yes 63% ‡Public-private partnerships — 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages — 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth — 77% N/A
Population (000s) 33,765 Life expectancy at birth (years) 70
GNI per capita (PPP Int $) 15,220 Total health expenditure (% GDP) 5.2
Physician density (per 10 000 population) 0.61 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) — Mobile-cellular subscriptions (% population) 81.63
Hospital bed density (per 10 000 population) 13 Internet users (% population) 7.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR — 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR — 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
‡ 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system — N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns — 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies ‡ 8% ‡
Iraq
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Local PilotHealth call centres Local PilotAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy Yes 66% 2004National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% ‡Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth — 74% N/AHealth professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 4,627 Life expectancy at birth (years) 81
GNI per capita (PPP Int $) 35,090 Total health expenditure (% GDP) 8.9
Physician density (per 10 000 population) 2.67 ICT Development Index rank 23
Nurse & midwife density (per 10 000 population) 15.20 Mobile-cellular subscriptions (% population) 107.21
Hospital bed density (per 10 000 population) 49 Internet users (% population) 79
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
‡ 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems — 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Ireland
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ InformalHealth call centres ‡ InformalAppointment reminders ‡ PilotMobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ InformalAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ InformalAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1995National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy Yes 22%
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2011Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 7,733 Life expectancy at birth (years) 82
GNI per capita (PPP Int $) 32,140 Total health expenditure (% GDP) 7.2
Physician density (per 10 000 population) 3.34 ICT Development Index rank 26
Nurse & midwife density (per 10 000 population) 4.96 Mobile-cellular subscriptions (% population) 120.68
Hospital bed density (per 10 000 population) 35 Internet users (% population) 73.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology Intermediate PilotTelepathology Intermediate PilotTelepsychiatry Intermediate PilotRemote patient monitoring National, Intermediate Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2012Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 50-75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns No 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Israel
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National PilotAccess to information, databases and tools Local ‡Patient records National EstablishedmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring National EstablishedHealth surveys ‡ ‡Disease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1978National eHealth policy or strategy Yes 58% 2006National health information system (HIS) policy or strategy Yes 66% 2001National telehealth policy or strategy Yes 22% 2014
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1948Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 60,990 Life expectancy at birth (years) 83
GNI per capita (PPP Int $) 34,100 Total health expenditure (% GDP) 9.1
Physician density (per 10 000 population) 3.76 ICT Development Index rank 30
Nurse & midwife density (per 10 000 population) 5.44 Mobile-cellular subscriptions (% population) 159.76
Hospital bed density (per 10 000 population) 36 Internet users (% population) 58
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology Local InformalTelepathology Intermediate PilotTelepsychiatry Local InformalRemote patient monitoring Intermediate Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2012Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 25-50%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Italy
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres Local PilotAppointment reminders Intermediate EstablishedMobile telehealth Local InformalManagement of disasters and emergencies National EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools Local InformalPatient records Intermediate EstablishedmLearning Local EstablishedDecision support systems Local InformalCollecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys Local InformalDisease surveillance Local Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages N/A 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth No 77% N/A
Population (000s) 2,784 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 8,480 Total health expenditure (% GDP) 5.9
Physician density (per 10 000 population) 0.41 ICT Development Index rank 93
Nurse & midwife density (per 10 000 population) 1.09 Mobile-cellular subscriptions (% population) 96.27
Hospital bed density (per 10 000 population) 19 Internet users (% population) 46.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2014Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
No N/A
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies — 8% N/A
Jamaica
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth Intermediate InformalManagement of disasters and emergencies National EstablishedTreatment adherence Local InformalAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools International EstablishedPatient records ‡ ‡mLearning International EstablishedDecision support systems Local InformalCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National EstablishedDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy Yes 58% 2014National health information system (HIS) policy or strategy Yes 66% 2014National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% ‡Private or commercial funding Yes 40% ‡Donor/non-public funding — 63% ‡Public-private partnerships Yes 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% ‡Government-supported Internet sites in multiple languages — 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth — 74% N/AHealth professionals – In-service training in eHealth Yes 77% N/A
Population (000s) 127,144 Life expectancy at birth (years) 84
GNI per capita (PPP Int $) 37,630 Total health expenditure (% GDP) 10.3
Physician density (per 10 000 population) 2.30 ICT Development Index rank 12
Nurse & midwife density (per 10 000 population) 11.49 Mobile-cellular subscriptions (% population) 110.91
Hospital bed density (per 10 000 population) 137 Internet users (% population) 79.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
— 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR — 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
— 32%
Allows individuals to demand the deletion of health-related data from their EHR — 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
— 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology Local InformalTelepathology National EstablishedTelepsychiatry Local InformalRemote patient monitoring National Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems Yes 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns — 78%Help manage patient appointments — 24%Seek feedback on services — 56%Make general health announcements — 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% ‡Governing the use of big data by private companies — 8% N/A
Japan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders Local PilotMobile telehealth Intermediate EstablishedManagement of disasters and emergencies Intermediate EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization Local InformalAccess to information, databases and tools ‡ ‡Patient records Local InformalmLearning National EstablishedDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2015National eHealth policy or strategy Yes 58% 2009National health information system (HIS) policy or strategy — 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 7,274 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 11,660 Total health expenditure (% GDP) 7.2
Physician density (per 10 000 population) 2.56 ICT Development Index rank 76
Nurse & midwife density (per 10 000 population) 4.05 Mobile-cellular subscriptions (% population) 128.17
Hospital bed density (per 10 000 population) 18 Internet users (% population) 41
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
— 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
— 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology Intermediate EstablishedTelepsychiatry ‡ ‡Remote patient monitoring Intermediate Informal
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2009Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 25-50%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems — 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2012Governing the use of big data by private companies — 8% N/A
Jordan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders Intermediate InformalMobile telehealth International, National PilotManagement of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records Intermediate EstablishedmLearning National EstablishedDecision support systems Intermediate PilotCollecting health information Health system level** Programme type**
Patient monitoring National PilotHealth surveys National PilotDisease surveillance National Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2013National eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1995Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 16,441 Life expectancy at birth (years) 68
GNI per capita (PPP Int $) 20,570 Total health expenditure (% GDP) 4.3
Physician density (per 10 000 population) 3.62 ICT Development Index rank 48
Nurse & midwife density (per 10 000 population) 8.26 Mobile-cellular subscriptions (% population) 185.82
Hospital bed density (per 10 000 population) 76 Internet users (% population) 53.3
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
— 32%
Allows individuals to demand the deletion of health-related data from their EHR — 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology Intermediate EstablishedTelepathology National EstablishedTelepsychiatry ‡ ‡Remote patient monitoring National Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine No 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2003Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector — 17% N/AGoverning the use of big data by private companies — 8% N/A
Kazakhstan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National, Intermediate, Local EstablishedHealth call centres National, Local EstablishedAppointment reminders Local PilotMobile telehealth National EstablishedManagement of disasters and emergencies National EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National, Intermediate, Local EstablishedAccess to information, databases and tools National, Intermediate, Local EstablishedPatient records National EstablishedmLearning National EstablishedDecision support systems Local PilotCollecting health information Health system level** Programme type**
Patient monitoring Local PilotHealth surveys Local PilotDisease surveillance Local Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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KenyaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy — 75% N/ANational eHealth policy or strategy Yes 58% 2011National health information system (HIS) policy or strategy Yes 66% 2009National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 44,354 Life expectancy at birth (years) 61
GNI per capita (PPP Int $) 2,250 Total health expenditure (% GDP) 4.5
Physician density (per 10 000 population) 0.20 ICT Development Index rank 116
Nurse & midwife density (per 10 000 population) 0.86 Mobile-cellular subscriptions (% population) —
Hospital bed density (per 10 000 population) 14 Internet users (% population) 32.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local InformalTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Kenya
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ InformalHealth call centres ‡ InformalAppointment reminders ‡ PilotMobile telehealth ‡ InformalManagement of disasters and emergencies ‡ InformalTreatment adherence ‡ InformalAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ InformalAccess to information, databases and tools ‡ InformalPatient records ‡ InformalmLearning ‡ InformalDecision support systems ‡ InformalCollecting health information Health system level** Programme type**
Patient monitoring ‡ InformalHealth surveys ‡ PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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KiribatiC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% ‡National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy ‡ 22% ‡
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism ‡ 28% ‡Government-supported Internet sites in multiple languages ‡ 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 102 Life expectancy at birth (years) 67
GNI per capita (PPP Int $) 2,780 Total health expenditure (% GDP) 10.1
Physician density (per 10 000 population) 0.38 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 3.71 Mobile-cellular subscriptions (% population) 15.88
Hospital bed density (per 10 000 population) 14 Internet users (% population) 10.7
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
‡ 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR ‡ 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
‡ 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR ‡ 22%
Governs the sharing of personal and health data between research entities ‡ 39%Allows individuals electronic access to their own health-related data when held in an EHR ‡ 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
‡ 32%
Allows individuals to demand the deletion of health-related data from their EHR ‡ 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
‡ 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2012Legislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
‡ 18% ‡
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% ‡Governing the use of big data by private companies ‡ 8% ‡
Kiribati
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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KyrgyzstanC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding Yes 40% ZeroDonor/non-public funding Yes 63% 25-50%Public-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2009Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 5,548 Life expectancy at birth (years) 69
GNI per capita (PPP Int $) 3,070 Total health expenditure (% GDP) 6.7
Physician density (per 10 000 population) 1.97 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 6.22 Mobile-cellular subscriptions (% population) 124.18
Hospital bed density (per 10 000 population) 51 Internet users (% population) 21.7
