attitude emotional intelligence com

8/4/2019 Attitude Emotional Intelligence com

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Attitude and EmotionalAttitude and Emotional

IntelligenceIntelligence

GhamryGhamry 20112011


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AttitudeAttitude

An attitudeisa pointof view,either positive orAn attitudeisa pointof view,either positive ornegative,aboutan idea,situation, or person.negative,aboutan idea,situation, or person.

Wedevelop favorableattitudesaboutthoseideas,Wedevelop favorableattitudesaboutthoseideas,

situations, or peoplethatareassociatedwith positivesituations, or peoplethatareassociatedwith positiverewardsandbenefitsrewardsandbenefits

Wedevelop unfavorableattitudestowardthoseideas,Wedevelop unfavorableattitudestowardthoseideas,situations, or peoplethatareassociatedwithsituations, or peoplethatareassociatedwith

penalties ordislikes.penalties ordislikes.


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AttitudeAttitude

An attitudehasthree components:An attitudehasthree components:

HowyouthinkHowyouthink

HowyouactHowyouact

Howyou feelHowyou feel You can changean attitudeby changingany one oftheYou can changean attitudeby changingany one ofthe

threethree butchanginghowyou feelishardest.butchanginghowyou feelishardest.

Actingandthinking positivelyhelpsyoubegin to changeActingandthinking positivelyhelpsyoubegin to changethe feelings partofyourattitude.the feelings partofyourattitude.


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AttitudeAttitude

Think positively: Ifyou can dreamit,you canThink positively: Ifyou can dreamit,you cando it.do it.

Actionsand performanceActionsand performance precedeprecede attitude.attitude.

Ifweregoodatit,welikeit.Ifweregoodatit,welikeit.

Sales performanceisabout50%attitude, 50%Sales performanceisabout50%attitude, 50%ability.ability.


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AttitudesAttitudes

HonestHonest

Positive/optimisticPositive/optimistic

In themiddle ofdifficultyis opportunity.In themiddle ofdifficultyis opportunity.

CommittedCommitted

Bacon andeggs: The chicken isinvolved,the pigisBacon andeggs: The chicken isinvolved,the pigiscommitted.committed.

ConfidentConfident Practice, practice, practicePractice, practice, practice


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AttitudesAttitudes

CourageousCourageous

CompetitiveCompetitive

Strongdesireto winStrongdesireto win

RestlessselfRestlessself--renewalrenewal

KaizenKaizen

CoachableCoachable

Open, nonOpen, non--defensivedefensive SelfSelf--motivatedmotivated


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AttitudesAttitudes

AssertiveAssertive

FlexibleFlexible

CooperativeCooperative

NurturingNurturing


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AttitudeAttitude

Can I changemyattitude?Can I changemyattitude?

YES!YES!

Positive framingPositive framing

Visualization andmentalrehearsalVisualization andmentalrehearsal Do therightthingDo therightthing


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AttitudeAttitude

Highachievers:Highachievers:

Setgoalsand objectivesSetgoalsand objectives

Enjoysolving problemsEnjoysolving problems

Take calculatedrisks (courage)Take calculatedrisks (courage)

Likeimmediate feedbackLikeimmediate feedback

Take personalresponsibility forachievinggoalsandTake personalresponsibility forachievinggoalsandobjectives (results)objectives (results)


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ObjectivesObjectives

Criteria forCriteria for MADCUDMADCUD objectives:objectives:

MMeasurableeasurable

AAttainable (accepted)ttainable (accepted)

DDemandingemanding

CConsistentwith companygoalsonsistentwith companygoals

UUnderthe control oftheindividualnderthe control oftheindividual

DDeadlinedeadlined

MADCUD objectivesmustbe flexibleMADCUD objectivesmustbe flexible


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Goals/ObjectivesGoals/Objectives

Motivation

Goal/Objective DifficultyVery Easy Very Hard

Peak Motivation


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Goals/ObjectivesGoals/Objectives

The purpose ofgoals (longterm)and objectivesThe purpose ofgoals (longterm)and objectives(shortterm)isto make people feellikewinners.(shortterm)isto make people feellikewinners.

ShouldbebottomShouldbebottom--up, nottopup, nottop--down (ha!)down (ha!)

Budgetsand quotasare notmotivational forsomeBudgetsand quotasare notmotivational forsomepeople,so findlinksbetween othergoalsandrevenuepeople,so findlinksbetween othergoalsandrevenuetargets.targets.

Motivation forsome: RelationshipsMotivation forsome: Relationships

Help me on this.Help me on this. Motivation forsome:ValuedteammemberMotivation forsome:Valuedteammember

Dontlettheteamdown.Dontlettheteamdown.


