……Attitudes toward Attitudes toward Compliance!Compliance!

Reviewing our mental model of EHS Reviewing our mental model of EHS ComplianceCompliance

ComplianceCompliance

What words come to mind when What words come to mind when you hear the word?you hear the word?

How many of you have been How many of you have been injured on the job? …off the job? injured on the job? …off the job? What happened… (were all rules What happened… (were all rules followed)?followed)?

Self AssessmentSelf Assessment

As part of the supervisory team As part of the supervisory team YouYou are an EHS Compliance are an EHS Compliance LeaderLeader

Ask yourself, ‘what is my attitude Ask yourself, ‘what is my attitude towards EHS compliance?’ (+ or -)towards EHS compliance?’ (+ or -)– employees will follow employees will follow youryour lead! lead!

How do you respond to issues and How do you respond to issues and challenges regarding compliance?challenges regarding compliance?

Bad Mental ModelBad Mental Model

Regulators and regulations are Regulators and regulations are mistakenly identified as the mistakenly identified as the problemproblem– Can cause rebellious attitudesCan cause rebellious attitudes– Lead to non-compliance resulting in Lead to non-compliance resulting in

NOVs, fines, incidents, etc.NOVs, fines, incidents, etc.– Opportunity costs (economic loss, Opportunity costs (economic loss,

business interruption, agency actions, business interruption, agency actions, bad PR, etc., etc.) bad PR, etc., etc.)

Review these terms…Review these terms…

Administrative OrderAdministrative Order Behavior modificationBehavior modification CitationCitation DepositionDeposition ExceedenceExceedence FinesFines

And these…And these…

Government OversightGovernment Oversight MandatoryMandatory Non-complianceNon-compliance OSHA-requirementOSHA-requirement ViolationViolation Will, Shall, MustWill, Shall, Must Zero ToleranceZero Tolerance

Your thoughts…?????Your thoughts…?????

Comments?Comments?Compliance terms can elicit a Compliance terms can elicit a

negativenegative response. Supervisors… response. Supervisors…– Must maintain a Must maintain a positive attitudepositive attitude

toward compliance toward compliance – Should Should promotepromote EHS Compliance, EHS Compliance,

every day!every day!– Need to keep employees Need to keep employees actively actively

engagedengaged in EHS programs in EHS programs

Compliance…why?Compliance…why?

Because we have to…???????????????Because we have to…??????????????? Employee Safety and HealthEmployee Safety and Health

– Protects our resources (incident reduction)Protects our resources (incident reduction) Clean Water/Clean Air/Pollution ControlClean Water/Clean Air/Pollution Control

– Protects our environmentProtects our environment Value CreationValue Creation

– Improves efficiency, increases production Improves efficiency, increases production and profitability, etc.and profitability, etc.

Standardized PracticesStandardized Practices– Training, PPE, reporting, minimum Training, PPE, reporting, minimum

requirementsrequirements

Compliance – a Compliance – a goodgood thing!thing!

Compliance…Compliance… Saves livesSaves lives Minimizes riskMinimizes risk Eliminates hazardsEliminates hazards Makes moral obligation legal Makes moral obligation legal

requirementsrequirements Gets workers home to their familiesGets workers home to their families Sets minimum standardsSets minimum standards Creates jobs…Creates jobs…

Supervisors must…Supervisors must…

Must what????Must what????

Set the tone!Set the tone!

Make safety a core personal value!Make safety a core personal value!

Remind workers rules are designed to Remind workers rules are designed to protect protect them, their co-workers, and them, their co-workers, and their their familiesfamilies! !

Continually strive for Continually strive for 100% Compliance!100% Compliance!

That’s how we…That’s how we…

ExpandExpand employee input!employee input!

IncreaseIncrease employee ownership! employee ownership!

PromotePromote employee empowerment!employee empowerment!

AchieveAchieve ZERO Incidents!ZERO Incidents!

Remind employees thatRemind employees that

EHS programs add value by…EHS programs add value by… Promoting compliancePromoting compliance Protecting employeesProtecting employees Minimizing lossesMinimizing losses Improving efficiencyImproving efficiency Preserving the environmentPreserving the environment

Keep EHS PositiveKeep EHS Positive

Be seen in the work area Be seen in the work area – Management by Walking around (MBWA) Management by Walking around (MBWA)

Address issues as they come up Address issues as they come up Solicit input from employeesSolicit input from employees Investigate employee concernsInvestigate employee concerns RRecognize employees when they go the ecognize employees when they go the

extra mileextra mile Anticipate change, continually improveAnticipate change, continually improve

Take the LeadTake the Lead

Actively look for gaps/deficiencies in Actively look for gaps/deficiencies in the workplace to ensure compliancethe workplace to ensure compliance

Speak up when you see an unsafe actSpeak up when you see an unsafe act Address unsafe conditions when they Address unsafe conditions when they

arise or are discoveredarise or are discovered Talk the talkTalk the talk (at every opportunity)(at every opportunity) Walk the walkWalk the walk (lead from the front)(lead from the front)

Supervisors must …Supervisors must …

Understand compliance is a good Understand compliance is a good business practicebusiness practice

Realize compliance is the lawRealize compliance is the law Let employees know compliance Let employees know compliance

is the minimum expectationis the minimum expectation Help employees adjust their Help employees adjust their

mental models, accordinglymental models, accordingly

What makes people What makes people happy?happy?