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate, Local InformalTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry Intermediate InformalRemote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Kyrgyzstan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2009National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding Yes 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 6,770 Life expectancy at birth (years) 66
GNI per capita (PPP Int $) 4,570 Total health expenditure (% GDP) 2
Physician density (per 10 000 population) 0.18 ICT Development Index rank 123
Nurse & midwife density (per 10 000 population) 0.88 Mobile-cellular subscriptions (% population) 64.70
Hospital bed density (per 10 000 population) 7 Internet users (% population) 10.7
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
‡ 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities ‡ 39%Allows individuals electronic access to their own health-related data when held in an EHR ‡ 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR ‡ 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
‡ 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Lao People's Democratic Republic
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres Local PilotAppointment reminders ‡ ‡Mobile telehealth Local ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2014National eHealth policy or strategy Yes 58% 2005National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% >75%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 2,050 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 22,970 Total health expenditure (% GDP) 5.7
Physician density (per 10 000 population) 3.58 ICT Development Index rank 35
Nurse & midwife density (per 10 000 population) 3.44 Mobile-cellular subscriptions (% population) —
Hospital bed density (per 10 000 population) 64 Internet users (% population) 74
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology ‡ ‡Telepathology Local EstablishedTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2012
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services — 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Latvia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders Local EstablishedMobile telehealth Intermediate EstablishedManagement of disasters and emergencies National EstablishedTreatment adherence Intermediate PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools International, National, Local EstablishedPatient records Intermediate EstablishedmLearning Local EstablishedDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Local EstablishedHealth surveys ‡ ‡Disease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 25-50%Public-private partnerships Yes 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 4,822 Life expectancy at birth (years) 80
GNI per capita (PPP Int $) 17,390 Total health expenditure (% GDP) 7.2
Physician density (per 10 000 population) 3.20 ICT Development Index rank 52
Nurse & midwife density (per 10 000 population) 2.72 Mobile-cellular subscriptions (% population) 80.81
Hospital bed density (per 10 000 population) 35 Internet users (% population) 61.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate InformalTeledermatology Intermediate InformalTelepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Lebanon
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres National EstablishedAppointment reminders National, Intermediate EstablishedMobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools ‡ ‡Patient records Intermediate InformalmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National EstablishedDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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LesothoC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% ‡National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% >75%
Population (000s) 2,074 Life expectancy at birth (years) 50
GNI per capita (PPP Int $) 3,320 Total health expenditure (% GDP) 11.5
Physician density (per 10 000 population) 0.05 ICT Development Index rank 126
Nurse & midwife density (per 10 000 population) 0.62 Mobile-cellular subscriptions (% population) 75.30
Hospital bed density (per 10 000 population) 13 Internet users (% population) 4.6
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 1986Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
No N/A
Secondary care facilities(e.g. hospitals, emergency care)
Yes 50-75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 50-75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Lesotho
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2014National eHealth policy or strategy Yes 58% 2010National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy Yes 22% 2011
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding — 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 3,017 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 24,500 Total health expenditure (% GDP) 6.2
Physician density (per 10 000 population) 4.12 ICT Development Index rank 44
Nurse & midwife density (per 10 000 population) — Mobile-cellular subscriptions (% population) 165.06
Hospital bed density (per 10 000 population) 68 Internet users (% population) 68
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
‡ 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology International PilotTelepsychiatry National InformalRemote patient monitoring National Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2011Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 50-75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 1991Governing the use of big data by private companies Yes 8% 1991
Lithuania
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth Local PilotManagement of disasters and emergencies National EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization Local PilotAccess to information, databases and tools International EstablishedPatient records National EstablishedmLearning International EstablishedDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Local EstablishedHealth surveys National PilotDisease surveillance National Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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LuxembourgC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy — 75% N/ANational eHealth policy or strategy Yes 58% 2006National health information system (HIS) policy or strategy Yes 66% 2012National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 530 Life expectancy at birth (years) 82
GNI per capita (PPP Int $) 59,750 Total health expenditure (% GDP) 7.1
Physician density (per 10 000 population) 2.90 ICT Development Index rank 9
Nurse & midwife density (per 10 000 population) 12.61 Mobile-cellular subscriptions (% population) 145.36
Hospital bed density (per 10 000 population) 56 Internet users (% population) 92
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring Intermediate, Local Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine No 58%Dentistry No 39%Public health No 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2015Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 50-75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2013
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies — 8% N/A
Luxembourg
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres ‡ ‡Appointment reminders National InformalMobile telehealth National PilotManagement of disasters and emergencies International EstablishedTreatment adherence National PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National PilotAccess to information, databases and tools ‡ ‡Patient records National EstablishedmLearning ‡ ‡Decision support systems Local PilotCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2007National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding — 63% ZeroPublic-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages — 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 22,925 Life expectancy at birth (years) 64
GNI per capita (PPP Int $) 1,350 Total health expenditure (% GDP) 4.2
Physician density (per 10 000 population) 0.16 ICT Development Index rank 149
Nurse & midwife density (per 10 000 population) 0.32 Mobile-cellular subscriptions (% population) 39.38
Hospital bed density (per 10 000 population) 2 Internet users (% population) 2.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format — 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR — 22%
Governs the sharing of personal and health data between research entities — 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology International PilotTeledermatology International PilotTelepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems — 58%Supply chain management information systems — 58%Human resources for health information systems — 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Madagascar
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders Intermediate PilotMobile telehealth National PilotManagement of disasters and emergencies National PilotTreatment adherence Regional PilotAccessing/providing health information Health system level** Programme type**
Community mobilization Intermediate PilotAccess to information, databases and tools ‡ ‡Patient records International PilotmLearning International PilotDecision support systems National PilotCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2014National eHealth policy or strategy Yes 58% 2003National health information system (HIS) policy or strategy Yes 66% 2003National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% 50-75%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 16,363 Life expectancy at birth (years) 60
GNI per capita (PPP Int $) 750 Total health expenditure (% GDP) 8.3
Physician density (per 10 000 population) 0.02 ICT Development Index rank 145
Nurse & midwife density (per 10 000 population) 0.34 Mobile-cellular subscriptions (% population) 29.21
Hospital bed density (per 10 000 population) 13 Internet users (% population) 4.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health No 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2009Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments — 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Malawi
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres Intermediate EstablishedAppointment reminders Local PilotMobile telehealth Local EstablishedManagement of disasters and emergencies Local PilotTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization Intermediate InformalAccess to information, databases and tools International InformalPatient records National EstablishedmLearning International, Regional InformalDecision support systems All EstablishedCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National, Intermediate EstablishedDisease surveillance Intermediate Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1957National eHealth policy or strategy Yes 58% 2006National health information system (HIS) policy or strategy Yes 66% 1980National telehealth policy or strategy Yes 22% 1997
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding Yes 40% 25-50%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1957Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 29,717 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 22,460 Total health expenditure (% GDP) 4
Physician density (per 10 000 population) 1.20 ICT Development Index rank 59
Nurse & midwife density (per 10 000 population) 3.28 Mobile-cellular subscriptions (% population) 141.33
Hospital bed density (per 10 000 population) 18 Internet users (% population) 65.8
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National ‡Teledermatology National EstablishedTelepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2003Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems ‡ 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% ‡
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums ‡ 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2014Governing the use of big data by private companies Yes 8% 2014
Malaysia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National, Intermediate, Local EstablishedAppointment reminders Intermediate, Local EstablishedMobile telehealth National EstablishedManagement of disasters and emergencies National InformalTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records National EstablishedmLearning National EstablishedDecision support systems Local EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Local PilotHealth surveys National EstablishedDisease surveillance National Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% 2011National health information system (HIS) policy or strategy ‡ 66% ‡National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 25-50%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 345 Life expectancy at birth (years) 78
GNI per capita (PPP Int $) 9,890 Total health expenditure (% GDP) 10.8
Physician density (per 10 000 population) 1.42 ICT Development Index rank 73
Nurse & midwife density (per 10 000 population) 5.04 Mobile-cellular subscriptions (% population) 165.63
Hospital bed density (per 10 000 population) 43 Internet users (% population) 38.9
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry National InformalRemote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO South-East Asia Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Maldives
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2009National eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy Yes 66% 1998National telehealth policy or strategy Yes 22% 2013
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding Yes 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 15,302 Life expectancy at birth (years) 57
GNI per capita (PPP Int $) 1,540 Total health expenditure (% GDP) 7.1
Physician density (per 10 000 population) 0.08 ICT Development Index rank 144
Nurse & midwife density (per 10 000 population) 0.43 Mobile-cellular subscriptions (% population) 98.38
Hospital bed density (per 10 000 population) 1 Internet users (% population) 2.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National PilotTeledermatology ‡ ‡Telepathology National PilotTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health No 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Mali
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National InformalHealth call centres National PilotAppointment reminders National InformalMobile telehealth Regional PilotManagement of disasters and emergencies National PilotTreatment adherence National PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National InformalAccess to information, databases and tools Regional, National ‡Patient records National PilotmLearning National PilotDecision support systems National PilotCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National EstablishedDisease surveillance National Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1979National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages N/A 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% >75%
Population (000s) 429 Life expectancy at birth (years) 81
GNI per capita (PPP Int $) 28,030 Total health expenditure (% GDP) 8.7
Physician density (per 10 000 population) 3.49 ICT Development Index rank 24
