atmosphere coffee break: interactive voice response (ivr)

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Proprietary and confidential. © 2015 IntelePeer. All rights reserved. Atmosphere Coffee Break: IVR

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Page 1: Atmosphere Coffee Break: Interactive Voice Response (IVR)

Proprietary and confidential. © 2015 IntelePeer. All rights reserved.

Atmosphere Coffee Break: IVR

Page 2: Atmosphere Coffee Break: Interactive Voice Response (IVR)

Proprietary and confidential. © 2015 IntelePeer. All rights reserved.2

Presenter

Joseph BellDirector of Client Services

954.671.6550 Direct866.776.7634 [email protected]

Page 3: Atmosphere Coffee Break: Interactive Voice Response (IVR)

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Advantone at a Glance

WHO WE ARE

• Industry leading Communications as a Service (CaaS) provider - 1986s

• Atmosphere® Cloud Platform Delivers Cloud IVR, Cloud Routing, VACD, VPD

• Scalable solution to 4000+ seats

KEY DIFFERENTIATORS

• Personalized Approach

• Fast Implementations

• Comprehensive Reporting

• Sellable Price Points

• Flexible

Page 4: Atmosphere Coffee Break: Interactive Voice Response (IVR)

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Atmosphere Cloud Contact Center Solution

ACD

ROUTING

IVR

VPD

SCRIPTING

Page 5: Atmosphere Coffee Break: Interactive Voice Response (IVR)

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ATMOSPHERE IVR

Page 6: Atmosphere Coffee Break: Interactive Voice Response (IVR)

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Self-Service and Advantone-

Supported configuration and tuning

Speech recognition

Customized Applications and Flows:– Dealer Locator

– Surveys and Polls

– Credit Card Activation

– Loyalty Programs

– Promotional Announcements

– Emergency Messages

– Product Recalls

Atmosphere IVR – Key Features

Page 7: Atmosphere Coffee Break: Interactive Voice Response (IVR)

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Atmosphere IVR – Customer Profile

Target Customers: – Enterprises and Contact Centers seeking:

• use of an auto attendant to route incoming calls• enable customer self-service• deflect calls to lower-cost channels• emergency notifications and alerts• Political Campaigns & Surveys

Verticals:– Retail, Customer Service, Consumer Goods, Direct Response,

Pharmaceutical/Healthcare, and Financial Services.

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• Leverages Atmosphere’s IVR to provide callers with drug information and options to speak with live agents.  

• The IVRs are also used for drug recalls or notifications.

Atmosphere IVR – Use Case

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DEMO

Page 10: Atmosphere Coffee Break: Interactive Voice Response (IVR)

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Join us for more Coffee Breaks in April!

Thursday, April 14 –  12:00PM ETTopic: Cloud Routing

Thursday, April 21 – 12:00 PM ETTopic: Virtual Predictive Dialer (VPD)

Tuesday, April 26 – 12:00 PM ETTopic: Virtual Automated Call Distributor (VACD)

Look for a $5 Starbucks gift card in your email for attending today’s presentation!

Please contact Tom Morra with any Atmosphere questions!Email: [email protected]: 413-308-3018