atmosphere coffee break: interactive voice response (ivr)
TRANSCRIPT
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Atmosphere Coffee Break: IVR
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Presenter
Joseph BellDirector of Client Services
954.671.6550 Direct866.776.7634 [email protected]
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Advantone at a Glance
WHO WE ARE
• Industry leading Communications as a Service (CaaS) provider - 1986s
• Atmosphere® Cloud Platform Delivers Cloud IVR, Cloud Routing, VACD, VPD
• Scalable solution to 4000+ seats
KEY DIFFERENTIATORS
• Personalized Approach
• Fast Implementations
• Comprehensive Reporting
• Sellable Price Points
• Flexible
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Atmosphere Cloud Contact Center Solution
ACD
ROUTING
IVR
VPD
SCRIPTING
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ATMOSPHERE IVR
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Self-Service and Advantone-
Supported configuration and tuning
Speech recognition
Customized Applications and Flows:– Dealer Locator
– Surveys and Polls
– Credit Card Activation
– Loyalty Programs
– Promotional Announcements
– Emergency Messages
– Product Recalls
Atmosphere IVR – Key Features
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Atmosphere IVR – Customer Profile
Target Customers: – Enterprises and Contact Centers seeking:
• use of an auto attendant to route incoming calls• enable customer self-service• deflect calls to lower-cost channels• emergency notifications and alerts• Political Campaigns & Surveys
Verticals:– Retail, Customer Service, Consumer Goods, Direct Response,
Pharmaceutical/Healthcare, and Financial Services.
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• Leverages Atmosphere’s IVR to provide callers with drug information and options to speak with live agents.
• The IVRs are also used for drug recalls or notifications.
Atmosphere IVR – Use Case
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DEMO
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Join us for more Coffee Breaks in April!
Thursday, April 14 – 12:00PM ETTopic: Cloud Routing
Thursday, April 21 – 12:00 PM ETTopic: Virtual Predictive Dialer (VPD)
Tuesday, April 26 – 12:00 PM ETTopic: Virtual Automated Call Distributor (VACD)
Look for a $5 Starbucks gift card in your email for attending today’s presentation!
Please contact Tom Morra with any Atmosphere questions!Email: [email protected]: 413-308-3018