Nurse & midwife density (per 10 000 population) 7.49 Mobile-cellular subscriptions (% population) 126.96
Hospital bed density (per 10 000 population) 45 Internet users (% population) 70
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
— 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring National Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Malta
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres ‡ ‡Appointment reminders National EstablishedMobile telehealth National EstablishedManagement of disasters and emergencies National EstablishedTreatment adherence National EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools International EstablishedPatient records National EstablishedmLearning International EstablishedDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring National EstablishedHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 25-50%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 3,890 Life expectancy at birth (years) 63
GNI per capita (PPP Int $) 2,850 Total health expenditure (% GDP) 3.8
Physician density (per 10 000 population) 0.13 ICT Development Index rank 133
Nurse & midwife density (per 10 000 population) 0.67 Mobile-cellular subscriptions (% population) 106.00
Hospital bed density (per 10 000 population) 4 Internet users (% population) 5.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology International PilotTeledermatology ‡ ‡Telepathology International PilotTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems No 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Mauritania
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National PilotHealth call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth International PilotManagement of disasters and emergencies National InformalTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National InformalAccess to information, databases and tools National PilotPatient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring National InformalHealth surveys National PilotDisease surveillance National Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2006National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2004National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2003Government-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 122,332 Life expectancy at birth (years) 75
GNI per capita (PPP Int $) 16,110 Total health expenditure (% GDP) 6.2
Physician density (per 10 000 population) 2.10 ICT Development Index rank 83
Nurse & midwife density (per 10 000 population) 2.53 Mobile-cellular subscriptions (% population) 83.35
Hospital bed density (per 10 000 population) 16 Internet users (% population) 38.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology Intermediate PilotTelepsychiatry National EstablishedRemote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2004Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2013
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies Yes 8% 2010
Mexico
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intermediate EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth Local PilotManagement of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Intermediate PilotHealth surveys ‡ ‡Disease surveillance Intermediate Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2008National eHealth policy or strategy Yes 58% 2008National health information system (HIS) policy or strategy Yes 66% 2011National telehealth policy or strategy Yes 22% 2008
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% >75%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2011Government-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 2,839 Life expectancy at birth (years) 68
GNI per capita (PPP Int $) 8,810 Total health expenditure (% GDP) 6
Physician density (per 10 000 population) 2.84 ICT Development Index rank 85
Nurse & midwife density (per 10 000 population) 3.62 Mobile-cellular subscriptions (% population) —
Hospital bed density (per 10 000 population) 58 Internet users (% population) 16.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate PilotTeledermatology ‡ ‡Telepathology Intermediate PilotTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2004Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 50-75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2010
Policy or strategy makes specific reference to its use in the health domain
Yes 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2005Governing the use of big data by private companies Yes 8% 2010
Mongolia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National, Intermediate, Local EstablishedHealth call centres National, Intermediate, Local Informal, EstablishedAppointment reminders Local InformalMobile telehealth ‡ ‡Management of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization Intermediate, Local InformalAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning Local InformalDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2006National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2015National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 621 Life expectancy at birth (years) 76
GNI per capita (PPP Int $) 14,600 Total health expenditure (% GDP) 6.5
Physician density (per 10 000 population) 2.11 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 5.41 Mobile-cellular subscriptions (% population) —
Hospital bed density (per 10 000 population) 39 Internet users (% population) —
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
— 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
— 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2000Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services — 56%Make general health announcements — 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns — 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Montenegro
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres Local EstablishedAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization Local InformalAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2002National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2004National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1956Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 33,008 Life expectancy at birth (years) 71
GNI per capita (PPP Int $) 7,000 Total health expenditure (% GDP) 6
Physician density (per 10 000 population) 0.62 ICT Development Index rank 89
Nurse & midwife density (per 10 000 population) 0.89 Mobile-cellular subscriptions (% population) 119.97
Hospital bed density (per 10 000 population) 11 Internet users (% population) 55
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local PilotTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Morocco
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National PilotMobile telehealth Intermediate PilotManagement of disasters and emergencies ‡ ‡Treatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National EstablishedDisease surveillance National Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2006National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 16,759 Life expectancy at birth (years) 81
GNI per capita (PPP Int $) 43,210 Total health expenditure (% GDP) 12.9
Physician density (per 10 000 population) 3.15 ICT Development Index rank 7
Nurse & midwife density (per 10 000 population) 0.16 Mobile-cellular subscriptions (% population) 117.97
Hospital bed density (per 10 000 population) 47 Internet users (% population) 93
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology Intermediate EstablishedTelepathology National EstablishedTelepsychiatry National EstablishedRemote patient monitoring Local Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2010
Policy or strategy makes specific reference to its use in the health domain
— 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Netherlands
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders Local EstablishedMobile telehealth Local EstablishedManagement of disasters and emergencies National EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records Local EstablishedmLearning International ‡Decision support systems Local EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Local EstablishedHealth surveys Local PilotDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1993National eHealth policy or strategy Yes 58% 2010National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding No 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1972Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% >75%
Population (000s) 4,506 Life expectancy at birth (years) 82
GNI per capita (PPP Int $) 30,750 Total health expenditure (% GDP) 9.7
Physician density (per 10 000 population) 2.74 ICT Development Index rank 16
Nurse & midwife density (per 10 000 population) 10.87 Mobile-cellular subscriptions (% population) 110.36
Hospital bed density (per 10 000 population) 23 Internet users (% population) 89.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology International, Regional EstablishedTeledermatology Local PilotTelepathology ‡ ‡Telepsychiatry Regional, Local EstablishedRemote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2012
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
New Zealand
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National, Intermediate, Local EstablishedAppointment reminders Local EstablishedMobile telehealth Local PilotManagement of disasters and emergencies Regional, National, Local EstablishedTreatment adherence Intermediate, Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National, Intermediate, Local EstablishedAccess to information, databases and tools National, Local EstablishedPatient records All EstablishedmLearning National, Intermediate, Local EstablishedDecision support systems International, National, Local EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys Local PilotDisease surveillance Local Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding No 40% ZeroDonor/non-public funding ‡ 63% <25%Public-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 17,831 Life expectancy at birth (years) 59
GNI per capita (PPP Int $) 910 Total health expenditure (% GDP) 6.5
Physician density (per 10 000 population) 0.02 ICT Development Index rank 157
Nurse & midwife density (per 10 000 population) 0.14 Mobile-cellular subscriptions (% population) 31.45
Hospital bed density (per 10 000 population) 3 Internet users (% population) 1.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National InformalTeledermatology National InformalTelepathology National, Intermediate InformalTelepsychiatry National InformalRemote patient monitoring National Informal
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
No N/A
Secondary care facilities(e.g. hospitals, emergency care)
No N/A
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Niger
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Reg, Nat, Intm EstablishedHealth call centres National EstablishedAppointment reminders Reg, Nat, Intm InformalMobile telehealth All InformalManagement of disasters and emergencies Reg, Nat, Intm, Loc EstablishedTreatment adherence Reg, Nat, Intm, Loc InformalAccessing/providing health information Health system level** Programme type**
Community mobilization International, National InformalAccess to information, databases and tools Intl, Reg, Nat InformalPatient records ‡ ‡mLearning International, National EstablishedDecision support systems International, National InformalCollecting health information Health system level** Programme type**
Patient monitoring National InformalHealth surveys National, Intermediate, Local EstablishedDisease surveillance National, Intermediate, Local Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1967National eHealth policy or strategy Yes 58% 1996National health information system (HIS) policy or strategy Yes 66% ‡National telehealth policy or strategy Yes 22%
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% ‡Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 5,043 Life expectancy at birth (years) 82
GNI per capita (PPP Int $) 66,520 Total health expenditure (% GDP) 9.6
Physician density (per 10 000 population) 4.28 ICT Development Index rank 6
Nurse & midwife density (per 10 000 population) 17.27 Mobile-cellular subscriptions (% population) 116.68
Hospital bed density (per 10 000 population) 33 Internet users (% population) 95
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Regional, Intermediate EstablishedTeledermatology Regional, Local Pilot, EstablishedTelepathology Regional ‡Telepsychiatry Regional Informal, Pilot, EstablishedRemote patient monitoring Regional, Intermediate, Local Informal, Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 1981Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Norway
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National ‡Health call centres ‡ ‡Appointment reminders Regional, Local ‡Mobile telehealth Local ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National ‡Access to information, databases and tools National ‡Patient records ‡ ‡mLearning National, Local ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Local ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2001National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2005Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 3,632 Life expectancy at birth (years) 76
GNI per capita (PPP Int $) 52,170 Total health expenditure (% GDP) 2.6
Physician density (per 10 000 population) 2.43 ICT Development Index rank 54
Nurse & midwife density (per 10 000 population) 5.38 Mobile-cellular subscriptions (% population) 159.25
Hospital bed density (per 10 000 population) 18 Internet users (% population) 60
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 1997Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems No 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2014
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Oman
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth ‡ ‡Management of disasters and emergencies National PilotTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records National PilotmLearning National EstablishedDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring National EstablishedHealth surveys National EstablishedDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2014National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2013Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 182,143 Life expectancy at birth (years) 66
GNI per capita (PPP Int $) 4,920 Total health expenditure (% GDP) 2.8
Physician density (per 10 000 population) 0.83 ICT Development Index rank 129
Nurse & midwife density (per 10 000 population) 0.57 Mobile-cellular subscriptions (% population) 67.06
Hospital bed density (per 10 000 population) 6 Internet users (% population) 10
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities ‡ 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local InformalTeledermatology Intermediate, Local Informal, PilotTelepathology Local InformalTelepsychiatry Local InformalRemote patient monitoring Intermediate Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2013Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 25-50%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2013Governing the use of big data by private companies No 8% N/A
