A POWER POINT

PRESENTATION ON

Presented By :

Niswan Dhakal

MBA, SOMTU

ATTITUDE

AND

JOB SATISFACTION

ATTITUDE Evaluative statements either favourable

or unfavourable about objects, people or events ,which reflects how we feel about something .

COMPONENTS OF ATTITUDE

COGNITION

PERCEPTION OF WHAT THERE IS

AFFECT

IMPACT OF COGNITIONBEHAVIOUR

RESPONSIVE ACTION OF AFFECT

Affective = FeelingI dislike my supervisor

RELATIONSHIP BETWEEN THE COMPONENTS

Behavorial = acctionI’m looking for other work; I’ve complained about my supervisor to anyone who

would listen

Negative Attitude towards

Supervisor

Cognitive = EvaluationMy Supervisor gave a

promotion to a co-worker who deserved it less than

me . MY supervisor is unfair

COGNITIVE DISONANCE

In psychology, cognitive dissonance refers to the feelings of discomfort and unease that arise when there is a discrepancy between our beliefs and behaviors.

COGNITIVE DISSONANCE

EXAMPLES OF COGNITIVE DISSONANCE

KEY LEARNINGS

Why is Cognitive Dissonance Important?

Cognitive dissonance plays a role in many value judgments, decisions and evaluations. Becoming aware of how conflicting beliefs impact the decision-making process is a great way to improve your ability to make faster and more accurate choices.

Here are three key strategies to reduce or minimize cognitive dissonance:

Focus on more supportive beliefs that outweigh the dissonant belief or behavior.

Reduce the importance of the conflicting belief.

Change the conflicting belief so that it is consistent with other beliefs or behaviors.

MAJOR JOB ATTITUDES

JOB SATISFACTIONJOB INVOLVEMENTORGANIZATION COMMITMENT

KEY DEFINITIONS

Job satisfaction: Positive feeling about one’s job resulting from an evaluation of its characteristics

Job Involvement: the degree to which a person identifies with a job, actively participates in it, and considers performance important to self worth

Psychological empowerment: Employees’ belief in the degree to which they affect their work environment, their competence, their meaningfulness and their perceived autonomy in their work

Organizational Commitment: The degree to which an employee identifies with a particular organization and its goals and wishes to maintain membership in the organization.

ORGANIZATIONAL COMMITMENT

Affective Commitment: An emotional attachment to an organization and a belief in its values

Continuance Commitment: The perceived economic value of remaining with an organization compared with leaving it.

Normative Commitment: An obligation to remain with an organization for moral or ethical reasons.

JOB SATISFACTION

KEY ISSUES

Measurement

Single global Rating

Summation of Job Facets

CAUSES

Job Conditions Personality

IMPACTS OF JOB SATISFACTION

EXITVOICENEGLECTLOYALTY

SOME AFFECTS

JOB Performance

OCB

Customer Satisfaction

Absenteeism

Turnover

Workplace Deviance

QUESTIONS