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EmotionalEmotional

IntelligenceIntelligence


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Emotional Intelligence Is The KeyEmotional Intelligence Is The KeyTo SuccessTo Success

Emotional Intelligencerefersto the capacityEmotional Intelligencerefersto the capacityforrecognizing our own feelingsandthose offorrecognizing our own feelingsandthose of

others, formotivating ourselves,and forothers, formotivating ourselves,and formanagingemotionswellin ourselvesandinmanagingemotionswellin ourselvesandinourrelationships. *ourrelationships. *

SelfSelf--awarenessawareness

SelfmanagementSelfmanagement SocialawarenessSocialawareness

Relationship managementRelationship management

* Working With Emotional Intelligence, Daniel Goleman, Bantam Books, 1998


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The Emotional CompetenceThe Emotional CompetenceFrameworkFramework

Personal Competence:These competenciesPersonal Competence:These competenciesdeterminehowwemanage ourselves. *determinehowwemanage ourselves. * SELFSELF--AWARENESSAWARENESS

EmotionalselfEmotionalself--awarenessawareness: Reading ones own emotionsand: Reading ones own emotionsandrecognizingtheirimpact;using gutsense to guiderecognizingtheirimpact;using gutsense to guidedecisionsdecisions

AccurateselfAccurateself--assessmentassessment: Knowing onesstrengthsandlimits: Knowing onesstrengthsandlimits

SelfSelf--confidence:confidence: A soundsense ofonesselfA soundsense ofonesself--worthandworthandcapabilitiescapabilities

* Primal Leadership, Daniel Goleman, Harvard Business School Press, 2002P


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Personal Competence: *Personal Competence: *

SELFSELF--MANAGEMENTMANAGEMENT

EmotionalselfEmotionalself--controlcontrol: Keepingdisruptiveemotionsand: Keepingdisruptiveemotionsand

impulsesunder controlimpulsesunder control TransparencyTransparency:Displayinghonestand integrity;:Displayinghonestand integrity;

trustworthinesstrustworthiness

AdaptabilityAdaptability:Flexibility in adaptingto changingsituations or:Flexibility in adaptingto changingsituations orovercoming obstaclesovercoming obstacles

AchievementAchievement:Thedriveto improve performanceto meet:Thedriveto improve performanceto meetinnerstandards ofexcellenceinnerstandards ofexcellence

*Primal Leadership, Harvard Business School Press, 2002


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SELFSELF--MANAGEMENTMANAGEMENT

nitiativeInitiative: Readiness to act andseize opportunities: Readiness to act andseize opportunities

OptimismOptimism: Seeing theupside inevents: Seeing theupside inevents


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Social Competence:These capabilitiesdetermineSocial Competence:These capabilitiesdeterminehowwemanagerelationships: *howwemanagerelationships: * SOCIAL AWARENESSSOCIAL AWARENESS

EmpathyEmpathy: Sensing othersemotions,understandingtheir: Sensing othersemotions,understandingtheirperspective,andtakingan activeinterestin their concernsperspective,andtakingan activeinterestin their concerns

OrganizationalawarenessOrganizationalawareness: Readingthe currents,decision: Readingthe currents,decisionnetworks,and politicsatthe organizationallevelnetworks,and politicsatthe organizationallevel

ServiceService: Recognizingandmeeting clientor customer needs: Recognizingandmeeting clientor customer needs

* Primal Leadership, Harvard Business School Press, 2002


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Social Competence:*Social Competence:*

RELATIONSHIP MANAGEMENTRELATIONSHIP MANAGEMENT

InspirationalleadershipInspirationalleadership:Guidingandmotivatingwitha:Guidingandmotivatingwitha

compelling vision (formedia salespeoplethiswouldtranslatecompelling vision (formedia salespeoplethiswouldtranslateinto creating valuewithan inspiring vision foryourmediuminto creating valuewithan inspiring vision foryourmediumandyourmedia outlet)andyourmedia outlet)

InfluenceInfluence: Wieldinga range oftactics of persuasion: Wieldinga range oftactics of persuasion

Developing othersDeveloping others:Bolstering othersabilitythrough:Bolstering othersabilitythrough

feedbackandguidancefeedbackandguidance



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RELATIONSHIP MANAGEMENTRELATIONSHIP MANAGEMENT

Change catalystChange catalyst: Initiating,managing, and leadinginanew: Initiating,managing, and leadinginanewdirection*direction*

ConflictmanagementConflictmanagement: Resolvingdisagreements: Resolvingdisagreements

Teamwork andcollaborationTeamwork andcollaboration:Cooperationand teambuilding:Cooperationand teambuilding


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