Pakistan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intermediate EstablishedHealth call centres National EstablishedAppointment reminders National, Intermediate EstablishedMobile telehealth Intermediate EstablishedManagement of disasters and emergencies National, Intermediate EstablishedTreatment adherence Intermediate EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization National, Intermediate EstablishedAccess to information, databases and tools Intermediate EstablishedPatient records National, Intermediate EstablishedmLearning Reg, Nat, Intm, Loc EstablishedDecision support systems National, Intermediate EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Intermediate EstablishedHealth surveys National, Intermediate EstablishedDisease surveillance National, Intermediate Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2014National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% ‡National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 3,864 Life expectancy at birth (years) 77
GNI per capita (PPP Int $) 19,290 Total health expenditure (% GDP) 7.2
Physician density (per 10 000 population) 1.65 ICT Development Index rank 70
Nurse & midwife density (per 10 000 population) 1.40 Mobile-cellular subscriptions (% population) 178.03
Hospital bed density (per 10 000 population) 22 Internet users (% population) 45.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2012Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Panama
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National PilotHealth call centres National PilotAppointment reminders National EstablishedMobile telehealth National EstablishedManagement of disasters and emergencies ‡ ‡Treatment adherence Intermediate InformalAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National InformalPatient records ‡ ‡mLearning ‡ ‡Decision support systems Intermediate InformalCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National EstablishedDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2015National eHealth policy or strategy Yes 58% 2015National health information system (HIS) policy or strategy Yes 66% 1996National telehealth policy or strategy Yes 22% 2014
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding Yes 40% 25-50%Donor/non-public funding Yes 63% 25-50%Public-private partnerships Yes 42% 25-50%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2010Government-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 6,802 Life expectancy at birth (years) 75
GNI per capita (PPP Int $) 7,640 Total health expenditure (% GDP) 9
Physician density (per 10 000 population) 1.23 ICT Development Index rank 103
Nurse & midwife density (per 10 000 population) 1.00 Mobile-cellular subscriptions (% population) —
Hospital bed density (per 10 000 population) 13 Internet users (% population) 27.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
— 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine No 58%Dentistry Yes 39%Public health No 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2010Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 50-75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Paraguay
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth National EstablishedManagement of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records National EstablishedmLearning National EstablishedDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring National EstablishedHealth surveys ‡ ‡Disease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2010National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy Yes 22% 2005
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 30,376 Life expectancy at birth (years) 77
GNI per capita (PPP Int $) 11,360 Total health expenditure (% GDP) 5.3
Physician density (per 10 000 population) 1.13 ICT Development Index rank 92
Nurse & midwife density (per 10 000 population) 1.51 Mobile-cellular subscriptions (% population) —
Hospital bed density (per 10 000 population) 15 Internet users (% population) 38.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate, Local InformalTeledermatology Local InformalTelepathology Intermediate, Local InformalTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health No 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2015Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
No N/A
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Peru
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National, Local EstablishedHealth call centres National, Intermediate EstablishedAppointment reminders Local EstablishedMobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National EstablishedPatient records National ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance Intermediate Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1998National eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy Yes 66% 2007National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 98,394 Life expectancy at birth (years) 69
GNI per capita (PPP Int $) 7,820 Total health expenditure (% GDP) 4.4
Physician density (per 10 000 population) 1.15 ICT Development Index rank 98
Nurse & midwife density (per 10 000 population) 6.00 Mobile-cellular subscriptions (% population) 106.51
Hospital bed density (per 10 000 population) 5 Internet users (% population) 36.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology International EstablishedTeledermatology Intermediate EstablishedTelepathology Local EstablishedTelepsychiatry International InformalRemote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems No 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Philippines
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres Local PilotAppointment reminders National, Intermediate PilotMobile telehealth Regional PilotManagement of disasters and emergencies National EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National PilotAccess to information, databases and tools International, National EstablishedPatient records Local EstablishedmLearning Local InformalDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys National Pilot, EstablishedDisease surveillance Regional Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2004National eHealth policy or strategy Yes 58% 2011National health information system (HIS) policy or strategy Yes 66% 2011National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding — 63% ‡Public-private partnerships — 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2013Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 38,217 Life expectancy at birth (years) 77
GNI per capita (PPP Int $) 22,300 Total health expenditure (% GDP) 6.7
Physician density (per 10 000 population) 2.22 ICT Development Index rank 37
Nurse & midwife density (per 10 000 population) 6.16 Mobile-cellular subscriptions (% population) 140.34
Hospital bed density (per 10 000 population) 67 Internet users (% population) 65
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology ‡ ‡Telepathology Local PilotTelepsychiatry ‡ ‡Remote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Poland
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders National EstablishedMobile telehealth Local InformalManagement of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools Local InformalPatient records ‡ ‡mLearning ‡ ‡Decision support systems Local PilotCollecting health information Health system level** Programme type**
Patient monitoring Local PilotHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1979National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy Yes 22% 2013
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages N/A 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 10,608 Life expectancy at birth (years) 81
GNI per capita (PPP Int $) 25,360 Total health expenditure (% GDP) 9.7
Physician density (per 10 000 population) 4.10 ICT Development Index rank 36
Nurse & midwife density (per 10 000 population) 6.11 Mobile-cellular subscriptions (% population) 116.11
Hospital bed density (per 10 000 population) 33 Internet users (% population) 64
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities ‡ 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology Regional EstablishedTelepsychiatry ‡ ‡Remote patient monitoring National Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2012Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Portugal
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth ‡ ‡Management of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records National InformalmLearning ‡ ‡Decision support systems Local PilotCollecting health information Health system level** Programme type**
Patient monitoring National PilotHealth surveys ‡ ‡Disease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2011National eHealth policy or strategy Yes 58% 2015National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding — 40% ZeroDonor/non-public funding — 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth — 74% N/AHealth professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 2,169 Life expectancy at birth (years) 79
GNI per capita (PPP Int $) 123,860 Total health expenditure (% GDP) 2.2
Physician density (per 10 000 population) 7.74 ICT Development Index rank 31
Nurse & midwife density (per 10 000 population) 11.87 Mobile-cellular subscriptions (% population) 126.86
Hospital bed density (per 10 000 population) 12 Internet users (% population) 88.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
— 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems — 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services — 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Qatar
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National PilotMobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence Intermediate PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys Local InformalDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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Republic of MoldovaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1995National eHealth policy or strategy Yes 58% 2004National health information system (HIS) policy or strategy Yes 66% 2004National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% 25-50%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1989Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 3,487 Life expectancy at birth (years) 70
GNI per capita (PPP Int $) 5,190 Total health expenditure (% GDP) 11.8
Physician density (per 10 000 population) 2.98 ICT Development Index rank 65
Nurse & midwife density (per 10 000 population) 6.40 Mobile-cellular subscriptions (% population) 101.99
Hospital bed density (per 10 000 population) 62 Internet users (% population) 43.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National PilotTeledermatology ‡ ‡Telepathology National EstablishedTelepsychiatry ‡ ‡Remote patient monitoring National Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2014Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 50-75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2013
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Republic of Moldova
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National PilotMobile telehealth Regional InformalManagement of disasters and emergencies National EstablishedTreatment adherence ‡ PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools ‡ ‡Patient records National EstablishedmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring National PilotHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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RomaniaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy ‡ 75% ‡National eHealth policy or strategy ‡ 58% ‡National health information system (HIS) policy or strategy ‡ 66% ‡National telehealth policy or strategy ‡ 22% ‡
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding ‡ 77% ‡Private or commercial funding ‡ 40% ‡Donor/non-public funding ‡ 63% ‡Public-private partnerships ‡ 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism ‡ 28% ‡Government-supported Internet sites in multiple languages ‡ 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth ‡ 74% ‡Health professionals – In-service training in eHealth ‡ 77% ‡
Population (000s) 21,699 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 18,060 Total health expenditure (% GDP) 5.3
Physician density (per 10 000 population) 2.45 ICT Development Index rank 55
Nurse & midwife density (per 10 000 population) 5.62 Mobile-cellular subscriptions (% population) 104.99
Hospital bed density (per 10 000 population) 66 Internet users (% population) 50
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
— 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems ‡ 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2014Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
‡ 18% ‡
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns ‡ 78%Help manage patient appointments ‡ 24%Seek feedback on services ‡ 56%Make general health announcements ‡ 72%Make emergency announcements ‡ 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues ‡ 79%Help decide what health services to use ‡ 56%Provide feedback to health facilities or health professionals ‡ 62%Run community-based health campaigns ‡ 62%Participate in community-based health forums ‡ 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Romania
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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Russian FederationC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1991National eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy Yes 66% 2011National telehealth policy or strategy Yes 22% 2008
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1991Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 142,834 Life expectancy at birth (years) 69
GNI per capita (PPP Int $) 23,200 Total health expenditure (% GDP) 6.5
Physician density (per 10 000 population) — ICT Development Index rank 40
Nurse & midwife density (per 10 000 population) — Mobile-cellular subscriptions (% population) 182.92
Hospital bed density (per 10 000 population) 97 Internet users (% population) 53.3
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
— 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology National InformalTelepathology National PilotTelepsychiatry National InformalRemote patient monitoring Intermediate Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2013Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 50-75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2010
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Russian Federation
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres Intermediate, Local PilotAppointment reminders Intermediate Pilot, EstablishedMobile telehealth National, Intermediate Pilot, EstablishedManagement of disasters and emergencies National EstablishedTreatment adherence Local InformalAccessing/providing health information Health system level** Programme type**
Community mobilization Intermediate, Local Pilot
Access to information, databases and toolsInternational, Regional,
NationalInformal
