atmosphere® communications platform - cnsg · it’s time for your prescription refill! reply 1 to...
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Atmosphere® Communications Platform
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Introduction
Atmosphere® Messaging
Features
Pricing
Case Studies
Why We Win
Conclusion
IntelePeer: a winning platform backed by winning support
Partner resources
Table of Contents
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
IntelePeer at a Glance
Our History
IntelePeer has been a stable and innovative leader in business communications since 2003
Average CSAT Score 4.75 out of 5
Rock-Solid Network 99.999% availability guarantee
Enterprise Focused Award-winning customer service
The Atmosphere® Communications Platform delivers
Ready-to-use, cloud-based, multi-channel business communications
Full API and extensibility
Advanced analytics
Touchless provisioning and automation
And enables our customers to
Deliver world-class communications experiences
Create more effective customer interactions
Improve business processes
We believe that business communications are meant for more than just simple interactions. It’s time to move beyond basic communications!
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Multichannel communications integrated seamlessly into your customer experience and business workflows for a complete business communications experience
Atmosphere® Communications Platform as a Service
Messaging Voice Automation Analytics Applications APIs
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Our Customers
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Covering every vertical with 1 million+ subscribers and 3,600+ customers
Healthcare & Pharma Financial Services Retail & Direct Response
Manufacturing
Education
Professional Services
Technology
Non-Profit
Consumer Goods
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
What makes IntelePeer the right choice?
Expert Support
Talk to a real person every time you call in for help. We’re here 24/7 to
quickly solve any issue, big or small!
Buildable Solutions
Use our communication building blocks to create better business
processes and customer experiences.
Rock-Solid Network
Enjoy high-quality calling and peace of mind with our resilient network and
disaster avoidance capabilities.
Dedicated Account Managers
Have one point of contact to guide you through the deployment process and
everything that comes after.
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Atmosphere® Messaging
Create multi-channel interactions and more engaging customer experiences
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Atmosphere® Messaging API
Atmosphere® Messaging provides a cost-effective, multi-channel communications solution that combines voice and messaging under one business phone number.
Key Features
Best Practices
Open APIs
Reporting Tools
Integrations
Redundancy
Scalability
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Atmosphere® Messaging API
Perfect for:
Benefits:
Improve customer engagement with another method of communication
Support teams can troubleshoot while customers go about their day
Marketing teams can quickly respond to basic inquiries and provide product info
Sales teams can cut through the clutter of emails and phone calls
Create more streamlined internal and external processes with automations and integrations
Enterprises and contact centers who want to integrate SMS capabilities into their communications strategy and business
applications
Resellers who want to integrate SMS capabilities into their applications/platforms and sell those applications to their customers
Leverage APIs to enable business phone lines to send and receive SMS messages.
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Atmosphere® Messaging API
Build a better customer experience with more effective interactions and self-service automations. Improve internal processes with deep integrations, complex flows, and analytics and reporting capabilities.
Common Use Cases
Appointment reminders
Mobile banking
Loyalty programs
E-commerce
Prescription refills
Restaurant reservations
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Use Atmosphere® Messaging to add a multi-channel user experience providing Customers enhanced means of communicating with your brand
With SMS, Customers can immediately and easily interact to find information, get updates, news and more
Custom Voice and Messaging applications built and hosted by IntelePeer
Process Automation
Self-Service
E-Commerce
Deep Integration and Complex Flows
Building a Better Customer Experience – SMS Messaging
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Pricing
The following prices apply for customers leveraging Atmosphere® Messaging via API:
Setup Fees
Enable Number for SMS FREE
MRCs
SMS-Enabled DID INCLUDED in DID MRC
SMS-Enabled TFN INCLUDED in TFN MRC
Usage
Inbound Messages $0.006 per Message*
Outbound Messages $0.006 per Message*
Features & Services
Access to live reporting tools and monthly MDRs INCLUDED
24x7x365 live agent support INCLUDED
* Term and Volume Commitment Discounts available
Case Studies
Create multi-channel interactions and more engaging customer experiences
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Streamlining the prescription education and refill process
Over 14 major brands leverage Atmosphere® IVR for inbound and outbound interactions, including prescription information (customers calling in for side effects, interactions, etc.)