35,000 employees and 35,000 employees and supervisors were asked to pick supervisors were asked to pick the top 3 issues that make the top 3 issues that make employees happy… employees happy…

Review the following chart and Review the following chart and rank the topics from 1 to 10.rank the topics from 1 to 10.

What make people What make people happy rank topics from happy rank topics from 1-101-10

EmployeeEmployee TopicTopic Supervisor Supervisor

Appreciation for work doneAppreciation for work done

Feeling 'IN' on thingsFeeling 'IN' on things

Understanding on Personal IssuesUnderstanding on Personal Issues

Job SecurityJob Security

Good WagesGood Wages

Interesting WorkInteresting Work

Promotion and GrowthPromotion and Growth

Management Loyal to WorkersManagement Loyal to Workers

Good Working ConditionsGood Working Conditions

Tactful DisciplineTactful Discipline

What makes employees What makes employees happy?happy?

Employee Topic Employee Topic Supervisor Supervisor

Good Wages Good Wages 1 1

Interesting Work 5Interesting Work 5

Appreciation for work done 8Appreciation for work done 8

Promotion and Growth 3Promotion and Growth 3

Understanding on Personal Issues 9Understanding on Personal Issues 9

Job Security 2Job Security 2

Feeling 'IN' on things 10Feeling 'IN' on things 10

Management Loyal to Workers 6Management Loyal to Workers 6

Good Working Conditions 4Good Working Conditions 4

Tactful Discipline 7Tactful Discipline 7

What makes employees What makes employees happy?happy?

Employee Topic Employee Topic Supervisor Supervisor

5 Good Wages 5 Good Wages

6 Interesting Work 6 Interesting Work

1 Appreciation for work done1 Appreciation for work done

7 Promotion and Growth 7 Promotion and Growth

3 Understanding on Personal Issues3 Understanding on Personal Issues

4 Job Security 4 Job Security

2 Feeling 'IN' on things 2 Feeling 'IN' on things

8 Management Loyal to Workers 8 Management Loyal to Workers

9 Good Working Conditions 9 Good Working Conditions

10 Tactful Discipline 10 Tactful Discipline

Are we missing Are we missing opportunities?opportunities?

Employee Employee TopicTopic Supervisor Supervisor

11 Appreciation for work doneAppreciation for work done 88

22 Feeling 'IN' on thingsFeeling 'IN' on things 1010

33 Understanding on Personal IssuesUnderstanding on Personal Issues 99

44 Job SecurityJob Security 22

55 Good WagesGood Wages 11

66 Interesting WorkInteresting Work 55

77 Promotion and GrowthPromotion and Growth 33

88 Management Loyal to WorkersManagement Loyal to Workers 66

99 Good Working ConditionsGood Working Conditions 44

1010 Tactful DisciplineTactful Discipline 77

Source: Effective Management-A Humanistic Perspective

People People needneed recognition recognition

Most employees Most employees want towant to do the right thing do the right thing We all We all need positive reinforcementneed positive reinforcement

-Improves employee relations;-Improves employee relations; -Encourages team building;-Encourages team building; -Increases communication; and-Increases communication; and -Builds self-esteem and stronger teams-Builds self-esteem and stronger teams -It’s contagious!!-It’s contagious!!

Result:Result: A more effective Safety Process A more effective Safety Process

Effective Effective communicationscommunications Communicate with crew members Communicate with crew members

regularly regarding complianceregularly regarding compliance– Welcome challenges/address Welcome challenges/address

concernsconcerns– Be humble and respectfulBe humble and respectful– Expect/solicit employee inputExpect/solicit employee input– Investigate employee complaintsInvestigate employee complaints– Share findings with employeesShare findings with employees

Discussion QuestionsDiscussion Questions

How do you ensure 100% compliance with EHS regulations?

How are you applying the MBM Five Dimensions to improve performance?

Are we communicating and sharing information?

How do you ensure that your safe work practices are executed correctly in your facility?

How do you know that your highest risk EHS and business interruption events are mitigated?

Discussion QuestionsDiscussion Questions

What are you doing to avoid repeat mechanical & procedural failures?

How do you know that you are operating inside your risk-based operating envelope?

How much energy is being wasted at your site?

How do you ensure that projects are developed & executed correctly?

Compliance reviewCompliance review

Accident/incident reductionAccident/incident reduction Happy, more productive workersHappy, more productive workers Reduced absenteeism and Reduced absenteeism and

workers’ compensation costsworkers’ compensation costs Increased profitsIncreased profits EHS awards and other positive PREHS awards and other positive PR

Compliance & Compliance & thethe SupervisorSupervisor

Are YOU and your team meeting Are YOU and your team meeting expectations?expectations?

Compliance and integrity must be key Compliance and integrity must be key considerations in every decision we considerations in every decision we make,make, every decision, every decision, to ensure we to ensure we are meeting expectations.are meeting expectations.

It all begins It all begins or endsor ends with you… with you… Is your attitude in sync with company Is your attitude in sync with company

goals?goals?