Patient records National Pilot, EstablishedmLearning National PilotDecision support systems National InformalCollecting health information Health system level** Programme type**
Patient monitoring Intermediate PilotHealth surveys Local PilotDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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RwandaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy ‡ 75% ‡National eHealth policy or strategy Yes 58% 2015National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 25-50%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2015Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 11,777 Life expectancy at birth (years) 65
GNI per capita (PPP Int $) 1,430 Total health expenditure (% GDP) 11.1
Physician density (per 10 000 population) 0.06 ICT Development Index rank 141
Nurse & midwife density (per 10 000 population) 0.69 Mobile-cellular subscriptions (% population) 49.67
Hospital bed density (per 10 000 population) 16 Internet users (% population) 8
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
‡ 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
‡ 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format ‡ 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR ‡ 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
‡ 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR ‡ 22%
Governs the sharing of personal and health data between research entities ‡ 39%Allows individuals electronic access to their own health-related data when held in an EHR ‡ 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
‡ 32%
Allows individuals to demand the deletion of health-related data from their EHR ‡ 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
‡ 28%
Governs civil registration and vital statistics ‡ 76%Governs national identification management systems ‡ 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring Intermediate Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system ‡ ‡Legislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
No N/A
Secondary care facilities(e.g. hospitals, emergency care)
No N/A
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems ‡ 58%Supply chain management information systems ‡ 58%Human resources for health information systems ‡ 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
‡ 18% ‡
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns ‡ 78%Help manage patient appointments ‡ 24%Seek feedback on services ‡ 56%Make general health announcements ‡ 72%Make emergency announcements ‡ 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues ‡ 79%Help decide what health services to use ‡ 56%Provide feedback to health facilities or health professionals ‡ 62%Run community-based health campaigns ‡ 62%Participate in community-based health forums ‡ 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector ‡ 17% ‡Governing the use of big data by private companies ‡ 8% ‡
Rwanda
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth ‡ ‡Management of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools ‡ ‡Patient records National EstablishedmLearning ‡ ‡Decision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring National EstablishedHealth surveys ‡ ‡Disease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1955National eHealth policy or strategy Yes 58% 1990National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ‡Private or commercial funding No 40% ‡Donor/non-public funding No 63% ‡Public-private partnerships No 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 31 Life expectancy at birth (years) 83
GNI per capita (PPP Int $) — Total health expenditure (% GDP) 6.5
Physician density (per 10 000 population) 5.10 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 8.83 Mobile-cellular subscriptions (% population) 115.21
Hospital bed density (per 10 000 population) — Internet users (% population) 50.9
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 1990Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns — 78%Help manage patient appointments — 24%Seek feedback on services — 56%Make general health announcements — 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2006Governing the use of big data by private companies No 8% N/A
San Marino
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2013National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 14,133 Life expectancy at birth (years) 64
GNI per capita (PPP Int $) 2,240 Total health expenditure (% GDP) 4.2
Physician density (per 10 000 population) 0.06 ICT Development Index rank 124
Nurse & midwife density (per 10 000 population) 0.42 Mobile-cellular subscriptions (% population) 83.57
Hospital bed density (per 10 000 population) 3 Internet users (% population) 19.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate EstablishedTeledermatology Local EstablishedTelepathology National EstablishedTelepsychiatry ‡ ‡Remote patient monitoring International, Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2013
Policy or strategy makes specific reference to its use in the health domain
No 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Senegal
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Local PilotHealth call centres International EstablishedAppointment reminders Regional, National, Local PilotMobile telehealth Local Informal, PilotManagement of disasters and emergencies National EstablishedTreatment adherence International, Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools International, Local Pilot, EstablishedPatient records Intermediate, Local Pilot, EstablishedmLearning International, National EstablishedDecision support systems Local Informal, PilotCollecting health information Health system level** Programme type**
Patient monitoring Local PilotHealth surveys National EstablishedDisease surveillance National Pilot, Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy ‡ 58% ‡National health information system (HIS) policy or strategy Yes 66% 2009National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships — 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 9,511 Life expectancy at birth (years) 75
GNI per capita (PPP Int $) 12,020 Total health expenditure (% GDP) 10.6
Physician density (per 10 000 population) 2.11 ICT Development Index rank 56
Nurse & midwife density (per 10 000 population) — Mobile-cellular subscriptions (% population) 117.85
Hospital bed density (per 10 000 population) 54 Internet users (% population) 48.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Serbia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% ZeroPrivate or commercial funding Yes 40% ZeroDonor/non-public funding Yes 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth No 77% N/A
Population (000s) 93 Life expectancy at birth (years) 74
GNI per capita (PPP Int $) 23,270 Total health expenditure (% GDP) 4
Physician density (per 10 000 population) 1.07 ICT Development Index rank 64
Nurse & midwife density (per 10 000 population) 4.81 Mobile-cellular subscriptions (% population) 147.80
Hospital bed density (per 10 000 population) 36 Internet users (% population) 47.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
TeleradiologyInternational, National,
IntermediateInformal
TeledermatologyInternational, National,
IntermediateInformal
TelepathologyInternational, National,
IntermediateInformal
Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns No 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Seychelles
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres National InformalAppointment reminders National InformalMobile telehealth International, National InformalManagement of disasters and emergencies National InformalTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National InformalAccess to information, databases and tools International, National InformalPatient records International, National InformalmLearning International, National ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National InformalDisease surveillance International, National Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy Yes 58% 2003National health information system (HIS) policy or strategy Yes 66% 2009National telehealth policy or strategy Yes 22% 2014
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% ‡Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% >75%
Population (000s) 5,412 Life expectancy at birth (years) 83
GNI per capita (PPP Int $) 76,850 Total health expenditure (% GDP) 4.6
Physician density (per 10 000 population) 1.95 ICT Development Index rank 15
Nurse & midwife density (per 10 000 population) 5.76 Mobile-cellular subscriptions (% population) 152.13
Hospital bed density (per 10 000 population) 31 Internet users (% population) 74.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems ‡ 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology International EstablishedTeledermatology Intermediate EstablishedTelepathology Intermediate EstablishedTelepsychiatry Intermediate InformalRemote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health No 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2011Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 50-75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 50-75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 50-75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% ‡
Policy or strategy makes specific reference to its use in the health domain
Yes 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Singapore
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres Intermediate EstablishedAppointment reminders Intermediate EstablishedMobile telehealth Intermediate EstablishedManagement of disasters and emergencies National EstablishedTreatment adherence Intermediate EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools Intermediate EstablishedPatient records National EstablishedmLearning National EstablishedDecision support systems Local InformalCollecting health information Health system level** Programme type**
Patient monitoring Intermediate EstablishedHealth surveys National EstablishedDisease surveillance Intermediate Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% ‡Government-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 2,072 Life expectancy at birth (years) 80
GNI per capita (PPP Int $) 28,130 Total health expenditure (% GDP) 9.2
Physician density (per 10 000 population) — ICT Development Index rank 28
Nurse & midwife density (per 10 000 population) — Mobile-cellular subscriptions (% population) 108.61
Hospital bed density (per 10 000 population) 46 Internet users (% population) 70
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR — 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% ‡Governing the use of big data by private companies Yes 8% ‡
Slovenia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intermediate EstablishedHealth call centres ‡ ‡Appointment reminders Local ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National EstablishedPatient records Local PilotmLearning Local InformalDecision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring Local PilotHealth surveys ‡ ‡Disease surveillance Local Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2014National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2012National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages N/A 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth — 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 10,496 Life expectancy at birth (years) 54
GNI per capita (PPP Int $) — Total health expenditure (% GDP) —
Physician density (per 10 000 population) 0.04 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 0.11 Mobile-cellular subscriptions (% population) 22.56
Hospital bed density (per 10 000 population) — Internet users (% population) 1.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
— 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
— 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR — 22%
Governs the sharing of personal and health data between research entities — 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems — 58%Human resources for health information systems Yes 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments ‡ 24%Seek feedback on services ‡ 56%Make general health announcements ‡ 72%Make emergency announcements ‡ 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use ‡ 56%Provide feedback to health facilities or health professionals ‡ 62%Run community-based health campaigns ‡ 62%Participate in community-based health forums ‡ 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector — 17% N/AGoverning the use of big data by private companies — 8% N/A
Somalia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy Yes 66% 2011National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 25-50%Public-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth No 77% N/A
Population (000s) 52,776 Life expectancy at birth (years) 60
GNI per capita (PPP Int $) 12,240 Total health expenditure (% GDP) 8.9
Physician density (per 10 000 population) 0.78 ICT Development Index rank 84
Nurse & midwife density (per 10 000 population) 5.11 Mobile-cellular subscriptions (% population) 130.56
Hospital bed density (per 10 000 population) 28 Internet users (% population) 41
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
— 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities — 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
‡ 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
‡ 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems ‡ 58%Supply chain management information systems ‡ 58%Human resources for health information systems ‡ 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services — 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
South Africa
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres Regional EstablishedAppointment reminders Regional PilotMobile telehealth Local PilotManagement of disasters and emergencies ‡ ‡Treatment adherence Regional, National, Local Pilot, EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization National PilotAccess to information, databases and tools Local PilotPatient records National, Local PilotmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring National EstablishedHealth surveys Regional EstablishedDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 11,296 Life expectancy at birth (years) 56
GNI per capita (PPP Int $) 2,190 Total health expenditure (% GDP) 2.2
Physician density (per 10 000 population) — ICT Development Index rank —
Nurse & midwife density (per 10 000 population) — Mobile-cellular subscriptions (% population) 21.22
Hospital bed density (per 10 000 population) — Internet users (% population) —
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
South Sudan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres Intermediate, Local PilotAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National, Intermediate, Local EstablishedAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1978National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 1987National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 1978Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 46,927 Life expectancy at birth (years) 83
GNI per capita (PPP Int $) 31,850 Total health expenditure (% GDP) 8.9