Outbound SMS notifications remind customers about prescription refills. Follow-up notifications remind/ask customer if they have refilled it and then customer can respond to stop or continue the notifications until filled.
Customer Story – Healthcare Helping pharmaceutical companies cultivate patient relationships
It’s time for your prescription refill! Reply 1 to fill.
Your prescription will be ready to pick up on Tuesday!
1
REMINDER: Your prescription is overdue for a refill. Reply 1 to refill, 2 if you have already picked it up , or STOP to unsubscribe.
2
Thanks for confirming you picked up your prescription! We appreciate your business.
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Automated Notification Delivery
Over 400K voice notifications per month
Outbound voice notifications for account updates and credit alerts triggered via API and bulk file
Late 2018: Customers can reply to notification and receive additional information via voice or SMS
Late 2018: Biometric authentication for inbound callers
Improving Customer Experience
Customer interaction data provided via analytics to Company
Customer Story – Credit Monitoring & Identity Protection Integrated into and enabling Core Product Functionality
Why We Win
Create multi-channel interactions and more engaging customer experiences
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Why We Beat the Traditional CPaaS Guys
Traditional CPaaS companies such as Twilio are all about APIs… ….with IntelePeer, APIs are only the beginning
Twilio: 99.95% uptime
IntelePeer: industry-leading 99.999% uptime
Redundant architecture
24x7 network performance monitoring
Industry-Leading Network Performance and Availability
Twilio: Start from scratch with a DIY model designed for developers
IntelePeer: committed to the enterprise and partnering with our customers to improve their customer experience and business productivity with
Ready-to-use services available through UC&C and Workstream Collaboration
Complete custom applications running in the IntelePeer cloud
Access to continuous innovation in accessibility, automation, and analytics
Get a Partner in Enterprise Communications
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Why We Beat the Traditional CPaaS Guys
Twilio: premium service subscription, high volume & term commitment required for dedicated, personalized support
IntelePeer: named Account Manager included in service at no additional cost, live support available 24x7x365
Dedicated Support
Twilio: retail rates, volume discounts
IntelePeer: At least 20% savings
Lower list prices with easily-accessible term and volume discounts
Leverage our expertise and best practices in communications to get to market quicker with less effort
Reduce TCO
IN CONCLUSION
The days of one-size-fits-all communications are over
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Why Atmosphere® with IntelePeer?
A WINNING PLATFORM WITH WINNING SUPPORT
Complete Communications Combine cloud, contact center, and premises to address every business need
Increase Uptime Survive site outages with redundant connectivity, network-based routing, and automatic fail-over
Scale on Demand Quickly add capacity to meet changing demand and business needs
Deploy Quicker Access functionality online without the need for software deployments
Spend Less No costly equipment to purchase or deploy
Customized Solutions Get a solution and architecture that meets the unique needs of your business
Expert Support Deploy with confidence thanks to our expertise in voice services for premises and hosted environments
Dedicated Account Manager One point of contact through deployment and everything that comes after
Focused on Partner Success Fully-committed to delivering the tools and services that partners need
Proprietary and confidential. © 2018 IntelePeer Cloud Communications, LLC. All rights reserved.
Partner Tools
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Additional resources:
Atmosphere® Messaging datasheet
Boost Customer Engagement with SMS (Infographic)
Atmosphere® Voice Services datasheet
Atmosphere® SIP Trunking datasheet
Implementation & Solution Design datasheet
www.IntelePeer.com
155 Bovet Rd, Suite 405 San Mateo, CA 94402
(650) 525-9200
Partner Programs