Physician density (per 10 000 population) 4.95 ICT Development Index rank 27
Nurse & midwife density (per 10 000 population) 5.67 Mobile-cellular subscriptions (% population) 108.36
Hospital bed density (per 10 000 population) 32 Internet users (% population) 72
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology All EstablishedTeledermatology Intl, Reg, Intm, Loc EstablishedTelepathology Regional, Intermediate, Local Pilot, EstablishedTelepsychiatry Regional, Intermediate, Local Pilot, EstablishedRemote patient monitoring Reg, Nat, Intm, Loc Pilot, Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2009Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 50-75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 50-75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Spain
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intl, Reg, Nat, Loc EstablishedHealth call centres All Informal, EstablishedAppointment reminders Regional EstablishedMobile telehealth Regional EstablishedManagement of disasters and emergencies Regional PilotTreatment adherence Regional, Local Pilot, EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization Regional PilotAccess to information, databases and tools National Established
Patient recordsInternational, Regional,
NationalPilot, Established
mLearning Local InformalDecision support systems Regional EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Regional, Local PilotHealth surveys ‡ ‡Disease surveillance Regional Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy Yes 58% 2005National health information system (HIS) policy or strategy Yes 66% 2012National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 37,964 Life expectancy at birth (years) 63
GNI per capita (PPP Int $) 2,370 Total health expenditure (% GDP) 6.5
Physician density (per 10 000 population) 0.28 ICT Development Index rank 119
Nurse & midwife density (per 10 000 population) 0.84 Mobile-cellular subscriptions (% population) 74.36
Hospital bed density (per 10 000 population) 7 Internet users (% population) 21
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR — 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National PilotTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues — 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Sudan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National, Intermediate EstablishedHealth call centres National, Intermediate EstablishedAppointment reminders ‡ ‡Mobile telehealth Intermediate EstablishedManagement of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems Intermediate EstablishedCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National EstablishedDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% 2010National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding — 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% >75%
Population (000s) 9,571 Life expectancy at birth (years) 82
GNI per capita (PPP Int $) 44,760 Total health expenditure (% GDP) 9.7
Physician density (per 10 000 population) 3.93 ICT Development Index rank 2
Nurse & midwife density (per 10 000 population) 0.74 Mobile-cellular subscriptions (% population) 124.57
Hospital bed density (per 10 000 population) 28 Internet users (% population) 94
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
— 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities — 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
TeleradiologyInternational, Regional,
NationalEstablished
Teledermatology Intermediate, Local Pilot, EstablishedTelepathology Intermediate EstablishedTelepsychiatry National, Intermediate Pilot, EstablishedRemote patient monitoring International, Intermediate Pilot, Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments — 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Sweden
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency International EstablishedHealth call centres National EstablishedAppointment reminders National, Intermediate EstablishedMobile telehealth National, Intermediate Established
Management of disasters and emergenciesInternational, National,
IntermediateEstablished
Treatment adherence Intermediate EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools National EstablishedPatient records Intermediate EstablishedmLearning National EstablishedDecision support systems National, Intermediate EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Intermediate EstablishedHealth surveys Intermediate EstablishedDisease surveillance Intermediate Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1996National eHealth policy or strategy Yes 58% 2007National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding No 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2010Government-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% >75%
Population (000s) 8,078 Life expectancy at birth (years) 83
GNI per capita (PPP Int $) 56,580 Total health expenditure (% GDP) 11.5
Physician density (per 10 000 population) 4.05 ICT Development Index rank 13
Nurse & midwife density (per 10 000 population) 0.32 Mobile-cellular subscriptions (% population) 130.22
Hospital bed density (per 10 000 population) 52 Internet users (% population) 85.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Regional EstablishedTeledermatology Regional InformalTelepathology Local InformalTelepsychiatry ‡ ‡Remote patient monitoring Local Informal
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services — 56%Make general health announcements No 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns No 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Switzerland
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Regional EstablishedHealth call centres Regional EstablishedAppointment reminders ‡ ‡Mobile telehealth Local InformalManagement of disasters and emergencies Local InformalTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools Local InformalPatient records Regional PilotmLearning Local InformalDecision support systems Local InformalCollecting health information Health system level** Programme type**
Patient monitoring Regional PilotHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1975National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 1990National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding No 77% ZeroPrivate or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages N/A 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 21,898 Life expectancy at birth (years) 76
GNI per capita (PPP Int $) — Total health expenditure (% GDP) 3.3
Physician density (per 10 000 population) 1.46 ICT Development Index rank 102
Nurse & midwife density (per 10 000 population) 1.87 Mobile-cellular subscriptions (% population) 59.30
Hospital bed density (per 10 000 population) 15 Internet users (% population) 24.3
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems No 58%Human resources for health information systems Yes 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Syrian Arab Republic
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth ‡ ‡Management of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools International EstablishedPatient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2010National eHealth policy or strategy ‡ 58% ‡National health information system (HIS) policy or strategy Yes 66% 2011National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 25-50%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 8,208 Life expectancy at birth (years) 69
GNI per capita (PPP Int $) 2,500 Total health expenditure (% GDP) 6.8
Physician density (per 10 000 population) 1.92 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 5.02 Mobile-cellular subscriptions (% population) 81.51
Hospital bed density (per 10 000 population) 52 Internet users (% population) 14.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring Regional, National Informal
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2013Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns ‡ 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Tajikistan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Regional EstablishedHealth call centres Regional, National InformalAppointment reminders Regional EstablishedMobile telehealth Regional, National EstablishedManagement of disasters and emergencies Regional, National EstablishedTreatment adherence Regional EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization Regional, National EstablishedAccess to information, databases and tools Regional InformalPatient records Regional, National InformalmLearning Regional, National InformalDecision support systems Regional, National InformalCollecting health information Health system level** Programme type**
Patient monitoring Regional, National EstablishedHealth surveys Regional, National EstablishedDisease surveillance Regional Informal
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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Timor-LesteC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2010National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy Yes 66% 2012National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% ‡Private or commercial funding Yes 40% ‡Donor/non-public funding Yes 63% ‡Public-private partnerships Yes 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages — 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth No 74% N/AHealth professionals – In-service training in eHealth No 77% N/A
Population (000s) 1,133 Life expectancy at birth (years) 67
GNI per capita (PPP Int $) 6,410 Total health expenditure (% GDP) 1.3
Physician density (per 10 000 population) 0.07 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 1.11 Mobile-cellular subscriptions (% population) 55.74
Hospital bed density (per 10 000 population) 59 Internet users (% population) 0.9
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes ‡Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
No N/A
Secondary care facilities(e.g. hospitals, emergency care)
No N/A
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems No 69%
WHO South-East Asia Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments — 24%Seek feedback on services — 56%Make general health announcements Yes 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns — 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector — 17% N/AGoverning the use of big data by private companies — 8% N/A
Timor-Leste
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders Intermediate EstablishedMobile telehealth ‡ ‡Management of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization Intermediate EstablishedAccess to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys Local PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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Trinidad and TobagoC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% ‡National eHealth policy or strategy Yes 58% ‡National health information system (HIS) policy or strategy Yes 66% ‡National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding — 40% ‡Donor/non-public funding Yes 63% <25%Public-private partnerships — 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 1,341 Life expectancy at birth (years) 71
GNI per capita (PPP Int $) 26,210 Total health expenditure (% GDP) 5.5
Physician density (per 10 000 population) 1.18 ICT Development Index rank 66
Nurse & midwife density (per 10 000 population) 3.56 Mobile-cellular subscriptions (% population) 140.84
Hospital bed density (per 10 000 population) 26 Internet users (% population) 59.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR — 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology International InformalTeledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems — 58%Supply chain management information systems No 58%Human resources for health information systems — 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Trinidad and Tobago
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres ‡ ‡Appointment reminders Local InformalMobile telehealth Local InformalManagement of disasters and emergencies National PilotTreatment adherence Intermediate InformalAccessing/providing health information Health system level** Programme type**
Community mobilization Local InformalAccess to information, databases and tools International EstablishedPatient records Intermediate PilotmLearning International EstablishedDecision support systems International EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Local InformalHealth surveys National PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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TunisiaC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy ‡ 75% ‡National eHealth policy or strategy ‡ 58% ‡National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy ‡ 22% ‡
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding ‡ 77% >75%Private or commercial funding ‡ 40% ‡Donor/non-public funding — 63% ‡Public-private partnerships ‡ 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism ‡ 28% ‡Government-supported Internet sites in multiple languages ‡ 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth ‡ 74% ‡Health professionals – In-service training in eHealth ‡ 77% ‡
Population (000s) 10,997 Life expectancy at birth (years) 76
GNI per capita (PPP Int $) 10,960 Total health expenditure (% GDP) 7.1
Physician density (per 10 000 population) 1.22 ICT Development Index rank 91
Nurse & midwife density (per 10 000 population) 3.28 Mobile-cellular subscriptions (% population) 118.08
Hospital bed density (per 10 000 population) 21 Internet users (% population) 41.4
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
‡ 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
‡ 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format ‡ 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR ‡ 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
‡ 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR ‡ 22%
Governs the sharing of personal and health data between research entities ‡ 39%Allows individuals electronic access to their own health-related data when held in an EHR ‡ 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
‡ 32%
Allows individuals to demand the deletion of health-related data from their EHR ‡ 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
‡ 28%
Governs civil registration and vital statistics ‡ 76%Governs national identification management systems ‡ 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology ‡ ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine No 58%Dentistry No 39%Public health No 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system ‡ ‡Legislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
No N/A
Secondary care facilities(e.g. hospitals, emergency care)
No N/A
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems No 35%Pathology information systems No 18%Pharmacy information systems No 33%PACS No 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems ‡ 58%Supply chain management information systems ‡ 58%Human resources for health information systems ‡ 69%
WHO Eastern Mediterranean Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
‡ 18% ‡
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns ‡ 78%Help manage patient appointments ‡ 24%Seek feedback on services ‡ 56%Make general health announcements ‡ 72%Make emergency announcements ‡ 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues ‡ 79%Help decide what health services to use ‡ 56%Provide feedback to health facilities or health professionals ‡ 62%Run community-based health campaigns ‡ 62%Participate in community-based health forums ‡ 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector ‡ 17% ‡Governing the use of big data by private companies ‡ 8% ‡
Tunisia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records ‡ ‡mLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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TurkeyC
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2013National eHealth policy or strategy No 58% N/ANational health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% ‡Health professionals – In-service training in eHealth — 77% N/A
Population (000s) 74,933 Life expectancy at birth (years) 75
GNI per capita (PPP Int $) 18,760 Total health expenditure (% GDP) 5.6
Physician density (per 10 000 population) 1.71 ICT Development Index rank 69
Nurse & midwife density (per 10 000 population) 2.40 Mobile-cellular subscriptions (% population) 91.46
Hospital bed density (per 10 000 population) 25 Internet users (% population) 45.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National PilotTelepathology National PilotTelepsychiatry National PilotRemote patient monitoring National Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2008Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes >75%
Secondary care facilities(e.g. hospitals, emergency care)
Yes >75%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes >75%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
— 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector — 17% N/AGoverning the use of big data by private companies — 8% N/A
Turkey
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National PilotMobile telehealth National PilotManagement of disasters and emergencies National EstablishedTreatment adherence National EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization National PilotAccess to information, databases and tools National EstablishedPatient records National EstablishedmLearning National PilotDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring National EstablishedHealth surveys National EstablishedDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2010National eHealth policy or strategy Yes 58% 2010National health information system (HIS) policy or strategy Yes 66% 2010National telehealth policy or strategy Yes 22% 2006
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding — 40% ‡Donor/non-public funding — 63% ‡Public-private partnerships — 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 5,240 Life expectancy at birth (years) 64
GNI per capita (PPP Int $) 12,920 Total health expenditure (% GDP) 2
Physician density (per 10 000 population) 4.18 ICT Development Index rank —
Nurse & midwife density (per 10 000 population) 9.04 Mobile-cellular subscriptions (% population) 76.42
Hospital bed density (per 10 000 population) 40 Internet users (% population) 7.2
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR ‡ 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems — 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National PilotTeledermatology National PilotTelepathology National PilotTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health No 50%Nursing & midwifery No 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2010Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes 25-50%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 25-50%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems No 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems No 58%Human resources for health information systems No 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues No 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector ‡ 17% ‡Governing the use of big data by private companies ‡ 8% ‡
Turkmenistan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency ‡ ‡Health call centres ‡ ‡Appointment reminders ‡ ‡Mobile telehealth Intl, Reg, Nat ‡Management of disasters and emergencies Intl, Reg, Nat ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National ‡Access to information, databases and tools Intl, Reg, Nat ‡Patient records Regional, National ‡mLearning ‡ ‡Decision support systems Regional, National ‡Collecting health information Health system level** Programme type**
Patient monitoring National ‡Health surveys National ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2000National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy Yes 66% 2009National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% <25%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2000Government-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 50-75%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 37,579 Life expectancy at birth (years) 59
GNI per capita (PPP Int $) 1,370 Total health expenditure (% GDP) 9.8
Physician density (per 10 000 population) 0.12 ICT Development Index rank 130
Nurse & midwife density (per 10 000 population) 1.31 Mobile-cellular subscriptions (% population) 45.00
Hospital bed density (per 10 000 population) 5 Internet users (% population) 14.7
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology National EstablishedTelepathology National EstablishedTelepsychiatry National PilotRemote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2008
Policy or strategy makes specific reference to its use in the health domain
Yes 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Uganda
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Intermediate PilotHealth call centres Local PilotAppointment reminders National PilotMobile telehealth Local InformalManagement of disasters and emergencies Regional EstablishedTreatment adherence Intermediate PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National PilotAccess to information, databases and tools All EstablishedPatient records Local EstablishedmLearning All EstablishedDecision support systems Local EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Local EstablishedHealth surveys Regional, National Established
Disease surveillanceInternational, Regional,
NationalEstablished
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1993National eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy Yes 66% 2012National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism Yes 28% 2012Government-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% 25-50%
Population (000s) 45,239 Life expectancy at birth (years) 71
GNI per capita (PPP Int $) 8,960 Total health expenditure (% GDP) 7.8
Physician density (per 10 000 population) 3.54 ICT Development Index rank 68
Nurse & midwife density (per 10 000 population) 7.67 Mobile-cellular subscriptions (% population) 130.34
Hospital bed density (per 10 000 population) 87 Internet users (% population) 33.7
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics No 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local PilotTeledermatology Intermediate PilotTelepathology Regional PilotTelepsychiatry Intermediate InformalRemote patient monitoring Local Informal
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 39%Public health Yes 50%Nursing & midwifery No 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns No 78%Help manage patient appointments No 24%Seek feedback on services No 56%Make general health announcements No 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns No 62%Participate in community-based health forums No 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Ukraine
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Regional, Local Pilot, EstablishedHealth call centres Local Informal, PilotAppointment reminders Local InformalMobile telehealth Intermediate InformalManagement of disasters and emergencies National EstablishedTreatment adherence Local InformalAccessing/providing health information Health system level** Programme type**
Community mobilization Local InformalAccess to information, databases and tools National EstablishedPatient records Intermediate PilotmLearning Intermediate InformalDecision support systems Intermediate InformalCollecting health information Health system level** Programme type**
Patient monitoring Intermediate InformalHealth surveys Intermediate InformalDisease surveillance Intermediate Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2012National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy Yes 66% 2014National telehealth policy or strategy Yes 22% 2012
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% >75%Private or commercial funding No 40% ZeroDonor/non-public funding No 63% ZeroPublic-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 63,136 Life expectancy at birth (years) 81
GNI per capita (PPP Int $) 35,760 Total health expenditure (% GDP) 9.1
Physician density (per 10 000 population) 2.81 ICT Development Index rank 8
Nurse & midwife density (per 10 000 population) 8.80 Mobile-cellular subscriptions (% population) 135.29
Hospital bed density (per 10 000 population) 33 Internet users (% population) 87
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
Yes 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local InformalTeledermatology Local InformalTelepathology Local InformalTelepsychiatry Local InformalRemote patient monitoring Intermediate Established
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
Yes 18% 2012
Policy or strategy makes specific reference to its use in the health domain
Yes 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2014Governing the use of big data by private companies Yes 8% ‡
United Kingdom of Great Britain and Northern Ireland
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres Intermediate EstablishedAppointment reminders Intermediate EstablishedMobile telehealth Intermediate InformalManagement of disasters and emergencies National EstablishedTreatment adherence Intermediate EstablishedAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ EstablishedAccess to information, databases and tools National EstablishedPatient records National EstablishedmLearning National EstablishedDecision support systems Intermediate EstablishedCollecting health information Health system level** Programme type**
Patient monitoring Intermediate InformalHealth surveys Intermediate EstablishedDisease surveillance Intermediate Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% 2005National health information system (HIS) policy or strategy Yes 66% 2015National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% ‡Private or commercial funding Yes 40% ‡Donor/non-public funding No 63% ‡Public-private partnerships No 42% ‡
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 320,051 Life expectancy at birth (years) 79
GNI per capita (PPP Int $) 53,960 Total health expenditure (% GDP) 17.1
Physician density (per 10 000 population) 2.45 ICT Development Index rank 17
Nurse & midwife density (per 10 000 population) 9.82 Mobile-cellular subscriptions (% population) 95.45
Hospital bed density (per 10 000 population) 30 Internet users (% population) 81
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems No 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate ‡Teledermatology Intermediate ‡Telepathology Intermediate ‡Telepsychiatry Intermediate ‡Remote patient monitoring Intermediate ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 39%Public health N/A 50%Nursing & midwifery N/A 47%Pharmacy N/A 38%Biomedical/Life sciences N/A 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems — 58%Human resources for health information systems — 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments — 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals — 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
United States of America
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders ‡ ‡Mobile telehealth National EstablishedManagement of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records National EstablishedmLearning National EstablishedDecision support systems National EstablishedCollecting health information Health system level** Programme type**
Patient monitoring National EstablishedHealth surveys ‡ ‡Disease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2007National eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy No 66% N/ANational telehealth policy or strategy Yes 22% 2014
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 25-50%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 50-75%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism N/A 28% N/AGovernment-supported Internet sites in multiple languages N/A 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% 50-75%
Population (000s) 3,407 Life expectancy at birth (years) 77
GNI per capita (PPP Int $) 18,930 Total health expenditure (% GDP) 8.8
Physician density (per 10 000 population) 3.74 ICT Development Index rank 47
Nurse & midwife density (per 10 000 population) 5.55 Mobile-cellular subscriptions (% population) 147.13
Hospital bed density (per 10 000 population) 12 Internet users (% population) 55.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR Yes 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities Yes 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR Yes 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National PilotTeledermatology Local InformalTelepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2014Legislation governing the use of the national EHR system YesHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes <25%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems No 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system No 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Region of the Americas
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use No 56%Provide feedback to health facilities or health professionals No 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies — 8% N/A
Uruguay
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National EstablishedAppointment reminders National EstablishedMobile telehealth National InformalManagement of disasters and emergencies ‡ ‡Treatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National EstablishedAccess to information, databases and tools International EstablishedPatient records National EstablishedmLearning National EstablishedDecision support systems Local InformalCollecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys National PilotDisease surveillance ‡ ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 1996National eHealth policy or strategy Yes 58% 2009National health information system (HIS) policy or strategy Yes 66% 2013National telehealth policy or strategy Yes 22% 2011
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% 50-75%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% 25-50%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism — 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% >75%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 28,934 Life expectancy at birth (years) 69
GNI per capita (PPP Int $) 5,340 Total health expenditure (% GDP) 6.1
Physician density (per 10 000 population) 2.53 ICT Development Index rank 104
Nurse & midwife density (per 10 000 population) 11.94 Mobile-cellular subscriptions (% population) 71.03
Hospital bed density (per 10 000 population) 46 Internet users (% population) 36.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
Yes 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
Yes 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR Yes 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR Yes 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
Yes 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Local InformalTeledermatology Local InformalTelepathology National EstablishedTelepsychiatry ‡ ‡Remote patient monitoring Intermediate Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry No 30%Public health Yes 47%Nursing & midwifery No 46%Pharmacy Yes 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2015Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes <25%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
Yes 25-50%
Other electronic systems Country response Global "yes" response§
Laboratory information systems Yes 35%Pathology information systems Yes 18%Pharmacy information systems Yes 33%PACS Yes 26%Automatic vaccination alerting system Yes 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO European Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments No 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements No 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% 2013Governing the use of big data by private companies — 8% N/A
Uzbekistan
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National EstablishedHealth call centres National PilotAppointment reminders Local InformalMobile telehealth Intermediate PilotManagement of disasters and emergencies ‡ ‡Treatment adherence Local InformalAccessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools National EstablishedPatient records National PilotmLearning National PilotDecision support systems Intermediate PilotCollecting health information Health system level** Programme type**
Patient monitoring Intermediate PilotHealth surveys Local InformalDisease surveillance Intermediate Pilot
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
© 2016 WHOhttp://www.who.int/goe
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy Yes 75% 2013National eHealth policy or strategy Yes 58% 2006National health information system (HIS) policy or strategy — 66% N/ANational telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 91,680 Life expectancy at birth (years) 76
GNI per capita (PPP Int $) 5,030 Total health expenditure (% GDP) 6
Physician density (per 10 000 population) 1.19 ICT Development Index rank 88
Nurse & midwife density (per 10 000 population) 1.24 Mobile-cellular subscriptions (% population) 147.66
Hospital bed density (per 10 000 population) 31 Internet users (% population) 39.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
Yes 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics — 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National EstablishedTeledermatology Intermediate EstablishedTelepathology International, National EstablishedTelepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine N/A 58%Dentistry N/A 30%Public health N/A 47%Nursing & midwifery N/A 46%Pharmacy N/A 31%Biomedical/Life sciences N/A 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO Western Pacific Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns — 78%Help manage patient appointments — 24%Seek feedback on services — 56%Make general health announcements — 72%Make emergency announcements — 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns — 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies Yes 8% 2015
Viet Nam
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency International, National EstablishedHealth call centres International, National EstablishedAppointment reminders ‡ ‡Mobile telehealth ‡ ‡Management of disasters and emergencies National EstablishedTreatment adherence ‡ ‡Accessing/providing health information Health system level** Programme type**
Community mobilization ‡ ‡Access to information, databases and tools ‡ ‡Patient records National PilotmLearning ‡ ‡Decision support systems ‡ ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ ‡Health surveys ‡ ‡Disease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% 2013National health information system (HIS) policy or strategy Yes 66% 2009National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding No 40% ZeroDonor/non-public funding Yes 63% 25-50%Public-private partnerships No 42% Zero
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages No 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% <25%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 14,539 Life expectancy at birth (years) 58
GNI per capita (PPP Int $) 3,070 Total health expenditure (% GDP) 5
Physician density (per 10 000 population) 0.17 ICT Development Index rank 132
Nurse & midwife density (per 10 000 population) 0.78 Mobile-cellular subscriptions (% population) 74.78
Hospital bed density (per 10 000 population) 20 Internet users (% population) 13.5
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format Yes 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology Intermediate ‡Teledermatology ‡ ‡Telepathology ‡ ‡Telepsychiatry ‡ ‡Remote patient monitoring ‡ ‡
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine No 58%Dentistry No 39%Public health No 50%Nursing & midwifery Yes 47%Pharmacy No 38%Biomedical/Life sciences No 42%Health professionals – In-service Country response Global "yes" response§
Medicine No 58%Dentistry No 30%Public health No 47%Nursing & midwifery Yes 46%Pharmacy No 31%Biomedical/Life sciences No 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system Yes 2009Legislation governing the use of the national EHR system NoHealth facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
Yes 25-50%
Secondary care facilities(e.g. hospitals, emergency care)
Yes <25%
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
No N/A
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems No 58%Supply chain management information systems Yes 58%Human resources for health information systems No 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments — 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use — 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums — 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector No 17% N/AGoverning the use of big data by private companies No 8% N/A
Zambia
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency National ‡Health call centres National ‡Appointment reminders National ‡Mobile telehealth ‡ ‡Management of disasters and emergencies ‡ ‡Treatment adherence National ‡Accessing/providing health information Health system level** Programme type**
Community mobilization National ‡Access to information, databases and tools ‡ ‡Patient records Intermediate ‡mLearning Intermediate ‡Decision support systems Intermediate ‡Collecting health information Health system level** Programme type**
Patient monitoring ‡ PilotHealth surveys National ‡Disease surveillance National ‡
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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1 . eHealth foundations National policies or strategies
Country response Global "yes" response§ Year adopted
National universal health coverage policy or strategy No 75% N/ANational eHealth policy or strategy Yes 58% 2012National health information system (HIS) policy or strategy Yes 66% 2006National telehealth policy or strategy No 22% N/A
Funding sources for eHealth
Country response Global "yes" response§ Funding source %**
Public funding Yes 77% <25%Private or commercial funding Yes 40% <25%Donor/non-public funding Yes 63% <25%Public-private partnerships Yes 42% <25%
Multilingualism in eHealth
Country response Global "yes" response§ Year adopted
Policy or strategy on multilingualism No 28% N/AGovernment-supported Internet sites in multiple languages Yes 48%
eHealth capacity building
Country response Global "yes" response§ Proportion**
Health sciences students – Pre-service training in eHealth Yes 74% 25-50%Health professionals – In-service training in eHealth Yes 77% <25%
Population (000s) 14,150 Life expectancy at birth (years) 59
GNI per capita (PPP Int $) 1,560 Total health expenditure (% GDP) —
Physician density (per 10 000 population) 0.08 ICT Development Index rank 115
Nurse & midwife density (per 10 000 population) 1.34 Mobile-cellular subscriptions (% population) 91.91
Hospital bed density (per 10 000 population) 17 Internet users (% population) 17.1
2 . Legal frameworks for eHealth
Policy or legislation – purpose Country response Global "yes" response§
Defines medical jurisdiction, liability or reimbursement of eHealth services such as telehealth
No 31%
Addresses patient safety and quality of care based on data quality, data transmission standards or clinical competency criteria
No 46%
Protects the privacy of personally identifiable data of individuals irrespective of whether it is in paper or digital format No 78%
Protects the privacy of individuals’ health-related data held in electronic format in an EHR No 54%
Governs the sharing of digital data between health professionals in other health services in the same country through the use of an EHR
No 34%
Governs the sharing of digital data between health professionals in health services in other countries through the use of an EHR No 22%
Governs the sharing of personal and health data between research entities No 39%Allows individuals electronic access to their own health-related data when held in an EHR No 29%
Allows individuals to demand their own health-related data be corrected when held in an EHR if it is known to be inaccurate
No 32%
Allows individuals to demand the deletion of health-related data from their EHR No 18%Allows individuals to specify which health-related data from their EHR can be shared with health professionals of their choice
No 28%
Governs civil registration and vital statistics Yes 76%Governs national identification management systems Yes 65%
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3 . TelehealthTelehealth programmes country overview
Health system level** Programme type**
Teleradiology National, Intermediate ‡Teledermatology ‡ InformalTelepathology Local EstablishedTelepsychiatry ‡ ‡Remote patient monitoring Local Pilot
5 . Use of eLearning in health scienceseLearning programmes country overview
Health sciences students – Pre-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 39%Public health Yes 50%Nursing & midwifery Yes 47%Pharmacy Yes 38%Biomedical/Life sciences Yes 42%Health professionals – In-service Country response Global "yes" response§
Medicine Yes 58%Dentistry Yes 30%Public health Yes 47%Nursing & midwifery Yes 46%Pharmacy Yes 31%Biomedical/Life sciences Yes 34%
4 . Electronic Health Records (EHRs)EHR country overview
Country response Year introduced
National EHR system No N/ALegislation governing the use of the national EHR system ‡Health facilities with EHR Use EHR Facilities with EHR %**
Primary care facilities(e.g. clinics and health care centres)
N/A ‡
Secondary care facilities(e.g. hospitals, emergency care)
N/A ‡
Tertiary care facilities (e.g. specialized care, referral from primary/secondary care)
N/A ‡
Other electronic systems Country response Global "yes" response§
Laboratory information systems N/A 35%Pathology information systems N/A 18%Pharmacy information systems N/A 33%PACS N/A 26%Automatic vaccination alerting system N/A 10%ICT-assisted functions Country response Global "yes" response§
Electronic medical billing systems Yes 58%Supply chain management information systems Yes 58%Human resources for health information systems Yes 69%
WHO African Region
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7 . Social media
Social media and health Country response Global "yes" response§ Year adopted
National policy or strategy on the use of social media by government organizations
No 18% N/A
Policy or strategy makes specific reference to its use in the health domain
‡ 5%
Health care organizations – use of social media Country response Global "yes" response§
Promote health messages as a part of health promotion campaigns Yes 78%Help manage patient appointments Yes 24%Seek feedback on services Yes 56%Make general health announcements Yes 72%Make emergency announcements Yes 59%Individuals and communities – use of social media Country response Global "yes" response§
Learn about health issues Yes 79%Help decide what health services to use Yes 56%Provide feedback to health facilities or health professionals Yes 62%Run community-based health campaigns Yes 62%Participate in community-based health forums Yes 59%
8 . Big data
Policy or strategy – purpose Country response Global "yes" response§ Year adopted
Governing the use of big data in the health sector Yes 17% ‡Governing the use of big data by private companies No 8% N/A
Zimbabwe
6 . mHealthmHealth programmes country overview
Accessing/providing health services Health system level** Programme type**
Toll-free emergency Local ‡Health call centres Local PilotAppointment reminders Local PilotMobile telehealth ‡ Informal, EstablishedManagement of disasters and emergencies National Informal, EstablishedTreatment adherence Local PilotAccessing/providing health information Health system level** Programme type**
Community mobilization National PilotAccess to information, databases and tools Local EstablishedPatient records Local InformalmLearning Local InformalDecision support systems ‡ InformalCollecting health information Health system level** Programme type**
Patient monitoring Local EstablishedHealth surveys National EstablishedDisease surveillance National Established
LEGENd* Country context indicators ICT Development Index Rank. 2015 - https://www.itu.int/net4/ITU-D/idi/2015/All other country indicators. Global Health Observatory. 2012-2014 - http://www.who.int/gho
** Glossary § Indicates the percentage of participating Member States responding “Yes”— Don’t knowN/A Not applicable‡ Indicates question was unanswered
Question not askedZero No funding
International level: Health entities in different geographic regionsRegional level: Health entities in countries in the same geographic regionNational level: Referral hospitals, laboratories and health institutes (mainly
public, but also private)Intermediate level: District or provincial facilities: public and private hospitals
and health centresLocal or peripheral level: Health posts, health centres providing basic level of careInformal: Use of ICT for health purposes in the absence of formal
processes and policiesPilot: Testing and evaluating a programmeEstablished: An ongoing programme that has been conducted for a
minimum of 2 years and is planned to continue
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ISBN 978 92 4 156521 9
Based on the findings of the third global survey on eHealth 2015
Global Observatory for eHealth
Atlas of eHealth country profiles The use of eHealth in support of universal health coverage